1,651 to 1,675 of 1,906 Permanent ITIL Jobs

ensuring they meet agreed Service Level Agreements (SLAs). Team Management: Lead, mentor, and manage the IT Support team, strengthening a culture of customer service, accountability, and operational excellence. ITIL Process Management: Champion and manage key ITIL processes, including: Incident Management: Ensure quick and effective resolution of all service disruptions. Problem Management: Analyse root causes of recurring incidents and implement … experience in IT Service Management. 3 years experience in a leadership role. Experience within the retail and/or Hospitality sector preferred. Experience using the IT Service Management frameworks (ITIL v4 preferred). Experience developing and mentoring teams. What We Can Offer You: • Competitive salary • Annual bonus • The opportunity to work remotely on an ad hoc basis • Employer pension contribution More ❯

this role: Strong Service Delivery or Service Desk support management background within a Defence environment Commercial/technical know-how in the service sector Experience of working within an ITIL Service Organisation ITIL Foundation or higher accreditation Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN For more information, please contact Lewis More ❯

this role: Strong Service Delivery or Service Desk support management background within a Defence environment Commercial/technical know-how in the service sector Experience of working within an ITIL Service Organisation ITIL Foundation or higher accreditation Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN For more information, please contact Lewis More ❯

this role: Strong Service Delivery or Service Desk support management background within a Defence environment Commercial/technical know-how in the service sector Experience of working within an ITIL Service Organisation ITIL Foundation or higher accreditation Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN For more information, please contact Lewis More ❯

this role: Strong Service Delivery or Service Desk support management background within a Defence environment Commercial/technical know-how in the service sector Experience of working within an ITIL Service Organisation ITIL Foundation or higher accreditation Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN For more information, please contact on More ❯

Head of Process Management/ITIL Process Manager Leeds area, Hybrid role – As Head of Process Management/ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful Head of Process Management/ITIL Process Manager will be responsible for collaborating with Service Desk Managers to deliver … and manage a fully integrated ITIL best practice Framework. As Head of Process Management/ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as Head of Process Management/ITIL Process Manager would have ITIL … Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. Head of Process Management/ITIL More ❯

Excellent interpersonal and communication skills. Ability to work under pressure and build strong relationships internally and externally Excellent documentation writing skills. Excellent troubleshooting and analytical skills. Good knowledge of ITIL or hold ITIL certification. Good experience knowledge of working with ITSM tools Good knowledge and understanding of IT networks such as routers, switches and firewalls. (knowledge of Silver Peak/ More ❯

ensuring you have the resources to succeed and shine in your role. Person Specification Qualifications Essential Degree level or equivalent qualification in a relevant analytical or numerical discipline e.g. ITIL, Engineering, Computer Sciences, Economics or Business or equivalent experience Recognised qualification in application deployment and change control eg ITIL Practitioner Certificate or equivalent qualification/experience Demonstrates commitment to own … continued professional development (CPD) Experience Essential In-depth Knowledge and experience of application delivery and support using Citrix or other thin client technology Good understanding of ITIL and ITSM processes, particularly change and release management Specialist knowledge of Windows Server 2003, 2008, 2012 and 2016. Specialist knowledge of virtualization technology e.g. V-Sphere, Hyper V, Oracle and OVM Experience of More ❯

maintain and monitor documentation, delivery standards and working practices across the team Ensure requests are properly managed and delivered in line with SLA's QUALIFICATIONS, EXPERIENCE & SKILLS Educational Qualifications ITIL Framework - DESIRABLE Professional Qualifications Proven experience managing an IT Service Desk or End User Computing function - ESSENTIAL Strong knowledge of ITIL practices and Service Desk operations. - ESSENTIAL Experience with IAM … tool. - ESSENTIAL Knowledge of device management platforms. - ESSENTIAL Excellent leadership, people management, and stakeholder communication skills. - ESSENTIAL Strong problem-solving ability and a customer-first mindset. - ESSENTIAL Work within ITIL framework. - ESSENTIAL Years of Experience Hold a similar role in a large team - ESSENTIAL Other Requirements Experience with automation and self service solutions - DESIRABLE Knowledge of compliance frameworks (ISO More ❯

maintain and monitor documentation, delivery standards and working practices across the team Ensure requests are properly managed and delivered in line with SLA's QUALIFICATIONS, EXPERIENCE & SKILLS Educational Qualifications ITIL Framework - DESIRABLE Professional Qualifications Proven experience managing an IT Service Desk or End User Computing function - ESSENTIAL Strong knowledge of ITIL practices and Service Desk operations. - ESSENTIAL Experience with IAM … tool. - ESSENTIAL Knowledge of device management platforms. - ESSENTIAL Excellent leadership, people management, and stakeholder communication skills. - ESSENTIAL Strong problem-solving ability and a customer-first mindset. - ESSENTIAL Work within ITIL framework. - ESSENTIAL Years of Experience Hold a similar role in a large team - ESSENTIAL Other Requirements Experience with automation and self service solutions - DESIRABLE Knowledge of compliance frameworks (ISO More ❯

this role is fundamental to our growth and success. Responsibilities As aSenior Cloud Engineer, youwill support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4guidelines in this cutting edge and highly secure environment. You will support our technicalenvironment, which includesMicrosoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much … and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams processes with Power Platforms and automation Assist withITChange and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely withinternalcolleaguesand externalsuppliersin resolving issues promptly Support IT governance, ensuringsecurity best practises and disaster recovery plans are followed and … commute to the stansted office as this role is hybrid 2 days a week in the office. What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar rolewould be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Relevant Apprenticeship or higher education Any of the following More ❯

application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred The role offers the chance to work within a collaborative More ❯

application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred The role offers the chance to work within a collaborative More ❯

application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred The role offers the chance to work within a collaborative More ❯

application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance to work within a collaborative team More ❯

application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred The role offers the chance to work within a collaborative More ❯

application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred The role offers the chance to work within a collaborative More ❯

integrity, safety, and professional standards while ensuring operational excellence and customer satisfaction. What youll bring? Essential and desirable skills include leadership, strategic planning, service improvement, customer and supplier management, ITIL, Lean Six Sigma, PowerBI, and project management. Behaviours align with MGroup valuesresponsibility, openness, ambition, and collaborationdemonstrated through adaptability, accountability, ethical conduct, and stakeholder trust. Qualifications span leadership, ITIL, Prince2, Agile More ❯

trusted business partner. Manage vendor performance and ensure compliance with contractual and regulatory standards. Drive continuous improvement, knowledge management, and capability building across teams. Drive adoption of the current ITIL/ITSM best practices and support implementation of new tools Engage and influence regional teams, to foster collaboration, manage resistance, and drive cultural change. About You Proven experience leading global … service teams in complex, multi-region organisations. Strong understanding of ITIL and process improvement. Demonstrated success managing outsourced delivery models (India experience advantageous). Skilled in stakeholder management, change leadership, and building trust across diverse teams. Familiar with hybrid cloud (Azure), ERP (SAP), and enterprise technology platforms. A collaborative, pragmatic, and culturally aware leader with exceptional communication and influencing skills. More ❯

trusted business partner. Manage vendor performance and ensure compliance with contractual and regulatory standards. Drive continuous improvement, knowledge management, and capability building across teams. Drive adoption of the current ITIL/ITSM best practices and support implementation of new tools Engage and influence regional teams, to foster collaboration, manage resistance, and drive cultural change. About You Proven experience leading global … service teams in complex, multi-region organisations. Strong understanding of ITIL and process improvement. Demonstrated success managing outsourced delivery models (India experience advantageous). Skilled in stakeholder management, change leadership, and building trust across diverse teams. Familiar with hybrid cloud (Azure), ERP (SAP), and enterprise technology platforms. A collaborative, pragmatic, and culturally aware leader with exceptional communication and influencing skills. More ❯

trusted business partner. Manage vendor performance and ensure compliance with contractual and regulatory standards. Drive continuous improvement, knowledge management, and capability building across teams. Drive adoption of the current ITIL/ITSM best practices and support implementation of new tools Engage and influence regional teams, to foster collaboration, manage resistance, and drive cultural change. About You Proven experience leading global … service teams in complex, multi-region organisations. Strong understanding of ITIL and process improvement. Demonstrated success managing outsourced delivery models (India experience advantageous). Skilled in stakeholder management, change leadership, and building trust across diverse teams. Familiar with hybrid cloud (Azure), ERP (SAP), and enterprise technology platforms. A collaborative, pragmatic, and culturally aware leader with exceptional communication and influencing skills. More ❯

trusted business partner. Manage vendor performance and ensure compliance with contractual and regulatory standards. Drive continuous improvement, knowledge management, and capability building across teams. Drive adoption of the current ITIL/ITSM best practices and support implementation of new tools Engage and influence regional teams, to foster collaboration, manage resistance, and drive cultural change. About You Proven experience leading global … service teams in complex, multi-region organisations. Strong understanding of ITIL and process improvement. Demonstrated success managing outsourced delivery models (India experience advantageous). Skilled in stakeholder management, change leadership, and building trust across diverse teams. Familiar with hybrid cloud (Azure), ERP (SAP), and enterprise technology platforms. A collaborative, pragmatic, and culturally aware leader with exceptional communication and influencing skills. More ❯

trusted business partner. Manage vendor performance and ensure compliance with contractual and regulatory standards. Drive continuous improvement, knowledge management, and capability building across teams. Drive adoption of the current ITIL/ITSM best practices and support implementation of new tools Engage and influence regional teams, to foster collaboration, manage resistance, and drive cultural change. About You Proven experience leading global … service teams in complex, multi-region organisations. Strong understanding of ITIL and process improvement. Demonstrated success managing outsourced delivery models (India experience advantageous). Skilled in stakeholder management, change leadership, and building trust across diverse teams. Familiar with hybrid cloud (Azure), ERP (SAP), and enterprise technology platforms. A collaborative, pragmatic, and culturally aware leader with exceptional communication and influencing skills. More ❯

Title: Group IT & Security Manager Salary: £ 70,000–£ 80,000 + Benefits Location: West London – Hybrid (3 days p/w in-office) Tech: AWS, Azure, Networking, ISO27001, NIST, ITIL The Company: Immersum are supporting the continued growth of a leading property group that’s reshaping how people, data, and technology power the housing sector. Operating across several high-impact … management and leadership roles, ideally across multi-entity environments Strong technical knowledge spanning infrastructure, networking, and cybersecurity Hands-on experience with cloud platforms (AWS, Azure) and IT service frameworks (ITIL, ISO27001) A proactive, delivery-focused mindset with excellent organisational and communication skills Confidence engaging senior stakeholders and translating technical needs into strategic outcomes The ability to balance hands-on problem More ❯

Title: Group IT & Security Manager Salary: £ 70,000–£ 80,000 + Benefits Location: West London – Hybrid (3 days p/w in-office) Tech: AWS, Azure, Networking, ISO27001, NIST, ITIL The Company: Immersum are supporting the continued growth of a leading property group that’s reshaping how people, data, and technology power the housing sector. Operating across several high-impact … management and leadership roles, ideally across multi-entity environments Strong technical knowledge spanning infrastructure, networking, and cybersecurity Hands-on experience with cloud platforms (AWS, Azure) and IT service frameworks (ITIL, ISO27001) A proactive, delivery-focused mindset with excellent organisational and communication skills Confidence engaging senior stakeholders and translating technical needs into strategic outcomes The ability to balance hands-on problem More ❯