1,201 to 1,225 of 1,296 Permanent ITIL Jobs

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

Infrastructure Alert & ITIL Event Manager DV Clearance required. Location: Wiltshire Contract: Long-Term Contract Start: ASAP We're looking for an experienced IT Infrastructure Alert & ITIL Event Manager to support a critical secure customer environment. Working closely with both customer stakeholders and technical teams, you will play a key role … dashboards. Support continuous improvement of event management processes and best practices. Work closely with customer stakeholders, service teams and operations staff. Essential Skills Strong ITIL Event Management and Incident Management experience. Hands-on experience with monitoring tools such as: SolarWinds (NPM, SAM, NTA, VMAN) BMC TrueSight/Discovery SCOM Riverbed ...

desirable) Strong knowledge of MS Office products Good knowledge of all common technologies in the desktop user environment Understanding of Information Technology Infrastructure Library (ITIL) practices Excellent verbal, written and communication skills Brilliant Customer Service skills calm, positive, professional and a great listener Good organisation and time management skills ...

service continuity and participate in disaster recovery planning and testing, including conducting and reporting on Cyber Security Exercises. Through training and professional development in ITIL, ensure adherence to ITIL principles, including a focus on value, collaboration, and continual improvement. Work collaboratively to ensure that all ICT Department projects are delivered ...

developing leaders and successfully managing performance, and challenging situations.Understanding of end-to-end service delivery, including Service Desk, technical operations, infrastructure/platform teams, ITIL practices, service transition and continual service improvement.Strong strategic thinking and communication skills, with the ability to define a service vision and communicate strategy clearly with … operational teams, customers, peers and senior leadership.A recognised Service Management qualification, ideally ITIL 4 Managing Professional or equivalent senior ITIL v3 experience, together with a strong understanding of modern Service Management practices.Experience working within secure or highly regulated environments, with a good understanding of cyber security and the ability ...

leaders and successfully managing performance, and challenging situations. Understanding of end-to-end service delivery, including Service Desk, technical operations, infrastructure/platform teams, ITIL practices, service transition and continual service improvement. Strong strategic thinking and communication skills, with the ability to define a service vision and communicate strategy clearly … with operational teams, customers, peers and senior leadership. A recognised Service Management qualification, ideally ITIL 4 Managing Professional or equivalent senior ITIL v3 experience, together with a strong understanding of modern Service Management practices. Experience working within secure or highly regulated environments, with a good understanding of cyber security ...

channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities … well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything we do is consistent and efficient. Solve problems, streamline workflows, and make support better for both ...

orchestrate complex transactions to enable competitive advantage.Service Implementation: We deliver comprehensive, end-to-end capability for establishing new services and embedding service management (e.g. ITIL) as part of large-scale digital transformation initiatives.Connect to your skills and professional experience Possess an understanding of technology organisation, technology operating models and orchestration … components of a Technology organisation.Experience in at least one or more of the following areas: Operating models, Technology strategy, IT Service Management (ITSM) and ITIL, Technology transformation design and implementation, moving to product-based ways of working or Value stream mapping.Proven ability to develop and maintain long-standing relationships with ...

orchestrate complex transactions to enable competitive advantage.Service Implementation: We deliver comprehensive, end-to-end capability for establishing new services and embedding service management (e.g. ITIL) as part of large-scale digital transformation initiatives.Connect to your skills and professional experience Possess an understanding of technology organisation, technology operating models and orchestration … components of a Technology organisation.Expertise in at least one or more of the following areas: Operating models, Technology strategy, IT Service Management (ITSM) and ITIL, Technology transformation design and implementation, moving to product-based ways of working or Value stream mapping.Proven ability to develop and maintain long-standing relationships with ...

orchestrate complex transactions to enable competitive advantage.Service Implementation: We deliver comprehensive, end-to-end capability for establishing new services and embedding service management (e.g. ITIL) as part of large-scale digital transformation initiatives.Connect to your skills and professional experience Possess an understanding of technology organisation, technology operating models and orchestration … components of a Technology organisation.Expertise in at least one or more of the following areas: Operating models, Technology strategy, IT Service Management (ITSM) and ITIL, Technology transformation design and implementation, moving to product-based ways of working or Value stream mapping.Proven ability to develop and maintain long-standing relationships with ...

orchestrate complex transactions to enable competitive advantage.Service Implementation: We deliver comprehensive, end-to-end capability for establishing new services and embedding service management (e.g. ITIL) as part of large-scale digital transformation initiatives.Connect to your skills and professional experience Possess an understanding of technology organisation, technology operating models and orchestration … components of a Technology organisation.Expertise in at least one or more of the following areas: Operating models, Technology strategy, IT Service Management (ITSM) and ITIL, Technology transformation design and implementation, moving to product-based ways of working or Value stream mapping.Proven ability to develop and maintain long-standing relationships with ...

business moves towards a cloud-first modelTroubleshoot complex infrastructure and networking issues, taking ownership through to resolutionManage infrastructure changes within a structured ITIL/service management environmentReduce legacy and on-premise dependencies in line with the wider Technology roadmapImprove automation and scripting to make infrastructure deployments and configuration repeatable, auditable … migration projectsYou're comfortable working across both cloud and on-premise environmentsYou have strong troubleshooting and problem solving skillsYou have a good understanding of ITIL/structured change management environmentsYou're collaborative with experience of communicating with various vendors, stakeholders and technical teamsExperience with PowerShell scripting or infrastructure automation would ...

doing: Supporting and managing core infrastructure including servers, storage, networking, and operating systems. Managing incidents, problems, requests, and changes within an ITIL-aligned environment. Investigating and resolving technical issues, performing root cause analysis, and driving service improvements. Monitoring live services to ensure performance, availability, and resilience. Supporting project delivery, testing … What you’ll bring: Experience in infrastructure support, systems administration, or technical operations. Strong Wintel experience. Excellent troubleshooting and problem-solving skills. Knowledge of ITIL-based service management practices. Experience working within structured operational environments. The ability to work independently and collaboratively within a technical team. Current DV Clearance. ...

Salary: Competitive Salary Working Pattern: Full Time Contract Type: Permanent Click here for our Careers & Life at JCB pages About the role:The Information Security team is responsible for ensuring that JCB has the correct ...

Support area and any additional areas utilising the KB functionality.Logistics:Ensure the Knowledge Management process interfaces with the Service Desk and all other relevant ITIL process areas in an efficient and effective manner.Ensure communication channels between the Knowledge Management function and related ITIL disciplines (Service Desk, Incident and Problem Management … processes and the Knowledge Management System to new accounts following successful bids.Pro-actively apply best practice across all AccountsQualificationsEssential Experience of working within an ITIL role Good understanding of all Service Management processes Excellent interpersonal and communication skills including previous experience liaising with all levels of management Self-motivated Flexibility ...

ability to manage and engage clients effectively· Experience working within a managed services environment· Some experience in an applications management, support or development role· ITIL Foundation certification (preferred)· Strong working knowledge of IT service management practices, SLAs, and ITIL-aligned processes· Proven leadership skills with the ability to manage multiple ...

able to work within the Trusts, with other NHS Trusts, national forums and technology specific groups Knowledge and experience of the IT Infrastructure Library (ITIL) standard. EssentialoMicrosoft Certified System Engineer (MCSE) or equivalent relevant demonstrable experience Person Specification Graduate calibre professional with proven experie Managing enterprise scale server infrastructures. EssentialEducated … able to work within the Trusts, with other NHS Trusts, national forums and technology specific groups Knowledge and experience of the IT Infrastructure Library (ITIL) standard. EssentialoMicrosoft Certified System Engineer (MCSE) or equivalent relevant demonstrable experienceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions ...

Good knowledge of ServiceNow and its capabilities Consultancy experience working with complex organisations Process design and ownership background Experience communicating with senior stakeholders Proven ITIL or other process best practice knowledge Excellent client facing and engagement management (trusted advisor) Strong analysis and problem-solving skills In depth understanding of Service … Management best practice - ITIL Proven ServiceNow implementation experience including non-IT processes Experience designing and implementing custom applications is advantageous Desirable certifications ServiceNow Certified System Admin ServiceNow Implementation Specialist ITIL (or another process best practice such as Six Sigma or COBIT) Agile Foundation or Practitioner is desired but not essential ...

application.Person Specification Qualifications, Accreditations, Education EssentialEducated to Master's degree level in IT related subject or equivalent extensive senior management experienceInformation Technology Infrastructure Library (ITIL) Foundation level qualified Experience EssentialExperience of management responsibilities e.g. staff, financial, delivery performance and implementing improvement plansExperience of working with conflicting, highly complex, highly contentious … Person Specification Qualifications, Accreditations, Education EssentialEducated to Master's degree level in IT related subject or equivalent extensive senior management experienceInformation Technology Infrastructure Library (ITIL) Foundation level qualified Experience EssentialExperience of management responsibilities e.g. staff, financial, delivery performance and implementing improvement plansExperience of working with conflicting, highly complex, highly contentious ...

Provide subject-matter expertise to project teams and senior stakeholders.**Desired Academic and Professional Qualifications:**The ideal candidate will have experience working within an ITIL‐governed environment and established infrastructure support frameworks. They will hold a bachelor’s degree in Computer Science, Information Technology, or a related discipline, or possess … education, technical training, and practical experience.Relevant industry certifications (e.g. PCNSE, NSE, CCNP Security, or CISSP) or substantial real‐world application are expected, while ITIL and/or PMI certification is considered an advantage.**Required Knowledge and Level of Experience:*** Experience defining and implementing network segmentation and micro‐segmentation strategies.* Strong ...

ranging through software, hardware, network, servers, voice and data.To work within a team and provide first line ICT support services within the Trust using ITIL processes of Incident Management, Service Requests and an understanding of Problem and Change Management. Day to day working with a computerised telephone call handling system … time to read the Candidate Guide to Values Based Recruitment. This document provides you with information to help you apply. Person Specification Qualifications Essential ITIL or equivalent computing qualification or relevant customer service-related experience in a technical environment Skills Essential Able to prioritise workload Understanding of ITIL principles. incident ...

impact of issues in the wider context of IT service delivery. Comply with incident, request, change, and major incident processes and all other documented ITIL-aligned procedures. Escalate incidents and service issues to the appropriate support tier or manager where required. Keep up to date with technical developments to maximise … Microsoft, InTune, autopilot, IT Support, support, IT Support Engineer, 1st Line support, printers, MFD, software, network, networking, networks, hardware, support, Microsoft, Azure, Cisco, ICT, ITIL, network, PC’s, ICT Support, computing, computers, laptops, IT equipment, wireless devices, printers, whiteboards, projectors, Nottingham ...

costs.Ensuring that Stakeholder and EISS Project Management Tools are kept up to date.The EISS Application Project lead/Developer will make sure that the ITIL practices and processes needed for Crown business to function and succeed are running smoothly. In your role as a Service Owner and as a technical … Support AnalystsMaintain the status of projects and tasks within the EISS Project Management ToolEnsure full compliance with governance rules covering Sarbanes Oxley and the ITIL Processes defined in the EISS ISO Quality ManualContribute to continuous improvement of the project and support delivery processesAct as Service ownerRequired Education and QualificationsA bachelor ...

Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation Supporting the Digital Departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management Applying operating procedures for all systems hosted … Orion preferred) Qualifications Essential Good knowledge of Data Protection and Information Security-Governance. Knowledge and understanding of Change Management processes and procedures. Experience Essential ITIL v3 Foundation Degree-level Qualification or equivalent in a Computing or analytical field Technical Accreditation in one or more of the following: Microsoft ...

Contribute to solution design, HLD/LLD, implementations and technical projects. Act as a technical escalation point and subject matter expert. Work within an ITIL-based service environment, supporting SLAs, KPIs and change/problem management. Participate in a 24/7 on-call rota. Build strong customer relationships … Azure Windows/Linux servers VMware ESXi/vSAN Load balancing and network monitoring Defender/Sentinel/SIEM HLD/LLD documentation ITIL, incident/change/problem management About You You'll be a proactive, self-motivated Network Engineer with: Strong troubleshooting and problem-solving skills Excellent communication ...