1 to 25 of 49 Permanent ITIL Foundation Certificate Jobs

Good understanding and ability to perform root cause analysis across a range of protocols and topologies (TCP/IP, HTTP& HTTPS, SMTP, FTP, DNS, DHCP, X500) . Knowledge of ITIL (ITIL Foundation certificate or experience working in ITIL environments). Previous experience of project delivery & implementation of detailed designs. Knowledge of MoD, CESG and other More ❯

across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable … years demonstrable experience of implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft More ❯

across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable … years demonstrable experience of implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft More ❯

learn and apply new technologies. Proven technical leadership through coaching, mentoring and effective stakeholder communication. Skilled in analysing complex problems, making sound decisions and implementing practical solutions Desirable criteria: ITIL Foundation Certificate Knowledge and/or experience of the Government Digital Service (GDS) Service Design Manual PowerBI - Tenant Administration/On Premise data gateway administration MS Defender More ❯

IT solutions. 2. Ability to operate across organisation and computer technology silos to drive common approaches across the Trust enterprise network architecture. 3. Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management. About us Isle of Wight NHS Trust (IWT) and Portsmouth Hospitals University NHS … Masters level qualification or equivalent in computer science or related field Technical accreditation in at least two or more of the following; CCNACCNA Date Centre, CCNP, CCP-N, VCP ITIL Foundation Certificate Evidence of continuing professional development Desirable PRINCE2 Practitioner Certificate Cisco Certified Design Associate (CCDA) Cisco Certified Network Associate-Wireless (CCNAW) OR Aruba Networking Associate More ❯

and DevOps practices for databases. Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITIL Foundation Certificate in IT Service Management (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each More ❯

the Helpdesk function meets or exceeds defined SLAs, KPIs, and customer satisfaction targets. Own day-to-day service operations, including incident, request, and escalation management processes. Implement and maintain ITIL best practices across all helpdesk operations. Monitor and report on operational metrics and performance trends, providing regular updates to senior leadership. Collaborate with Service Delivery Managers, Account Managers, and … 5+ years in IT service desk or helpdesk operations, with 2+ years in a management role. Experience in a high-volume MSP or enterprise IT environment. Strong understanding of ITIL framework; ITIL Foundation certification minimum. Proven leadership skills, with experience managing teams of 15+ across shifts or geographies. Strong customer service ethos with a focus on operational … excellence and continuous improvement. Experience with service management and ticketing systems (e.g., ServiceNow, ConnectWise, Freshservice). Excellent communication, stakeholder management, and problem-solving abilities. ITIL Intermediate/Practitioner certification or equivalent. Experience with ISO 27001 or other compliance frameworks. Background in integrating AI/chatbot or automation tools into helpdesk environments. Benefits after probationary period: Subsidised health and dental More ❯

frustrated users Ability to work effectively under pressure and manage multiple priorities simultaneously Detail-oriented with strong organisational skills and ability to maintain accurate records Industry Knowledge Understanding of ITIL framework and IT service management best practices Knowledge of cybersecurity principles and common threats Awareness of data protection regulations (GDPR, ISO 27001) and compliance requirements Familiarity with business continuity … and disaster recovery concepts Desirable Qualifications Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications Experience in a cybersecurity or professional services environment ITIL Foundation certification or willingness to obtain I Know I Have Done A Great Job If: I consistently achieve first-call resolution rates above 75% for incidents within my scope Customer satisfaction scores More ❯

knowledge of ITSM tools and practices. Excellent communication and interpersonal skills.Ability to lead by example and foster a collaborative team environment. Desirable Experience with line management or team leadership. ITIL Foundation certification. Familiarity with enterprise environments and large-scale IT operations. Key attributes Improved Customer Experience, measured in CSAT, Ticket Quality and opportunities for Customers to Self-Serve. More ❯

knowledge of ITSM tools and practices. Excellent communication and interpersonal skills.Ability to lead by example and foster a collaborative team environment. Desirable Experience with line management or team leadership. ITIL Foundation certification. Familiarity with enterprise environments and large-scale IT operations. Key attributes Improved Customer Experience, measured in CSAT, Ticket Quality and opportunities for Customers to Self-Serve. More ❯

and escalating when necessary. Qualifications: Associate's or Bachelor's degree in IT or related field Required Certifications: CompTIA A+ or Network+ Microsoft 365 Certified: Modern Desktop Administrator Associate ITIL Foundation Certification Technical Proficiencies: Basic configuration and troubleshooting of: COTS software and hardware (PCs, Macs, printers, mobile devices) Windows, macOS, iOS, Android platforms TCP/IP tools and More ❯

to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management … for the overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Line Management Responsibility Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure excellent customer service is … appropriate to a member of the Sales team Support sales colleagues in customer meetings Skills and experience Essential Understanding and experience of Service Management practices is required At least ITIL foundation certified Strong service attitude and aiming to build lasting customer relationships Be able to identify and own the implementation of service improvement activities Experience of managing SLA More ❯

local lead for IT-related activities during site changes, upgrades, audits, or incidents. Support the local execution of group-wide IT initiatives and rollout projects. Skills and experience required : ITIL Foundation certification or equivalent experience in IT service management. Microsoft certifications (e.g., Modern Desktop, Azure Fundamentals), CompTIA Network+ or similar. Relevant experience in IT support, workplace services or More ❯

Skills: AWS Certified DevOps Engineer Professional or equivalent certification Proficiency in Terraform, AWS CDK, or CloudFormation Experience with Ansible for configuration management Strong scripting skills (e.g., Python, PowerShell, Bash) ITIL Foundation Certification or experience with ITIL-based environments Interview Requirements: This role will involve a two-stage interview process: First stage: face to face video competency-based More ❯

Knowledge Essential In-depth knowledge of End User related support and procedures acquired through a combination of specialist training and relevant study to Master's degree or equivalent level. ITIL Foundation Certificate. Evidence of Continual Professional Development. Desirable Formal leadership training at equivalent or greater to ILM Level 5. Relevant Microsoft qualifications and/or training. Project management … of delivering technology improvements. ITIL Managing Professional Certificate. Experience Essential Operational support leadership and experience in a medium to large enterprise. Implementation of Digital operational support policies in own areas of expertise. Influencing strategic direction in a medium to large enterprise. Stakeholder management and external supplier management, along with experience of managing delivery in a multi-supplier environment. Desirable … it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further More ❯

email security, Active Directory, Group Policy, DNS, DHCP Working knowledge of Cisco network switches, routers, firewalls and VPN, DLP, antivirus, IDS/IPS, SIEM, SQL VDI, and Security concepts ITIL Foundation Certification Previous experience in a HIPAA/FDA regulated environment The role will be based in Trumbull CT USA. The salary for this position is in the More ❯

email security, Active Directory, Group Policy, DNS, DHCP Working knowledge of Cisco network switches, routers, firewalls and VPN, DLP, antivirus, IDS/IPS, SIEM, SQL VDI, and Security concepts ITIL Foundation Certification Proficient in continuous integration, continuous delivery concepts (DevOps), with DevSecOps highly desirable. Previous experience in a HIPAA/FDA regulated environment Competencies: To perform the job More ❯

z2bz0 years of progressive networking experience. • Proven experience designing, implementing, and supporting enterprise scale networks. • Security Clearance: Top Secret Clearance Desired Requirement: • Cisco Certified Network Professional (CCNP Enterprise) • ITIL Foundation Certification (process and service management) • Project Management Professional (PMP) or Agile/Scrum experience • Familiarity with SD-WAN, Zero Trust Networking, and network automation (Python, Ansible) Strong documentation More ❯

Customer Support Engineer, application Support, Software Support, Low-Code, Web Development, software Development, HTML, CSS, JavaScript, APIs, SAAS, DevOps, PHP., Computer Science Graduate, Software Testing, A/B testing, ITIL We are partnering a Leading SAAS Company who are building a Customer Support Team/Software Support Team where you'll support low-code workflow applications on their Intelligent … and with colleagues. Desirable Skills and Knowledge Coding and Scripting An understanding of the following is desirable: Javascript CSS APIs Relational databases Process management and business workflows Knowledge of ITIL or ideally hold ITIL Foundation certification is advantageous. Previous Experience: The following experience is advantageous Low-code application building, Web Development (can include coursework undertaken as an More ❯

cross-functional technology teams in a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (e.g., Azure), and enterprise collaboration tools (e.g., Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions … continuity, and vulnerability management. Excellent communication, stakeholder management, and vendor negotiation skills. Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field (Master's preferred). ITIL Foundation certification (Intermediate or Expert level desirable). Relevant cloud certifications (e.g., Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect). Experience 10+ years in IT leadership More ❯

ITSM tools like Jira, ServiceNow or Halo Knowledge of Office 365, Active Directory, endpoint management tools ( e.g.Jamf , Intune, Tanium) Comfortable supporting both Mac and Windows users Strong grasp of ITIL-aligned practices (Incident, Change, Problem) Skilled in analysing ticket data, using tools like Excel to spot and act on trends Customer-first communication - you adapt your style based on … about AI A solid understanding of cybersecurity principles and remote support techniques Nice to have: Experience with enterprise video conferencing (e.g. Neat, Cisco) Knowledge of Okta or similar IDPs ITIL Foundation certification Familiarity with Jamf, Intune or Tanium We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at More ❯

Microsoft DevOps Boards is desirable. Change Management Knowledge Analytical and Reporting Skills Risk Management Expertise Organisational and Coordination Skills Problem-Solving Abilities Effective communication and interpersonal skills Familiarity with ITIL frameworks and Agile methodologies is a plus Preferred Qualifications ITIL Foundation Certification Certified Change Management Professional (CCMP) Project Management Professional (PMP) or PRINCE2 Certification Bachelor's degree More ❯

and non-technical stakeholders. Process-Oriented : A mindset for structure, accuracy, and process adherence, with a willingness to improve and refine. Framework Knowledge : Familiarity with Agile methodologies , Waterfall , and ITIL service management is beneficial. Preferred Qualifications ITIL Foundation Certification Certified Change Management Professional (CCMP) or equivalent PRINCE2 , PMP , or equivalent project management qualification Bachelor’s degree in More ❯

platforms, including Windows, macOS, and Linux. The Service Desk Specialist will manage incident and service request tickets, troubleshoot hardware and software issues, and provide timely resolutions while adhering to ITIL best practices. The ideal candidate will thrive in a team culture rooted in Compassion, Trust, and Empathy. Essential Duties & Responsibilities: • Lead Help Desk ticket management for the Hill CEDC … in a service desk, help desk, or IT support role • Experience working within DoD environments highly preferred. • Ability to obtain and maintain a DoD Secret Security Clearance Certification (Required): • ITIL Foundation certification or comparable Service Desk Analyst (SDA) certification. • CompTIA Security+ Certification Knowledge, Skills & Abilities: Required: • Experience with ticketing systems (e.g., ServiceNow, Remedy, Jira) and IT monitoring tools More ❯

you will lead configuration, development, support, and maintenance of the ServiceNow implementation. You will work with stakeholders to deliver digital transformation solutions focused on request fulfillment, automated workflows, and ITIL processes such as Request, Incident, Problem, Change, and Knowledge. Primary Responsibilities: • Lead the standup, configuration, and implementation of ServiceNow's ITSM, ITOM, TSM, TSOM, and OMT modules • Create and … to evolving technologies Preferred Qualifications: • ServiceNow Certified Application Developer • Experience with Agile development and testing methodologies • Familiarity with ServiceNow modules: TSM, TNI, OMT • Experience with JIRA, Git, and Confluence • ITIL Foundation certification • AWS cloud and ServiceNow certifications • Bachelor's degree in a technical field (e.g., Systems Engineering, Computer Science) • Experience with large software systems and hardware integration • Experience More ❯