13 of 13 Permanent IVR Jobs

CPaaS environment Demonstrable understanding of Twilio Flex, Twilio APIs, AWS and programmable communications platforms Strong understanding of secure payment integrations (e.g., PCI-DSS, tokenisation, IVR payments, hosted payment pages) Understand the latent power of mining business critical data flowing across the CEP and how to present data in usable management ...

Experience in providing training sessions Required skills for commercial off-the-shelf (COTS) development: Extensive experience in a COTS products (such as COGNOS, CRM, IVR, Oracle E-Business Suite, IBM DataStage, IBM Watson Analytics, Salesforce, PEGA, MuleSoft, Document Management Tools (FileNet, SharePoint), Oracle SOA, Client - EngageOne, EDIFECS - XEngine) Extensive experience ...

supporting and/or managing business-critical telephony applications or unified communications platforms in a production environment, including user configuration, call flow design and IVR/dialler configuration. Hands-on incident management through to resolution, including coordination across internal teams and suppliers. Experience delivering changes/releases (planning, testing, implementation ...

Center Architecture (Amazon Connect) Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys. Design IVR/IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment. Architect caller authentication and identity … contact center. Technical Skills Amazon Connect ecosystem: Connect, Lex, Polly, Transcribe, Contact Lens. AWS services: Lambda, API Gateway, DynamoDB, S3, Kinesis, Redshift, Athena. IVR/IVA design, telephony, and CTI integration. Caller authentication/identity verification patterns and secure PHI/PII handling. CRM and enterprise integration (Salesforce, ServiceNow ...

cloud and AI-driven solutions. What youll be doing: Designing and building Amazon Connect contact flows and routing logic Delivering AI-driven features including IVR, agent assist, and sentiment analysis Integrating AWS Connect with backend systems (CRM, core platforms) using Lambda and APIs Developing secure, compliant contact centre solutions aligned … looking for: Strong hands-on experience with Amazon Connect Experience working within regulated environments (financial services, fintech, etc.) Solid understanding of contact centre platforms (IVR, routing, workflows) Experience integrating systems using AWS Lambda and REST APIs Proficiency in Python or Node.js Knowledge of security and compliance (GDPR ...

services. Role Responsibilities Design, build, and maintain Amazon Connect contact flows and routing logic aligned to complex customer journeys Develop and enhance AI-powered IVR, agent assist capabilities, and real-time analytics using AWS services Integrate AWS Connect with core enterprise systems, CRM platforms, and external services using APIs … Experience Strong hands-on experience with Amazon Connect Experience working in regulated environments (financial services, fintech, or similar) Knowledge of contact centre architecture including IVR design, routing, and CCaaS platforms Experience integrating systems using AWS Lambda, API Gateway, and REST APIs Proficiency in Python or Node.js for serverless development Understanding ...

high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/… shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across ...

high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/… shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across ...

high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/… shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across ...

high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/… shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across ...

digital, and Internet-based communications systems, infrastructure, and equipment. Supports servers hosting applications such as: Voicemail Call recording Automated telephone attendants Interactive Voice Response (IVR) Digital network telecommunications circuits Digital communications equipment such as modems, channel banks, multiplexers, and repeaters Installs, programs, tests, maintains, and repairs: Private Branch Exchange ...

incomplete deliverables Take ownership of the platform through a structured handover and knowledge capture Produce and enhance technical documentation, including: Contact flows/IVR logic Routing and queue configuration Integration architecture Carry out hands-on engineering tasks including: Configuration changes Debugging and issue resolution System optimisation Support transition activity, including …/coexistence where required Essential Skills & Experience Strong hands-on experience with AWS solution development Proven expertise in Amazon Connect, including: Contact flow and IVR development Queue and routing logic Multi-channel configuration (voice, email, chat) Solid experience in system design and architecture Strong troubleshooting and optimisation capability within live ...

home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce … visible across all channels. KEY RESPONSABILITIES: Manage telephony systems and platforms including but not limited to: - Salesforce and Mediahawk Optimise customer journey through managing IVR routings making decisions to change routings to improve commercial results and or in emergency in support of the homes Introduce voice analytics to listen ...