26 to 27 of 27 Permanent IVR Jobs

Job Title: UX Content Conversation Designer Location: Ashburn, VA Type: Contract Contractor Work Model: Remote Description: • Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR. • Write conversational content that aligns with our brand voice and More ❯

years of experience in an IT project testing role -1+ years of experience working in a contact center with understanding of fundamental concepts such as Interactive Voice Response (IVR), Automated Call Distributiion (ACD), Voicebots, Skills/Queues, Agent Workspace, Softphone, Workforce Management (WFM), Forecasting, Scheduling, Shift Bidding, Quality Management (QM), and Evaluation Scorecards. -Proficiency in MS Excel is a More ❯