1 to 25 of 27 Permanent IVR Jobs

and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives More ❯

and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives More ❯

and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives More ❯

and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives More ❯

and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives More ❯

telephony infrastructure, SIP, VoIP, call routing, and network performance related to voice systems. Familiarity with CRM integrations (e.g., Salesforce, Microsoft Dynamics 365) within the contact center environment. Understanding of IVR design and implementation, call flows, and digital engagement (chat, email, SMS, social). Experience with workforce engagement tools - WFM, QM, analytics dashboards. Experience with automation, RPA, or AI/virtual More ❯

with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce. - 5+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management - 3+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact center platforms with at More ❯

who help clients on specific cases related to typical contact center and customer service improvement levers (e.g., waste contact reduction, handling time optimization, digital migration, productivity improvement, queuing logics, IVR optimization, etc.). You will have substantive experience using technology and process innovation in Customer Service and Contact Centers. In addition, expertise in developing a strategy, managing demand, deploying capacity More ❯

equipment vendors. * Perform post-resolution follow-ups with end users who have logged calls. * Administer telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response and video conferencing systems. * Configuration of Mobile Devices * Perform troubleshooting steps for each ticket, documenting all steps taken to provide a high first contact fix rate as per knowledge More ❯

trunking, public switched telephone networks, session border controllers, and private branch exchange systems Implement and customise contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and web services Act as primary More ❯

trunking, public switched telephone networks, session border controllers, and private branch exchange systems Implement and customise contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and web services Act as primary More ❯

contact center solutions On-premise and Cloud; Configure and troubleshoot Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience with Genesys Framework including IVR development/Scripting,Routing Strategy and Reporting Working experience on Major Genesys and NICE platform upgrades Utilize Genesys cloud APIs,SDKs and tools to build integrations and extensions Experience with More ❯

Experience with networking hardware (hubs, routers and switches) and network management software applications Experience with PCs, printers and other peripherals Experience with Microsoft Azure is a plus Experience with IVR technology is also a plus Must be able to multi-task effectively Possess excellent customer service and troubleshooting skills Possess excellent oral and written communication skills Must also be able More ❯

to interact effectively with cross-functional teams. • Experience editing, updating, and modernizing legacy code. Preferred Qualifications: • Experience integrating telephony systems with web applications (e.g., handling inbound/outbound calls, IVR, call routing). • Knowledge of security best practices for telephony, server administration, and web applications. • Knowledge and hands on experience with telephony systems and Linux server management, including installation, configuration More ❯

QA tools (e.g., JIRA, JMeter, LoadRunner, or Cyara) and test documentation processes. Performance Objectives/What you'll be doing: Support quality assurance activities for contact center solutions, including IVR, voice routing, call recording, and CRM integrations. Assist in executing load and performance test plans for NiceCX One and related infrastructure. Analyze test data and logs to identify patterns, bottlenecks More ❯

You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team, you’ll act as a technical authority, mentor junior engineers, and be the go-to escalation point for More ❯

You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team, you’ll act as a technical authority, mentor junior engineers, and be the go-to escalation point for More ❯

industries in which NiCE provides services Minimum 5 years of leadership experience in contact center environment preferred Experience with contact center enterprise software, and specifically deep domain experience in IVR/Routing/ACD and Work Force Management or Quality Management preferred Hands on experience of implementing AI/Digital products (such as Co-pilot) from a people and process More ❯

Skills: Preferred Locations: RTP, NC/Austin, TX/San Jose, CA Designing, Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC. Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon Must have hands on experience in VXML gateways, VVBs, SIP More ❯

vulnerabilities. This includes developing closure criteria for scheduled activities, including definition of requirements and required evidence of completion. Serve on readiness evaluation (RA/ORR) or Implementation Validation Reviews (IVR) teams as a Team Leader or Team Member and may serve as the Readiness Assistance Team (RAT) Leader. Other duties as assigned. Requirements: BA/BS Degree plus More ❯

Type: Full-Time, Contract to Hire Duration: 3 months Location: Englewood, CO- 80112 (Onsite) As a Senior Software Engineer, you will: Design user interfaces for customer-facing tools (portals, IVR, chatbots, dashboards). Create wireframes, prototypes, and high-fidelity mockups. Design and develop AWS Connect contact flows and IVR systems. Integrate AWS Connect with third-party apps (Salesforce, Zendesk). More ❯

/or recorded demonstrations of final experiences with stakeholders Qualifications: 5+ years of experience as a Product Owner in Agile environments, preferably within financial services industry Demonstrated understanding of IVR systems and chatbot/AI technologies, to include natural language processing and conversational designs Hands-on experience with Microsoft Azure Bot Framework Proficiency in managing backlogs and kanban boards using … Digital Specialist - Voice Channels designs, implements, and optimizes voice channel technologies to enhance customer interactions, improve efficiency, and align with organizational digital strategies. 1. Expertise in voice technologies (e.g., IVR systems, speech recognition, voice assistants, and AI-driven voice solutions) 2. Experience with call center platforms and voice channel optimization tools 3. Strong understanding of customer experience (CX) principles and More ❯

live and/or recorded demonstrations of final experiences with stakeholders Qualifications: • Proven experience as a Product Owner in Agile environments, preferably within financial services industry • Demonstrated understanding of IVR systems and chatbot/AI technologies, to include natural language processing and conversational designs • Hands-on experience with Microsoft Azure Bot Framework • Proficiency in managing backlogs and kanban boards using … Excellent communication and stakeholder management skills. • Ability to work cross-functionally with technical teams, business units, and third-party vendors. Areas of Expertise: 1. Expertise in voice technologies (e.g., IVR systems, speech recognition, voice assistants, and AI-driven voice solutions) 2. Experience with call center platforms and voice channel optimization tools 3. Strong understanding of customer experience (CX) principles and More ❯

Full-Time, Contract to Hire Duration: 3 months Location: Englewood, CO- 80112 (Onsite) As a Staff Software Engineer, you will: • Designing and implementing contact flows in AWS Connect, including IVR menus, call routing logic, and integration points with external systems. Configuring AWS Connect instances, phone numbers, queues, and other settings based on business requirements. Developing custom contact attributes, prompts, and … years of experience in AWS Connect development and implementation. • Proficiency in AWS services such as Lambda, DynamoDB, S3, CloudFormation, IAM, and CloudWatch. • Strong understanding of contact center operations, including IVR systems, call routing, and telephony integrations. • Experience with programming languages such as React, Python, JavaScript, or Java. • Solid understanding of RESTful APIs, web services, and microservices architecture. • AWS certification (e.g. More ❯

and administer various mission critical multi-tier customized client server and web based applications and databases. Design and configure, and maintains various reports using SQL Reporting Services. Maintain the IVR telephony Call Center databases, application, network and infrastructure. Configure, administer and maintain the IVR Customer Interaction Center (CIC) servers. Design disaster recovery and backup plans for infrastructure and databases. Recommend … multi-task effectively Possess excellent oral and written communication skills Possess excellent troubleshooting skills Some Knowledge of Business Intelligence (BI) Experience with Active Directory is a plus Experience with IVR technology is also a plus Must also be able to pass a security background check and pass a for-cause and pre-employment drug test. Responsibilities: Installation, configuration and upgrading More ❯