business support hours which is between 8am and 6 pm Monday to Friday excluding bank holidays. Person Specification Qualifications Essential Educated to GCSE level or equivalent relevant experience Desirable ITILFoundation Certificate. Experience Essential Customer service skills and fault resolution advising on a wide range of issues and problems Multi-tasking ability required to deal with multiple incidents More ❯
West Malling, Kent, United Kingdom Hybrid / WFH Options
Lumina Energy
to manage service capacity. Input into service design, process design as appropriate. What we're looking for Level 5 or Degree qualification (or equivalent) in a relevant field and ITILFoundation certification. Extensive experience in customer service and service delivery roles, including managing senior stakeholders. Strong knowledge of IT service design, service management tools (e.g., ServiceNow), and ITILMore ❯
quality reviews, and develop best practices. Leadership: Create a vision for the customer, drive efficiency, and challenge the status quo to improve service management. The ideal candidate will have: ITILFoundation certification (or equivalent). Extensive experience in Service Delivery Management. Experience in an airport setting is highly advantageous. Proven ability to manage customer relationships and meet SLAs. More ❯
Exeter, Devon, England, United Kingdom Hybrid / WFH Options
Proactive Appointments
and Opex budgets Support IT service request handling and disaster recovery planning What We’re Looking For: Experience in IT asset and configuration management Understanding of software license and certificate management Experience using or implementing a CMDB Strong communication and interpersonal skills Analytical mindset with the ability to create clear, meaningful reports Desirable: Experience with invoice processing and IT … budgeting Desirable: ITILFoundation certification Confident using Microsoft Office (Word, Excel, Outlook, Visio) Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an More ❯
in a commercial environment. Solid organisational skills, including attention to detail and multitasking abilities. Previous experience utilising a project methodology (e.g. PRINCE2 or other similar methodologies). Holding an ITILfoundation certificate. More ❯
reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITILFoundation Certification is highly desirable * Some experience in a service desk or IT customer support environment * An understanding of service desk procedures and ticketing systems * Enthusiastic and self More ❯
Sheffield, Yorkshire, United Kingdom Hybrid / WFH Options
Outokumpu Chrome Oy
tools (SNMP, Wireshark, etc.) Understanding of Azure and hybrid cloud networking is a plus Background supporting LAN, WAN, WLAN in corporate settings Excellent interpersonal, communication, and problem-solving skills ITILFoundation certification or equivalent What we offer: A dynamic leadership role in a global technology team Hybrid working based in Helsinki or Sheffield, with up to 50% remote More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Leidos
Skills: AWS Certified DevOps Engineer - Professional or equivalent certification Proficiency in Terraform, AWS CDK, or CloudFormation Experience with Ansible for configuration management Strong scripting skills (e.g., Python, PowerShell, Bash) ITILFoundation Certification or experience with ITIL-based environments Clearance Requirements: Clearance to StartBPSS Clearance for Role SC Must be a UK Citizen and based in UK for More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Storal Learning Ltd
analyse issues objectively The ability to invent and execute creative solutions The ability to refine solutions to achieve the desired outcome A willingness to travel around the Storal sites ITILFoundation certified (desirable) What you'll get Competitive rates of pay dependent on experience, Annual wellness day off Access to retail and other discounts 25 days holidays (plus More ❯
Crawley, Sussex, United Kingdom Hybrid / WFH Options
Virgin holidays
to detail. Ideally, candidates will bring knowledge of maturity models such as CMM, hold relevant certifications like IAITAM CSAM and/or CHAMP, and have experience in project management. ITILFoundation certification is a plus, and we also welcome candidates with other relevant certifications in asset or configuration management-or equivalent hands-on experience. If this sounds like More ❯
Coventry, Warwickshire, United Kingdom Hybrid / WFH Options
EA First Compass House
subject to a satisfactory DBS disclosure where applicable, two satisfactory references, medical clearance and Home Office right to work clearance. Infrastructure Engineer (12 month FTC): You will ideally hold ITILFoundation certification. Technical certifications in relevant technologies (Microsoft, Networking, Cyber Security) are desirable. Previous experience of designing and implementing infrastructure projects across multiple sites. A background working with More ❯
adaptable to meet the varying requirements of the BPSS; undertaking similar activities in respect of other business service systems as and when required. Required Skills: Possess or achieve the ITILFoundationCertificate within 12 months. Pragmatic attitude to problem solving. Ability to comprehend technical issues. High degree of accuracy and attention to detail. Strong communication and interpersonal More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Adecco
adaptable to meet the varying requirements of the BPSS; undertaking similar activities in respect of other business service systems as and when required. Required Skills: Possess or achieve the ITILFoundationCertificate within 12 months. Pragmatic attitude to problem solving. Ability to comprehend technical issues. High degree of accuracy and attention to detail. Strong communication and interpersonal More ❯
Employment Type: Permanent
Salary: £35854/annum plus £2,000 South East allowance
certifications like Certified Application Developer are a strong plus Excellent collaboration and stakeholder engagement skills Demonstrated leadership and mentoring capabilities A proactive, solution-oriented mindset Familiarity with ITSM and ITIL frameworks; ITILFoundation certification is advantageous Benefits & Bonus's Up to £80,000 base salary 10% annual performance bonus 28 days annual leave (Option to buy more More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions
certifications like Certified Application Developer are a strong plus Excellent collaboration and stakeholder engagement skills Demonstrated leadership and mentoring capabilities A proactive, solution-oriented mindset Familiarity with ITSM and ITIL frameworks; ITILFoundation certification is advantageous Benefits & Bonus's Up to £80,000 base salary 10% annual performance bonus 28 days annual leave (Option to buy more More ❯
East London, London, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions
certifications like Certified Application Developer are a strong plus Excellent collaboration and stakeholder engagement skills Demonstrated leadership and mentoring capabilities A proactive, solution-oriented mindset Familiarity with ITSM and ITIL frameworks; ITILFoundation certification is advantageous Benefits & Bonus's Up to £80,000 base salary 10% annual performance bonus 28 days annual leave (Option to buy more More ❯
Bury, Greater Manchester, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions
certifications like Certified Application Developer are a strong plus Excellent collaboration and stakeholder engagement skills Demonstrated leadership and mentoring capabilities A proactive, solution-oriented mindset Familiarity with ITSM and ITIL frameworks; ITILFoundation certification is advantageous Benefits & Bonus's Up to £80,000 base salary 10% annual performance bonus 28 days annual leave (Option to buy more More ❯
Bolton, Greater Manchester, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions
certifications like Certified Application Developer are a strong plus Excellent collaboration and stakeholder engagement skills Demonstrated leadership and mentoring capabilities A proactive, solution-oriented mindset Familiarity with ITSM and ITIL frameworks; ITILFoundation certification is advantageous Benefits & Bonus's Up to £80,000 base salary 10% annual performance bonus 28 days annual leave (Option to buy more More ❯
Central London / West End, London, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions
certifications like Certified Application Developer are a strong plus Excellent collaboration and stakeholder engagement skills Demonstrated leadership and mentoring capabilities A proactive, solution-oriented mindset Familiarity with ITSM and ITIL frameworks; ITILFoundation certification is advantageous Benefits & Bonus's Up to £80,000 base salary 10% annual performance bonus 28 days annual leave (Option to buy more More ❯
Leigh, Greater Manchester, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions
certifications like Certified Application Developer are a strong plus Excellent collaboration and stakeholder engagement skills Demonstrated leadership and mentoring capabilities A proactive, solution-oriented mindset Familiarity with ITSM and ITIL frameworks; ITILFoundation certification is advantageous Benefits & Bonus's Up to £80,000 base salary 10% annual performance bonus 28 days annual leave (Option to buy more More ❯
Altrincham, Greater Manchester, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions
certifications like Certified Application Developer are a strong plus Excellent collaboration and stakeholder engagement skills Demonstrated leadership and mentoring capabilities A proactive, solution-oriented mindset Familiarity with ITSM and ITIL frameworks; ITILFoundation certification is advantageous Benefits & Bonus's Up to £80,000 base salary 10% annual performance bonus 28 days annual leave (Option to buy more More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions
certifications like Certified Application Developer are a strong plus Excellent collaboration and stakeholder engagement skills Demonstrated leadership and mentoring capabilities A proactive, solution-oriented mindset Familiarity with ITSM and ITIL frameworks; ITILFoundation certification is advantageous Benefits & Bonus's Up to £80,000 base salary 10% annual performance bonus 28 days annual leave (Option to buy more More ❯
Ashton-Under-Lyne, Greater Manchester, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions
certifications like Certified Application Developer are a strong plus Excellent collaboration and stakeholder engagement skills Demonstrated leadership and mentoring capabilities A proactive, solution-oriented mindset Familiarity with ITSM and ITIL frameworks; ITILFoundation certification is advantageous Benefits & Bonus's Up to £80,000 base salary 10% annual performance bonus 28 days annual leave (Option to buy more More ❯
West Malling, Kent, United Kingdom Hybrid / WFH Options
Lumina Energy
delivering clear, timely and strategic communication. Coordinate technical and business resources to resolve incidents quickly and effectively. Own and continuously improve the Priority Incident Management process in alignment with ITIL best practices. Conduct post-incident reviews, identify root causes and trends, and collaborate with Problem Management to prevent recurrence. Produce executive-level incident reports and summaries. Work closely with … Line manage the Junior Incident Manager, promoting a collaborative and accountable culture within the team. What we're looking for Level 4/5 qualification or equivalent professional experience. ITILFoundation certification (Practitioner or Managing Professional desirable). Significant experience managing major/priority incidents in a fast-paced, ITIL-aligned environment. Familiarity with strategic business operations More ❯
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Checkatrade
line support. Strong experience with Google Workspace and Okta - essential to supporting our modern, cloud-based infrastructure. Background in fast-paced tech scale-ups or high-growth digital businesses. ITILFoundation certification. Strong diagnostic and problem-solving skills, including experience with root cause analysis. Excellent communication and stakeholder management skills; confident supporting users at all levels. Experience supporting More ❯