Newport, Gwent, Wales, United Kingdom Hybrid / WFH Options
Yolk Recruitment
the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors in a high-pressure environment Excellent communication More ❯
scope of the role. The Successful Applicant The successful candidate will need to have the following skills and background: Education, Training, and Skills: Certification in IT security is essential. ITIL service delivery certification is desirable. Project Management (PM) training and certification would be advantageous. Formal training in managing Microsoft/Azure networks and platforms. Strong knowledge of Microsoft Office and More ❯
application to IAM, e.g. SOx, ISO27001, NIST, HIPAA, GDPR, PSD2, etc. Ideally, an education in Business, IT, IT security or related field Advantageous: Professional certifications such as CISSP, CISA, ITIL, etc. Product certifications from SailPoint, or other IAM vendors such as Delinea or CyberArk Experience of working within a team to help develop a client IAM strategy Experience of working More ❯
to work under pressure Professional working attitude - strong ability to communicate effectively with local and remote team members Experience in a Technical Support/Net Ops environment Desirable skills ITIL knowledge/foundation certification TCPDump/Wireshark packet capturing Experience with the following: Fortinet - FortiGates and FortiSwitches, understanding of SDWAN solutions, AWS, Azure, Netreo monitoring tools If you are passionate More ❯
strategy in support of the account and employee engagement strategies. What youll need What youll know: Youll be an experienced practitioner in IT Service Management. Youre likely trained in ITIL, possibly to Expert status. Youll know that its not all about ITIL. Youll be able to show that you understand how IT services fit in a customers business and how More ❯
locker, RSA, VPN, Sophos. DESIRABLE SKILLS/QUALIFICATIONS: Proven trouble shooting skills. Ability to confidently provide support with stakeholders of all levels. Previous experience in a similar role with ITIL environment. PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 onwards. Knowledge and awareness of M365. Excellent communicator both face-to-face & over the More ❯
in Business, IT, IT security or related field Ability tomanage owntime and priorities effectively The following attributes, while not mandatory, will be advantageous : Professional certifications such as CISSP, CISA, ITIL, etc. Product certifications fromSailPoint,or other IAM vendors such as Delinea or CyberArk Experience of working within a team to help develop a client IAMstrategy Experience of working in professional More ❯
required Clearance: SC required Day rate: £527 Inside IR35 Previous experience and skillset: Experience of running a small team of app support engineers Demonstrable knowledge and preferably certification in ITIL processes. Experience of service management within a large organisation Required - experience of development in InterSystems HealthShare and HealthConnect with a strong understanding of EMPI, PD, Integration engine and IRIS. Preferable More ❯
Tableau Experience with identity and access management tools such as OKTA Salesforce certifications (e.g., Technical Architect, Developer, or Administrator) Experience with cloud technologies like AWS or Azure Knowledge of ITIL and IT service management principles Note: All profiles will be reviewed against the required skills and experience. Due to the high volume of applications, only successful applicants will be contacted. More ❯
systems (e.g., Orchard, Asprey) - desirable. Knowledge of regulatory frameworks (e.g., GDPR, housing legislation) - desirable. Qualifications : Business Analysis certification (e.g., BCS, IIBA) - essential. Additional qualifications such as Six Sigma, PRINCE2, ITIL - desirable. Numerate degree - desirable. Values & Behaviours: We take responsibility - accountable and reliable. We show empathy - respectful and considerate. We are better together - collaborative and inclusive. We are ambitious - committed to More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Set2Recruit
or Account Management role Strong understanding of Microsoft Cloud technologies: Azure, Microsoft 365, Azure AD, Intune, etc. Confident managing customer relationships and running business/technical reviews Familiarity with ITIL service processes, SLAs, and service reporting Excellent communication, organisation, and problem-solving skills Whats in it for you? Salary: Up to £75,000 DOE Private health care Enhanced pension contributions More ❯
architecture. At least 5 years of experience in delivering Service Management projects in a customer-facing context. Strong knowledge of enterprise architecture frameworks (e.g., TOGAF), Agile delivery methodologies, and ITIL practices. Excellent communication and stakeholder management skills, with the ability to influence at all levels. Experience working in complex, multi-vendor environments across sectors such as public sector, financial services More ❯
PostgreSQL, MongoDB Proficient with Linux/Windows command line (Bash, PowerShell) Monitoring: Grafana, Prometheus, ELK, Splunk Agile working and tooling (e.g., Jira, Confluence) Diagnosing and resolving complex system issues ITIL knowledge or exposure to IT service operations Containerisation: Docker, Kubernetes, OpenShift Awareness of modern tech trends and tooling Security Requirements You must hold live DV clearance to be considered. Why More ❯
make data-driven decisions and manage competing priorities. Strong problem-solving skills and a proactive mindset. Preferred Qualifications: Experience with Eclipse ecosystem or related open-source platforms. Knowledge of ITIL and IT service management principles. Previous experience working in a SaaS or PaaS environment. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different More ❯
Align service desk objectives with wider business goals Qualification, experience and skills Experience managing a busy service desk in an MSP environment Experience of IT service management frameworks (e.g., ITIL) and PSA ticketing systems Strong grasp of Microsoft-based technologies Proven experience of proactively engaging and managing customer's relationships; driving high levels of customer satisfaction Demonstrable experience in successfully More ❯
service delivery. You have experience in and enjoy collaborating with a wide range of team members to meet key performance indicators. Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be advantageous. Excellent organizational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally. More ❯
Farnborough, Hampshire, South East, United Kingdom
Sopra Steria Limited
colleagues and customers at all levels IT based qualifications or experience in a technical support environment It would be great if you had: Experience within a Service Desk environment ITIL or other relevant IT qualifications Valid and existing SC Clearance If you are interested in this role but not sure if your skills and experience are exactly what were looking More ❯
beneficial. • Certifications or proficient in the following areas (not required but considered a plus): CompTIA A+, Security+, and/or Network; Microsoft Cortication's. • Able to become certified in ITIL 4 Foundation. • Strong analytical and troubleshooting skills to diagnose patch-related issues. • Attention to detail to identify software bugs, security vulnerabilities, and system inconsistencies. • Excellent documentation skills to document trouble More ❯
Gloucester, Gloucestershire, South West, United Kingdom
Sopra Steria Limited
Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are More ❯
security practices, including physical, internet, and wireless security. Strong understanding of user authentication, permissions, and encryption At least 2 years of documented Service Desk Team Lead Experience Understanding of ITIL Total Rewards at Enterprise: You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing. Enterprise offers More ❯
technology, and consulting to cater to the unique needs of small, medium, and large pharmaceutical companies. Location: United Kingdom - Preferred Job Type: Contract (6 Months) Job Title: Service Manager, ITIL Services Job Summary The Service Manager will lead and optimize the end-to-end delivery of IT services in alignment with ITIL best practices. You’ll own the design, implementation … improvement of core ITSM processes—ensuring high availability, reliability, and customer satisfaction. This role involves hands-on coordination of incident, problem, change, and request management activities. Key Responsibilities Maintain ITIL-based service management processes including Incident, Problem, Change, Service Request, Release, and Configuration Management Ensure SLAs, OLAs, and KPIs are monitored, and met, with regular performance reporting to stakeholders Build … support internal/external IT audits and compliance assessments Qualifications Bachelor's degree in computer science, IT Management, or related field 5+ years of service management experience in an ITIL environment ITIL Foundation v4 (minimum); ITIL Practitioner/Intermediate or Expert certification preferred Proven leadership of multi-disciplinary IT support teams Hands-on experience with at least one major ITSM More ❯
Strong analytical, critical thinking, and problem-solving skills. Strong decision-making and leadership skills. Solid organizational skills including attention to detail and multitasking skills. Must Haves: Working experience with ITIL Processes and Agile teams Self-Motivated, strong work ethic and commitment to quality Understanding of informationtechnology systems including end-user computing devices We would be impressed if you have More ❯
SAP, Microsoft Dynamics, Salesforce Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc. Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Additional Information Our commitment More ❯
SAP, Microsoft Dynamics, Salesforce Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc. Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Additional Information Our commitment More ❯
Strong knowledge of Microsoft 365 administration and end-user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace More ❯