proven ability to digest complex information into clear and concise text. Prior experience in technical writing Strong working knowledge or experience with MS Word, Excel, PowerPoint, and SharePoint Desired: ITILFoundation certification. (Preferred) Knowledge of IT service management (ITSM) frameworks, such as ITIL. Experience in IT service management, with a focus on configuration management and CMDB administration. Ability More ❯
a Department of Homeland Security (DHS) Entry on Duty (EOD) clearance. Bachelor's degree or equivalent plus 3 years of relevant experience, or 9 total years of relevant experience. ITILFoundation certification. Flexibility to work various shifts, including potential night and weekend shifts, based on operational needs. Proven ability to perform in-depth troubleshooting on Windows Operating Systems More ❯
Ability to work independently and as part of a team. Detail-oriented and highly organized. Ability to prioritize and manage multiple tasks. Strong documentation skills. Desired: DoD Secret Clearance. ITILFoundation certification. (Preferred) ServiceNow Certified System Administrator (or equivalent certification for other CMDB tools). (Preferred) Data governance or data management certifications. (Preferred) - What You Can Expect: A More ❯
Present key findings and insights to senior management with clarity and confidence. Serve as a bridge between service owners, process managers, and technical teams. Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration … Excel. Proficiency with ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards. Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau). Solid understanding of ITIL frameworks and ITSM processes. Desirable Skills ITILFoundation certification or higher. Experience writing ServiceNow reports using filters, conditions, and scripts. Knowledge of SQL, DAX, or scripting languages More ❯
Present key findings and insights to senior management with clarity and confidence. Serve as a bridge between service owners, process managers, and technical teams. Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration … Excel. Proficiency with ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards. Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau). Solid understanding of ITIL frameworks and ITSM processes. Desirable Skills ITILFoundation certification or higher. Experience writing ServiceNow reports using filters, conditions, and scripts. Knowledge of SQL, DAX, or scripting languages More ❯
qualifications and prior experience in a similar role are required. Qualifications/Expertise required: HNC/HND/Degree/professional technical qualification in a technical IT-related subject ITILFoundationCertificate Microsoft Configuration Manager Azure AD and Intune Technical skills: Knowledge of Windows 11, MacOS, IOS/Android devices, multifunction printers, Active Directory, networking, SCCM and … Intune Deployment/Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you'll be More ❯
with enthusiasm Ability to work in a dynamic, fast-paced environment A highly motivated team player with the skills and ability to manage changing priorities Desired Qualifications A+, MCSA, ITILFoundationCertificate (V2) 5+ years previous Tier II/Tier III desktop hardware/software support Experience working with the Microsoft System Center Configuration Manager (SCCM), Encryption More ❯
Present key findings and insights to senior management with clarity and confidence. Serve as a bridge between service owners, process managers, and technical teams. Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration … Excel. Proficiency with ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards. Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau). Solid understanding of ITIL frameworks and ITSM processes. Desirable Skills ITILFoundation certification or higher. Experience writing ServiceNow reports using filters, conditions, and scripts. Knowledge of SQL, DAX, or scripting languages More ❯
responsible for analyzing, designing, and optimizing processes within the IT service management framework to ensure effective and efficient service delivery. The ideal candidate will possess a strong understanding of ITIL (Information Technology Infrastructure Library) best practices and be adept at improving workflows, identifying bottlenecks, and driving continuous improvement initiatives. As a key member of our ITSM team, you will …/BS and 12+ years of experience; Masters and 10+ years of experience; an additional four years of experience may be considered in lieu of degree. Strong knowledge of ITIL principles, practices, and frameworks. Experience in process mapping, documentation, and process optimization. Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, etc.) is a plus. Excellent analytical and problem-solving … skills. Strong communication skills with the ability to interact effectively with technical and non-technical teams. Experience in process automation and workflow tools. Project management experience is a plus.Certifications: ITILFoundation certification (preferred). Other relevant certifications in process engineering or ITSM are a plus. SCA/Union/Intern Rate or Range Details Target Salary Range More ❯
responsible for analyzing, designing, and optimizing processes within the IT service management framework to ensure effective and efficient service delivery. The ideal candidate will possess a strong understanding of ITIL (Information Technology Infrastructure Library) best practices and be adept at improving workflows, identifying bottlenecks, and driving continuous improvement initiatives. As a key member of our ITSM team, you will … experience; Masters and 6 years of experience; PhD and 3 years of experience, an additional four years of experience may be considered in lieu of degree. Strong knowledge of ITIL principles, practices, and frameworks. Experience in process mapping, documentation, and process optimization. Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, etc.) is a plus. Excellent analytical and problem-solving … skills. Strong communication skills with the ability to interact effectively with technical and non-technical teams. Experience in process automation and workflow tools. Project management experience is a plus.Certifications: ITILFoundation certification (preferred). Other relevant certifications in process engineering or ITSM are a plus. SCA/Union/Intern Rate or Range Details Target Salary Range More ❯
LAN/WAN/WLAN, and Point-to-Point networking Knowledge of HP/Aruba switching and network infrastructure Microsoft certifications (e.g. MCP, MCITP) CompTIA A+, Network+, or Security+ ITILFoundation certification More ❯
LAN/WAN/WLAN, and Point-to-Point networking Knowledge of HP/Aruba switching and network infrastructure Microsoft certifications (e.g. MCP, MCITP) CompTIA A+, Network+, or Security+ ITILFoundation certification More ❯
LAN/WAN/WLAN, and Point-to-Point networking Knowledge of HP/Aruba switching and network infrastructure Microsoft certifications (e.g. MCP, MCITP) CompTIA A+, Network+, or Security+ ITILFoundation certification More ❯
IT infrastructures. Expertise in VMWare environments, Windows, Linux, Exchange 365, Azure, Intune, VEEAM, Virtual Desktops. Knowledge of Cloud Computing, Microsoft SCCM, virtual networks, and Thin/Thick Client technologies. ITILFoundation certification or equivalent experience in a regulated ICT environment. Degree in Computer Science or a related discipline. Working for us - what we can offer you Working for More ❯
business support hours which is between 8am and 6 pm Monday to Friday excluding bank holidays. Person Specification Qualifications Essential Educated to GCSE level or equivalent relevant experience Desirable ITILFoundation Certificate. Experience Essential Customer service skills and fault resolution advising on a wide range of issues and problems Multi-tasking ability required to deal with multiple incidents More ❯
Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis: Gather, document, and validate business and functional requirements from internal stakeholders. Translate complex business needs into clear specifications, user stories, and process … benchmarks. EXPECTED SKILLS AND EXPERIENCE 3+ years of SAP QA experience, preferably in a financial services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITILFoundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to More ❯
Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis: Gather, document, and validate business and functional requirements from internal stakeholders. Translate complex business needs into clear specifications, user stories, and process … benchmarks. EXPECTED SKILLS AND EXPERIENCE 3+ years of SAP QA experience, preferably in a financial services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITILFoundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to More ❯
and firewalls. Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. Strong leadership and mentoring abilities, with experience leading a technical team. Familiarity with ITIL processes and best practices. Strong communication skills, both written and verbal. Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.Desired Certifications: Cisco Certified Network Associate … CCNA) or higher Microsoft Certified: Azure Administrator Associate or similar CompTIA Network+ or Security+ ITILFoundation Certification SCA/Union/Intern Rate or Range Details Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors. EEO:Equal opportunity employer, including disability and protected veterans, or More ❯
Mansfield, Nottinghamshire, East Midlands, United Kingdom
In Technology Group Limited
knowledge of Microsoft 365, Windows 10/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITILFoundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site visits). Working Hours More ❯
West Malling, Kent, United Kingdom Hybrid / WFH Options
Lumina Energy
to manage service capacity. Input into service design, process design as appropriate. What we're looking for Level 5 or Degree qualification (or equivalent) in a relevant field and ITILFoundation certification. Extensive experience in customer service and service delivery roles, including managing senior stakeholders. Strong knowledge of IT service design, service management tools (e.g., ServiceNow), and ITILMore ❯
Jira for incident management, ticket tracking, and workflow management. Deep technical expertise in troubleshooting complex IT issues, including hardware, software, networking, and systems management. Familiarity with ITSM frameworks, particularly ITIL best practices. Experience in cloud computing, server management, or database administration is a plus. Excellent problem-solving and critical-thinking skills. Strong communication skills, both verbal and written, with … time effectively in a fast-paced environment. In-depth knowledge of enterprise systems, applications, and network infrastructure. Strong customer service orientation with the ability to handle high-pressure situations.Certifications: ITILFoundation certification is preferred. Certifications such as CompTIA Network+, CompTIA Security+, or Microsoft Certified Solutions Expert (MCSE) are advantageous. Jira Software Administration certification is a plus.Shift: Core Hours More ❯
a similar role • Strong understanding of IT systems, including EUC (End User Computing), POS (Point of Sale), and network infrastructure • Familiarity with IT service management platforms, such as ServiceNow. • ITILFoundation certification or equivalent experience preferred • Experience in troubleshooting and resolving technical issues in a timely manner • Strong knowledge of IT systems and tools to resolve a wide More ❯
and DevOps practices for databases. Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITILFoundationCertificate in IT Service Management (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each More ❯
Harrogate, North Yorkshire, Yorkshire, United Kingdom
Redcentric
of a team Highly motivated, with a pro-active approach to workload Able to work proactively under their own initiative Experience with small project delivery Qualifications/Education required ITILFoundation Certified or experience with ITIL Experience in using IT Service Management and CRM solutions is desirable More ❯
communication, time management and self-motivation Ability to work independently across multiple school sites Desirable Previous IT support experience within a school or education setting Microsoft 365 Fundamentals certification ITILFoundation certification Experience with device imaging tools Ability to train/support non-technical users in a friendly, patient way If you're interested or know someone who More ❯
