Coble Dene, North Shields, Tyne and Wear, England, United Kingdom
NOBUL RESOURCING SOLUTIONS LIMITED
Maintain transparent communication with customers, managing expectations until issues are resolved. Analyse ticket trends to reduce contact volumes through effective help desk resources, proactive communication, and feature updates. Apply ITIL best practices to handle incidents, categorise tickets, and solve problems efficiently. Develop and maintain a robust, user-friendly knowledge base. Write product resources and guides that enhance the customer experience … proven experience in technical support and ticket management. Here’s what we’re looking for: Technical expertise in Zendesk (or similar platforms) with skills in configuration, automation, and reporting. ITIL knowledge and experience applying best practices to support processes. A track record of excelling in customer/technical support roles with ticket ownership. Ability to quickly learn and master complex More ❯
Technologies: ISTQB ITIL test environment JIRA Confluence Tempo Atlassian Documentum incident and problem management configuration management Release Management Are you a certified Configuration Manager looking for a new contract opportunity working in a fantastic team for a large European client? Please get in touch for further details. Essential experience required: Proven experience in Test environment management where environments were shared … and problems management activities related to test environments. Prepare and maintain the calendar of test releases and communicate it to IT operations teams. Participate in Continual Service Improvement (CSI) ITIL lifecycle phase. Produce reports on activities for management. Attend meetings for communications and resolve blocking points. Willingness to explain the change and release processes in place for the test environment More ❯
Business Analysis & Delivery Business Analyst who owns the specification documents and brings together the inputs from subject matter experts, users and architects. Gather, analyze, and document business and system requirements using techniques like workshops, interviews, and data analysis. Support solution More ❯
