1 to 25 of 372 Permanent Incident Management Jobs

directed by the Engineering Manager. Respond promptly to any unplanned maintenance issues or repairs to ensure minimum down time Demonstrate tenacity in approach to incident management and actively pursue investigations to identify root causes Understand importance of preventative maintenance schedules and prioritise activities to efficiently use resources Use more »

TTP Your skills and experience Important skills and experience: SOC operations and transformation, Developing security operating procedures and processes, Producing dashboards and reports, Vulnerability Management utilising Tanium & Tripwire Incident Management utilising Elastic Stack and DCC and Endpoint security utilising Trend, SolarWinds and vSphere Cyber Kill Chain (CKC more »

a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime … operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and … timely manner. Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics. Work closely with the Infrastructure and Development teams on problem management Deliver reliable IT services including service desk and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable more »

Practice. Based on an established and well-run site, you’ll work closely with customers and internal teams to support and enhance the warehouse management system which includes AI and robotics. You’ll also optimising business/logistics processes and maintaining high standards of performance. From incident and … problem management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. This includes: Identifying operational issues and driving improvements in system function and performance. Liaising with customers to find innovative ways to improve processes and efficiency to drive continuous improvement Leading troubleshooting procedures … such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met within an ITIL environment Developing operational solutions and determining their impact on the logistics system to ensure SLAs are met Anticipating operational issues and monitor technical availability and performance. more »

Workday Financials, Workday Adaptive, Coupa, Dell Boomi, Longview and Navan. For the systems above, you will be managing the delivery of security audits, access management, release management, and key rotation. Partner with the Finance team to improve existing systems and processes. Be the ambassador of change, able to … of a team across multiple systems. Own the roadmap of change and implementation for the team while periodic and BAU tasks continue. Owning the incident management across all Finance systems, be the first point of contact. Experienced in finance transformation projects/programmes where you are implementing systems more »

to meet and exceed the standards required. General Responsibilities Lead the development of the company’s technical function as an integral part of the management team. Advising the business management on matters related to food safety, legality, and quality across all operations. Developing and continually refine the Food … Safety and Quality Management Systems, aligning them with HACCP principles. Uphold compliance with company and customer standards, as well as regulatory requirements governing food safety, legality, and authenticity. Serve as the primary contact for addressing customer technical inquiries promptly and effectively. Manage and oversee customer, third-party, and industry … TACCP and VACCP teams. Final verifier of specifications, labels, barcode generation and artwork approval to ensure regulatory compliance. Testing, application and development of the incident management and product withdrawal and recall systems. Capable of using root cause analysis to drive robust preventative action plans. Trend microbiological data ensuring more »

problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be involved in large scale projects, problem management, and development and implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services … systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project … capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to more »

the environment, and compliance with relevant regulations and standards within the organisation. This position involves a combination of risk assessment, regulatory compliance, training, and incident management. PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS) Regulatory Compliance: Stay abreast of local, national, and international regulations pertaining to environmental health and safety, ensuring … effective occupational health service to satisfy the requirements of the business and legislation to comply with all legislative wellbeing health checks. Support in the Management of all EHS data including statistical information and incident reports etc. Environmental Management: Integrate Environmental, Social, and Governance (ESG) principles into EHS … initiatives, working to enhance the organization's sustainability performance, foster stakeholder trust, and drive long-term value creation through responsible business practices. Maintain waste management strategies to minimise environmental impact and promote sustainability initiatives within the organisation, including waste reduction, recycling programs, and proper disposal practices in compliance with more »

network credentials Tenable Security Centre and provisions access to vulnerability scanning systems. Integration of Nessus/Security Centre with other security and IT systems management tools (i.e. Splunk, ServiceNow) Developing and maintaining standard processes and operating procedures, creating technical architecture diagrams and system build documentation. Operating the scanning tools … and maintaining coverage along with supporting the vulnerability management and remediation teams in understating how to remediate vulnerabilities (i.e. laptops, VMs, wireless devices) Experience of vulnerability management team to build asset repositories and asset scan policies Working closely with customer delivery managers to prioritize daily tasks and participate … to security tools/solutions. Improving customers' security deployments and integrate new technologies and services. Technical Skills & Competencies 5+ years of experience in Vulnerability management domain and experience with working with web Proxy teams and working on vulnerability assessment operational issues 2+ years of experience with performing systems administration more »

is looking for an IT Helpdesk Analyst to join the team in London. In this role, you will provide customer service, application support, change management oversight, release management, business continuity planning, incident management, vendor management and user access control and provisioning. Role Responsibilities Provide a … s collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and more »

will run as a 12-hour shift, working 4 days on 4 days off. Role Responsibilities Key responsibilities include but are not limited to: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks. Monitoring and Troubleshooting: Monitor system performance and troubleshoot any issues that arise. This may involve working with various technologies and platforms. Documentation: Accurately … document all actions taken, including incident resolution, system changes, updates, and detailed reports on testing activities. Communication: Maintain effective communication with team members, Shift lead and manage internal and external incident comms. Continuous Improvement: Contribute to the continuous improvement of our processes and services. Stay updated with the more »

address identified vulnerabilities and weaknesses. Develop & establish supplier chain security agreements/contracts/questionnaires and manage completion and disengagement. Ensure timely and robust incident management resolution, including major incident response coordination and management. Stay informed about emerging cybersecurity threats and trends, providing recommendations for proactive risk … CISM, etc.) are a plus. Technical knowledge and broad hands-on experience of working with security technologies such as the Microsoft XDR stack, vulnerability management tools, EDR platforms, SIEMs (Splunk/Azure Sentinel), Powershell etc. Strong analytical and problem-solving skills, with the ability to effectively prioritise and manage more »

to green-field projects as well as modernising the existing stack Support the products built through their entire life cycle, including testing, production and incident management Contribute to key technical decisions through collaboration/feedback with peers and management ensuring that decisions align with the broader organisational more »

to our customers. Global Operations consists of the following functions: Satellite Operations, Network Operations, Service Assurance and Capacity Fulfilment, Service Delivery, Customer Assurance, Project Management Office programmes and processes. What you'll Do Viasat UK operates 15 geosynchronous satellites from its London based Satellite Control Centre, providing the services … satellite contingency situations by assessing satellite status, performing the correct triage, identifying the remedial response and directing recovery operations according to a well-defined incident management process. To diagnose problems as quickly as possible, determine the underlying root cause of incidents and identify workarounds or permanent solutions to more »

Title: Security Engineer Salary: £80,000 to £100,000 We are seeking a Security Engineer, for a fast-growing FinTech firm, specialising in Wealth Management and Financial Advisory. As the first dedicated cybersecurity professional you'll play a pivotal role in establishing and fortifying the firm's cybersecurity infrastructure. … processes. Conduct thorough reviews of existing tools and processes, identifying gaps and implementing enhancements to strengthen our security posture. Perform security scanning and vulnerability management, taking proactive measures to reduce operational risks. Monitor security alerts and implement mitigations to safeguard against potential threats and attacks. Develop and deploy tools … architectures. Familiarity with distributed event stores such as Apache Kafka. Proficiency with operating systems (e.g., Linux) and command-line interfaces. Experience with network security, incident management, and penetration testing. Familiarity with automated cloud-based CI/CD pipelines and secure software design principles. In addition to your technical more »

of services to deliver complete, seamless IT solutions. You will be responsible for:- Expert technical analysis and recommendations Risk and Issue Identification Problem and Incident Management Effective technical control and direction across multiple technical disciplines Identifying, responding, and reacting to changes in the technical landscape Technically you will more »

to the improvement of the CRM system to ensure that it meets immediate and longer-term business needs Managing key aspects of the data management system including being responsible for developing and operating key elements Maintaining and improving day-to-day digital channel operations and functionality by supporting technical … and values of the organisation to achieve local business goals Developing digital training and development programs to meet identified needs Detecting and analysing security incident including attacks, breaches and identified vulnerabilities and remediating any security gaps in line with the incident management procedure Expertise required: Ability to more »

testing and implementing them to move the business forward. Responsibilities Accountable for the Global IT Operations and Infrastructure, including the Service Desk and Service Management functions to deliver an effective, efficient and professional service across the organisation globally Accountable for the planning, design, implementation, operation, maintenance and improvement of … a Global organisation. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware IT Service Delivery & Management (Change, Asset, Delivery, Problem, CSI, Capacity, Major Incident Mgmt. etc.). Infrastructure (Server, Virtualisation, Database, Network, Voice & Unified Communications, Storage, Backup Services, Disaster … member of the Technology Leadership Team Skills and Experience Substantial experience working within a multi-national organization with relevant leadership experience in infrastructure & operations management of internal resources and outsourced service providers. ITIL (minimum Foundation). Prince 2 or equivalent. Managing a multi-million pound Budget (OPEX/CAPEX more »

Cyber Incident Response Manager Cyber Incident Respond Principal/Manager will own all cyber security events throughout the incident life-cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA’s. You will work side by side with the Cyber Detect … Team. Cyber Detect manage all security alerts undertaking triage analysis and technical incident response. Incident readiness is the first step of the incident life-cycle, preparing for the next incident if of the upmost importance. As Respond Manager you will be expected to deliver a strong … incident readiness program. This is based in Buckinghamshire office x2 days a week, x3 remote. £70 – 90,000 + Financial Industry Employment Benefits + Bonuses Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Partner with Legal, 2LoD, Major Incident Management more »

Senior SOC Analyst, SIEM - Cloud based: Sentinel/ManageEngine Log360/QRadar, Splunk, Incident Response Management, Hybrid London 1-2 days per week. We are hiring a Senior SOC Analyst to help build a new SOC function. The role will initially be very hands on, responsible for monitoring … ensures the integration of SIEM platforms into a new Private Cloud solution. As the first recruit into the SOC Team, you will collaborate with management to establish and expand the service according to business requirements. Main Duties and Responsibilities Monitoring & Investigation: Monitor SIEM tools to assure high security levels … analyse potential security incidents, conduct real-time analysis, support investigations, and document findings to improve incident response procedures. Response: Lead and coordinate incident response activities, develop and maintain incident response plans, and escalate incidents as necessary, ensuring adherence to major incident processes. Intelligence: Stay updated on more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS on more »

server/rooms where physical intervention is required. Managing users’ access rights. Managing the Joiners/Leavers/Movers process (rights and materials). Incident Management experience - Receiving customer contacts and resolve incidents or provide information professionally. Creating edit, assigning and closing related tickets. Planning and managing the … actions to be taken to ensure that IT services can recover and continue should a serious incident occur. The technical agent will help execute this process. Project Management Managing projects on technical topics mainly around customers’ devices or new technologies. Desirable skills include MCSA; Azure; ITIL; Active Directory more »

the managed SOC and associated vendor relationships, as well as the vulnerability, penetration, and application security testing. We are looking for: Proven experience with incident management and the ability to lead on this Experience leading and managing a team Prior experience managing a 3rd party It would be more »

Our client is a remote-first company with team members across the globe! Offering a SaaS-based Learning Management System powering the world's leading education programs. Our client helps large brands and fast-moving companies increase revenue, improve customer retention, and decrease support costs through external education. The … understand the performance of applications.. Educate the rest of engineering about best practices for writing performant code and troubleshoot problematic areas Develop and refine incident management protocols. Lead efforts to troubleshoot and resolve high-impact issues, minimizing downtime and preventing future occurrences. Work closely with other engineering teams more »

Cyber Incident Response A global bank is seeking a Cyber Security Analyst to join their Cyber Security team in London, with the team working across infrastructure, business and application risk, penetration testing, and vulnerability management. The cyber security practice is a mature function and this team member will specifically … work within the incident response team, and will be expected to be well versed across technology control, EDR, and related tools and technology skills. This position has lots of capabilities for progression, access to different tools, and excellent opportunity to develop skills. You will be: Analysing, developing and refining … infrastructure estate. Able to monitor activity upon specified information systems and devices. Proficient in identifying and reporting suspicious or harmful activity. part of the Incident Response investigations into internal and external threats or security incidents. Able to identify and escalate any security breaches and assess their impact. Utilise IR more »