14 of 14 IVR Jobs

centered d, and accessibility standards. Hands-on experience with generative AI platforms/agents, prompt engineering, conversational AI or rule-based technologies (e.g. chatbots, IVR). Excellent communication, stakeholder management, and strategic planning skills. Experience with mobile and web application ecosystems. Familiarity with analytics and measurement of conversational experiences. Consistently ...

stakeholder groups to understand customer journeys and CX objectives. Translate business requirements into robust, scalable Genesys Cloud CX solution designs across voice, digital, routing, IVR, and automation capabilities. Configure, optimise, and deploy Genesys Cloud CX features, ensuring solutions are aligned to best practice and customer outcomes. Provide expert guidance ...

capable of handling multi-step workflows Integrate solutions with Azure, Microsoft 365, Power Platform, APIs, and internal systems Lead development of an AI-powered IVR system, conversational agents, and automated ticketing interactions Implement call transcription, insight generation, and predictive support recommendations Build internal and client-facing data dashboards and commercial ...

adaptable and keen to learn new technologies as these change over time Experience with other Telephony applications such as call recording, Workforce Management, Eckoh IVR, Dialler would be advantageous Strong workload management skills and working at pace We may be almost 160 years old, but were still leading ...

service file, connect SQL, activities, agents and reports in PEGA applications; Gather requirements and implement EDI processes; Integrate and enhance EDI transactions and interactive voice response units; Develop Webservices using RESTful Webservices parsing XML files using SOA architecture; Design and develop EDI maps; Configure FTP servers for EDI communications; Develop ...

etc.) Providing feedback on the user experience (UX) of making payments, requesting refunds, reviewing receipts for online payments, in-person payments, and IVR (Interactive Voice Response) phone payments. Providing feedback on payment reports and files used for researching payments and reconciliation to Client’s ERP system. Providing input for change ...

Contact Centre solutions. Configure case routing, queues, workstreams, and agent experiences. Set up and manage omnichannel voice, chat, and messaging capabilities. Design and deploy IVR call flows, menus, DTMF handling, call queues, and transfers. Develop Copilot Studio agents and IVR bots, including topics, triggers, variables, and conditional logic. Implement speech … experience. Person Specification Must Have: Proven experience with Dynamics 365 Customer Service/Contact Centre . Strong knowledge of contact centre telephony concepts, including IVR, call routing, and DTMF . Hands-on experience with Copilot Studio agents and bots . Experience integrating Azure Communication Services with Dynamics 365. Strong Power ...

customise Dynamics 365 Customer Service/Contact Centre Design and manage case routing, queues, workstreams, and agent experiences Design and implement call flows, IVR menus, and DTMF input handling Design and build conversational agents using Copilot Studio About you: You will have the following experiences: Extensive experience in a similar … role Strong experience with Dynamics 365 Customer Service Solid understanding of contact centre telephony concepts and IVR design Local Authority experience is essential How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications ...

modern contact centre solution, integrating D365, telephony, and automation tools. Key Skills Dynamics 365 Customer Service/Omnichannel (voice, chat, messaging) Contact centre telephony & IVR (call flows, queues, routing) Copilot Studio (bots, IVR, conversation design) Azure Communication Services (ACS) Power Automate & system integrations Microsoft Teams telephony integration Responsibilities Configure … deliver D365 contact centre solutions Design IVR, call flows, and customer journeys Integrate ACS, Copilot Studio, and D365 Build automation workflows using Power Automate Monitor, troubleshoot, and optimise performance ...

Description: Platform Skills Dynamics 365 Customer Service/Contact Centre Case routing, queues, work streams, agent experience Omnichannel configuration (voice, chat, messaging) Telephony & IVR Contact centre telephony concepts Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design … Topics, triggers, variables (local/global) Conditional logic and conversation flow control Voice-enabled bots/IVR agents Speech recognition & text-to-speech concepts Error handling, retries, and graceful fallbacks Integration Dataverse read/write Calling Power Automate flows and connectors Azure Communication Services (ACS) ACS fundamentals Voice ...

Design and configure Dynamics 365 Customer Service/Contact Centre solutions Build and optimise Omnichannel experiences (voice, chat, messaging) Develop and manage call flows, IVR menus, queues, and routing logic Implement Copilot Studio bots and IVR agents , including conversation design and logic Integrate Azure Communication Services (ACS) with Dynamics … data protection standards Candidate Requirements Proven experience delivering Dynamics 365 Contact Centre/Customer Service solutions Strong understanding of Omnichannel configuration and telephony/IVR concepts Hands-on experience with Copilot Studio (agents, bots, IVR design) Experience integrating Azure Communication Services (ACS) with Dynamics 365 Strong knowledge of Power Automate ...

Customer Service/Contact Centre 365 Contact Centre Telephony Consultant Case routing, queues, work streams, agent experience Omnichannel configuration (voice, chat, messaging) Telephony & IVR 365 Contact Centre Telephony Consultant Contact centre telephony concepts 365 Contact Centre Telephony Consultant Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover … scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design 365 Contact Centre Telephony Consultant Topics, triggers, variables (local/global) Conditional logic and conversation flow control Voice-enabled bots/IVR agents Speech recognition & text-to-speech concepts Error handling, retries, and graceful fallbacks Integration Dataverse read/write ...

Customer Service/Contact Centre 365 Contact Centre Telephony Consultant Case routing, queues, work streams, agent experience Omnichannel configuration (voice, chat, messaging) Telephony & IVR 365 Contact Centre Telephony Consultant Contact centre telephony concepts 365 Contact Centre Telephony Consultant Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover … scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design 365 Contact Centre Telephony Consultant Topics, triggers, variables (local/global) Conditional logic and conversation flow control Voice-enabled bots/IVR agents Speech recognition & text-to-speech concepts Error handling, retries, and graceful fallbacks Integration Dataverse read/write ...

Configure and optimise Dynamics 365 Omnichannel for voice, chat, and messaging Design case routing, queues, work streams, and agent experiences Build Copilot Studio agents & IVR bots with conditional logic, speech recognition, and fallback handling Integrate Azure Communication Services (ACS) with Dynamics 365 and Omnichannel voice Develop Power Automate flows … downstream processes Ensure robust solution design, failover, scalability, and a seamless user experience Monitor, troubleshoot, and optimise contact centre operations, call flows, and IVR performance Support Teams Telephony integration, including SBC/ICS setup and context handling What We’re Looking For: Proven experience with Dynamics 365 Customer Service/ ...