1 to 25 of 72 IVR Jobs

as they arise and addresses all applicable cybersecurity regulatory requirements. Create and run reports, as necessary. Manage telecommunications system, intercom communications, call routing, interactive voice response units, voice recording, voice over IP and computer telephony integration. Responsible for the company's fiber infrastructure including design, maintenance, and repair. Responsible for More ❯

You'll leverage technologies such as process mining, predictive analytics, and intelligent decision support systems, while also incorporating complementary AI capabilities including voice technologies (IVR, voice-to-text), computer vision (image and video-based diagnostics), and natural language processing where they provide strategic value. Beyond our customer-facing products, you More ❯

Media Server, Avaya Application Enablement Servers, Avaya Call Manager Server. Desired Qualifications Extensive PBX/ACD programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation. Excellent customer service skills including reporting, organization, written and oral communication and task More ❯

NGD with external systems and identify opportunities for operational efficiencies. Support CMS's Virtual Contact Center Strategy, including Contact Center Operations, MyMedicare.gov, Speech Interactive Voice Response, Computer Telephony Integration, and National Data Warehouse. Provide comprehensive documentation on all system configurations. Analyze implementation processes to determine necessary technology and skills, aiming More ❯

as well as generating and uploading monthly reports Requirements: Extensive PBX/ACD and VoIP programming experience on Avaya ACM, working knowledge of SBC, IVR, CTI, Call Recording (NICE), call flows, vectors, and adjunct routing, system architecture, design principles and implementation Strong hands-on knowledge of Avaya ACM, Avaya Session More ❯

Back Office Solution (UBOS). UBOS is designed to transform customer engagement through an integrated platform encompassing multiple communication channels including web, mobile, chatbot, IVR, and social media. The successful candidate will play a critical role in the implementation of Microsoft Dynamics 365 CE and integrations with Contact Center applications More ❯

support when required for product deployments and issues. • Assist with the planning, evaluation, and implementation of functionality and features including but not limited to IVR/IVA, Web, email, Chat, SMS 2-way Text, Speech Analytics, Bots, Agent CRM, Agent tools, and interaction routing strategies • Partner cross-functionally with Business More ❯

changes and continuously optimize our CRM architecture for performance and usability. Call Center Technology & Performance Oversee and manage telephony systems (e.g., VoIP, call routing, IVR, softphones). Own the performance, integration, and optimization of call center dialing software -ensuring uptime, compliance, efficiency, and peak performance. Partner closely with call center More ❯

engineering documentation in relation to fast moving programs. Requirements: Extensive PBX/ACD and VoIP programming experience on Avaya ACM, working knowledge of SBC, IVR, CTI, Call Recording (NICE), call flows, vectors, and adjunct routing, system architecture, design principles and implementation. Strong hands-on knowledge of Avaya ACM, Avaya Session More ❯

with stakeholders and peers. Additional Information: Understands the organization's Unified Communications requirements, including multi-channel, on-premises and cloud-based contact center solutions, IVR, ACD, dialers, CRM, reporting, optimization, and compliance requirements. Designs UC solutions to meet the organization's requirements while considering scalability, reliability, performance, and cost-effectiveness More ❯

and limitations of each solution. Demonstrate awareness of the broader CCaaS ecosystem including vendors providing capabilities such as call recording, call assurance, natural language IVR, translation services, transcription, centralised management, audit and related CCaaS AI capabilities. Customer Experience Strategy: Collaborate with customers to define their customer experience (CX) strategy. Act More ❯

quickly. 1-2 years' experience in the life science industry. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience delivering voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Familiarity using SQL a plus. Skills: Strong attention to detail and quality-focus. Strong customer service More ❯

functional teams. • Experience editing, updating, and modernizing legacy code. Preferred Qualifications: • Experience integrating telephony systems with web applications (e.g., handling inbound/outbound calls, IVR, call routing). • Knowledge of security best practices for telephony, server administration, and web applications. • Knowledge and hands on experience with telephony systems and Linux More ❯

aligned remit area. Essential requirements 8-10 + year experience for applications running in MS Windows platform. Working knowledge of Contact Centre applications like IVR, Genesys etc. Good knowledge on IVR and its designing with flow. Knowledge in Genesys Systems and technology. Experience with Microsoft Office products - O365, PowerPoint, Word More ❯

quickly. 2-4 years' experience in the life science industry. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience delivering voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Familiarity using SQL a plus. Skills: Strong attention to detail and quality-focus. Strong customer service More ❯

practices in the delivery of network services. Manages the agency's telephony infrastructure including voice terminals, VOIP, voice switching, provisioning, analog lines, ACD and IVR systems. Implements and enforces the agency's policies and procedures in the area of network and infrastructure management, auditing, inspection, security, disaster recovery, encryption and More ❯

management engineer II - Design and develop UX/UI solutions for call centers and customer-facing tools - Work with AWS Connect, developing contact flows, IVR systems, and integrating with third-party applications - Utilize AWS services such as AWS Lambda, Amazon Lex, Amazon Polly, and Amazon CloudWatch - Collaborate cross-functionally with More ❯

planning, configuring, implementing, and maintaining networked systems (e.g., local area networks (LANs), wide area networks (WANs), and telephony systems (voice terminals, VOIP, ACD, and IVR systems ; managing network security, optimizing performance, troubleshooting infrastructure issues, and ensuring compliance with information security policies. Experience with technologies such as Cisco firewalls, routers, switches More ❯

tester and be required to develop user acceptance test scripts which may include, but are not limited to: web/internet POS, harvest reporting, IVR systems and full regression testing within an Agile testing environment. The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily More ❯

and Cloud; Configure and troubleshoot Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience with Genesys Framework including IVR development/Scripting,Routing Strategy and Reporting Working experience on Major Genesys and NICE platform upgrades Utilize Genesys cloud APIs,SDKs and tools to build More ❯

k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Key skills; Experience with Interactive Voice Response (IVR), VoIP and Call Center technologies (Prefer Genesys). Scripting (python preferred, java or bash). AWS and/or Azure Knowledge of ITIL practices Knowledge of … DevOps and Site Reliability Engineering (SRE) practices and principles. Experience leading technology environment stability and availability. Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud) Experience with Agile software development methodologies, delivery projects, and implementation. Knowledge of basic networking (ping, traceroute, DNS) Experience with search More ❯

to understand technical software concepts and comfortable interacting with databases. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience testing voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Skills: Strong attention to detail. Excellent time management skills. Good communication skills. A high-level of More ❯

requests. Provide additional effort for Voice MACs, including Line Provisioning, Phone deployment, migration from TDM to VoIP services, and programming call tree and Interactive Voice Response functionality on the ACDS. Monitor network performance, make recommendations for improvement, and ensure compliance with Performance Work Statements (PWS), MOAs/MOUs, and SLAs. More ❯

Implementing structured QA frameworks, coaching, and KPI-based development plans Driving continuous improvement initiatives across people, processes, and platforms Leading digital transformation (CRM upgrades, IVR automation, self-service solutions) Working cross-functionally with sales, logistics, finance, and IT to improve the customer journey Reporting key performance outcomes to the senior More ❯

trained, Netomi The selected candidate will be expected to visit the client office minimum of 3 days per week. Responsibilities: Support Contact Center/IVR and LP (Live Person) Platform Development 5+ years of .NET CORE and UI/UX development LP Platform Development Manage end-to-end development activities More ❯