Microsoft Outlook, Microsoft Excel Call handling/telephone based customer service/customer assistant experience is welcomed Successful experience of working in a team and working on your own ITIL Aware (Desirable but not essential) Commutable to the Camberley office daily Full UK driving license - highly desirable Full RTW in the UK and minimum 5 years UK residency (to obtain More ❯
person specification and job description for further information about this role. Person Specification Qualifications Essential Educated to A - C GCSE standard or equivalent., e.g., City and Guilds, NVQ3 etc ITIL Qualification Desirable Microsoft Certifications Knowledge and Experience Essential Knowledge of computer hardware and software applications Providing a customer service function Desirable Experience with NHS systems and processes Disclosure and Barring More ❯
Gloucester, Gloucestershire, South West, United Kingdom
DXC Technology
system functionality Create, maintain, and utilise documentation Assist building compliance with processes and policies What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯
Catalog, and Workflow Experience integrating ServiceNow with third-party systems using REST and/or SOAP APIs Working knowledge of IntegrationHub, Flow Designer, and MID Server configuration Understanding of ITIL principles and IT service management best practices Strong analytical, problem-solving, and communication skills Ability to work collaboratively in a team environment and engage with both technical and non-technical More ❯
capabilities and languages (e.g., C#, SQL, NoSQL, Splunk, shell scripts) Knowledge of Linux/Windows and understanding of performance metrics/counters Awareness of IT Capacity Management and other ITIL based practices Pay Range: $55.06-$63.06 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and More ❯
due to their size and projects currently available. Location: Croydon Hours: 37 hours per week, Monday to Friday Benefits: Continuous professional development using industry recognised qualifications such as Microsoft, ITIL, COMPTIA etc. 25 rising to 30 days holiday (plus bank holidays). A local government pension scheme. Opportunity to work with continually new and emerging technologies. Allowance program for funding More ❯
both, detail and quality of the written information) Follow the company’s processes for Incident Management, Service Request Fulfilment, Change Management and Problem Management Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency - demonstrate what good looks like to your colleagues in the Service Desk team CANDIDATE REQUIREMENTS Proven More ❯
East London, London, United Kingdom Hybrid / WFH Options
CARDONET CONSULTANCY LTD
background: Microsoft 365, Azure, Windows Server, Networking (preferred) Proficiency with PSA/RMM tools (e.g., NinjaOne, HaloPSA) Excellent communication and client-facing skills Experience leading and mentoring technical teams ITIL Foundation or equivalent certification (preferred) What We Offer Competitive salary: £55,000£60,000 + Benefits Hybrid working (3 days onsite in our Central London office) Training budget for certifications More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Anson McCade
experience with Splunk and/or QRadar (other SIEMs considered) Good understanding of incident response, DFIR, malware analysis Knowledge of network traffic flows, vulnerability management, penetration testing Familiarity with ITIL disciplines (incident, problem, change management) Able to work with minimal supervision and lead response activity SC clearance (or eligibility to obtain) Desirable: cloud exposure (AWS/Azure), security certifications (CISSP More ❯
Kingsland, Greater London, UK Hybrid / WFH Options
CARDONET CONSULTANCY LTD
background: Microsoft 365, Azure, Windows Server, Networking (preferred) Proficiency with PSA/RMM tools (e.g., NinjaOne, HaloPSA) Excellent communication and client-facing skills Experience leading and mentoring technical teams ITIL Foundation or equivalent certification (preferred) What We Offer Competitive salary: £55,000£60,000 Benefits Hybrid working (3 days onsite in our Central London office) Training budget for certifications and More ❯
ticketing, and security subsystems highly desired. • Candidates with a thorough knowledge of networking principles to included TCP/IP a plus. • Experience with a ticketing system such as ServiceNow • ITIL v3 Foundation certified Company Benefits Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be More ❯
Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules Experience with scripting languages such as JavaScript, Angular.js, Perl, PowerShell Good understanding of ServiceNow CMDB and ITIL Experience implementing REST API integration with third party tools Ability to create custom reports, dashboards and visualizations Familiarity with ServiceNow Performance Analytics Experience with backend SQL Server development is preferred More ❯
Strong troubleshooting skills in IT/Networking , with appropriate escalation practices. Background in enterprise network support ; CCNA or equivalent preferred. Experience supporting Windows OS and servers . Knowledge of ITIL service environments and SLA adherence. Experience working with third-party suppliers and managing escalations. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. More ❯
Strong troubleshooting skills in IT/Networking , with appropriate escalation practices. Background in enterprise network support ; CCNA or equivalent preferred. Experience supporting Windows OS and servers . Knowledge of ITIL service environments and SLA adherence. Experience working with third-party suppliers and managing escalations. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. More ❯
Leicester, Leicestershire, East Midlands, United Kingdom
TOPPS TILES
with minimal supervision Desirable Previous experience of working in an IT service environment Previous experience working with Microsoft Dynamics Experience of working with SLAs and KPIs Understanding of the ITIL framework Experience of working in a multi-site/retail environment What we'll do for you In a culture where hard work is recognised and great results are rewarded More ❯
with minimal supervision Desirable Previous experience of working in an IT service environment Previous experience working with Microsoft Dynamics Experience of working with SLAs and KPIs Understanding of the ITIL framework Experience of working in a multi-site/retail environment What we'll do for you In a culture where hard work is recognised and great results are rewarded More ❯
Leader is absent Preferred experience: Microsoft Windows 10 knowledge/awareness Microsoft Office 2016 knowledge/awareness Active Directory Administration O365 knowledge/awareness including email support Awareness of ITIL practises and process Able to work to SLAs Familiar with LAN (and WAN) technologies Familiar with service desk technology solutions Familiar with VPN technologies. Familiar with supporting internal and remote More ❯
Passionate about customer service and consistent communication Previous experience within the IT healthcare sector, with an understanding of industry-specific systems, compliance, and data sensitivity. (Desirable) Familiarity with the ITIL framework with an understanding of service management best practices and structured support processes (Desirable) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Littlefish
Skills: Awareness of vulnerabilities and security standards. Knowledge of HMG Security Standards and Processes. Ability to balance business needs with technical and security standards. Attributes: Commercial awareness. Familiarity with ITIL practices. Technologies: Microsoft Sentinel AT&T USM Qualys Office365 MS Exchange Defender Suite & ADX Platform What can we offer you? Referral Bonus Earn £1000 when you refer a friend to More ❯
with VB.NET, C#, SQL Server , and reporting tools (SSRS, Power BI). Hands-on experience with Infor SyteLine (or similar ERP systems). Background in business systems analysis and ITIL service management. PRINCE2 practitioner-level project management skills. Solid understanding of Microsoft operating systems and .NET development. What We're Looking For A collaborative team player with strong communication and More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Lorien
service adoption through documentation and guidance Collaborate with stakeholders to deliver value and improvements Essential Skills & Experience: Strong communication with senior non-technical stakeholders Hands-on experience with SDLC, ITIL, Agile or Prince2 Proven ability in service improvement and optimisation Excellent analytical, planning, and project management skills Ability to work independently and influence outcomes Desirable: Experience in asset management, performance More ❯
