base in accordance with the platform design best practices and a defined implementation methodology. IF YOU ARE Having proven experience implementing and optimizing ServiceNow solutions Possessing deep knowledge of ITIL-based processes and how they map to the ServiceNow module Familiar with facilitation, presentation, and communication Skilled in analytics, problem-solving, and designing processes Great at developing high-quality documentation … and process maps AND YOU WANT TO Lead the design, implementation, and optimization of ServiceNow solutions, including CSM, CMDB Analyze existing ITIL-based processes and recommend improvements using ServiceNow best practices Gather, document, and validate functional and technical requirements from business stakeholders Translate requirements into user stories, use cases, process flows, and functional specifications Create and deliver training materials and More ❯
base in accordance with the platform design best practices and a defined implementation methodology. IF YOU ARE Having proven experience implementing and optimizing ServiceNow solutions Possessing deep knowledge of ITIL-based processes and how they map to the ServiceNow module Familiar with facilitation, presentation, and communication Skilled in analytics, problem-solving, and designing processes Great at developing high-quality documentation … and process maps AND YOU WANT TO Lead the design, implementation, and optimization of ServiceNow solutions, including CSM, CMDB Analyze existing ITIL-based processes and recommend improvements using ServiceNow best practices Gather, document, and validate functional and technical requirements from business stakeholders Translate requirements into user stories, use cases, process flows, and functional specifications Create and deliver training materials and More ❯
Month Contract Country: United Kingdom Location: East Midlands Sector: Software Engineer Hourly Rate: GBP Negotiable Job Type: Contract Technologies: UML JIRA tfs Agile Waterfall V Model ISO9001 TickIT+ ITIL Visual Source Safe Degree Mission Critical Software Release & Configuration Engineer - East Midlands - 6 Month Contract Software Release & Configuration Engineer - East Midlands - 6 Month Contract Posted Monday, 07 March 2016 Endeavour Recruitment … Airports at an advantage, as would be those candidates with Security Clearance. Candidates should have at least 3 years' experience in a similar role. UML JIRA TFS ISO9001 TickIT+ ITIL Visual Source Safe Qualifications/Experience: Candidates should have at least a degree in Engineering or Computer Science Prior experience with Mission Critical High Availability Systems essential. Applicants are invited More ❯
Reading, England, United Kingdom Hybrid / WFH Options
Copello Global
Installation & Acceptance Manager Reading (Remote with Travel) Candidates must be eligible for security clearance Copello are working with a leading defence company who are looking for strategic and detail-driven Installation & Acceptance Manager. In this role, you will oversee the More ❯
We are looking for a First Line Support Analyst to join a large multinational client on a temporary basis. Key points to note: This is a temporary role This is an onsite role, 4-5 days per week in central More ❯
Opportunity to apply knowledge of IT and develop skillset Work on a fantastic project implementing SharePoint Online About Our Client The UK's leading providers of affordable housing and care and support services. Job Description managing, configuring, and supporting our More ❯
We are looking for a First Line Support Analyst to join a large multinational client on a temporary basis. Key points to note: This is a temporary role This is an onsite role, 4-5 days per week in central More ❯
We are looking for a First Line Support Analyst to join a large multinational client on a temporary basis. Key points to note: This is a temporary role This is an onsite role, 4-5 days per week in central More ❯
Solutions Architect, Defence & Security, Stoke on Trent Client facing, Solutions Architect to join a talented team. Delivery cutting-edge, high security solutions for a growing MSP. You will be the bridge between clients and technical execution. Translating complex requirements into More ❯
Major Incident Manager - ITIL Belfast client are looking for a Major Incident Manager to join their team onsite in Belfast. In this critical role, you'll lead the response to major IT incidents, ensuring rapid resolution and minimal impact to business operations. Key Responsibilities: Own and lead the Major Incident process from initiation through to resolution and post-incident review. … the incident life cycle. Drive root cause analysis and contribute to continual service improvement initiatives. Required Skills & Experience: Strong Major Incident Management background in a fast-paced IT environment. ITIL v3 or v4 certification is essential. Hands-on experience with BMC Remedy or similar ITSM tools. Excellent communication, coordination, and decision-making skills. Ability to remain composed and focused under More ❯
of working within a software delivery lifecycle as part of multiple project teams. Experience in the financial sector preferred but not essential. Knowledge of/experience in ITIL (InformationTechnologyInfrastructureLibrary). Awareness of IT Data Security standards. Experience in SQL Server and high level database design. Knowledge of/experience in enterprise development technologies and tools. What We More ❯
as Ipanema. Familiarity with regulated environments (e.g., finance, healthcare). Hands-on experience with network monitoring tools (e.g., FortiManager, SolarWinds, PRTG). Industry certifications such as NSE4+, CCNP, JNCIS. ITIL knowledge and experience working within ITIL-aligned environments. Additional Information Location: London, UK Contract Length: 12 months Day Rate: Up to £550/day (Inside IR35) Start Date: ASAP More ❯
Longcross, Surrey, United Kingdom Hybrid / WFH Options
Nebius Group Nebius Group
resolving server hardware issues. A solid understanding of data center operations, as well as server and network equipment principles. Practical experience in project planning and management. Knowledge of the ITIL methodology, the operational activities of the technical support service (ITSM). Basic proficiency in the Linux operating system and familiarity with command-line tools. Practical experience working with server IT … skills, including proficiency with pivot tables, formulas, lists and graph creation. A proactive, responsible and goal-oriented approach to work. It will be an added bonus if you have: ITIL and/or PMI certification Driving License (Category B) What we offer Competitive salary and comprehensive benefits package. Opportunities for professional growth within Nebius. Hybrid working arrangements. A dynamic and More ❯
in the given business area Oversee the Security Operations Centre (SOC) and manage threat detection, monitoring, and response Technical Skills & Experience Considerable experience of operating InformationTechnologyInformationLibrary (ITIL) and Cyber Security Incident Response Team (CSIRT) processes and standards. Extensive working knowledge of available technologies and defining appropriate strategies to create efficient and effective solutions and services Able to … delivery of complex systems. Qualifications Essential Qualifications Certified Information Systems Security Professional (CISSP) (or equivalent) qualified Degree level educated or with significant experience gained through similar role. Desirable Qualifications ITIL Practitioner About the Team At United Utilities, you will be part of a dynamic team committed to securing one of the UK’s most critical infrastructure organisations. If you thrive More ❯
in the given business area Oversee the Security Operations Centre (SOC) and manage threat detection, monitoring, and response Technical Skills & Experience Considerable experience of operating InformationTechnologyInformationLibrary (ITIL) and Cyber Security Incident Response Team (CSIRT) processes and standards. Extensive working knowledge of available technologies and defining appropriate strategies to create efficient and effective solutions and services Able to … delivery of complex systems Qualifications Essential Qualifications Certified Information Systems Security Professional (CISSP) (or equivalent) qualified Degree level educated or with significant experience gained through similar role Desirable Qualifications ITIL Practitioner We may not be able to offer sponsorship for this position. Vacancies can close prior to the close date should we receive high volumes of applications, we encourage you More ❯
and the ability to work under pressure Skilled in using ticketing systems, diagnostic tools and standard office applications Ability to achieve or currently hold DV Security Clearance Understanding of ITIL framework is desirable Willingness to travel and engage directly with stakeholders across various UK locations This is a fantastic opportunity to make a significant impact within a highly respected defence … to apply now. Key words: Technical Service Manager, DV Clearance, MoD, Royal Navy, COMSAT, MILSAT, Defence Communications, Satellite Communications, Government Support, Secure Networks, Service Engineering, UK Defence, MoD IT, ITIL, Secure Infrastructure, Through-Life Support, CSCS4, NSSLGlobal, Field Service Engineering, Support Case Management Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and More ❯
IT Technician | Exeter | £26,000 - £28,000 | 1ST Line Support | 2nd Line Support | ITIL | Windows Server | Opus are supporting a long standing client in their search for an IT technician as they are growing their Support teams.This company are within the Utilities space and are growing at a very quick pace!You will be at the forefront of supporting colleagues … with various technical issues and troubleshoot and escalate where necessary.As a IT Technician you will be utilising ITIL management processes to track and priorities tickets, resolve incidents and requests with agreed SLA’s and play a pivotal role in leading the day-to-day operations of the Service Desk, providing first-line IT support. Experience needed – Previous experience as an … IT Technician or similar Working with Windows systems If you hold any certifications like ITIL this will put you in a strong position. Benefits include – Annual bonus Solid pension (7%) 30 days annual leave Option to buy more holiday Enhanced maternity Free parking And so much more If you want a company that values progression and their people this could More ❯
Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText. Drive system improvements, compliance, and operational resilience using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps with a focus on long-term business value. Your Experience Proven experience … database expertise (SQL Server, PostgreSQL, MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions-oriented approach. Knowledge of ITIL v3 for incident and problem management. If this role is for you, please apply below More ❯
Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText. Drive system improvements, compliance, and operational resilience using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps with a focus on long-term business value. Your Experience Proven experience … database expertise (SQL Server, PostgreSQL, MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions-oriented approach. Knowledge of ITIL v3 for incident and problem management. If this role is for you, please apply below More ❯
resolution of incidents and service requests. Troubleshoot hardware, software, and network issues (Windows 10 & 11). Collaborate with 3rd line teams on escalated issues and project work. Contribute to ITIL-aligned processes (Problem, Change, Release Management). Mentor junior team members and support service improvement initiatives What We're Looking For: Strong troubleshooting skills across software, hardware, and networks. Experience … supporting Windows environments and enterprise applications. A confident communicator with a customer-first mindset. Familiarity with ITIL practices and a proactive, solutions-focused approach. What do you get? Salary up to £34,000 Clear path for career progression Supportive, collaborative team culture Send over your CV and I'll be in touch to discuss the role in more detail. Please More ❯
Technical Solution Architect 3 Month Contract London (Hybrid) 360/day (Outside IR35) Technical Solution Architect needed for a 3 Month Contract in West London (Hybrid). Start ASAP in July/August 2025. Working with a global IT Consultancy More ❯
Top Skills: - IASAE II and ITILv3 certification - Familiarity with cloud migration and have cloud architect experience; - Azure or AWS - SQL clusters - SQL, PowerShell, bash scripts - This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or More ❯
Coalville, Leicestershire, United Kingdom Hybrid / WFH Options
Hays Technology
Provide training and support to IT staff and all colleagues on quality assurance practices and procedures. Managing the Change Advisory Board process and handling Major Incidents as per the ITIL framework. In order to apply, you must have the following skills and experience: Bachelor's degree in InformationTechnology, Computer Science, or relevant experience. Relevant certifications in quality management (e.g. … ISO 9001, Six Sigma) and/or ITIL qualifications. Proven experience as an Audit & Risk Lead or in a similar role within the Technology space, preferably within the housing or public sector. Demonstrated experience in developing and implementing quality assurance policies and procedures. Experience of quality assurance of data management reports. Proficiency in conducting audits and risk assessments. If you More ❯
Markfield, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
Hays
Provide training and support to IT staff and all colleagues on quality assurance practices and procedures. Managing the Change Advisory Board process and handling Major Incidents as per the ITIL framework. In order to apply, you must have the following skills and experience: Bachelor's degree in InformationTechnology, Computer Science, or relevant experience. Relevant certifications in quality management (e.g. … ISO 9001, Six Sigma) and/or ITIL qualifications. Proven experience as an Audit & Risk Lead or in a similar role within the Technology space, preferably within the housing or public sector. Demonstrated experience in developing and implementing quality assurance policies and procedures. Experience of quality assurance of data management reports. Proficiency in conducting audits and risk assessments. If you More ❯