Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Cust. Site ENG Job-ID: 214546 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team In short - we drive the delivery of More ❯
Barrow-In-Furness, Cumbria, Barrow in Furness, United Kingdom Hybrid / WFH Options
Adecco
managers, change managers, and other IT service management roles. Keep stakeholders informed of problem status and resolution plans. Oversee the end-to-end problem management process, ensuring alignment with ITIL standards. Conduct major incident and compliance reviews. Maintain accurate records of problems, root causes, and solutions, and produce regular reports on activities and outcomes. What we're looking for ITILMore ❯
Neurons or Service Manager or any ITSM platform. (Lead criteria) Strong technical troubleshooting skills. (Lead criteria) Experience of modern coding and development standards, practices, and techniques with UCD focus. ITIL framework knowledge and an understanding of service management principles, including Continual Improvement. Ability to facilitate technical workshops and requirement discussions with stakeholders of varying level of seniority and technical skill … Understanding of information security, system design and support. Understanding of database and server technologies. Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols. Experience with APIs is desirable. ITIL 4 certification. Behaviours We'll assess you against these behaviours during the selection process More ❯
Neurons or Service Manager or any ITSM platform. (Lead criteria) Strong technical troubleshooting skills. (Lead criteria) Experience of modern coding and development standards, practices, and techniques with UCD focus. ITIL framework knowledge and an understanding of service management principles, including Continual Improvement. Ability to facilitate technical workshops and requirement discussions with stakeholders of varying level of seniority and technical skill … Understanding of information security, system design and support. Understanding of database and server technologies. Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols. Experience with APIs is desirable. ITIL 4 certification. Behaviours We'll assess you against these behaviours during the selection process More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Manchester Digital
Neurons or Service Manager or any ITSM platform. (Lead criteria) Strong technical troubleshooting skills. (Lead criteria) Experience of modern coding and development standards, practices, and techniques with UCD focus. ITIL framework knowledge and an understanding of service management principles, including Continual Improvement. Ability to facilitate technical workshops and requirement discussions with stakeholders of varying level of seniority and technical skill … Understanding of information security, system design and support. Understanding of database and server technologies. Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols. Experience with APIs is desirable. ITIL 4 certification. Behaviours We'll assess you against these behaviours during the selection process More ❯
contributing to team knowledge-sharing. Essential knowledge and skills Excellent communication and interpersonal skills to work effectively with diverse stakeholders. Proficiency in application management tools and methodologies. Knowledge of ITIL processes (incident, problem, and change management). Familiarity with database management, APIs, and system integrations. Ability to prioritise tasks and manage multiple responsibilities in a fast-paced environment. Proven experience … in application support, management, or a similar role. Experience working with enterprise applications (e.g., ERP, CRM, or bespoke systems). Certifications in relevant technologies or ITIL framework (desirable). Ability to explain complex technical Information to a userbase unfamiliar with technical language. Stakeholder and 3rd party management with strong communication skills Ability to lead, collaborate and influence decision making. Strong More ❯
seeking out new technologies to enhance our capabilities. Required Experience: Minimum of 2 years of experience in a similar role, with a strong understanding of Service Desk operations and ITIL-aligned processes. Solid experience in troubleshooting and supporting various IT systems and environments. Preferred Experience: Microsoft Azure: Proficiency in managing and supporting Azure environments. System Center Operation Manager: Experience with … 365. SAN Technologies: Experience with NetApp, HP 3PAR, Dell PowerStore, and Metro Node. Server Technologies: Familiarity with HP Synergy, Dell PowerEdge. Automation Technologies: Skills in PowerShell, HashiCorp Terraform, Ansible. ITIL Foundation: Certification preferred. Salary & Benefits: Up to £50,000 per annum (depending on experience and certifications) Annual Bonus: 10% On-Target Bonus (paid annually around June) Life Assurance: 10x Salary More ❯
Alexandria, Virginia, United States Hybrid / WFH Options
Anonymous Employer
and able to translate business requirements into technical solutions. Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow. Ensure adherence to all ITIL processes Identify, train, and communicate best practices related to ServiceNow development and usage to customers and employees Requirements: Bachelors in Computer Science or equivalent Minimum of 3+ years ServiceNow platform … in ServiceNow (Scoped App, Business Rules, Script Includes, UI Pages, UI Macros, etc.) Experience in working a large-scale development work on ServiceNow Experience developing apps using ServiceNow Platform ITIL V3 or 2011 Certification Candidate should have excellent verbal and written communication skills and able to multi-task in a fast paced, high volume environment Clearance Level: Must be a More ❯
City of London, London, United Kingdom Hybrid / WFH Options
The MDU
Location : London, Hybrid Salary : Competitive + Benefits Role type: Permanent Hours : 35 hours Main Purpose: Effective management of IT Risks, and their associated Controls, is a key aspect of the maturing IT organisation but something that can be hard to More ❯
About the role: Either as part of a Professional Services Consultancy team or working alone, a Consultant will deliver a range of Consultancy services that relate to the development and implementation of innovative and effective solutions for Fusion's customers More ❯
Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Network IT
Role: Application Support Developer Location: Birmingham (Hybrid 1 Days A Week In-Office) Salary: £45,000 - £50,000 (Up to £55,000 with Library Systems Experience) Benefits: Competitive Pension and Annual Leave Employment Status: Fixed-Term (18 Months Initially) Network More ❯
Senior M365 Administrator Job Type: Permanent, Full-time (37.5 hours per week) Salary: £61,000 - £62,500 Location: Farringdon, London - You may be required to attend weekly team meetings at the Twickenham office. This is a hybrid working role, requiring More ❯
South East London, London, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible for consistently More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Thames Water Utilities Limited
Job title Data Engineer Ref 39672 Division Digital Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time or part-time Salary Offering up to £70,000 per annum, depending on experience Job grade B More ❯
Responsibilities: - Developing and reviewing technical communications deliverables including cybersecurity documentation, operational procedures, plans, action reports, and meeting minutes, coordinating with Incident Management teams to obtain necessary input data. - Preparing, reviewing, editing, and maintaining program technical documents, standard operation procedures, work More ❯
not Essential Previous training/qualifications within InformationTechnology field. Practical experience of Intelligent Infrastructure Management COMPTIA A+ COMPTIA Network + COMPTIA Server + InformationTechnologyInfrastructureLibrary - Foundation (ITIL) If you feel you have the required skills and experience, click apply now to be considered as our Smart Hands Break Fix Engineer - we'd love to hear from you More ❯
Wooburn Green, High Wycombe, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Costa Coffee
Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial management with practical More ❯
to troubleshoot Epic Infrastructure incidents and problems, and implement solutions. Define, document, and enforce server and database support policies, guidelines, and procedures, ensuring adherence to industry best practices and ITIL standards. About us We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care … knowledge at post graduate level Evidence of continued professional development Epic Certification in appropriate modules Knowledge Essential Excellent technical knowledge and practical experience of server virtualisation technologies Understanding of ITIL processes Excellent communication skills, particularly in terms of documentation and communicating technical information to infrastructure teams for support purposes Ability to analyse & interpret highly complex information Desirable Knowledge of NHS More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Adam Appointments Ltd
Oversight Analyst – IT Glasgow Hybrid working, 2 days a week in the office We’re partnering with a specialist financial services business headquartered in Glasgow to help them find an Oversight Analyst – IT. This is a key opportunity to join More ❯
Country: United Kingdom Location: London Sector: Project Manager Daily Rate: EUR 340 per day Job Type: Contract Technologies: ISO 20000 ITIL V3 Prince 2 transition management onshore/offshore COTS implementation JIRA Atlassian document and content management systems Agile/Scrum OOP Java Software development methodologies Communication Project Manager - London - 340 euros per day Posted Wednesday, 30 August 2017 Endeavour … Project Manager, to join a large European organisation based in London, initially till the end of year, with strong possibility of extension. The ideal candidate will be ISO or ITIL certified and have industry experience in the pharmaceutical and public sectors. ISO 20000 and/or ITIL V3 certification is desirable. Certification in Project Management is mandatory (i.e. PRINCE2 (practitioner … offshore teams Experience dealing with multiple stakeholders and senior Project managers. Schedule, plan and organize IT resources to ensure effective and successful completion of releases & changes. Knowledgeable in the ITIL v3 Transition lifecycle. Raise Change requests & releases and validate quality for approval by changes authorities. Experience in use of Jira SDLC and Service desk will be considered an advantage Working More ❯
issues and recommend solutions. Accuracy in maintaining records and ensuring compliance with processes. Ability to communicate effectively with both technical and non-technical stakeholders. Familiarity with ITIL frameworks (InformationTechnologyInfrastructureLibrary) particularly Configuration management process A solid understanding of IT systems, infrastructure and services, particularly in relation to Configuration management tools and processes. Previous experience in a Configuration management … role Proficiency in ITSM tools and software ITIL certification or relevant industry qualifications. Leadership skill: should be able to manage the resources, set priorities and make decisions about the configurations that impact multiple teams. Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals More ❯
vehicles to complete tasks using Remedy ticketing system. • Update and maintain the Configuration Management System (CMDB). Qualifications: • Must have ability to obtain a Secret Clearance • Remedy Experience and ITIL and very useful Certification Requirements: Desired: Current DoD 8570 approved IAT Level II certification such as Security+, ITIL Security Requirements: US Citizen and ability to obtain a Secret Clearance More ❯
frameworks. Prior involvement in preparing for audits or accreditations, especially within public sector or defence domains. Deep understanding of UK Government quality standards and regulatory requirements. Familiarity with ISO, ITIL, or similar frameworks is beneficial. Experience working cross-functionally to drive policy alignment and quality improvements. Required Skills Strong knowledge of national infrastructure governance and quality frameworks. Excellent stakeholder engagement … or direct exposure Degree in a relevant field such as Public Administration, Compliance, Quality Management, or Information Governance. Certifications in Quality, Compliance, or Audit (e.g. ISO Lead Auditor, CQI, ITIL, or similar) are advantageous. More ❯
a user-focused, accessible digital experience through a revamped council website. Foster a culture of creativity and continuous improvement, adopting agile and future-proof technologies. Ensure robust frameworks like ITIL and TOGAF are embedded across services. You will report to the Executive Director of Transformation and manage a portfolio that directly supports the borough's transformation agenda. What We're … strategy, emerging technologies, and cloud-based solutions. Ability to communicate complex digital strategies clearly to senior stakeholders and elected members. A thorough understanding of Care Act, digital by default, ITIL, and agile project delivery. Qualifications: Degree or equivalent professional experience in a relevant field Postgraduate or professional qualification preferred ITIL certification (desirable) What Pertemps Offers You: A dedicated consultant with More ❯