1 to 25 of 117 Permanent ITIL Certification Jobs

We're excited to share a new opportunity within Service Express Europe! We're looking for a ITIL Change Manager to join our MIS Service Operations team and play a key role in the governance and delivery of IT services across our international customer base. This highly collaborative role will see you working closely with our Service Delivery teams … change lifecycle, including impact and risk assessment, scheduling, stakeholder engagement, and communication. Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework. Maintain and enhance the Change Calendar, ensuring all approved changes are communicated and executed with minimal disruption. Evaluate change requests and ensure compliance with internal standards, regulatory requirements … insights. What You'll Bring: 5+ years' experience in a similar IT Change Management or Service Operations role. Bachelor's degree in Computer Science, Information Technology, or related field. ITIL Certification (Intermediate or higher preferred). Strong understanding of both Change and Problem Management processes in enterprise IT environments. Excellent stakeholder engagement, communication, and organisational skills. Experience coordinating More ❯

data center architecture. • Certifications (Highly Preferred - At least one): • AWS Certified Solutions Architect - Professional • Microsoft Certified: Azure Solutions Architect Expert • Google Cloud Certified - Professional Cloud Architect • Certifications (Preferred): • TOGAF Certification • ITIL Certification • Strong understanding of UI/UX principles, responsive design, accessibility (WCAG), and usability testing. • Experience with data visualization libraries (e.g., D3.js, Chart.js) and tools (e.g. More ❯

Bachelor's degree with 3 years of experience in IT Project Management environment or Associate's degree with 5 years of experience, in a large scale Enterprise IT environment • ITIL v4 certification (or prior ITIL certification with the ability to get v4 within six months) • PMP Certified • Exposure to Enterprise tools e.g., ServiceNow • Exposure to Software More ❯

to lead the operational stability of our IT services. This pivotal role ensures that our IT operations are resilient, cost-effective, and aligned with business needs - all underpinned by ITIL best practices. As the Head of Service Delivery, you will oversee key functions including Service Level Management, Availability, and Capacity Management. You'll work closely with, Technical Operations, Change … integrity. You will have 7 plus years of proven experience in IT service delivery leadership. Education : Bachelor's degree in Information Technology, Computer Science, or a related field Certifications : ITIL Foundation Certification is required (minimum requirement); additional ITIL Intermediate or Expert-level certifications are preferred. Experience managing teams and third-party suppliers. Deep understanding of SLA, availability … and capacity principles Strong analytical and decision-making skills Familiarity with monitoring and reporting tools Advantageous but not essential Experience in health tech or critical service delivery Additional ITIL certification in Monitoring, Capacity Planning or Service Management Tools Knowledge of high-availability and disaster recovery design Working knowledge of cloud performance and scaling principles READY TO APPLY If More ❯

in cloud-based technology e.g Azure, AWS Experience in cost optimisation including financial analysis, technology vendor management, strategic planning and process improvement ToGAF or any EA architecture domain related certification, Scrum, ITIL certification or any technology vendor certification (Microsoft, AWS, Oracle etc). Proficient in using office connectivity and productivity tools including Microsoft Word, PowerPoint and More ❯

to questions • Aptitude to address negative situations and resolve them in a positive manner • Approach work tasks as diplomatic, adaptive to a dynamic environment, dependable and reliable Education/Certification(s): • Technical degree, Associates or, Bachelor's degree in Computer Science/Information Systems, Science/Engineering/Math or 2-4 years' relevant experience in Information Technology preferably … within system or application administration is acceptable • Requires a DoD 8570.01-M Information Assurance Technical (IAT) Level II certification: CompTIA Security+ CE (Continuing Education) CompTIA Cybersecurity Analyst (CySA+) CE (Continuing Education) (ISC) Systems Security Certified Practitioner (SSCP) GIAC Global Industrial Cyber Security Professional (GICSP) GIAC Security Essentials Certification (GSEC) (ISC) Systems Security Certified Practitioner (SSCP) • Requires at least … one or more DoDM 8140.03 Computing Environment/Operating System (CE/OS) Defense Cyberspace Workforce Certification (DCWF) requirement(s) (or acquire within 120 days): DISA ACAS Operator and Supervisor Course (current; expires every 3 years) Preferred: Tenable.sc Specialist Certification; Tenable.sc Expert Certification Recommended: Tenable.sc Introduction and/or Tenable Nessus Fundamentals • Prefer one or more of More ❯

compliance status and technical issues - Work independently and collaboratively in a team environment - Demonstrate initiative and adaptability in a dynamic setting Required Qualifications: - Active Secret clearance - DoD-issued ESS Certification - Bachelor's degree or equivalent experience - 5-7 years of related network/system administration experience Experience with: - VMWare - Windows Server 2016 or higher - Microsoft SQL Server - Linux systems … Applying DISA STIGs and security patches - SOP and policy development for ESS - IAT Level II certification (one of the following): - CCNA Security - CySA+ - GICSP - GSEC - Security+ CE - CND - SSCP - Computing environment certification (e.g., CCNA) within 6 months of hire Preferred Qualifications: - Knowledge of ITIL processes and ITIL certification - Experience with the IAVM process Compensation: - Salary More ❯

in the implementation and observance of ITSM practices, including Incident, Service, Problem, and Change Management. Assists with aligning local IT operations to relevant standards such as ISO 27001 and ITIL v4. Coordinates with the broader IT team to ensure timely execution and proper documentation of operational tasks. Monitors local system alerts, resolving issues when possible and escalating appropriately to … Requirement: At least three years of experience in a service desk role Strong and professional telephone communication skills Proven ability to manage multiple tasks simultaneously Solid technical troubleshooting capabilities ITIL certification or a good understanding of ITIL processes is an advantage More ❯

stakeholders • Provide incremental updates and After-Action Reports (AAR) for incidents. Required Qualifications: • Bachelor's degree in Information Technology, Cybersecurity, or a related field (Master's preferred). • PMP Certification is required. • ITIL Certification is required. • Proven experience in program and project management within cybersecurity or IT operations within the government environment. • Strong knowledge of SOC operations More ❯

technology, and consulting to cater to the unique needs of small, medium, and large pharmaceutical companies. Location: United Kingdom - Preferred Job Type: Contract (6 Months) Job Title: Service Manager, ITIL Services Job Summary The Service Manager will lead and optimize the end-to-end delivery of IT services in alignment with ITIL best practices. You’ll own the … improvement of core ITSM processes—ensuring high availability, reliability, and customer satisfaction. This role involves hands-on coordination of incident, problem, change, and request management activities. Key Responsibilities Maintain ITIL-based service management processes including Incident, Problem, Change, Service Request, Release, and Configuration Management Ensure SLAs, OLAs, and KPIs are monitored, and met, with regular performance reporting to stakeholders … support internal/external IT audits and compliance assessments Qualifications Bachelor's degree in computer science, IT Management, or related field 5+ years of service management experience in an ITIL environment ITIL Foundation v4 (minimum); ITIL Practitioner/Intermediate or Expert certification preferred Proven leadership of multi-disciplinary IT support teams Hands-on experience with at More ❯

technical aptitude. Results-driven and action-oriented, consistently maintaining a positive work attitude. Proficient in supporting Apple macOS and iOS devices within enterprise environments. Jamf Pro Familiar with the ITIL framework and incident/problem management processes. Experienced in supporting hybrid work environments, including remote troubleshooting via tools like Microsoft Endpoint Manager or TeamViewer. Knowledgeable about device lifecycle management … including imaging, deployment, and asset tracking. Exposure to mobile device management (MDM) and BYOD policy implementation. ITIL certification or working knowledge of ITIL best practices. Certifications: MS-101 - Microsoft 365 Mobility and Security; AZ-900 Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review. Not interested?! Do you know anyone that More ❯

closely with enterprise architecture team and assisting in migrating configuration across instances. What we're looking for: Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points System … Architecture and Design: Proficiency in designing and deploying scalable and robust architectures Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT ITIL Certification Proven track record of designing and delivering complex IT solutions that meet business needs. Excellent communication, presentation, and interpersonal skills. Ability to work collaboratively with stakeholders at all More ❯

trends, and provide data-driven recommendations for improving system reliability and user satisfaction. Qualifications & Requirements: 5+ years of experience in IT service management, IT operations, or technology leadership roles ITIL Certification required (experience implementing ITIL best practices preferred) Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences Proven experience More ❯

Cloud Service Providers Aws, Azure or GCP • Awareness of critical concepts in DevSecOps and Agile principles Preferred Qualifications: CompTIA Security + • AWS Certified Developer Associate or Solution Architect, Similar certification in Azure or GCP preferred • Certification in one of the Ci/CD tools preferrable Gitlab or Jenkins or attended courses in those • ITIL Certification a More ❯

solutions-led approach Ability to mentor, train, and approve technical and service documentation and processes Experience working cross-functionally with other senior leaders and departments Bonus (Preferred, Not Essential): ITIL® certification or experience in ITIL-aligned environments Background working in critical environments (e.g. data centres, financial services, large-scale enterprise More ❯

solutions-led approach Ability to mentor, train, and approve technical and service documentation and processes Experience working cross-functionally with other senior leaders and departments Bonus (Preferred, Not Essential): ITIL® certification or experience in ITIL-aligned environments Background working in critical environments (e.g. data centres, financial services, large-scale enterprise More ❯

container technologies (Docker, Kubernetes) Experience with infrastructure automation tools Understanding of scientific computing software and frameworks Previous experience in biotech or pharmaceutical industries Experience with cloud platforms (AWS, Azure) ITIL certification Security certifications (CISSP, CISM, or similar) Experience with GxP compliance Experience with pharmaceutical industry regulations Previous experience managing technical debt in regulated environments AskBio Inc . click More ❯

A keen eye with attention to detail. o Self-motivation essential as will involve hybrid working. Desirable • Knowledge of Mac OSX desktop would be beneficial. • AV solutions, including Crestron. • ITIL Certification (Foundation or Higher). • Cisco switches. • BigHand Digital Dictation. • Relevant experience in the legal sector/professional services is preferred but not essential. • Previous experience of Document More ❯

Intune, Active Directory and basic networking. Experience working with 3rd party vendors and managing outsourced IT services. Confident in a stakeholder-facing role - strong communication and coordination skills. Ideally ITIL certified (or equivalent experience), with a hands-on approach to process improvement. Comfortable resolving first-line issues when necessary This is a great opportunity for someone looking to step More ❯

Intune, Active Directory and basic networking. Experience working with 3rd party vendors and managing outsourced IT services. Confident in a stakeholder-facing role - strong communication and coordination skills. Ideally ITIL certified (or equivalent experience), with a hands-on approach to process improvement. Comfortable resolving first-line issues when necessary This is a great opportunity for someone looking to step More ❯

with cybersecurity requirements - Collaborate with team members and work independently as needed Required Qualifications: - Active Secret clearance - Minimum 3+ years of experience with Windows systems administration - IAT Level II certification (one of the following): - Security+ CE - GSEC - SCNP - SSCP Experience with: - Linux system administration - VMware environments - Applying DISA STIGs and security patches - Writing SOPs and security policies relevant to … ESS/HBSS Preferred Qualifications: - Knowledge of ITIL processes and ITIL certification - Experience with the IAVM process - Familiarity with HBSS configuration and management Compensation: - Salary: $100,000 - $115,000 (based on experience and education) - Benefits: Comprehensive package including medical, dental, vision, 401(k), 20 days paid time off, 11 federal holidays, and sick leave More ❯

Management tool, ensuring they are up to date, secure, and tailored to meet the organisations ever-evolving needs. • Service Design - Scope requirements, implement and enforce best practices aligned with ITIL framework to create new service areas, and configure workflows and automation rules for process efficiencies. • Incident and Problem Management - Implement and monitor robust incident and problem management practices, ensuring … to manage risks associated with updates and modifications, enhancing the security posture and compliance. • Process Improvement - Identify opportunities for process enhancement within the ITSM tool in adherence to the ITIL framework, applying best practices to boost operational efficiency, service quality, and end-user satisfaction and also conduct regular assessments for optimisation. • Service Catalogue & Asset Management - Maintain and update the … of self-service and knowledge-sharing. Essential skills required: • Technical Expertise: o Prior experience of configuring, developing and supporting ITSM tools such as ServiceNow, Halo (desirable) o Understanding of ITIL/ITSM best practice and experience with implementing ITSM processes o Proficient knowledge of SQL and HTML • Problem Solving - Analytical skills to troubleshoot and resolve complex system issue, ability More ❯

required to deliver the Services; Ensuring spares management and asset management (for managing spares, repairing spares, levels of support provided); maintenance of components (remote and on location); Management of certification and compliance Management of sub-contractors and supply-chain management; Identify and where appropriate implement process improvements or other changes to enhance the Customer Service organisation Act as the … volumes of complex data Desirable: Experience working in a matrix organisation Understanding of ISO9001 Education and qualifications Essential: Degree in a relevant discipline or equivalent education/experience Desirable: ITIL certification Project Management qualification/certification or equivalent knowledge Personal Qualities Self-motivated and able to motivate others Able to demonstrate accountability Proven target achiever Effective influencer More ❯

duties and occasional night and weekend patching or implementation requirements. Qualifications Basic Qualifications: • Bachelors degree 10-12, Masters degree 8-10, Phd 5-7, High school years • IAT II Certification required • Cohesity hybrid-cloud backup solution experience required • Senior-level experience with the following technologies supported in the hybrid-cloud datacenter: o Cohesity hybrid-cloud backup solutions o QStar … teams including virtual teams at other locations to provide optimal backup and storage solutions for infrastructure and hosted applications (Oracle and SQL requirement required) • Firm understanding of ITSM/ITIL processes and change management protocols • Experience working within Agile and traditional project management teams • Strong technical leadership and collaboration skills to work within a diverse team of operational and … Top Secret, or Top Secret/SCI). • Because an active or interim DoD clearance is required, U.S. Citizenship is required. Preferred Qualifications: • Cloud Storage/Backup experience desired • ITIL certification or ITSM Experience desired Benefits: • Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change More ❯

Intune, SCCM, JAMF). Familiarity with Azure and cloud environments. A good understanding of identity and access management (Azure AD, MFA, SSO). Excellent problem-solving and communication skills. ITIL certification or knowledge of IT service management is a plus. Whats In It for You: Competitive salary: £32,000 £35,000 (depending on experience) Car allowance Incentive and More ❯