126 to 150 of 160 Permanent ITIL Certification Jobs

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration … to apply service management activities across integrated, or "end-to-end" IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration … to apply service management activities across integrated, or "end-to-end" IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration … to apply service management activities across integrated, or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration … to apply service management activities across integrated, or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration … to apply service management activities across integrated, or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration … to apply service management activities across integrated, or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration … to apply service management activities across integrated, or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration … to apply service management activities across integrated, or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration … to apply service management activities across integrated, or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration … to apply service management activities across integrated, or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration … to apply service management activities across integrated, or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 More ❯

C-level leaders Identify service risks and implement mitigation strategies Lead and manage Service Improvement Plans (SIPs) Support change, release and transition processes into BAU Promote best practice and ITIL-aligned operational standards Identify automation and optimisation opportunities Contribute to onboarding of new clients and smooth service adoption Produce commercial and performance-focused service reporting YOUR KEY SKILLS: Proven … experience within a Service Delivery Manager role at an IT MSP Strong ownership of SLA frameworks and service performance metrics ITIL certified with practical application of service management principles Experience with Microsoft 365 and cloud service environments Excellent stakeholder communication, including senior leadership engagement Analytical mindset with the ability to drive data-led decision making Resilient, proactive and driven … to enhance customer satisfaction BENEFITS: Performance-related bonus Microsoft certification incentives 33 days annual leave (including bank holidays) Birthday leave Private medical insurance, income protection & life assurance Company pension scheme Enhanced family-friendly benefits Company sick pay & compassionate leave Employee Assistance Programme C4S Search connect future tech talent with leading deep tech, bio tech & clean tech organisations and we More ❯

advice on service architecture and delivery. act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions. Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following: Supporting, developing, and transforming enterprise IT Services for Telefónica Tech … transition management to plan and manage the effective transfer of ICT services to new service designs. Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF Experience and skills: Experience: Previous experience … in a Service Architect role More than years' experience in designing, implementing, and delivering enterprise level IT Managed Services. ITIL Qualified Experience of managing ITIL processes across service towers and third parties (SIAM) Experience at senior management level in a large, complex customer facing organization Proven experience in developing and implementing IT strategies to achieve transformational levels of More ❯

the ability to undertake the above responsibilities Legally able to work in the country in which the position is based A passion for Service Improvement Experienced Service Management professional ITIL Qualified Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related … disciplines Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organisational skills Able More ❯

the ability to undertake the above responsibilities Legally able to work in the country in which the position is based A passion for Service Improvement Experienced Service Management professional ITIL Qualified Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related … disciplines Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organisational skills Able More ❯

the ability to undertake the above responsibilities Legally able to work in the country in which the position is based A passion for Service Improvement Experienced Service Management professional ITIL Qualified Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related … disciplines Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organisational skills Able More ❯

exciting chance to work in a dynamic environment with complex systems, making root cause identification challenging. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. You'll take a holistic approach, providing a strategic view … for continuous improvement and personal development. You will want to be a key player in non-problem management activities e.g. Engagement Champions, the all-colleague representative forum etc. Desirable: ITIL Accreditation V4 Foundation equivalent or above Technical Competencies Project Management Experience in RCA Methodologies More ❯

advantage but not a pre-requisite Line Management experience. Experience working within a Change and Release framework Major Incident Management Knowledge of a database language, SQL, MySQL, MongoDb etc. ITIL Certified or a technical IT certification would be desirable but not essential Project delivery experience About us: AJ Bell is one of the fastest-growing investment platform businesses More ❯

Excellent interpersonal and communication skills. Ability to work under pressure and build strong relationships internally and externally Excellent documentation writing skills. Excellent troubleshooting and analytical skills. Good knowledge of ITIL or hold ITIL certification. Good experience knowledge of working with ITSM tools Good knowledge and understanding of IT networks such as routers, switches and firewalls. (knowledge of Silver More ❯

do process” but owns it . Someone who can take IT service management from “tick-box” to “value-add.” If you’re the type who enjoys telling people what ITIL says without actually making it work in real life, this isn’t for you. Details: Leeds (Hybrid) - £60,000 - £65,000 + benefits - Global ServiceNow environment. This is about … detective. Help us nail audits and accreditations without breaking a sweat. Stay plugged into industry trends so we’re ahead, not playing catch-up. What we’re looking for: ITIL Certifications with the adapt and adopt mentality (this is far from traditional). Agile Service Management experience. Customer focus that’s more than a buzzword. Experience to own and More ❯

do process” but owns it . Someone who can take IT service management from “tick-box” to “value-add.” If you’re the type who enjoys telling people what ITIL says without actually making it work in real life, this isn’t for you. Details: Leeds (Hybrid) - £60,000 - £65,000 + benefits - Global ServiceNow environment. This is about … detective. Help us nail audits and accreditations without breaking a sweat. Stay plugged into industry trends so we’re ahead, not playing catch-up. What we’re looking for: ITIL Certifications with the adapt and adopt mentality (this is far from traditional). Agile Service Management experience. Customer focus that’s more than a buzzword. Experience to own and More ❯

Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial management More ❯

the ServiceNow platform and assist with future developments and new features. Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and governance. Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition. Lead team meetings, manage team workload and help foster cross-departmental collaboration. Skills Required 5 years+ Service Management experience in a … management position within a law firm. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified. Strong knowledge of ServiceNow. More ❯

the ServiceNow platform and assist with future developments and new features. Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and governance. Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition. Lead team meetings, manage team workload and help foster cross-departmental collaboration. Skills Required 5 years+ Service Management experience in a … management position within a law firm. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified. Strong knowledge of ServiceNow. More ❯

the ServiceNow platform and assist with future developments and new features. Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and governance. Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition. Lead team meetings, manage team workload and help foster cross-departmental collaboration. Skills Required 5 years+ Service Management experience in a … management position within a law firm. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified. Strong knowledge of ServiceNow. More ❯