1,726 to 1,750 of 1,870 Permanent ITIL Jobs

across Architecture, Engineering, or Operations. Proven track record leading solution or technology lifecycle management (concept to retirement). Experience applying frameworks such as TM Forum (eTOM/ODA) and ITIL 4. Strong delivery leadership in Agile/SAFe environments, combined with governance and risk management. Demonstrated success implementing Operational Readiness Reviews (ORR), observability, and support models. Excellent stakeholder management and … to produce clear written artefacts for both technical and executive audiences. Education Bachelor's or Master's degree in Computer Science, Engineering, Telecommunications, or related field. Relevant certifications (e.g., ITIL 4, Agile/SAFe, TM Forum frameworks) desirable. More ❯

IT transformation, integration, and migration projects. Ensure compliance with ISO 9001, ISO 27001, and ISO 14001. Maintain robust IT security, network resilience, and system availability. Oversee user support following ITIL frameworks, including call centre operations (Freshdesk). Manage hardware/software assets, Fortinet platforms, and Office 365 environments. Administer budgets, procurement, and vendor contracts. Head of IT Required Experience and … Skills Minimum 10 years' IT management experience, including team leadership (up to 30 people). Degree or equivalent professional experience; Microsoft and Cisco certifications desirable. Strong working knowledge of ITIL, networking (WAN, LAN, WLAN), and security best practices. Experience delivering large-scale IT projects and supporting business transformation. Skilled in budgeting, forecasting, and contract management. Excellent communication skills with the More ❯

IT transformation, integration, and migration projects. Ensure compliance with ISO 9001, ISO 27001, and ISO 14001. Maintain robust IT security, network resilience, and system availability. Oversee user support following ITIL frameworks, including call centre operations (Freshdesk). Manage hardware/software assets, Fortinet platforms, and Office 365 environments. Administer budgets, procurement, and vendor contracts. Head of IT Required Experience and … Skills Minimum 10 years' IT management experience, including team leadership (up to 30 people). Degree or equivalent professional experience; Microsoft and Cisco certifications desirable. Strong working knowledge of ITIL, networking (WAN, LAN, WLAN), and security best practices. Experience delivering large-scale IT projects and supporting business transformation. Skilled in budgeting, forecasting, and contract management. Excellent communication skills with the More ❯

outcomes while keeping ahead of the latest ITSM innovations. Skills and Experience Proven experience implementing and configuring ITSM tools (ideally ManageEngine ServiceDesk Plus or similar). Strong understanding of ITIL processes (Incident, Problem, Change, Asset, and Service Request Management). Solid technical knowledge of Active Directory, LDAP , and related systems. Excellent communication and problem-solving skills, with the ability to … manage multiple projects simultaneously. Desirable ITIL Foundation certification Experience with other ManageEngine products (e.g., Endpoint Central, ADManager Plus) Knowledge of SQL and report customization More ❯

outcomes while keeping ahead of the latest ITSM innovations. Skills and Experience Proven experience implementing and configuring ITSM tools (ideally ManageEngine ServiceDesk Plus or similar). Strong understanding of ITIL processes (Incident, Problem, Change, Asset, and Service Request Management). Solid technical knowledge of Active Directory, LDAP , and related systems. Excellent communication and problem-solving skills, with the ability to … manage multiple projects simultaneously. Desirable ITIL Foundation certification Experience with other ManageEngine products (e.g., Endpoint Central, ADManager Plus) Knowledge of SQL and report customization More ❯

exciting chance to work in a dynamic environment with complex systems, making root cause identification challenging. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. You'll take a holistic approach, providing a strategic view of … for continuous improvement and personal development. You will want to be a key player in non-problem management activities e.g. Engagement Champions, the all-colleague representative forum etc. Desirable: ITIL Accreditation V4 Foundation equivalent or above Technical Competencies Project Management Experience in RCA Methodologies More ❯

Desk team Monitoring and analysing service performance to ensure the SLAs are met (or even better, exceeded) Implementing and refining service procedures, policies and documentation that are aligned with ITIL best practice Managing customer feedback and communications, ensuring service visibility and positive engagement to give the best service Contributing to wider IT operational strategy, risk management, and service lifecycle planning … Requirements 💫 Experience successfully managing a Service Desk or IT Support function within a structured ITSM environment 💫 Strong understanding of ITIL and service delivery frameworks 💫 An individual who takes a practical approach to problem-solving and decision-making 💫 Any familiarity with standards such as NIST, ISO27001 or Cyber Security best practice would be a bonus. What's in it for you More ❯

Desk team Monitoring and analysing service performance to ensure the SLAs are met (or even better, exceeded) Implementing and refining service procedures, policies and documentation that are aligned with ITIL best practice Managing customer feedback and communications, ensuring service visibility and positive engagement to give the best service Contributing to wider IT operational strategy, risk management, and service lifecycle planning … Requirements 💫 Experience successfully managing a Service Desk or IT Support function within a structured ITSM environment 💫 Strong understanding of ITIL and service delivery frameworks 💫 An individual who takes a practical approach to problem-solving and decision-making 💫 Any familiarity with standards such as NIST, ISO27001 or Cyber Security best practice would be a bonus. What's in it for you More ❯

teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance and availability Maintain a structured Major Incident framework aligned to ITIL 4 and operational resilience Lead continual service improvement initiatives across the incident management lifecycle Support business continuity, disaster recovery and resilience planning What you'll bring 8-10 years in … IT operations, service management or incident response 5+ years in a Major Incident Management role, ideally in a regulated 24/7 environment Strong understanding of ITIL v3/v4 Confident communicator with experience briefing senior stakeholders during live incidents Knowledge of compliance frameworks relevant to incident governance Why this role? This is a chance to lead from the front More ❯

teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance and availability Maintain a structured Major Incident framework aligned to ITIL 4 and operational resilience Lead continual service improvement initiatives across the incident management lifecycle Support business continuity, disaster recovery and resilience planning What you'll bring 8-10 years in … IT operations, service management or incident response 5+ years in a Major Incident Management role, ideally in a regulated 24/7 environment Strong understanding of ITIL v3/v4 Confident communicator with experience briefing senior stakeholders during live incidents Knowledge of compliance frameworks relevant to incident governance Why this role? This is a chance to lead from the front More ❯

do process” but owns it . Someone who can take IT service management from “tick-box” to “value-add.” If you’re the type who enjoys telling people what ITIL says without actually making it work in real life, this isn’t for you. Details: Leeds (Hybrid) - £60,000 - £65,000 + benefits - Global ServiceNow environment. This is about making … detective. Help us nail audits and accreditations without breaking a sweat. Stay plugged into industry trends so we’re ahead, not playing catch-up. What we’re looking for: ITIL Certifications with the adapt and adopt mentality (this is far from traditional). Agile Service Management experience. Customer focus that’s more than a buzzword. Experience to own and drive More ❯

do process” but owns it . Someone who can take IT service management from “tick-box” to “value-add.” If you’re the type who enjoys telling people what ITIL says without actually making it work in real life, this isn’t for you. Details: Leeds (Hybrid) - £60,000 - £65,000 + benefits - Global ServiceNow environment. This is about making … detective. Help us nail audits and accreditations without breaking a sweat. Stay plugged into industry trends so we’re ahead, not playing catch-up. What we’re looking for: ITIL Certifications with the adapt and adopt mentality (this is far from traditional). Agile Service Management experience. Customer focus that’s more than a buzzword. Experience to own and drive More ❯

with business prioritisation, strategic direction and compliance considerations. Experience of the management of student systems, including technical environments, version management and system monitoring. A good understanding of ITIL (Information Technology Infrastructure Library) best practices for managing IT services. A good understanding of information governance. A good knowledge and understanding of current issues in Higher Education. If you have the relevant More ❯

with business prioritisation, strategic direction and compliance considerations. Experience of the management of student systems, including technical environments, version management and system monitoring. A good understanding of ITIL (Information Technology Infrastructure Library) best practices for managing IT services. A good understanding of information governance. A good knowledge and understanding of current issues in Higher Education. If you have the relevant More ❯

with business prioritisation, strategic direction and compliance considerations. Experience of the management of student systems, including technical environments, version management and system monitoring. A good understanding of ITIL (Information Technology Infrastructure Library) best practices for managing IT services. A good understanding of information governance. A good knowledge and understanding of current issues in Higher Education. If you have the relevant More ❯

Systems and Network solutions at 1st Line level Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network Experience in using ITIL based ticketing system (ITIL foundation preferred) What we offer: Career progression opportunities Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits More ❯

IT Service Desk Manager - ITIL Experienced IT Service Desk Manager to lead the IT service desk team to deliver exceptional IT support to end-users via effective and efficient handling of IT incidents & requests. Whilst maintaining the systems health and security posture via regular maintenance and patching activities. ITIL V4, CompTIA certification (A+/Network/Security) would be advantageous … they meet predefined objectives and integrate effectively with existing services, processes, and operational standards. The client is looking for someone personable, proactive who is passionate about IT Service Management, ITIL focused with a successful track record in motivating, leading a team. Someone who can help improve performance, who can help grow the team. Stoke on Trent Office, Permanent, Full Time More ❯

and collaborating across teams. Ability to manage competing priorities and work independently with minimal supervision. Desirable Requirements Experience coordinating cross-functional teams and working with diverse stakeholders. Knowledge of ITIL Service Design/Architecture or other ITSM frameworks (ITIL certification preferred). Proactive and innovative approach with a focus on continuous improvement and operational excellence. More ❯

and collaborating across teams. Ability to manage competing priorities and work independently with minimal supervision. Desirable Requirements Experience coordinating cross-functional teams and working with diverse stakeholders. Knowledge of ITIL Service Design/Architecture or other ITSM frameworks (ITIL certification preferred). Proactive and innovative approach with a focus on continuous improvement and operational excellence. More ❯

Infrastructure Engineer - ITIL/SaaS Manchester - office based 5 days a week £50-55k pa As part of a new IT Service Delivery team you will maintain and support corporate infrastructure, networking, cloud services and applications. This role plays a vital role in the day-to-day operations and stability of the global IT environment. This role combines daily … user support with strategic IT transformation. You will need experience supporting Windows Servers, MacOS, Altassian and Google Workspace applications. You must be ITIL certified and have demonstrable experience supporting SaaS, IaaS and PaaS. Please send a CV detailing your relevant experience for consideration. Infrastructure Engineer - ITIL/SaaS Manchester - office based 5 days a week £50-55k pa More ❯

and work under time pressure Willing to take direction, follow instructions and see tasks through to the best possible outcome for GFO-X and for our clients. Familiarity with ITIL working practices, ideally experience working in a workplace actively using ITIL practices. Demonstrable skills with the effective use of Jira and Confluence, including creating and owning dashboards and kanban boards More ❯

and work under time pressure Willing to take direction, follow instructions and see tasks through to the best possible outcome for GFO-X and for our clients. Familiarity with ITIL working practices, ideally experience working in a workplace actively using ITIL practices. Demonstrable skills with the effective use of Jira and Confluence, including creating and owning dashboards and kanban boards More ❯

and work under time pressure Willing to take direction, follow instructions and see tasks through to the best possible outcome for GFO-X and for our clients. Familiarity with ITIL working practices, ideally experience working in a workplace actively using ITIL practices. Demonstrable skills with the effective use of Jira and Confluence, including creating and owning dashboards and kanban boards More ❯

and work under time pressure Willing to take direction, follow instructions and see tasks through to the best possible outcome for GFO-X and for our clients. Familiarity with ITIL working practices, ideally experience working in a workplace actively using ITIL practices. Demonstrable skills with the effective use of Jira and Confluence, including creating and owning dashboards and kanban boards More ❯

and work under time pressure Willing to take direction, follow instructions and see tasks through to the best possible outcome for GFO-X and for our clients. Familiarity with ITIL working practices, ideally experience working in a workplace actively using ITIL practices. Demonstrable skills with the effective use of Jira and Confluence, including creating and owning dashboards and kanban boards More ❯