1 to 25 of 218 Permanent Incident Management Jobs

related positions Additional Required Experience: Experience configuring, and analyzing local and wide area networks, intranets, extranets, and IP addressing Experience performing system hardening, patch management, and configuration management. Experience designing, programming, or analyzing computer architectures and operating systems. Experience in Security Patch Management, Configuration Management, Firewall Management, Disaster Recovery, Incident Management, and Information Management desired Experience in providing 24x7 support for real-time data communications systems and troubleshooting system problems involving real-time data communications systems desired Experience with virtual environments, VMWare ESXi desired Experience with Physical Access Control Systems (PACS), Honeywell, Genetec ...

Business Services Authority (NHSBSA) and our customers. We are looking for an experienced and motivated individual to join the IT Service Management team on a 12-month fixed term opportunity covering maternity leave Based in either Newcastle or Blackpool, this role combines both Problem Management and Change Enablement … responsibilities across two critical ITIL practices that support service stability, governance and continual improvement across DDaT You'll lead and coordinate the management of IT problems and changes across the organisation, ensuring robust governance, risk management and service assurance processes are followed. Working closely with resolver teams, delivery ...

Senior Major Incident & Incident Manager Location: Belfast (Office-based with on-call requirements) Contract: Permanent The Opportunity An exciting opportunity has arisen for an experienced Senior Major Incident & Incident Manager to lead a high-performing team delivering 24/7 incident management services within … guiding teams through resolution while maintaining strong stakeholder communication throughout. Candidates must be eligible for SC Clearance. Key Responsibilities Lead and support the Major Incident Management team Act as the primary escalation point for major incidents Ensure incidents are resolved within SLAs Provide executive summaries during P1 incidents ...

teams, the Continuity Manager designs, documents, and maintains continuity and recovery plans aligned with federal requirements, NIST frameworks, ISO standards, and ITIL 4 resilience, incident, and problem-management practices. The role facilitates tabletop exercises, failover tests, and readiness reviews, providing leadership with metrics, dashboards, and audit-ready reporting. … exercises, simulations, and failover or recovery tests; identify gaps and improvement opportunities; and drive remediation efforts with accountable stakeholders. Collaborate with IT operations, cybersecurity, incident response, problem management, service owners, and vendors to integrate continuity and resilience requirements into projects, changes, releases, and operational practices. Produce continuity ...

major London location. You will take the lead in shaping, managing and delivering a robust resilience programme which incorporates business continuity planning, major incident management and crisis management planning. The role commences on a 14-month FTC. Your role will include: Shaping, managing, and setting the Resilience … driving the following work streams: Manage and deliver the Business Continuity strategy including maintenance of ISO 22301 certification and overseeing the internal audit programme Management of the Crisis Management plans Responsible for running the annual Crisis Management exercise Shape and deliver the Incident Management strategy ...

Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements ...

where we foster creativity, while supporting what we love the most connecting millions of people every day. The Associate Analyst is expected to drive incident resolution upwards of 90% of all issues without the need for any escalation. Ideal candidate must possess demonstrable leadership qualities combined with technical expertise … ideas and options. Work with technical teams to identify and implement improvements in tools and monitoring using automation or other technical solutions. Work with Management and Operations SMEs to identify potential areas of improvement in processes. Develop and implement those improvements and engage with Operations teams to ensure process ...

effective governance, operational control and service quality. Collaborating with technical, service delivery and customer facing teams, you will drive adoption of best practices across Incident, Problem, Change, Service Request, Knowledge, Asset and Service Level Management. You will use data, customer feedback, and operational insights to identify improvement opportunities, leveraging … automation, AI and service management tooling to enhance efficiency, scalability and customer experience. The role requires strong stakeholder engagement, leadership of service reviews and governance forums and the ability to embed practical, outcome-focused processes that improve performance, reduce risk and support continual service improvement. Location/ ...

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly … experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex or time-critical ...

fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke . You'll combine home and office working to ensure a positive work/life balance. It's an exciting time to join SNG as we continue to develop … self-service as we move forward to improve the IT support experience for all SNG colleagues. The Role As Head of IT Service Management , you'll be responsible for driving delivery of SNG's IT service strategy and leading the IT service management function within CIO, enabling organisational ...

malicious activity using telemetry, SIEM data, and threat intelligence, develop hypotheses based on MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs), and support incident management and response activities when threats are identified. We are open to experienced SOC Analysts where threat hunting, investigations, and proactive detection have formed … tradecraft Experience working with Indicators of Compromise (IOCs) and threat intelligence feeds Solid experience across the security event life cycle, including detection, investigation, and incident management Hands-on experience with EDR/XDR technologies such as Microsoft Defender, CrowdStrike, SentinelOne, or Carbon Black Strong knowledge of networking fundamentals ...

malicious activity using telemetry, SIEM data, and threat intelligence, develop hypotheses based on MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs), and support incident management and response activities when threats are identified. We are open to experienced SOC Analysts where threat hunting, investigations, and proactive detection have formed … tradecraft Experience working with Indicators of Compromise (IOCs) and threat intelligence feeds Solid experience across the security event life cycle, including detection, investigation, and incident management Hands-on experience with EDR/XDR technologies such as Microsoft Defender, CrowdStrike, SentinelOne, or Carbon Black Strong knowledge of networking fundamentals ...

Major Incident Manager Office based - Belfast Be at the heart of real time action. Come and join the team. We've just launched our brand new Tech Ops Command Centre in Belfast at our Hillview House office, and we're growing a high impact team of Major Incident … operates and evolves. Eligibility to undergo SC Clearance What you'll be doing You'll be the driving force behind the end-to-end management of our highest-priority incidents. That includes: Taking full ownership of major incidents from start to finish Determining severity, verifying priority, and reallocating where ...

Contract Project Managers – Vulnerability & Incident Management Global Insurance Client | 6-Month Contract | Flexible Location (Manchester/London/Southwest) | ASAP Start | £550-£600/day (inside IR35) We are supporting a confidential enterprise AI and cyber transformation programme for a global insurance organisation and are seeking experienced contract … Project Managers across multiple workstreams: Project Manager – Vulnerability & Legacy Application Remediation Technical Project Manager – Vendor/3rd Party Coordination Project Manager – Incident Management & Operational Resilience Successful candidates will have proven enterprise-scale delivery experience within complex cyber, security or technology transformation programmes. You will be comfortable operating within ...

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat issues ...

execution, scaling the team, building operational maturity, and championing AI-augmented development practices. You will operate at multiple levels — coaching managers and ICs, owning incident response, and setting the operational direction for Xapien’s engineering organisation. The CTPO retains product and technical vision; you make it happen. This … native company. Key Responsibilities Drive Sustainable, Agile Delivery ● Establish lightweight, agile practices that support fast iterations, predictable delivery, and continuous improvement. ● Build delivery management processes (planning, estimation, forecasting) that give product and commercial teams confidence in timelines. ● Own QA and testing practices to ensure quality keeps pace with rapid ...

leadership and technical role, responsible for operational excellence, observability, and reliability at scale across a platform that serves millions of users. You'll own incident management processes, drive reliability engineering standards, and ensure the business maintains its exceptionally high availability targets. Key Responsibilities Own monitoring, alerting and observability … strategy, ensuring product teams have high reliability confidence and fast incident detection and resolution Lead and standardise incident management processes, maintaining a culture of accountability, transparency and continuous learning Define reliability patterns and standards to reduce cascading failures across distributed systems Own and manage the reliability roadmap ...

Cyber Security Manager is responsible for security operations, risk management, incident response, policy development and user awareness. The role will manage external 3rd party and internal virtual resources. Client Details The client is a well-established, multi-site professional services organisation operating at national scale. With a strong … clear guidance to leadership and technical teams Lead engagement with a third-party Security Operations Centre (SOC), ensuring effective monitoring, detection and response Oversee incident management, including coordination, post-incident reviews and continuous improvement actions Own and manage key security platforms, including security awareness and secure communications ...

Security Clearance Central Government client requires Duty Managers/Analysts to operate within a high-security, mission-critical environment These are not traditional Major Incident Management (MIM) or technical resolver role s Instead, the focus is on operational command, coordination, and real-time situational awarenes s across multiple … cross-functional awarenes s Responsibilities The Manager acts as the on-shift operational commander , with responsibility for: Leading real-time operational decision-making and incident command Coordinating across multiple domains including: Security Operations (SOC) Network Operations (NOC) Infrastructure Physical Security Declaring and escalating Major Incidents (MI) Maintaining the single ...

services across a complex, multi-site healthcare organization. Will have direct accountability for service desk operations, desktop and field support, endpoint services, IT asset management, and identity and access management functions. Ideal Candidate + What we're looking for: Has built or significantly matured a support operations function … simply managed one. A leader who has implemented and sustained ITIL-aligned processes in practice, including incident management, ticket governance, escalation management, and knowledge management. Has owned or directed the function responsible for the platform - shaping how the organization uses it, driving adoption, and managing accountability against ...

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly … experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex or time-critical ...

principles and outcomes Review policies, technical controls, governance processes and operational procedures against CAF requirements Assess cyber security capability across areas such as risk management, protective security, monitoring, incident management, supply chain and resilience Produce high quality assessment reports, observations, risk findings and improvement recommendations Contribute … assurance workbooks, delivery documentation and management information reporting Support onboarding, planning and scheduling activities for assurance engagements Work collaboratively with technical leads, assurance teams and delivery managers to ensure consistent delivery quality Support continuous improvement of CAF delivery methodologies, templates and knowledge assets Maintain strong stakeholder relationships whilst operating ...

help secure storage, query, protection, and use of data and will meet agreed availability levels. You will implement error detection, data quality checks, performance management and operational error alerting. This is a Hybrid, Nottingham based role (40% in the office) reporting to the Lead Data Security Engineer Role Responsibilities … data sources into a standardized and normalized data structure using a variety of tools such as Python, Alteryx, AWS Glue, SQL or other data management responsibilities for use in Security Metrics Develop data pipelines, data warehouses and reporting frameworks Use query languages such as SQL (structured query language ...

Engineering/IT) Engineering IT/PLM Manager – Cambridge/Hybrid – £70-75k & Benefits. The Product Lifecycle Manager is responsible for the ownership, management, optimisation and continuous improvement of Engineering IT systems, with a primary focus on Product Lifecycle Management (PLM). The role will … lifecycle, configuration, roadmap and continuous improvement plan for PLM and associated Engineering IT applications, including upgrades, enhancements and decommissioning decisions. · Application Portfolio Management: Manage core Engineering IT applications that support PLM, CAD integration, data management, reporting and configuration control. · PLM Champion: Champion PLM across Marshall Land Systems, promoting ...

impact scenarios Long term, stable contract opportunity THE DUTY MANAGER ROLE: As Duty Manager, you will act as the on-shift operational commander, leading incident response across security, network, infrastructure and physical domains. You will maintain full situational awareness, coordinate cross-functional teams and drive decisive action during live … events. This is a leadership focused role centred on operational control rather than hands-on technical delivery. DUTY MANAGER ESSENTIAL SKILLS: Proven experience in incident management, command centre or operational leadership roles Strong cross-domain awareness across SOC, NOC, infrastructure and security Ability to make structured decisions under ...