151 to 175 of 1,489 Permanent ITIL Jobs

Experience Proven background in IT support or a related technical role. A-Level or equivalent qualification in ICT (degree in an IT-related discipline preferred but not mandatory). ITIL Foundation certification or knowledge of service management principles. Full UK driving licence (maximum of 6 points) and willingness to travel to different company sites. Strong working knowledge of Microsoft Windows More ❯

service requirements. Industry recognised training/certifications in Cloud technologies (Microsoft, AWS, Google etc) Extensive practical knowledge of Enterprise Architecture preferably certified with a recognised framework such as TOGAF, ITIL (Service Management). Substantial knowledge of ICT design, security and privacy standards including NCSC guidance and other legislative requirements, gained through significant experience of solutions delivery in similar size organisations. More ❯

to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator/Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Work More ❯

solving and communication skills with a customer-focused approach. Ability to work both independently and collaboratively within a team environment. A relevant IT qualification or certification (e.g., CompTIA, Microsoft, ITIL) is desirable. Benefits Competitive salary based on experience. Excellent opportunities for professional development and career progression. Supportive and collaborative working culture. Generous holiday allowance. Pension scheme and additional employee benefits. More ❯

ServiceNow, Jira, Remedy, Zendesk). Understanding of networking basics (TCP/IP, DNS, DHCP, VPN). Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (for process-oriented environments) Work Conditions: May include shift work, on-call rotation, or weekend support depending on business needs. Combination of desk-based and floor support (if on More ❯

ServiceNow, Jira, Remedy, Zendesk). Understanding of networking basics (TCP/IP, DNS, DHCP, VPN). Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (for process-oriented environments) Work Conditions: May include shift work, on-call rotation, or weekend support depending on business needs. Combination of desk-based and floor support (if on More ❯

Experience with Azure, or similar cloud platforms. Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple priorities in a fast-paced environment. Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential. Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car. Salary and Benefits Starting salary More ❯

Experience with Azure, or similar cloud platforms. Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple priorities in a fast-paced environment. Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential. Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car. Salary and Benefits Starting salary More ❯

technical excellence and exceptional customer service, Cipher IT has built a strong reputation for delivering innovative solutions and maintaining the highest standards of support. What sets them apart: Implementing ITIL processes for continuous improvement Strong focus on cyber security services and on the pathway to becoming accredited assessors Collaborative, "can-do" culture with a founder-led approach Genuine commitment to More ❯

client and server operating systems Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.) Good understanding of computer systems, mobile devices and other tech products Knowledge of ITIL Incident Management best practices It would be a real bonus if you have: Working experience in a global context is a plus Exceptional analytical and problem-solving skills Advanced collaboration More ❯

with infrastructure improvements Ensure cybersecurity and safeguarding standards are maintained Key Skills & Experience: Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS) Knowledge of ITIL-based service management processes Experience with device management (JAMF, MDM, Intune) and Apple technologies Excellent problem-solving, organisational, and communication skills Ability to work independently and collaboratively within a team More ❯

backup strategies Excellent troubleshooting and problem-solving skills Strong communication and teamwork abilities Flexible, proactive, and hands-on approach Ability to work independently and prioritise tasks effectively Familiarity with ITIL or similar IT service management frameworks (advantageous) What's In It for You? Competitive salary and benefits package Opportunity to work in an international, collaborative IT environment Involvement in diverse More ❯

Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service lifecycle management. Shift allowance of £400 a month is paid for shift working. All profiles will be reviewed against the required skills and experience. Due to the More ❯

Microsoft Teams. Understanding of SQL databases (Azure SQL, Supabase) and their integration into reporting tools such as Power BI. Proven ability to manage service desks, incidents, and SLAs using ITIL best practices. Strong communication and coaching skills able to support colleagues at all levels and contribute to BWs culture of Big Ambitions, Grounded Confidence, Integrity, and 0% Ego. A proactive More ❯

provide Pro-Active maintenance, resulting in less outages and downtime for our customers. Skills & Experience Required Experience of ISO27001 is essential. Previously implemented and maintained an ISMS Experience of ITIL governance processes and CABs. Small business mindset used to wearing multiple hats. Experience using Microsoft Server and Desktop operating systems. Demonstrate a good level of troubleshooting and show the ability More ❯

Basic system administration of applications Working in a technical environment with a Service Desk and associated tools Desirable Delivering continual service improvements Working within an environment that applies the ITIL Service Management framework Working knowledge of the NHS Other Requirements Essential Willing to travel Ability to work as part of a team as well as alone Willing to undertake personal More ❯

ideal Service Desk Manager will bring: Strong experience leading a customer-facing IT support team Strong technical knowledge of Microsoft 365, Azure, infrastructure, networking, and cloud environments Familiarity with ITIL or ISO27001 frameworks and service improvement practices is a plus, as is ConnectWise experience Eligibility for SC Clearance and a valid UK driving licence What’s Next? If you’re More ❯

perks! Business Analyst – Key Skills: 3+ years in business/system analysis, IT systems design, and project management Strong proficiency in M365, Microsoft Visio, and Microsoft Project Skilled in ITIL, data analysis tools, and business process modelling Excellent communication and interpersonal skills Creative problem-solving and customer service orientation Ability to build strong partnerships across teams Full driving license and More ❯

monitoring tools to proactively identify and address potential system issues before they impact clients. Best Practices: Ensure compliance with industry best practices, including security standards, data protection policies, and ITIL frameworks as applicable. Key Requirements Experience : 5+ years of experience in an IT support role, with at least 2 years at a senior or advanced technician level, preferably in an More ❯

monitoring tools to proactively identify and address potential system issues before they impact clients. Best Practices: Ensure compliance with industry best practices, including security standards, data protection policies, and ITIL frameworks as applicable. Key Requirements Experience : 5+ years of experience in an IT support role, with at least 2 years at a senior or advanced technician level, preferably in an More ❯

and system issues across desktop, network, and cloud platforms Manage escalations, ensuring timely and professional resolution Support hardware and software rollouts, migrations, and upgrades Maintain accurate documentation and follow ITIL-aligned processes Liaise with vendors and internal teams to ensure smooth service delivery You’ll work closely with senior engineers and service delivery leads to enhance client environments and ensure More ❯

projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication and stakeholder engagement skills. Competencies And Skills Innovative problem-solver with a More ❯

collaboratively in a team environment. Preferred qualifications and skills: ServiceNow Certified System Administrator or other relevant certifications. Experience with Agile tools like Jira, Azure DevOps, or Rally. Familiarity with ITIL framework and practices. Experience in enterprise-level ServiceNow implementations or upgrades. Excellent communication and stakeholder management skills. Self-motivated, Positive outlook & result oriented Demonstrated strengths in leadership, critical analysis, strategic More ❯

ITSM tools; customer-focused, methodical, and dependable. The ideal candidate will bring a proactive, service-oriented mindset and enjoy working in a supportive, hands-on environment. Desirable CompTIA A+, ITIL Foundation, Microsoft (e.g., MCSA) or similar qualifications. MSP or small-team background; exposure to Microsoft 365, Intune, or Azure. Knowledge of backup, security tools, and remote support practices. Why join More ❯

environment. Excellent stakeholder management and communication skills. Proficiency in project management tools (e.g., MS Project, JIRA, Confluence, Power BI). Desirable Qualifications: PRINCE2, PMP, or Agile certification. Familiarity with ITIL or service management principles. Life Science GxP knowledge Clarity PPM and AgilePPM (DSDM) knowledge would be a plus More ❯