experience; or 2-6 years of professional experience with a related Master's degree. Additional experience may be excepted in lieu of degree. Active DoD Secret Security Clearance Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date Understanding of ITIL foundation or ITIL certified Experience in architecture, design, development, and More ❯
Rate: £550-£600 per day (Inside IR35) Clearance Required: Active SC Clearance must be in place prior to starting Overview: We are seeking an experienced Project Manager with strong ITIL knowledge to support a large-scale Defence programme. The successful candidate will oversee the transition of services into the live environment, ensuring alignment with ITIL Service Management principles … coordinate with key stakeholders, including Service Architects, PMs, suppliers, the Service Centre, and the Service Transition Board (STB). Ensure adherence to the Service Management Framework (SMF) and relevant ITIL processes (Change, Release, Incident, Problem, Configuration, etc). Identify, manage and mitigate project risks and issues, maintaining control over scope, quality, and resources. Prepare and deliver regular progress reports … and governance artefacts. Essential Skills and Experience: Proven experience managing complex IT or software projects within a Defence or highly regulated environment. Strong understanding and hands-on application of ITIL (preferably v4) within live service or service transition projects. Experience working with MOD stakeholders or similar government organisations. Excellent communication and stakeholder engagement skills. Comfortable operating in a hybrid More ❯
working experience in a Sales Engineering/Solution Architect, Technical Consulting, Technical Services delivery role with hands on experience in technologies outlined in the Skill set section (Optional) Industry certification in data center infrastructure (ITIL), Certified Kubernetes Administrator (CKA), Docker or RedHat certifications related to Containers Desired Qualities - Active Listener with the ability to translate complex/ambiguous More ❯
Preferred Qualifications: Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc. Experience with JIRA, Git and Confluence. Understanding of ITIL foundation or ITIL certified. AWS cloud and ServiceNow certifications. Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management More ❯
team, and fostering an environment of continuous improvement. You will have end-to-end responsibility for PHSO's ICT services, providing expertise in the development, management, and performance of ITIL-aligned processes across the service lifecycle, including the transition of new services. You will be responsible for managing major incidents and must be confident in dealing with senior stakeholders … also be responsible for the ongoing development of the IT service management tool and exploring opportunities to implement this for other internal service functions. To succeed, you should be ITIL qualified at a Manager or Managing Across the Lifecycle level, or have equivalent experience. How to apply Please submit your CV and supporting statement via our recruitment portal by More ❯
and progression of further Managed Services business. Highlight inefficiencies in internal communication and interaction between operating groups for more timely and effective service operations. ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE Minimum ITIL CSI certification. Minimum 4 years’ experience in an externally facing SDM role. Experience in delivering fully outsourced Service Desk and Infrastructure Management services. Extensive experience in delivering successful CSI … time management, multitasking and prioritisations skills and be experienced in working in a fast-paced environment. Excellent communication, customer presentation and customer relationship building skills. DESIRED KNOWLEDGE, SKILLS & EXPERIENCE ITIL certification. Technical experience with supporting corporate IT environments specially Microsoft and Citrix estates will be an added bonus. Prior experience in Incident or Problem Management. KEY COMPETENCIES REQUIRE FOR More ❯
Stockport, Greater Manchester, North West, United Kingdom
Nexperia
connectivity. Managing and monitoring hybrid cloud integrations and troubleshooting related incidents. Responding to and resolving incidents in a 24/7 wafer fabrication environment, adhering to strict SLAs and ITIL-based procedures. Contributing to continuous improvement initiatives by identifying automation or optimisation opportunities within the data centre. Collaborating with global teams across multiple time zones to ensure seamless handovers … . Ability to manage and coordinate with third-party vendors for the resolution of Severity-1 incidents. Experience liaising with IT security teams for vulnerability mitigation. Strong knowledge of ITIL processes; ideally ITIL-certified. Excellent communication, collaboration, and prioritisation skills. Eligibility to work in the United Kingdom without the need for visa sponsorship. Desirable skills: Familiarity with hybrid More ❯
connectivity. Managing and monitoring hybrid cloud integrations and troubleshooting related incidents. Responding to and resolving incidents in a 24/7 wafer fabrication environment, adhering to strict SLAs and ITIL-based procedures. Contributing to continuous improvement initiatives by identifying automation or optimisation opportunities within the data centre. Collaborating with global teams across multiple time zones to ensure seamless handovers … . Ability to manage and coordinate with third-party vendors for the resolution of Severity-1 incidents. Experience liaising with IT security teams for vulnerability mitigation. Strong knowledge of ITIL processes; ideally ITIL-certified. Excellent communication, collaboration, and prioritisation skills. Eligibility to work in the United Kingdom without the need for visa sponsorship. Desirable skills: Familiarity with hybrid More ❯
Newcastle upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
oHMG Information standards and best practice oWorking in a number of complimentary security roles oSystem and security architecture design oManagement of a significant ICT implementation Desirable 1.TOGAF/SABSA Certification or equivalent, or willing to work towards this certification 2.CESG Certified Professional (CCP) Senior IA Architect Experience of working in an agile environment and experience with agile methodologies … such as Scrum, Kanban I 3.ITIL Certification 4.SO27001 Implementer/Auditor Employer details Employer name NHS Business Services Authority Address Stella House Goldcrest Way Newcastle upon Tyne NE15 8NY Employer's website https://careers.nhsbsa.nhs.uk/ More ❯
Laurel, Maryland, United States Hybrid / WFH Options
TEKsystems c/o Allegis Group
monitoring, service design, and other IA program support functions. • Employing SE approach for systems planning design, execution, and sustainment. Basic Qualifications: • Requires a US Citizenship. • Hold and active security certification that meets DOD 8570 IAT level II or higher, such as Security+ upon start. • Bachelor's Degree with 4-8 years of relevant experience or master's with … enterprise implementations. • Experience with DevOps/DevSecOps, Configuration as Code, Infrastructure as Code, and CI/CD implementation. • Understanding of network routing devices and network device configurations • Understanding of ITIL foundation or ITIL certified • AWS cloud certifications Additional Skills & Qualifications Must hold an active Secret clearance and Sec+ certification. A plus is for any candidates that have a More ❯
Northampton, West Northamptonshire, Northamptonshire, United Kingdom
Howdens Joinery
introduction and ideally some Service Design. - Process design, management, and documentation/authoring skills; with strong ability to chair, facilitate and lead meetings, workshops, and other such structured sessions. - ITIL awareness, preferably supported by ITIL certifications - Preferably someone with a strong background in Service management roles, with solid understanding of service management frameworks and processes - Understanding of Agile More ❯
ServiceNow Senior Test Engineer Work schedule: 100% Onsite Location: Scott AFB, IL, Ft. Meade, MD, or Ogden, UT Certification: Security + Clearance: Secret clearance Job Description The Senior Test Engineer is responsible for working within a fast paced, Agile team to verify and validate changes made to the system as well as develop more efficient and modern test techniques … with external and internal stakeholders to understand and confirm the delivery of the digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules. Primary Responsibilities Work with the team to ensure delivery of quality software using Agile Scrum development and test practices. … for software systems (RVTM). Works with and mentors junior developers to guide and coach them throughout each project. Basic Qualifications Requires a US Citizenship. Hold and active security certification that meets DOD 8570 IAT level II or higher (i.e., Security+) Must hold an active DoD Secret clearance. Must be able to commute to Scott AFB, IL, Ft. Meade More ❯
ServiceNow Senior Test Engineer Work schedule: 100% Onsite Location: Scott AFB, IL, Ft. Meade, MD, or Ogden, UT Certification: Security + Clearance: Secret clearance Job Description The Senior Test Engineer is responsible for working within a fast paced, Agile team to verify and validate changes made to the system as well as develop more efficient and modern test techniques … with external and internal stakeholders to understand and confirm the delivery of the digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules. Primary Responsibilities Work with the team to ensure delivery of quality software using Agile Scrum development and test practices. … for software systems (RVTM). Works with and mentors junior developers to guide and coach them throughout each project. Basic Qualifications Requires a US Citizenship. Hold and active security certification that meets DOD 8570 IAT level II or higher (i.e., Security+) Must hold an active DoD Secret clearance. Must be able to commute to Scott AFB, IL, Ft. Meade More ❯
while continually developing proficiencies in processes. Strong written and verbal communications, team building and collaboration skills. An active Secret security clearance is required. DoD-8570 IAT Level 2 baseline certification (Security CE or equivalent). Preferred Qualifications: Prior experience at DISA, or knowledge of DISA systems and processes. Prior experience with SharePoint data entry. Experience performing customer outreach. Experience … how different elements (DITCO, etc.) contribute to fulfilling mission partner TSR requirements. Network certifications: Cisco Certifications (CCNA, CCNP, etc.), Microsoft certifications (MCSE, etc.), security certifications (Security CE, CISSP, etc.)- ITIL certification. Engineer and models' connections across the DISN network by calculating bandwidth constraints. Performs simulations to determine the optimal interaction and paths between the different network entities (routers, switches More ❯
Wooburn Green, High Wycombe, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Costa Coffee
Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial management More ❯
Coalville, Leicestershire, United Kingdom Hybrid / WFH Options
Hays Technology
Provide training and support to IT staff and all colleagues on quality assurance practices and procedures. Managing the Change Advisory Board process and handling Major Incidents as per the ITIL framework. In order to apply, you must have the following skills and experience: Bachelor's degree in Information Technology, Computer Science, or relevant experience. Relevant certifications in quality management … e.g., ISO 9001, Six Sigma) and/or ITIL qualifications. Proven experience as an Audit & Risk Lead or in a similar role within the Technology space, preferably within the housing or public sector. Demonstrated experience in developing and implementing quality assurance policies and procedures. Experience of quality assurance of data management reports. Proficiency in conducting audits and risk assessments. More ❯
Crewe, Cheshire, United Kingdom Hybrid / WFH Options
Manchester Digital
related tech such as Terraform or CloudFormation - Enhanced experience of AWS cloud technologies, e.g., ECS, EC2, VPC, Lambda, CFS. Ideally AWS certified. - Observability Systems, e.g., New Relic, CloudWatch, SquadCast - ITIL Qualified or awareness of the framework. Bonus Qualifications: -Experience with Linux system administration and troubleshooting. -Basic knowledge of AWS cloud technologies such as EC2, S3, RDS, and ECS. -Exposure … to databases such as MySQL, MariaDB, or Cassandra. -Understanding of monitoring tools (New Relic, CloudWatch, Nagios). -Awareness of ITIL frameworks and structured service operations. -NISC2 or similar security qualifications or knowledge Why should you join us? Brand new collaborative, open-concept office for those days when you want to work collaboratively in person! We're located in the More ❯