601 to 625 of 1,531 Permanent ITIL Jobs

senior escalation point for major incidents and complex technical issues * Own end-to-end incident, request, problem and change management aligned to ITIL best practice * Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality * Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates … leadership experience managing and developing support teams * Excellent stakeholder engagement and customer service skills * Strong experience with ITSM tools (ServiceNow essential) * Solid understanding of ITIL practices (Incident, Problem, Change Management) * Experience with Microsoft environments (M365, Azure AD/Entra ID, Intune, Windows 10/11, Teams, SharePoint) * Knowledge ...

proactively identify and resolve release or environment‐related conflicts. The role will drive the adoption of Release, Environment, and Configuration Management practices aligned to ITIL 4 and industry best practice, promoting consistent, controlled, and safe delivery of change. This includes influencing stakeholders across the business to ensure disciplined planning, versioning … environments, escalating where necessary. Additional detailed deliverables may include: Integrate Release Management with Configuration Management. Development of Release and Configuration Management Frameworks aligning with ITIL guidelines. Comprehensive Release Plans, documenting scope, objectives, timelines and required resources. Maintain and manage the IT estate configuration and version control procedures. Underpin the test ...

degree in Information Technology, Computer Science or a related discipline.Experience with Entrata or a comparable property management platform would be beneficial, as would an ITIL qualification or equivalent service management credentials. Exposure to global IT operations and managing teams across different locations would also be advantageous.For a senior technology leader ...

Information Technology, Computer Science or a related discipline. Experience with Entrata or a comparable property management platform would be beneficial, as would an ITIL qualification or equivalent service management credentials. Exposure to global IT operations and managing teams across different locations would also be advantageous. For a senior technology leader ...

support experience Desirable Experience with PaperCut, uniFLOW, Equitrac or similar print management platforms Knowledge of Microsoft 365, Azure and cloud print technologies Understanding of ITIL service management principles ITIL Foundation Certification Microsoft certifications Vendor certifications relating to print technologies Degree, diploma or equivalent qualification in Information Technology or a related ...

service desk support role. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality ...

Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics & Digital reality on today ...

Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics & Digital reality on today ...

Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics & Digital reality on today ...

Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics & Digital reality on today ...

Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics & Digital reality on today ...

/CD pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want to join ...

/CD pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want to join ...

Shavlik or similar products. Experience supporting enterprise infrastructure services, including licensing and printing platforms. Basic network switch configuration experience. A good understanding of ITIL change management and controlled change processes. Strong troubleshooting and problem-solving skills. The ability to prioritise work across operational support and project delivery. Excellent communication skills ...

ability to provide technical guidance on complex network issues Experience managing or supporting IT Service Desk operations Experience working with ITSM disciplines and ITIL best practices Basic familiarity with cloud-based services such as AWS and Azure A strong interest in maintaining and developing your technical and security knowledge Ability ...

teams Desirable Skills & Experience Experience with public cloud platforms supporting research workloads Experience supporting national research infrastructure or external research communities Familiarity with Agile, ITIL, and structured service management practices Experience contributing to funding bids, research programmes, or technical strategy development Experience working with GPU-accelerated computing environments ...

with legal systems such as document management or practice management platforms. Experience with identity management, device management (e.g. Intune), and endpoint security. Awareness of ITIL-based service management practices. Key Responsibilities Duties include but are not limited to: Own the design, implementation, and ongoing management of the firm ...

hardening.Supporting Cyber Essentials compliance and embedding security best practice.Identifying opportunities to optimise Azure consumption and reduce cloud costs.Producing high-quality technical documentation and following ITIL-aligned processes.Supporting occasional out-of-hours releases and joining a future on-call rota.What we’re looking forWe’re looking for someone who enjoys taking ...

patch deployment and reporting • Software Packaging/Admin Studio • IPC Dealerboards and Cisco Phones • HP Hardware • Bloomberg/Reuters 3000 Xtra and Eikon • ITIL (not mandatory) You MUST be AN EU Passport holder due to restrictions. This role requires a candidate who can sort problems gently without any downtime. This ...

build, motivate and develop high-performing teams. Desirable experience Agency, digital services or consultancy experience. AWS experience. ISO 27001 experience. Agile, Scrum, SAFe or ITIL certification. Knowledge of CMS, CRM and digital experience platforms. Experience of our current core web technologies, including Payload, Drupal, WebFlow and Laravel. Experience with ...

skills.Experience in leading geographically dispersed teamsExperience with AI-enabled productivity tools and driving enterprise adoption of new technologies.Relevant certifications e.g., Microsoft 365 Certified, PMP, ITIL, Project ManagementExperience of leading technical input to significant ($15M+) technology procurementsEstablishing and cultivating matrixed working relationship with all internal colleaguesDemonstrable experience of driving unit cost ...

/NPPV3/DV) already in place Experience operating inregulated financial services Vendor accreditations acrossDell EMC, NetApp, Cisco, Brocade Experience in service-designand ITIL-aligned operations transition WHAT YOU BRING 8–10+ years across enterprisestorage architecture and infrastructure engineering, with at least one fulllarge-scale migration delivered end-to-end. ...

supporting enterprise network environments. Proven experience identifying, testing, implementing, and documenting network configuration changes within a controlled change management framework Knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Hands-on experience with incident, problem, request, and major incident management. Understanding of network infrastructure lifecycle management, patching, firmware ...

ability to engage effectively with researchers and understand evolving research requirements.Commitment to structured delivery and support practices, using established methodologies and tools (e.g. Agile, ITIL, configuration management, version control).Leadership and ResponsibilityAbility to exercise a high degree of independent professional responsibility, discretion and initiative.Ability to apply expert knowledge strategically ...

through a managed service provider model.Ensure stable, secure, and compliant laboratory technology operations across both IT and OT environments, aligned to cyber security, ITSM, ITIL, and DTE system lifecycle standards.Serve as the primary point of accountability for laboratory technology partnering with DTE Compliance, Cyber Security, Internal Audit, and Quality Assurance.Own ...