1,426 to 1,450 of 1,908 Permanent ITIL Jobs

other scripting languages (Python etc.) is a plus. Good understanding of networks, authentication, security in enterprise OS context. Experience with monitoring/alerting tools, troubleshooting, performance diagnostics. Understanding of ITIL processes (Incident, Change, Problem Management) and ability to work under SLA constraints. Desirable: Experience with Unix/Linux support (even if the role is Windows-centric), given our roles often … for deployment and release. Experience working in highly regulated/risk-sensitive environments (financial markets, compliance, audit). Relevant certifications (Microsoft Windows/Windows Server certs; IAM/Okta; ITIL). Personal Attributes: Excellent problem solver; able to work calmly under pressure and manage/prioritize multiple issues. Strong communication skills—both technical (with peers and vendors) and non-technical More ❯

other scripting languages (Python etc.) is a plus. Good understanding of networks, authentication, security in enterprise OS context. Experience with monitoring/alerting tools, troubleshooting, performance diagnostics. Understanding of ITIL processes (Incident, Change, Problem Management) and ability to work under SLA constraints. Desirable: Experience with Unix/Linux support (even if the role is Windows-centric), given our roles often … for deployment and release. Experience working in highly regulated/risk-sensitive environments (financial markets, compliance, audit). Relevant certifications (Microsoft Windows/Windows Server certs; IAM/Okta; ITIL). Personal Attributes: Excellent problem solver; able to work calmly under pressure and manage/prioritize multiple issues. Strong communication skills—both technical (with peers and vendors) and non-technical More ❯

other scripting languages (Python etc.) is a plus. Good understanding of networks, authentication, security in enterprise OS context. Experience with monitoring/alerting tools, troubleshooting, performance diagnostics. Understanding of ITIL processes (Incident, Change, Problem Management) and ability to work under SLA constraints. Desirable: Experience with Unix/Linux support (even if the role is Windows-centric), given our roles often … for deployment and release. Experience working in highly regulated/risk-sensitive environments (financial markets, compliance, audit). Relevant certifications (Microsoft Windows/Windows Server certs; IAM/Okta; ITIL). Personal Attributes: Excellent problem solver; able to work calmly under pressure and manage/prioritize multiple issues. Strong communication skills—both technical (with peers and vendors) and non-technical More ❯

service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem … trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber Essentials. Excellent More ❯

service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem … trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber Essentials. Excellent More ❯

service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem … trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber Essentials. Excellent More ❯

service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem … trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber Essentials. Excellent More ❯

service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem … trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber Essentials. Excellent More ❯

service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem … trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber Essentials. Excellent More ❯

escalations. Ability to coordinate major incidents while maintaining BAU operations. Strong communication skills, both written and verbal, with adaptability to changing demands. Demonstrated customer service excellence. Experience working in ITIL environments and meeting strict SLA requirements. High attention to detail and ability to perform under pressure. Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills Experience in high … pressure operational environments. Proven track record in staff training and development. ITIL Service Management certification. About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by More ❯

escalations. Ability to coordinate major incidents while maintaining BAU operations. Strong communication skills, both written and verbal, with adaptability to changing demands. Demonstrated customer service excellence. Experience working in ITIL environments and meeting strict SLA requirements. High attention to detail and ability to perform under pressure. Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills Experience in high … pressure operational environments. Proven track record in staff training and development. ITIL Service Management certification. About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by More ❯

escalations. Ability to coordinate major incidents while maintaining BAU operations. Strong communication skills, both written and verbal, with adaptability to changing demands. Demonstrated customer service excellence. Experience working in ITIL environments and meeting strict SLA requirements. High attention to detail and ability to perform under pressure. Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills Experience in high … pressure operational environments. Proven track record in staff training and development. ITIL Service Management certification. About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by More ❯

checks into RMM/PSA, Microsoft security tooling, and automation. Service operations & delivery Lead Managed Services, Professional Services/Project Delivery, Customer Success Teams, and Operations. Implement and mature ITIL processes (incident/problem/change), KPI dashboards, and continuous‑improvement cadences. Standardize Microsoft‑centric offers (Azure, M365, GCC/GCC‑High, security) with clear scoping, pricing, and capacity models. … Endpoint, Microsoft security stack); experience with GCC/GCC‑High or Azure Government strongly preferred. Demonstrated P&L ownership, capacity planning, utilization management, and margin optimization. Strong service‑management (ITIL) background; KPI design and operational cadence leadership. Understanding of MSP billing (PSA, Microsoft NCE) and automation platforms (RMM, API Integrators (i.e. n8n, Rewst). Outstanding executive presence and escalation management More ❯

party providers. Collaborate effectively with colleagues to provide clear information for escalated calls and support requests. Set KPIs, conduct regular performance reviews, and address underperformance when necessary. Adhere to ITIL-aligned processes and best practices across all activities. Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Supporting and enabling the business … issues clearly to non-technical audiences. Analytical and technically competent, with strong problem-solving skills. Skilled in workload planning, prioritisation, and ensuring SLA targets are consistently met. Knowledgeable in ITIL processes, service management best practices, and continuous improvement. Resilient, adaptable, and able to remain calm under pressure during incidents or escalations. About us: AJ Bell is one of the fastest More ❯

+ resolution rate). What We’re Looking For Proven experience leading technical or NOC service teams. Strong ability to manage incidents and coordinate with multiple stakeholders. Experience in ITIL-driven environments with strict SLA adherence. Excellent communication and problem-solving skills, with high attention to detail. Capability to work effectively under pressure in a 24/7 operational setup. … Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills Experience in high-pressure, service-critical environments. Track record of staff training and team development. ITIL Service Management certification. This is an excellent opportunity to take ownership of a high-impact role within a leading network operations environment. If you are passionate about leading teams, driving operational excellence, and More ❯

+ resolution rate). What We’re Looking For Proven experience leading technical or NOC service teams. Strong ability to manage incidents and coordinate with multiple stakeholders. Experience in ITIL-driven environments with strict SLA adherence. Excellent communication and problem-solving skills, with high attention to detail. Capability to work effectively under pressure in a 24/7 operational setup. … Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills Experience in high-pressure, service-critical environments. Track record of staff training and team development. ITIL Service Management certification. This is an excellent opportunity to take ownership of a high-impact role within a leading network operations environment. If you are passionate about leading teams, driving operational excellence, and More ❯

+ resolution rate). What We're Looking For Proven experience leading technical or NOC service teams. Strong ability to manage incidents and coordinate with multiple stakeholders. Experience in ITIL-driven environments with strict SLA adherence. Excellent communication and problem-solving skills, with high attention to detail. Capability to work effectively under pressure in a 24/7 operational setup. … Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills Experience in high-pressure, service-critical environments. Track record of staff training and team development. ITIL Service Management certification. This is an excellent opportunity to take ownership of a high-impact role within a leading network operations environment. If you are passionate about leading teams, driving operational excellence, and More ❯

external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills … Microsoft Intune/Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary More ❯

Job Description We are currently recruiting for 3 Hybrid Cloud Engineers to join the Europe Infrastructure team on a full time, permanent basis, reporting into the Infrastructure Operations Team Lead. Working at a senior technical level, you will be responsible More ❯

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people More ❯

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people More ❯

advice on service architecture and delivery. act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions. Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following: Supporting, developing, and transforming enterprise IT Services for Telefónica Tech within … transition management to plan and manage the effective transfer of ICT services to new service designs. Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF Experience and skills: Experience: Previous experience in a … Service Architect role More than years' experience in designing, implementing, and delivering enterprise level IT Managed Services. ITIL Qualified Experience of managing ITIL processes across service towers and third parties (SIAM) Experience at senior management level in a large, complex customer facing organization Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency Experience More ❯

the ability to undertake the above responsibilities Legally able to work in the country in which the position is based A passion for Service Improvement Experienced Service Management professional ITIL Qualified Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines … Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organisational skills Able to manage More ❯

the ability to undertake the above responsibilities Legally able to work in the country in which the position is based A passion for Service Improvement Experienced Service Management professional ITIL Qualified Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines … Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organisational skills Able to manage More ❯

the ability to undertake the above responsibilities Legally able to work in the country in which the position is based A passion for Service Improvement Experienced Service Management professional ITIL Qualified Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines … Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organisational skills Able to manage More ❯