19 of 19 IVR Jobs

secure, and efficient application architectures for Medicare call center platforms. Stakeholder Collaboration: Work closely with Product Managers, Solutions Architects, and Engineering Teams to refine business requirements and implement solutions. IVR & Contact Center Technologies: Design and integrate IVR platforms (Nuance, Genesys, Microsoft) and cloud-based contact center solutions (AWS Connect, Google CcaaS). Compliance & Security: Ensure adherence to Medicare regulations, HIPAA … years in application architecture, with at least 3 years in Medicare call center environments. Strong knowledge of AWS, Azure, GCP, and cloud-native technologies. Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS and modern CRM SaaS including Microsoft Dynamics 365, Salesforce, ServiceNow. Experience and knowledge in application operations and maintenance, analyzing and reducing technical More ❯

optimisation systems for property operations. You'll leverage technologies such as process mining, predictive analytics, and intelligent decision support systems, while also incorporating complementary AI capabilities including voice technologies (IVR, voice-to-text), computer vision (image and video-based diagnostics), and natural language processing where they provide strategic value. Beyond our customer-facing products, you'll drive internal operational excellence More ❯

Addressing system issues/defects, including desktop application, integration application, and all supporting tools. Oversee application updates and enhancements for Oracle Siebel CRM. Oversee the development and integration of IVR platforms (Nuance, Genesys, Microsoft) and cloud-based contact center solutions (AWS Connect, Google CcaaS). Required qualifications to be successful in this role: 8+ years in software development, with at … least 3 years in Medicare call center environments. Strong knowledge of AWS, Azure, GCP, and cloud-native technologies. Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS. Familiarity with SAFe Agile and traditional waterfall approaches. Understanding of HIPAA, Medicare regulations, and cybersecurity best practices Desired qualifications/non-essential skills required: Experience with Federal Government More ❯

Full-Time, Contract to Hire Duration: 3 months Location: Englewood, CO- 80112 (Onsite) As a Staff Software Engineer, you will: • Designing and implementing contact flows in AWS Connect, including IVR menus, call routing logic, and integration points with external systems. Configuring AWS Connect instances, phone numbers, queues, and other settings based on business requirements. Developing custom contact attributes, prompts, and … years of experience in AWS Connect development and implementation. • Proficiency in AWS services such as Lambda, DynamoDB, S3, CloudFormation, IAM, and CloudWatch. • Strong understanding of contact center operations, including IVR systems, call routing, and telephony integrations. • Experience with programming languages such as React, Python, JavaScript, or Java. • Solid understanding of RESTful APIs, web services, and microservices architecture. • AWS certification (e.g. More ❯

in technology modernization, with at least 3 years in Medicare call center environments. Strong knowledge of AWS, Azure, GCP, and cloud-native technologies. Experience with Oracle Siebel CRM, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS. Familiarity with SAFe Agile, DevOps, and traditional waterfall approaches. Understanding of HIPAA, Medicare regulations, and cybersecurity best practices. Desired qualifications/non More ❯

identify opportunities for operational efficiencies. Monitoring and tracking the program's budget throughout its lifecycle. Support CMS's Virtual Contact Center Strategy, including Contact Center Operations, MyMedicare.gov, Speech Interactive Voice Response, Computer Telephony Integration, and National Data Warehouse. Provide comprehensive documentation on all system configurations. Analyze implementation processes to determine necessary technology and skills, aiming to reduce or eliminate technical More ❯

software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow). Experience with generative AI in the customer service domain is a plus. IVR/Routing/ACD experience preferred. Experience in business process improvement and customer success. Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership, and gain strategic More ❯

this role you must have - Good experience of Amazon Connect (my client have just launched this) And ideally you will have ADO Pipeline Development, web chat, call monitoring and IVR payment solutions. Well respected financial service client are looking for a Senior Contact Centre Engineer with good knowledge of Amazon Connect. In this key role you will be responsible for More ❯

this role you must have - Good experience of Amazon Connect (my client have just launched this) And ideally you will have ADO Pipeline Development, web chat, call monitoring and IVR payment solutions. Well respected financial service client are looking for a Senior Contact Centre Engineer with good knowledge of Amazon Connect. In this key role you will be responsible for More ❯

setup using the following technologies: Servers : Windows, Linux, CUCM (Cisco), Cloud (AWS) Networks : Cisco (L2/L3/Firewall/Wireless), F5 (Load Balancers); Knowledge of voice systems (VoIP, IVR, Bandwidth control, etc.) Other Information Work visa sponsorship is available On-site work only (no remote work available) Please view all our Team Japan jobs at people-first-recruitment Please More ❯

proposition. You'll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies - such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others. You'll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in More ❯

troubleshooting and resolution for Amazon Connect and telephony issues. This role supports configuration, integration, and performance monitoring tasks. Key Responsibilities - Investigate and resolve escalated incidents related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor More ❯

and delivery in a forward-thinking organisation. Key Responsibilities Design, implement and manage outbound campaigns across SMS, email and voice to support customer self-cure and inbound contact. Develop IVR strategies and manage dynamic call routing to align inbound contact with agent skill sets. Collaborate with Risk Analytics and Business Intelligence to shape data-driven contact strategies. Maintain and roll More ❯

to interact effectively with cross-functional teams. • Experience editing, updating, and modernizing legacy code. Preferred Qualifications: • Experience integrating telephony systems with web applications (e.g., handling inbound/outbound calls, IVR, call routing). • Knowledge of security best practices for telephony, server administration, and web applications. • Knowledge and hands on experience with telephony systems and Linux server management, including installation, configuration More ❯

operations. Proficiency elaborating and writing User Stories. Proficiency in SQL, Excel, Power BI, and data visualization tools. Experience with Lean Six Sigma, Agile methodologies, and workflow automation. Familiarity with IVR systems, CRM platforms, and cloud-based contact center solutions. Desired qualifications/non-essential skills required: Experience with Federal Government, Center for Medicare and Medicaid (CMS) and Healthcare sectors. CGI More ❯

Experience designing and building large-scale contact centres Experience of NICE CXone deployments Experience designing and implementing digital messaging solutions Hands-on experience implementing Workforce Optimization Tooling ACD/IVR configuration CRM integration Outbound Dialling Digitally First Omnichannel (DFO) Agent Desktop Customisation Implementation of highly complex routing logic A strong understanding of contact centre reporting and KPIs Live chat/ More ❯

project Engineering Change Proposal (ECP) requests. Provide additional effort for Voice MACs, including Line Provisioning, Phone deployment, migration from TDM to VoIP services, and programming call tree and Interactive Voice Response functionality on the ACDS. Monitor network performance, make recommendations for improvement, and ensure compliance with Performance Work Statements (PWS), MOAs/MOUs, and SLAs. Document and report repair actions More ❯

ensuring full operational functionality and customer satisfaction. Support migration from TDM to VoIP services in authorized locations, ensuring seamless transitions and adherence to protocols. Program call tree and Interactive Voice Response functionality on the Automated Call Distribution System (ACDS), contributing to overall system functionality and efficiency. REQUIRED QUALIFICATIONS Experience: 2-5 years' experience Certifications: BICSI Installer certification Fiber Optics Installer More ❯

experiments, and drive insight-led enhancements to cure, recovery, and roll rates. Own the development and A/B testing of omni-channel engagement flows - SMS, email, push, app, IVR, and agent - informed by behavioral and risk signals. Lead strategy and oversight of third-party collections and debt recovery partners. Define SLAs, implement champion/challenger frameworks, and hold agencies More ❯