1 to 25 of 184 Permanent Incident Management Jobs

Head of Customer Operations – Service Performance, Incident Management, Service Desk, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, ITIL, Lancashire (Hybrid – 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading … based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional customer site travel ...

Role: Incident & Problem Management Analyst (SC Eligible/Clearance) Job Type: Permanent Location: Warrington Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference … innovative technology. Work with customers and identify opportunities to support their strategy and improve their processes across functions. Job Purpose and Primary Objectives The Incident and Problem Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require ...

safeguarding our digital assets and ensuring the resilience of our information systems. You will contribute to a secure environment by applying your expertise in incident response, risk management, and security guidelines. Key Accountabilities: Vulnerability & Exposure Management Leading efforts to identify, prioritise, and track vulnerabilities across cloud … support to reduce risk and improve security outcomes Security Advisory & Support Assisting technology teams in resolving exposure issues related to identity, network security, posture management, and secure configurations Acting as a security advocate, delivering clear written and verbal communication to technical and non-technical stakeholders Creating and delivering training ...

Develop automation scripts using Python, Bash, PowerShell, or Golang Ensure high availability of mission-critical 24x7 financial systems through operational processes, SRE practices, and incident management Troubleshoot cloud and hybrid cloud-to-data center deployments using log aggregators such as Splunk, CloudWatch, or Cloud Monitoring Enforce cloud compliance … security, and scalability standards aligned with financial regulatory requirements (SEC, FINRA) Follow ITIL Operations Processes: Change Management, Incident Management, Problem Management, and Service Request Management Mentor junior engineers and provide technical oversight to vendor staff Collaborate with Cloud Security engineers to ensure secure architecture design ...

Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider … work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with ...

relentless focus on operational excellence, the Head of Security Services builds and empowers high-performing teams to deliver 24/7 threat detection, rapid incident response, and proactive risk management. This includes ownership of security controls, security testing, tech assurance and vulnerability and threat management, and incident … KPIs, regularly reporting to leadership on SOC events/incidents and overall effectiveness. • Review metrics at a group level and adjust services strategy accordingly. • Management of the security technology stack and continuous improvement of services. Incident Response & Threat Management • Serve as incident commander (including on-call ...

operation, and continuous improvement of a critical Security Operations Centre (SOC) supporting MOD programme. You will be hands on responsible for Vulnerability Management, incident management, and SOC services meet agreed quality and assurance standards within a highly regulated environment. Key Responsibilities Act as the escalation point … security incidents Conduct Vulnerability Management and incident response activities Prepare report incidents and SOC performance metrics to SOC Leadership Work hands on with SIEM detection tooling and prepare reporting used for the use-case development Contribute to reporting and configuration changes, enhancements, and operational alignment Ensure incident ...

Major Incident Manager/Incident & Change Analyst (Contract) 📍 Berkshire – On-site 💰 Up to £230 per day (Contract) 📅 6 Month Contract 🕒 24/7 Rotational Shifts (Including Nights, Weekends & Bank Holidays) Stott & May are currently working with a leading consultancy who are looking to expand their team with … addition of two experienced Major Incident Managers/Incident & Change Analysts to support a major UK utilities client. As a Major Incident Manager , you will be responsible for leading the response to high-priority incidents impacting critical business services, ensuring issues are resolved quickly while maintaining clear ...

responsible for designing, automating, and optimising cloud infrastructure while helping to improve platform reliability, observability, and security. You'll also contribute to incident management, continuous improvement initiatives, and the development of engineering standards that support long-term scalability. Key Responsibilities Cloud Infrastructure & Platform Engineering Design, implement, and maintain … secure, scalable Azure cloud infrastructure. Automate infrastructure provisioning and management using Infrastructure as Code, including Terraform. Ensure platforms are resilient, high-performing, and cost-efficient. Manage access controls and permissions across infrastructure and data environments. Identify opportunities to improve platform capability through new Azure services and enhancements. CI/ ...

support, cyber security and platform teams to ensure operational readiness. Operational Governance & Service Lifecycle Ensure all services entering production meet operational readiness requirements including: Incident Management Request Management Problem Management Change Management Knowledge Management Oversee creation and validation of service design packages and operational … access controls and operational tooling are fully configured and validated before go-live. Maintain clear governance around service catalogue alignment, operational ownership and lifecycle management . Cross-Team Collaboration Act as the central point of coordination between product delivery and operational support teams . Run structured readiness workshops including ...

also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive effective incident management processes to ensure critical services remain reliable and issues are resolved quickly. As IT Service Manager, you will act as the primary point … managing service transition activities for new or updated services Managing third-party vendors and suppliers to ensure service quality and value for money Supporting incident management processes and driving timely resolution of service disruptions Identifying root causes of recurring issues and implementing improvements to prevent future incidents Driving ...

months (rolling) A well-established global business is seeking a hands-on IT Support Technician to support day-to-day IT operations across incident management, end-user support, and laptop set-up. This is a highly practical, onsite role suited to someone comfortable working across hardware, user support … core IT troubleshooting in a fast-paced environment. Key Responsibilities: Incident management and ticket resolution Laptop builds, set-up, and deployment Hands-on IT support across hardware and end-user issues General IT technician/desktop support tasks Support across Azure and Google environments Desired Skills: IT support ...

Permanent AVP Crisis Management (Fintech) - Crisis management frameworks/simulations/testing The candidate will be required to interact with a broad range of internal and external stakeholders. Internally, this includes colleagues at all levels of the organization, up to and including Executive management. The candidate will: Support … governance, strategy, performance measure and levels of risk mitigation that should be adopted to support the successful delivery and maintenance of the Crisis Management framework. Engage with Compliance and Regulatory Relations teams to assess any impact to the Crisis Management framework post communicated changes to regulations. Co-ordinate ...

Service Desk to provide support that cannot be performed remotely. In addition, team members will be required to contribute to other IT service management processes, functions and projects to ensure that service operation is efficient and professional. The vision of the Service Desk and the Desktop Support Team … Directory administration Software installation, in accordance with Trust process and policy Manage own work load with direction from Desktop Support Manager and Desktop Supervisor Incident Management Service Request Fulfilment Configuration Management About us Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive ...

build innovative solutions that actively change things for the better. Job Description Administer and maintain ITSM platforms, ensuring optimal performance, availability, and security Manage incident and change management workflows, coordinating with stakeholders to minimize service disruptions. Configure, customize, and optimize ITSM platform features to meet retail … manner. Participate in system upgrades, patches, and maintenance activities with minimal business impact. Qualifications Proven experience with ITSM platforms such as ServiceNow, Jira Service Management, BMC Remedy, or comparable solutions. Strong knowledge of IT service management processes, including incident management, change management, and service request ...

Crisis Management (Operational Resilience, Business Continuity, Crisis Simulation, Incident Management, Financial Market Infrastructure) A leading global financial market infrastructure organisation is seeking an Assistant Vice President - Crisis Management to join its Enterprise Resilience function in London. This is a key role supporting the development and delivery … organisation's crisis management framework, ensuring the business can effectively anticipate, respond to, and recover from major operational, technology, and market disruptions. You will work closely with senior stakeholders across the organisation, including executive leadership, while also engaging with external market participants and industry bodies. The position focuses ...

production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases … needed. Proactively identify and address potential issues before they impact service delivery. Completing service bookings, including provisioning of occasional use services. Technical Execution & Incident Management: Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact. Log, analyse, and act upon ...

classified as Critical National Infrastructure (CNI). The service operates under strict SLA/SLO requirements, requiring disciplined operational practices, reliable releases and calm incident execution. You will create an operating model where incident triage and coordination are shared across team members, supported by clear runbooks, decision rights … creating T‐shaped practitioners so everyone can contribute across development, operations and service resilience, while providing people leadership and owning delivery excellence, financial management and reporting. Key responsibilities DevOps delivery leadership (build + run) Lead day-to-day delivery for a combined DevOps team, balancing roadmap outcomes with operational ...

global business. The Digital Governance Risk and Compliance organization fosters a culture of transparency, accountability, and trust by promoting good governance, effective risk management, and regulatory compliance. These capabilities help bp balance security with usability, optimize technology investments, and enable bps business to meet its compliance obligations … ensure bp continues to meet new laws and regulations, attainment and maintenance of industry certifications, delivering audit programs and leading compliance governance, risk management and reporting for your area. What you will deliver You will: Lead the delivery of the global cyber and digital resilience compliance program and roadmap ...

teams at all levels Leading cross-functional initiatives with Data Engineering and wider Digital Services Managing budgets, contracts and supplier relationships Corporate Risk and Incident management Supporting digital transformation and application convergence initiatives aligned to Trust strategy Driving continuous improvement and user experience enhancements across all supported systems … Previous experience in applications management, systems lifecycle management, leading technical teams and working with suppliers is essential, as is the ability to work confidently across a large, complex organisation. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. ...

ensure operational teams can confidently support the live Finance platform. Contribute to hyper-care and early life support activities post-go-live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance. Manage incident triage, root cause analysis, and problem resolution … operational efficiency of the platform. Job Requirements: Essential: Experience in application support, ideally with finance platforms, OneStream in particular. Strong understanding of Service Management frameworks such as ITIL. Solid background in: Operating system management (Windows/Linux) Application troubleshooting and performance optimisation Log analysis, system monitoring, and incident ...

recorded accurately, & that via utilisation of the knowledge base appropriate resources are applied. The post holder will be responsible for handling requests through the incident management lifecycle within agreed SLA & KPI timescales. The role will also involve escalating tickets both internally & with the trusts external providers. The post … service improvement. Excellent people & communication skills are essential to maintain effective communication links. Previous experience of working on a Service Desk, using service management tools & utilising remote support and management tools would be very helpful. You will be required to work within a shift pattern of either ...

continuity solutions that help us power global travel for everyone, everywhere. You will partner with teams across technology, cyber, workforce, facilities, and third-party management to identify and manage operational risks, align resilience capabilities, and ensure readiness for disruption. In this role, you will map critical operational dependencies, develop … relevant policy updates to reflect program development and application of requirements to the business based on criticality. Lead the implementation of the Business Continuity Management (BCM) and support the continued development of the Disaster Recovery (DR) program enabling technology teams to develop a deeper customer centric posture in managing ...

productivity applications. · Experience in Exchange Online and other M365 Collaborative tools/products like MS Teams, SharePoint, One Drive etc. · Knowledge about License Management · PowerShell scripting · Knowledge about JIRA and ServiceNow tool · Establish and maintain excellent relationship with customer stakeholders and develop processes to improve efficiency and effectiveness … Azure tenant-level configuration, including · Azure Active Directory administration · Single Sign-on (SSO) · Conditional Access Policy (CA) · Multi-Factor Authentication (MFA) · Identity and Access Management (IAM) · Managing/Administering Exchange Online and other M365 Collaborative tools/products like Teams, SharePoint, One Drive etc. · Configure and manage a Teams ...

practices across a live Azure-based platform and a new strategic platform being brought into service. The role is focused on reliability, observability, incident management, resilience, and automation . You’ll help define how services are measured and operated, introducing practical improvements around SLIs, SLOs, error budgets, monitoring … environments Azure cloud environments in enterprise-scale businesses SLO/SLI/error budget design and implementation Observability tooling (Prometheus, Grafana, OpenTelemetry or similar) Incident leadership across Sev1/Sev2 environments Disaster recovery, resilience testing, RTO/RPO Terraform infrastructure as code CI/CD pipelines and engineering enablement ...