1 to 25 of 82 Remote/Hybrid Permanent Incident Management Jobs

Business Services Authority (NHSBSA) and our customers. We are looking for an experienced and motivated individual to join the IT Service Management team on a 12-month fixed term opportunity covering maternity leave Based in either Newcastle or Blackpool, this role combines both Problem Management and Change Enablement … responsibilities across two critical ITIL practices that support service stability, governance and continual improvement across DDaT You'll lead and coordinate the management of IT problems and changes across the organisation, ensuring robust governance, risk management and service assurance processes are followed. Working closely with resolver teams, delivery ...

Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements ...

effective governance, operational control and service quality. Collaborating with technical, service delivery and customer facing teams, you will drive adoption of best practices across Incident, Problem, Change, Service Request, Knowledge, Asset and Service Level Management. You will use data, customer feedback, and operational insights to identify improvement opportunities, leveraging … automation, AI and service management tooling to enhance efficiency, scalability and customer experience. The role requires strong stakeholder engagement, leadership of service reviews and governance forums and the ability to embed practical, outcome-focused processes that improve performance, reduce risk and support continual service improvement. Location/ ...

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat issues ...

Cyber Security Manager is responsible for security operations, risk management, incident response, policy development and user awareness. The role will manage external 3rd party and internal virtual resources. Client Details The client is a well-established, multi-site professional services organisation operating at national scale. With a strong … clear guidance to leadership and technical teams Lead engagement with a third-party Security Operations Centre (SOC), ensuring effective monitoring, detection and response Oversee incident management, including coordination, post-incident reviews and continuous improvement actions Own and manage key security platforms, including security awareness and secure communications ...

principles and outcomes Review policies, technical controls, governance processes and operational procedures against CAF requirements Assess cyber security capability across areas such as risk management, protective security, monitoring, incident management, supply chain and resilience Produce high quality assessment reports, observations, risk findings and improvement recommendations Contribute … assurance workbooks, delivery documentation and management information reporting Support onboarding, planning and scheduling activities for assurance engagements Work collaboratively with technical leads, assurance teams and delivery managers to ensure consistent delivery quality Support continuous improvement of CAF delivery methodologies, templates and knowledge assets Maintain strong stakeholder relationships whilst operating ...

help secure storage, query, protection, and use of data and will meet agreed availability levels. You will implement error detection, data quality checks, performance management and operational error alerting. This is a Hybrid, Nottingham based role (40% in the office) reporting to the Lead Data Security Engineer Role Responsibilities … data sources into a standardized and normalized data structure using a variety of tools such as Python, Alteryx, AWS Glue, SQL or other data management responsibilities for use in Security Metrics Develop data pipelines, data warehouses and reporting frameworks Use query languages such as SQL (structured query language ...

compliance across both IT and service provider network environments. The role requires a strong blend of strategic leadership, technical cyber security expertise, operational risk management and telecommunicatio ns network security knowledge. The Security Manager will work closely with Network Engineering, Systems, NOC, Infrastructure, Field Operations and third-party security … providers to ensure effective threat detection, incident response, vulnerability management and continuous security improvement Responsibilities Cyber Security Strategy & Governance Define, implement, and maintain Airband’s cyber and information security strategy, policies, standards and governance framework. Develop and maintain a security roadmap aligned to business objectives, operational resilience ...

Title: Junior Incident Manager Location: Remote Clearance: Active Secret clearance. Employment Type: Full-Time Role Overview We are seeking a Junior Incident Manager to coordinate the resolution of IT incidents and service requests. In this role, you will be the point of contact for restoring normal operations swiftly … Order objectives. You will work cross-functionally with IT teams, vendors, and stakeholders to maintain service stability and drive continuous process improvements. Key Responsibilities Incident Coordination: Oversee the end-to-end incident management lifecycle to ensure prompt resolution and minimal service disruption. Stakeholder Communication: Provide regular status ...

Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure … support operations, ensuring high-quality customer service and SLA achievement Manage workload allocation, resource planning, and day-to-day operational performance Drive proactive problem management, trend analysis, and preventative measures to reduce recurring incidents Own and optimise Service Management platforms such as ServiceNow and related monitoring tools Collaborate ...

play a key role in ensuring our systems and processes align with ISO 27001 and SOC 2 requirements, contributing to risk assessments, and supporting incident response activities. Working closely with product and engineering teams, you’ll help embed security into the design of our Microsoft Word … data while also shaping how we scale IT and security together. What you'll do: Governance & Compliance Own and evolve Definely’s Information Security Management System (ISMS). Lead ISO 27001 and SOC 2 Type II audits, ensuring controls remain effective. Drive readiness for ISO/ ...

make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer include: Incident Management: Log, investigate and resolve technical incidents and service requests via phone, email and live chat Escalation Handling: Take ownership of complex issues … Configure devices, user accounts and access permissions for new starters Vendor Liaison: Work with third-party suppliers to resolve application and system issues SLA Management: Manage priority tickets and ensure delivery within agreed service levels Documentation: Maintain accurate records, updates and technical documentation VIP Support: Deliver high-quality support ...

function, providing guidance to junior team members Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment Manage Change and Incident Management processes to minimise disruption Own the patching process across servers, endpoints, cloud, and network environments Oversee Service Desk operations and ensure strong … Microsoft Entra ID (Azure AD) Hyper-V Microsoft Purview Intune Azure Networking Experience supporting Service Desk/IT support functions Knowledge of Change and Incident Management processes Strong communication skills and ability to work across technical and non-technical teams Ability to take ownership and work independently Eligibility ...

Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement … initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks ...

Design, build and evolve a scalable cloud data platform Deliver Platform as Code using modern infrastructure tooling Manage platform performance, capacity, and availability Own incident resolution, root cause analysis, and continuous improvement Collaborate with engineers and third-party providers to mature the platform Contribute to monitoring, observability, and cost … strategies Support projects and business initiatives through robust platform delivery What Theyre Looking For: Microsoft Fabric experience Terraform experience Cloud platform engineering SQL Server management Incident management, problem-solving, and SLA-driven environments Platform engineering or data platform experience Agile delivery environments What Youll Work With: Microsoft ...

organisation supporting critical cloud-hosted customer platforms. This AWS Support Engineer opportunity is ideal for someone with strong AWS operational support experience who enjoys incident management, infrastructure troubleshooting, and maintaining secure, highly available cloud services. Key responsibilities: Day-to-day AWS platform support Incident management and service restoration Root cause analysis AWS infrastructure maintenance Patching and upgrades Certificate renewals Capacity management Backup operations Monitoring and alerting improvements Operational documentation and runbooks Release/change execution IAM governance Security compliance Service ownership On-call support participation Technical environment: AWS (EC2, S3, RDS, EKS, ElastiCache ...

Team Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.) As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will … coordinate incident management and support analysis for swift client issue resolution. Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care Proactively expanding project-specific documentation Profil Essential Skills: Ongoing or completed technical education Basic technical know-how, and experience to perform ...

Team Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.) As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will … coordinate incident management and support analysis for swift client issue resolution. Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care Proactively expanding project-specific documentation Profil Essential Skills: Ongoing or completed technical education Basic technical know-how, and experience to perform ...

Team Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.) As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will … coordinate incident management and support analysis for swift client issue resolution. Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care Proactively expanding project-specific documentation Profil Essential Skills: Ongoing or completed technical education Basic technical know-how, and experience to perform ...

production environments, ensuring operational stability, security, and performance across customer-facing services. Working within a collaborative Managed Services function, you'll be involved in incident response, platform maintenance, monitoring, operational improvements, and change management activities across cloud infrastructure environments. This position would suit someone who enjoys … Operations Support and maintain AWS production environments within a managed services setting Carry out routine maintenance including patching, upgrades, backups, certificate renewals, and capacity management Ensure cloud platforms remain secure, stable, and highly available Participate in an on-call escalation rota when required Incident & Problem Management Respond ...

Company: Albany Beck Location: London (Hybrid) About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities … reliability model. You will work across infrastructure, platform, and application teams to define standards, implement tooling, and establish operational practices that improve service stability, incident response maturity, and end-to-end visibility across systems. This role is best suited to someone who has helped design or scale ...

analysis, and empowers colleagues to achieve meaningful impact. About the Role As IT Operations Manager, you will be responsible for the day-to-day management of IT service delivery, infrastructure, and cybersecurity operations. Leading a small but highly skilled team, you'll ensure systems are resilient, secure, and aligned … continuous learning. Oversee Microsoft 365 and Azure environments, ensuring effective governance, security, and operational efficiency. Drive cybersecurity assurance activities, including security testing, risk management, vulnerability remediation, and compliance reporting. Lead major incident management, coordinating technical response and stakeholder communications. Maintain and test business continuity and disaster recovery ...

tier global consulting firm with one of the UK's largest and most respected cyber practices, housing over 200 specialists. Their Cyber Incident Response team is on the front line, helping organisations prepare for, respond to, and recover from the threats that keep boards awake at night. They … roles require at least eligibility for UK Security Check (SC) clearance. Existing clearance is highly advantageous. What You'll Do Lead and execute live incident response investigations, from forensic acquisition and root cause analysis to threat containment and eviction. Perform host-based and network forensics across Windows, Linux ...

Join Police Digital Service as a Cyber Detect Analyst. Permanent FT. Salary £45,000 per annum. About Police Digital Service The National Management Centre (NMC) is part of Police Digital Services and provides visibility and control of information risks for policing. It supports the 24x7x365 nature of police operations … edge technology and a strong set of processes. The NMC Cyber Detect Analysts will work closely with teams across the NMC, typically with the Incident Response Teams to ensure security issues are addressed quickly upon discovery. NMC Cyber Detect Analyst duties involve but are not limited to: Initial Triage ...

date policies and procedures? Are you passionate about technology, with a strong customer service ethos, focused on keeping abreast with Information Security Management frameworks and standards ( ISO2701, COBIT, ITIL) Lead Information Security Engineer/Analyst About the company: Do you want to be part of a successful organisation, that … will be actively responsible for ensuring the successful achievement of external certifications such as ISO27001, MOU, PSN and PCI-DSS etc alongside managing security incident response plans. In addition, the Lead information Security Analyst/Engineer will provide advice and guidance on government standards and industry best practice relating ...