951 to 975 of 1,168 Permanent ITIL Jobs

manage and deliver multiple projects in a fast-paced environment. Technical Skills Strong knowledge of networking, server environments, cloud services (Azure/AWS), and ITIL practices. Competence in cybersecurity tools, frameworks, and standards (ISO 27001 beneficial). Familiarity with enterprise technologies such as ERP, CRM, and productivity platforms (e.g., Microsoft … . Qualifications Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). Relevant certifications such as ITIL, CISSP, CISM, Prince2, or PMP are advantageous. ...

manage and deliver multiple projects in a fast-paced environment. Technical Skills Strong knowledge of networking, server environments, cloud services (Azure/AWS), and ITIL practices. Competence in cybersecurity tools, frameworks, and standards (ISO 27001 beneficial). Familiarity with enterprise technologies such as ERP, CRM, and productivity platforms (e.g., Microsoft … . Qualifications Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). Relevant certifications such as ITIL, CISSP, CISM, Prince2, or PMP are advantageous. ...

support and mentor Service Desk team members.oPrevious experience in team leadership within an ICT support environment.oAdvanced troubleshooting skills and a solid understanding of the ITIL Incident Management framework.Additional InformationoThe role involves close collaboration with 2nd and 3rd line ICT support teams and managers. About us At Imperial College Healthcare … both overviews please view the Job Description attachment with the job advert. Person Specification Education/Qualifications Essential Degree or relevant experience Desirable ITIL Foundation Experience Essential A minimum 5 years working in a large organisation (more than 3,000 PCs) providing Service Desk services 5 Years using active directory ...

across regions. Contribute to portfolio evolution by capturing customer insights and market demands, collaborating with Product, Solution Architecture, and Operations. Promote best practices in ITIL, digital experience measurement, automation adoption, and proactive/predictive service delivery. What we expect from you: Experience in Managed IT Services, including significant time … situations, escalations, and negotiations. Demonstrated commercial awareness: understanding P&L drivers, cost-to-serve optimisation, contractual frameworks, and service pricing models. Strong knowledge of ITIL best practices (ITIL v4 preferred). Excellent communication, stakeholder management, and relationship-building skills. Experience working within large global MSPs or Managed IT Services providers. ...

across regions. Contribute to portfolio evolution by capturing customer insights and market demands, collaborating with Product, Solution Architecture, and Operations. Promote best practices in ITIL, digital experience measurement, automation adoption, and proactive/predictive service delivery. What we expect from you: Experience in Managed IT Services, including significant time … situations, escalations, and negotiations. Demonstrated commercial awareness: understanding P&L drivers, cost-to-serve optimisation, contractual frameworks, and service pricing models. Strong knowledge of ITIL best practices (ITIL v4 preferred). Excellent communication, stakeholder management, and relationship-building skills. Experience working within large global MSPs or Managed IT Services providers. ...

level qualification in computer science or relevant discipline; or equivalent experience Microsoft certified to MCITP level or equivalent certification in a non- Microsoft platform ITIL Foundation or good understanding of ITIL Experience Essential Minimum 3 years detailed practical experience of IT in a large complex organisation Demonstrable success ...

wider team. Proven knowledge of Managing and maintaining cybersecurity products. Strong knowledge of security best practices and industry standard such as CIS and ISO27001. ITIL foundation certification or knowledge of ITIL processes. Meticulous attention to detail. Several years' experience in a similar role. Desirable experience: Knowledge of Azure Tools including ...

time management Proven knowledge of Managing and maintaining cybersecurity products. Strong knowledge of security best practices and industry standard such as CIS and ISO27001. ITIL foundation certification or knowledge of ITIL processes. Must be willing to work weekends as required. Meticulous attention to detail. Must be willing to travel ...

technical coordination, crisis management skills, and the ability to work under pressure in a fast-paced environment. The position requires hands-on experience in ITIL-based incident processes, Telco application support, and exposure to infrastructure and cloud technologies. 1. Incident Handling & Coordination Lead and manage P1/P2 incidents across … monitoring platforms to enhance proactive incident management. Skills & Requirements: 8+ years of experience in Incident Management within Telco IT domain. Strong knowledge of ITIL practices and ITSM tools (Helix, Remedy) and monitoring platforms. Excellent communication and crisis management skills. Ability to manage multiple stakeholders under pressure and maintain structured updates. ...

technical coordination, crisis management skills, and the ability to work under pressure in a fast-paced environment. The position requires hands-on experience in ITIL-based incident processes, Telco application support, and exposure to infrastructure and cloud technologies. Key Responsibilities 1. Incident Handling & Coordination Lead and manage P1/… platforms to enhance proactive incident management. Skills & Experience Requirements 8+ years of experience in Incident Management within the Telco IT domain. Strong knowledge of ITIL practices and ITSM tools (Helix, Remedy) and monitoring platforms. Excellent communication and crisis management skills. Ability to manage multiple stakeholders under pressure and maintain structured ...

operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines. Deliverables: Support and deliver technical solutions throughout all stages of the ITIL service lifecycle Exceed customer expectations whilst offering additional SME level support and guidance to fellow Infrastructure team members & management Ensure that all tasks adhere … minimum of 2 years Operational support at a senior technical level, within a medium size enterprise Working to recognised methodologies such as ITIL, AgilePM, Prince 2. Planning organizing, leading, and delivering complex, fast-moving workloads with both internal and external 3rd parties. Supporting junior colleagues via mentoring, training, and documentation. ...

will ensure that the computer systems and networks of the Airbox organisation are running smoothly and securely, aligning with industry best practices such as ITIL What you’ll do: Analysing system logs and identifying potential issues with computer systems Applying operating system updates, patches, and configuration changes Adhering to ITIL … System Administrator, Network Administrator, or similar role In-depth knowledge of operating systems, such as Windows, Linux, or Mac Solid understanding of ITIL framework and service management principles Strong experience with Active Directory, Microsoft Intune, and Microsoft Defender Proven capability in Jira administration and configuration Familiarity with hardware, such ...

exceptional service and superior value. Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer’s Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes an advantage. ...

etc. Support of mobile devices including tablets, phones, scanners etc. Service Delivery – ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal Candidate We’re looking for the following in the successful candidate: Solid, progressive experience in IT operations … experience with Microsoft 365 and other Microsoft packages used in IT Understanding of networking fundamentals, patch management and system monitoring Practical knowledge of ITIL principles Able to work in a friendly, non competitive, collaborative environment In terms of personal attributes, it’s important you are methodical, calm and able ...

Experience migrating complex email solutions to Exchange Online Adept in Agile ways of working with delivery of tasks in a sprint methodology Knowledge of ITIL framework (understanding of Incident, Problem, Change) Don't hesitate to apply if you don't meet all the essential criteria. We value diverse perspectives … believe that different backgrounds can contribute to our team's success. It is important to note that the Bank has a robust ITIL Change Management process, has business-critical processes that depend on our Messaging tools, and requires incidents on these technologies to be resolved quickly. Because of this ...

Experience migrating complex email solutions to Exchange Online Adept in Agile ways of working with delivery of tasks in a sprint methodology Knowledge of ITIL framework (understanding of Incident, Problem, Change) Don't hesitate to apply if you don't meet all the essential criteria. We value diverse perspectives … believe that different backgrounds can contribute to our team's success. It is important to note that the Bank has a robust ITIL Change Management process, has business-critical processes that depend on our Messaging tools, and requires incidents on these technologies to be resolved quickly. Because of this ...

Project Engineers with infrastructure upgrades, maintenance and renewals. Undertake equipment builds and installations as and when required. Ensure all activities are aligned with ITIL procedures. Any other ad hoc duties as and when required. Your previous experience: Experience with a service desk ticketing system If you have experience … Office 365 support experience Microsoft Exchange configuration and support experience Active Directory configuration and administration VMware support experience Citrix support experience Strong networking skills ITIL knowledge Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving Team player Self-motivated and proactive Ability ...

large enterprise environment. Strong knowledge of Entra ID, Azure, Teams, and Intune. Experience with PowerShell scripting and M365 security/compliance tools. Familiarity with ITIL practices and service management tools (e.g., ServiceNow). Broad expertise in on-premise and cloud-based infrastructure and security technologies. Understanding of cloud governance frameworks … mobility. Strong stakeholder engagement and customer-focused management skills. Experience managing supplier relationships. Knowledge of working in multi-site environments. Experience working in ITIL environments, particularly Change, Incident, and Problem Management. ...

with DNS, DHCP, NAT, and network address planning Ability to produce and maintain detailed network documentation, diagrams, and change records Comfortable working in an ITIL-based service management environment, including incident, problem, and change management processes Desirable: Experience with SD-WAN technologies and deployment Knowledge of VoIP systems and network … Cisco CCNA/CCNP or equivalent certification CompTIA Network+ Microsoft Certified: Azure Administrator Associate AWS Certified Solutions Architect – Associate ITIL Foundation If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information ...

with DNS, DHCP, NAT, and network address planning Ability to produce and maintain detailed network documentation, diagrams, and change records Comfortable working in an ITIL-based service management environment, including incident, problem, and change management processes Desirable: Experience with SD-WAN technologies and deployment Knowledge of VoIP systems and network … Cisco CCNA/CCNP or equivalent certification CompTIA Network+ Microsoft Certified: Azure Administrator Associate AWS Certified Solutions Architect – Associate ITIL Foundation If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information ...

with DNS, DHCP, NAT, and network address planning Ability to produce and maintain detailed network documentation, diagrams, and change records Comfortable working in an ITIL-based service management environment, including incident, problem, and change management processes Desirable: Experience with SD-WAN technologies and deployment Knowledge of VoIP systems and network … Cisco CCNA/CCNP or equivalent certification CompTIA Network+ Microsoft Certified: Azure Administrator Associate AWS Certified Solutions Architect – Associate ITIL Foundation If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information ...

reviews, and root cause analysis. Liaise with internal service leads and operational teams to ensure optimal service performance and customer satisfaction. Drive adherence to ITIL processes across incident, change, and problem management. Customer Success Management Develop deep understanding of each customer's business drivers and goals. Collaborate with Account Managers … KNOWLEDGE, SKILLS & EXPERIENCE Experience in a customer-facing service delivery or customer success role within a Managed Service Provider (MSP) environment. Strong knowledge of ITIL processes and service management frameworks. Excellent relationship-building and stakeholder management skills. Confident managing service reviews, escalations, and performance reporting. Strong understanding of technical service ...

reviews, and root cause analysis. Liaise with internal service leads and operational teams to ensure optimal service performance and customer satisfaction. Drive adherence to ITIL processes across incident, change, and problem management. Customer Success Management Develop deep understanding of each customer’s business drivers and goals. Collaborate with Account Managers … KNOWLEDGE, SKILLS & EXPERIENCE Experience in a customer-facing service delivery or customer success role within a Managed Service Provider (MSP) environment. Strong knowledge of ITIL processes and service management frameworks. Excellent relationship-building and stakeholder management skills. Confident managing service reviews, escalations, and performance reporting. Strong understanding of technical service ...

deliver end-to-end service performance and SLA compliance. The position demands strategic leadership, strong supplier coordination, and deep expertise in SIAM and ITIL frameworks, while managing a team of 50+ professionals. Key Responsibilities 1. SIAM Strategy & Governance Define and implement the SIAM operating model for a multi-supplier environment …/KPI management across complex vendor ecosystems. Demonstrated ability to lead large teams (50+ FTEs) and manage supplier relationships. Deep knowledge of ITIL and SIAM practices, OSS/BSS systems, and ITSM tools (e.g., Helix & Remedy). Excellent stakeholder management and executive communication skills. Education & Experience Requirements Required Qualifications Bachelor ...

continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer … customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working ...