processes and policies Ensure steady storage provisioning, protection of data, and adherence to compliance What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯
operations environment and may require shift work, including nights, weekends, and holidays. Primary focus will be on, handling internal projects for operations, supporting driving time-sensitive initiatives, supports ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management, service level agreements (SLA). Primary Responsibilities More ❯
to share your knowledge with others. Primary Responsibilities Tier 2 Support providing technical support to the Center including escalated problems with deployed Department of State Applications. We use an ITIL model which stresses first call resolution and when taking the initial service request is empowered (and expected) to use their professional judgement, experience, and training to solve whatever user problem More ❯
routers. Experience troubleshooting peripherals in NHS or corporate environments. Excellent planning, reporting, and organizational skills. Full UK driving license and enhanced DBS clearance. Relevant technical certifications (e.g., MTA, Azure, ITIL). EDI At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality More ❯
and troubleshooting skills. Motivated self-starter with strong written and verbal communication skills, and the ability to create complex technical reports on analytic findings. Preferred Qualifications: IAM-III certification ITIL v3 Foundation or v4 BA/BS degree in Computer Science, Information Assurance, or Information Systems Cybersecurity experience (Protect, Detect, Respond and Sustain) within a Computer Incident Response organization. Demonstrated More ❯
Durham, County Durham, United Kingdom Hybrid / WFH Options
Reed Technology
in a proactive way in a fast-paced environment * Excellent written and communication skills * Strong understanding of Firewall and Security principles * Basic understanding of working within SLAs * Understanding of ITIL processes * Full UK Driving License Benefits include and are not limited to: * Regular training and progression opportunities * Hybrid working options * Cycle to work scheme * Private medical cover * Pension scheme Next More ❯
in a proactive way in a fast-paced environment * Excellent written and communication skills * Strong understanding of Firewall and Security principles * Basic understanding of working within SLAs * Understanding of ITIL processes * Full UK Driving License Benefits include and are not limited to: * Regular training and progression opportunities * Hybrid working options * Cycle to work scheme * Private medical cover * Pension scheme Next More ❯
Cheltenham, Gloucestershire, England, United Kingdom
Sanderson
ensure smooth functionality Create, maintain, and utilise technical documentation Support compliance with internal processes and security policies What You'll Bring Strong organisational and time management skills Familiarity with ITIL best practices A proactive mindset focused on root cause analysis and continuous improvement Collaborative attitude - eager to share knowledge and learn from others Risk-aware approach to identifying and resolving More ❯
skills. Preferred: Industry certifications such as CompTIA A+, Network+, or Microsoft certifications. Experience with enterprise device management platforms (MDM/EMM). Exposure to IT service management frameworks (e.g., ITIL). Experience in multi-site or enterprise-scale environments. Work Environment Standard office environment with occasional travel to other client sites. May require evening or weekend work for projects or More ❯
Coventry, Warwickshire, United Kingdom Hybrid / WFH Options
Kapsch Trafficcom Transportation SA
asset). Minimum of 3 years of experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions). Solid knowledge in ITIL v4. Knowledge of Linux and SQL. Experience with cloud (Azure/AWS) Business fluent in English (both written and oral). Availability for on-calls. Creative Team player with good More ❯
adhering to company policies, including mandatory training and appraisal systems. About us - At least 1 year of experience in an IT Service Desk environment, with a strong understanding of ITIL principles. - CompTIA A+ certification or equivalent experience; additional qualifications like CompTIA Network+, Microsoft Certified, or SDI certification are a plus. - Solid knowledge of Windows operating systems, network infrastructure, hardware components More ❯
bids/tenders (e.g. G-Cloud, DOS, RM6116) . Knowledge of platform productisation, shared services, and cross-government platform initiatives. Knowledge of relevant frameworks and methodologies such as TOGAF , ITIL , and Agile at scale. Past involvement in mentoring, coaching, or community engagement within technical teams. Principal Platform Architect - Package: Base Salary: £100,000 - £145,000+ Bonus: Performance-based Benefits: Excellent More ❯
and maintain a U.S. Security Clearance (U.S. citizenship required) Experience: Minimum 10 years relevant work experience, including 5+ years in Department of Defense or similar industry Certifications: PMP (required); ITIL and SAFe 5 Agilist preferred Proven experience managing large-scale engineering projects and leading design, development, and system integration Expertise in Earned Value Management (EVM), Risk Management, and Teamcenter Strong More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Anson Mccade
bids/tenders (e.g. G-Cloud, DOS, RM6116) . Knowledge of platform productisation, shared services, and cross-government platform initiatives. Knowledge of relevant frameworks and methodologies such as TOGAF , ITIL , and Agile at scale. Past involvement in mentoring, coaching, or community engagement within technical teams. Principal Platform Architect - Package: Base Salary: £100,000 - £145,000+ Bonus: Performance-based Benefits: Excellent More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Anson Mccade
bids/tenders (e.g. G-Cloud, DOS, RM6116) . Knowledge of platform productisation, shared services, and cross-government platform initiatives. Knowledge of relevant frameworks and methodologies such as TOGAF , ITIL , and Agile at scale. Past involvement in mentoring, coaching, or community engagement within technical teams. Principal Platform Architect - Package: Base Salary: £100,000 - £145,000+ Bonus: Performance-based Benefits: Excellent More ❯
ideally in a first line response role, alongside: Knowledge of MS Windows Server, MS Office 365, MS Active Directory, MS Exchange, Airwatch and MS Hyper-V, An understanding of ITIL principles would be advantageous. The ability to multitask and prioritise own workload whilst working in a fast paced environment. Excellent customer service and communication skills, you will have the ability More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Norton Rose Fulbright LLP
data solutions that explore, capture, transform, and utilize data to support AI, ML, and BI Proficiency in data science languages/tools such as R, Python, SAS Awareness of ITIL (Incident, Change, Problem management) Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to More ❯
Development: HTMX, CSS, React, Alpine.js, and/or Tailwind. Data warehousing , Enterprise Service Bus . Microsoft certifications such as Power Platform Developer Associate, Microsoft 365 Developer Associate, or equivalent. ITIL environment and multi-site roll out experience. OUR CLIENT: Is a 360 digital marketing agency based at the epicentre of an award winning and highly respected 150-year-old group More ❯
located 1-2 hours from the customer site (or willing to relocate). What youll know: Youll be a proven practitioner in IT Service Management. Youre likely trained in ITIL, at least to Foundation status. Youll know that its not all about ITIL. Youll be able to show that you understand how IT services fit in a customers business and More ❯
vendors Strong Analytical, Reporting and Problem-solving skills Excellent communication and presentation skills Strong stakeholder management Supporting Global teams and user base Experience with best practice principles such as ITIL, Lean/Six Sigma are a benefit, however not required Professional attributes Operational Excellence - Previous experience in an Operations Support role focused around Enterprise IT applications like HR, Finance, ERP. More ❯
Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
ECS Resource Group Ltd
. Familiarity with additional tools like Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯
Nice to have skills: - DoD IT Helpdesk experience - VIP support experience - Cisco Video Teleconference (VTC) experience - Microsoft Office 365 apps experience - ServiceNow ticketing experience - Practical knowledge of Agile and ITIL frameworks Technical Environment: Working with End- Users, (1500+) working with printers, printer support, fixing operating systems, general file issues and equipment issues. All qualified applicants will receive consideration for employment More ❯
Technical team and be able to communicate with our customers in person, by telephone, webchat email or digital assistant. A Service Desk/Customer Service oriented certificate such as ITIL v3 or v4 Practitioner would be an advantage. This would suit someone with 1-2 years L1 and 2-3 years L2 experience. We are looking for: Experience of troubleshooting More ❯
understanding (routers, switches, VPNs etc) Excellent communication skills & a customer-focused approach Organised, reliable & proactive Full UK driving licence & transport - Essential & non-negotiable Desirable: Relevant IT certifications (CompTIA, Microsoft, ITIL etc) Previous experience mentoring or training junior team member More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Vero HR
organisation and time management A team player who can build positive relationships with colleagues and clients Passion for delivering excellent service Confident with Microsoft Office (Word, Excel, Outlook etc.) ITIL awareness would be a bonus, but not essential Don't worry if you don't tick every box - our client is open to people from a range of backgrounds, especially More ❯