1 to 25 of 73 Remote/Hybrid Permanent Incident Management Jobs

Head of Customer Operations – Service Performance, Incident Management, Service Desk, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, ITIL, Lancashire (Hybrid – 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading … based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional customer site travel ...

safeguarding our digital assets and ensuring the resilience of our information systems. You will contribute to a secure environment by applying your expertise in incident response, risk management, and security guidelines. Key Accountabilities: Vulnerability & Exposure Management Leading efforts to identify, prioritise, and track vulnerabilities across cloud … support to reduce risk and improve security outcomes Security Advisory & Support Assisting technology teams in resolving exposure issues related to identity, network security, posture management, and secure configurations Acting as a security advocate, delivering clear written and verbal communication to technical and non-technical stakeholders Creating and delivering training ...

Develop automation scripts using Python, Bash, PowerShell, or Golang Ensure high availability of mission-critical 24x7 financial systems through operational processes, SRE practices, and incident management Troubleshoot cloud and hybrid cloud-to-data center deployments using log aggregators such as Splunk, CloudWatch, or Cloud Monitoring Enforce cloud compliance … security, and scalability standards aligned with financial regulatory requirements (SEC, FINRA) Follow ITIL Operations Processes: Change Management, Incident Management, Problem Management, and Service Request Management Mentor junior engineers and provide technical oversight to vendor staff Collaborate with Cloud Security engineers to ensure secure architecture design ...

support, cyber security and platform teams to ensure operational readiness. Operational Governance & Service Lifecycle Ensure all services entering production meet operational readiness requirements including: Incident Management Request Management Problem Management Change Management Knowledge Management Oversee creation and validation of service design packages and operational … access controls and operational tooling are fully configured and validated before go-live. Maintain clear governance around service catalogue alignment, operational ownership and lifecycle management . Cross-Team Collaboration Act as the central point of coordination between product delivery and operational support teams . Run structured readiness workshops including ...

also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive effective incident management processes to ensure critical services remain reliable and issues are resolved quickly. As IT Service Manager, you will act as the primary point … managing service transition activities for new or updated services Managing third-party vendors and suppliers to ensure service quality and value for money Supporting incident management processes and driving timely resolution of service disruptions Identifying root causes of recurring issues and implementing improvements to prevent future incidents Driving ...

Permanent AVP Crisis Management (Fintech) - Crisis management frameworks/simulations/testing The candidate will be required to interact with a broad range of internal and external stakeholders. Internally, this includes colleagues at all levels of the organization, up to and including Executive management. The candidate will: Support … governance, strategy, performance measure and levels of risk mitigation that should be adopted to support the successful delivery and maintenance of the Crisis Management framework. Engage with Compliance and Regulatory Relations teams to assess any impact to the Crisis Management framework post communicated changes to regulations. Co-ordinate ...

global business. The Digital Governance Risk and Compliance organization fosters a culture of transparency, accountability, and trust by promoting good governance, effective risk management, and regulatory compliance. These capabilities help bp balance security with usability, optimize technology investments, and enable bps business to meet its compliance obligations … ensure bp continues to meet new laws and regulations, attainment and maintenance of industry certifications, delivering audit programs and leading compliance governance, risk management and reporting for your area. What you will deliver You will: Lead the delivery of the global cyber and digital resilience compliance program and roadmap ...

practices across a live Azure-based platform and a new strategic platform being brought into service. The role is focused on reliability, observability, incident management, resilience, and automation . You’ll help define how services are measured and operated, introducing practical improvements around SLIs, SLOs, error budgets, monitoring … environments Azure cloud environments in enterprise-scale businesses SLO/SLI/error budget design and implementation Observability tooling (Prometheus, Grafana, OpenTelemetry or similar) Incident leadership across Sev1/Sev2 environments Disaster recovery, resilience testing, RTO/RPO Terraform infrastructure as code CI/CD pipelines and engineering enablement ...

Remote (UK Only) This Is NOT a DevOps Role Real SRE Work Only Were looking for a true Senior Site Reliability Engineer with deep incident management experience, strong operational ownership, and expert Linux/AWS troubleshooting skills. This role is focused entirely on reliability, availability, incident response … experience (EC2, networking, autoscaling, IAM, load balancing) Deep Linux troubleshooting skills (performance, networking, debugging) Real 24/7 production on-call experience Hands-on incident management and postmortems Experience mentoring or leading a small technical team Scripting/automation with Python, Go, or Bash Strong observability skills (Datadog ...

standards higher. This is about: Scalable, secure Azure cloud environments Rock-solid Infrastructure as Code (Terraform) Mature CI/CD pipelines & GitHub workflows Observability, incident management & reliability Building a true DevOps/SRE culture If uptime, automation and elegant infrastructure matter to you - youll feel at home here. … Design and scale Azure infrastructure Drive Terraform best practice across environments Improve monitoring, alerting & system visibility Implement SRE principles (SLAs, SLOs, error budgets) Guide incident management & root cause analysis Elevate CI/CD and release strategies Embed a culture of automation, accountability and security You wont just respond ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

next step into a leadership role. This is a hybrid role, based out of Ripon, North Yorkshire. Description Provide leadership to the project management team and support their continued growth and development. Take ownership of key strategic initiatives. Oversee the delivery of the organisation's platform related projects, ensuring … work, and reporting on portfolio progress. Take responsibility for refining and enhancing the overall project delivery framework and ways of working. Profile Proven project management experience in an IT environment (e-commerce, Software development, Platform Business). A good general technical understanding of e-commerce and platform based businesses ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support ...

Identity & Access Management Engineer London (Hybrid) - 3 Days Onsite Per Week up to £80,000 + Benefits + Bonus Banking Sector Are you ready to safeguard one of the world's largest financial institutions? We're looking for a talented IAM Engineer to enforce security policies across banking … mature privileged access systems, and make a real impact on enterprise security. What you'll do: Provide engineering support for RSA IGL Identity Access Management application Create and mature access reviews, implement privileged access controls Investigate/resolve incidents, manage operational queries (passwords, access issues) Maintain knowledge base/ ...

help ensure our IT services deliver consistent value across a fast-paced, rapidly evolving organisation. This is a great opportunity to broaden your service management experience, build strong relationships across the business, and play a key role in maintaining high-performing IT services that keep Evri moving. About … Role As an Associate IT Service Delivery Manager, you'll support the management of critical IT services, oversee the performance of strategic IT vendors, and act as a key point of contact for operational stakeholders. You'll ensure that services are reliable, well-documented, and continuously improving, while gaining ...

great opportunity comes with clear progression opportunities and will require someone to come with both technical and GRC security experience. Key Responsibilities: Oversee security incident management and response Threat management Configure, implement and maintain security tools such as SIEM, XDR, EDR, vulnerability management Implement and maintain … security controls Conduct vendor risk assessments, support internal and external audits Governance, risk and compliance Skills & Experience: Proven experience in Cyber Security operations, threat management Strong knowledge of SIEM, XDR, EDR, vulnerability management, firewalls and network security Good understanding of risk management, vendor security assessments and compliance ...

Head of SAP COE One of our largest Logistics & Transportation management clients are actively seeking a Head of SAP Centre of Excellence to require delivering the ongoing development of technology systems that support complex, high-volume operational environments across multiple UK sites. You will be responsible for keeping applications … running, major incident management, problem management & project delivery of new systems. You will be heavily involved in strategy design for SAP Upgrades and New SAP Implementations across the organisation reporting directly into the Head of IT delivery solution having a massive influence on the early phases ...

ROLE DESCRIPTION Hybrid - 12 month FTC - London The Business Systems Manager is responsible for the management, maintenance, support, and development of business applications, including both bespoke and packaged solutions. This role is accountable for delivering a streamlined operational process for business applications, ensuring effective integration between systems, and collaborating … party providers Lead, assess, organise, and prioritise work for enhancements, issues, and change initiatives, working with delivery teams and external partners Drive effective ticket management and maximise value from work tracking and change management processes Take ownership of the Change Request process Plan and manage programmes of change ...

assistance Work closely with stakeholders to collect requirements and deploy solutions within ServiceNow to streamline business processes. Customize and tailor ServiceNow modules, encompassing Incident Management, Change Management, Service Catalog, and Knowledge Management. Administer user access, roles, and permissions within the ServiceNow environment. Develop and manage ServiceNow reports ...

junior engineers to improve overall team capability. Client Site Visits: Attend customer locations for physical installations, complex troubleshooting, or emergency break-fix scenarios. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...