London, South East, England, United Kingdom Hybrid / WFH Options
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experience of working in a global law firm or similar professional services Experienced background developing and implementing strategies for 24/7 service delivery required You will have an ITILcertification and good knowledge of ITIL processes You will have exceptional communication skills. ServiceNow experience is highly desirable Location – central London/hybrid working Does this role More ❯
and enables diversity of thought. Communication: Strong written and verbal skills, with confidence in presenting to senior stakeholders. Qualifications Degree-level education or equivalent experience. Azure Solution Architect Expert certification (desirable). Cisco certifications (desirable). ITILcertification (desirable). Why Join Us? This is an exciting opportunity to play a pivotal role in shaping cutting-edge More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Randstad Digital
and enables diversity of thought. Communication: Strong written and verbal skills, with confidence in presenting to senior stakeholders. Qualifications Degree-level education or equivalent experience. Azure Solution Architect Expert certification (desirable). Cisco certifications (desirable). ITILcertification (desirable). Why Join Us? This is an exciting opportunity to play a pivotal role in shaping cutting-edge More ❯
london, south east england, united kingdom Hybrid / WFH Options
Randstad Digital
and enables diversity of thought. Communication: Strong written and verbal skills, with confidence in presenting to senior stakeholders. Qualifications Degree-level education or equivalent experience. Azure Solution Architect Expert certification (desirable). Cisco certifications (desirable). ITILcertification (desirable). Why Join Us? This is an exciting opportunity to play a pivotal role in shaping cutting-edge More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Randstad Digital
and enables diversity of thought. Communication: Strong written and verbal skills, with confidence in presenting to senior stakeholders. Qualifications Degree-level education or equivalent experience. Azure Solution Architect Expert certification (desirable). Cisco certifications (desirable). ITILcertification (desirable). Why Join Us? This is an exciting opportunity to play a pivotal role in shaping cutting-edge More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Randstad Digital
and enables diversity of thought. Communication: Strong written and verbal skills, with confidence in presenting to senior stakeholders. Qualifications Degree-level education or equivalent experience. Azure Solution Architect Expert certification (desirable). Cisco certifications (desirable). ITILcertification (desirable). Why Join Us? This is an exciting opportunity to play a pivotal role in shaping cutting-edge More ❯
client stakeholders. Your focus will be ensuring the stability and performance of live services through effective management of incidents, problems, and service improvements. Alongside day-to-day support and ITIL-aligned processes, you will also play a central role in managing ongoing Agile enhancement workstreams, overseeing the prioritisation, planning, and delivery of feature developments, changes, and releases. You will … meet the following essential qualifications: Proven experience as a Service Delivery Manager, with responsibility for managing incidents, problems, changes, and releases in live digital service environments. Strong knowledge of ITIL service management practices, with practical application across Incident, Problem, Change, and Release Management. Demonstrated ability to handle escalations and drive timely resolution of complex service issues. Experience in line … and internal stakeholders. Strong business acumen with proven relationship management skills. Nice to have experience Exposure to Agile delivery environments, with experience collaborating closely with development and project teams. ITILcertification (Foundation or higher). Hands-on experience with Jira (Software and Service Management) and Confluence. Previous experience working in a digital agency, technology consultancy or similar environment More ❯
Chatham, Kent, England, United Kingdom Hybrid / WFH Options
INTEC SELECT LIMITED
Exchange Online, Office 365, Citrix and Azure is a must have. Strong experience designing (HLD/LLD) whilst implementing new technology solutions for Workplace Services is a must have. ITILcertification, Foundation or above, is a must-have. Please send across an up to date version of your CV and the leading consultant will be in touch. Call More ❯
for adoption, maternity and paternity Flexible working conditions and hybrid work model What we're looking for 5 years of experience in a similar role or project management capacity ITIL qualification (at least v3 Foundation). Proven ability to perform under pressure and manage multiple clients. Strong critical thinking and continual service improvement mindset. Excellent communication, negotiation, and presentation More ❯
Huntsville, Alabama, United States Hybrid / WFH Options
All Points Logistics LLC
CompSci or related discipline US CITIZENSHIP REQUIRED YEARS OF EXPERIENCE: 5 - 10 Years US CITIZENSHIP REQUIRED SKILLS/CERTIFICATIONS: US CITIZENSHIP REQUIRED 5-years Linux and Windows administrator experience ITILcertification JIRA/Atlassian environment experience required Ability to facilitate weekly meetings with Data Center service managers, leads, and the NASA customer across the Agency. SECURITY CLEARANCE: FULL More ❯
Responsibilities: Service Delivery Excellence Own operational targets and ensure services are running smoothly, securely, and efficiently. Use ITSM tools to log, track, and resolve issues with precision. Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your bread and butter. Work across infrastructure and cloud (Azure, AWS) to provide hands on technical guidance when needed. Champion service … WAN, Wi-Fi), infrastructure, and cloud (Azure, AWS). Outstanding communication, problem-solving, and stakeholder management skills. Passion for service excellence and a proactive approach to continuous improvement. Advantageous: ITIL qualification (intermediate or higher preferred). Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You More ❯
Laurel, Maryland, United States Hybrid / WFH Options
TEKsystems c/o Allegis Group
monitoring, service design, and other IA program support functions. • Employing SE approach for systems planning design, execution, and sustainment. Basic Qualifications: • Requires a US Citizenship. • Hold and active security certification that meets DOD 8570 IAT level II or higher, such as Security+ upon start. • Bachelor's Degree with 4-8 years of relevant experience or master's with … enterprise implementations. • Experience with DevOps/DevSecOps, Configuration as Code, Infrastructure as Code, and CI/CD implementation. • Understanding of network routing devices and network device configurations • Understanding of ITIL foundation or ITIL certified • AWS cloud certifications Additional Skills & Qualifications Must hold an active Secret clearance and Sec+ certification. A plus is for any candidates that have a More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Alexander Edward James Consulting Limited
of existing architecture and manage configuration migrations. Participate in workshops to refine processes and workflows. Essential Skills & Experience In-depth knowledge of ServiceNow modules and functionality. Strong understanding of ITIL processes and best practices. Experience in large, complex enterprise environments with multiple integration points. Skilled in designing and implementing scalable, robust architectures. Knowledge of cloud services, enterprise software, cybersecurity … and emerging tech such as AI and IoT. ITIL certification. Proven track record delivering complex IT solutions that meet business needs. Strong leadership, mentoring, and stakeholder engagement skills. Excellent communication and presentation abilities. Ability to manage multiple priorities and meet deadlines. Current awareness of technology market trends. Eligibility for SC clearance. Desirable ServiceNow Certified Master Architect (CMA) or Certified More ❯
looking forward to hearing from you! Person Specification Qualifications Essential Education to a minimum of Masters Degree level or equivalent post graduate qualification or equivalent senior level experience Formal certification (CISSP, CISM or CRISC) and/or formal training in information security standards and best practice (e.g.: ISO 27001/2, COBIT, Cyber Essentials) Advanced level of IT literacy … with experience of using a range of IT applications Significant evidence of continued professional development Desirable ITIL Qualification COBIT Knowledge and Experience Essential Proven and significant leadership experience and/or formal management qualification Demonstrated expertise in an IT Security environment Direct experience of strategic and budgetary planning and financial management and controls Previously worked within the NHS A More ❯
Sector & Not-for-Profit team are working closely with a really interesting Civil Service organisation that works to support everyone with managing their money. They are looking for an ITIL qualified Lead Change & Release Managers who has managed business change and IT releases for a complex organization and who can effectively communicate with stakeholders at all levels. What the … are understood, communicated and service outages are minimised Co-ordinating with stakeholders across the supplier ecosystem, both internal and external Ensure new releases and processes are in line with ITIL standards Taking ownership of the Emergency Change Processes - working effectively with the incident management team to mitigate any issues What the successful Lead Change & Release Manager will bring to … You will have strong experience of delivering change withing a multi-supplier outsourced model, creating associated change management documentation. Experience working in enterprise scale transition teams all working to ITIL standards Understanding of the Business Drivers of change and the business impact of change in a multi-supplier IT estate Experience establishing change processes following ITIL frameworks A More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Yolk Recruitment Ltd
Sector & Not-for-Profit team are working closely with a really interesting Civil Service organisation that works to support everyone with managing their money. They are looking for an ITIL qualified Lead Change & Release Managers who has managed business change and IT releases for a complex organization and who can effectively communicate with stakeholders at all levels. What the … are understood, communicated and service outages are minimised Co-ordinating with stakeholders across the supplier ecosystem, both internal and external Ensure new releases and processes are in line with ITIL standards Taking ownership of the Emergency Change Processes - working effectively with the incident management team to mitigate any issues What the successful Lead Change & Release Manager will bring to … You will have strong experience of delivering change withing a multi-supplier outsourced model, creating associated change management documentation. Experience working in enterprise scale transition teams all working to ITIL standards Understanding of the Business Drivers of change and the business impact of change in a multi-supplier IT estate Experience establishing change processes following ITIL frameworks A More ❯