101 to 125 of 227 Permanent Incident Management Jobs

is expected to bring together and ensure consistency and alignment across all three individual elements namely: business continuity, operational resilience and Third Party Risk management (TPRM) as they are all inter connected and have dependencies in the context of wider risk management. The roles main purpose is to act … and appropriate process, documentation and plans in place in order to manage these risk topics and the operational impacts of them (such as managing incident management process etc). What You'll Do Providing expertise, leadership and support to the BCM Department Co-ordinators and the BCM Plan … and recovery capabilities both internally and with third parties and provide comprehensive reports Manage BCM incidents effectively and appropriately and provide robust lessons learnt, incident reports and make recommendations Providing expertise, leadership and support on operational resilience across the organisation ensuring compliance to all regulatory requirements and ensuring IBS more »

business/customer impacts Acts as an escalation point for both the user community and IT business partners into Service Delivery Responsible for the management of a multi-sourced supplier environment across multiple locations, utilise data in the form of KPIs and Service Levels to achieve this. Responsible for … that the most appropriate support model is in place. Responsible for Continuous Improvement of IT services provided to a given area. Responsible for Major Incident Management - ensuring that teams work together in an efficient and effective way to restore service, business communications are simple, clear and published in … a timely manner, post incident reviews are performed and actions completed. Responsible for identify service risks and proactively seeking mitigations Responsible for the delivery of service reviews with business and suppliers, reviewing any KPIs, defining service improvement plans and solutions for repeat ongoing service issues. Travelling to customer sites more »

serve a diverse client base within a variety of industries, and we are relied upon to provide expertise within areas of information security risk management, security testing, enterprise architecture, governance, regulatory privacy compliance, and digital forensics. We are looking to hire a Director for our Security and Privacy Risk … to safeguard critical assets, including but not limited to the cardholder data environment. This team will focus on assessing, designing and implementing cybersecurity risk management practices including network segmentation, vulnerability program management, data classification, encryption, de-identification, and sensitive data monitoring solutions to enable cyber regulatory alignment for … designing and supporting their payment card industry and cyber compliance programs including operation processes, technology and guidelines Communicate complex technical issues to client senior management through the ability to transform and summarize such data into layman and executive style reports and presentations Ensure revenue goals are being met and more »

serve a diverse client base within a variety of industries, and we are relied upon to provide expertise within areas of information security risk management, security testing, enterprise architecture, governance, regulatory privacy compliance, and digital forensics. We are looking to hire a Director for our Security, Privacy and Risk … implementing information governance frameworks. Support clients in designing and supporting their privacy operation processes, technology and guidelines Communicate complex technical issues to client senior management through the ability to transform and summarize such data into layman and executive style reports and presentations Ensure revenue goals are being met and … client service offerings are responsive to the changing needs in the business environment Define risk management processes, including data protection impact assessments, and assist draft accompanying policies and procedures Required Qualifications Experience or knowledgeable of practices related to delivering privacy and data protection, breach management or regulatory privacy more »

day operations of our IT services to ensure smooth delivery and optimal performance. This role requires a strategic mindset, strong leadership skills, strong vendor management skills and an overarching technical understanding to manage a team that will drive operational excellence across our services offering. The Benefits Salary – up to … maximising the number of successful IT changes by ensuring that risks have been properly assessed authorizing changes to proceed and managing the change schedule. Incident Management: Oversee and respond to Technology incidents and emergencies. Develop and maintain an effective incident response plan, ensuring that the team can … service teams. Provide leadership, set clear objectives, offer training and development opportunities, and foster a culture of continuous improvement and accountability. Vendor and Stakeholder Management: Manage relationships with external vendors and internal stakeholders. Manage service agreements, ensure that service levels meet organisational needs, and communicate effectively with stakeholders to more »

cost recovery system Administration of all starters and leavers across the firm Promoting the use of IT to staff Liaising with Technical Support team, Incident and Problem Management Specialist and third-party maintenance suppliers Imaging and maintaining laptops Deployment and maintenance of mobile devices Administration of the telecoms … Good knowledge of Windows 10 Experience of supporting Multi-Functional Devices and printers Experience of supporting mobile devices including iPhones Experience of using an Incident Management system Experience of Cisco Maintenance an advantage Person specification Ability to work independently and as part of a team Excellent customer service more »

collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer more »

the delivery of operational site security Conduct and monitor staff appraisals and encourage further development Staff training and development The planning and implementation of Incident management and response Safeguarding of various assets to include people, buildings and information Assist with the strategic planning of the security function Oversee … recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud Security Sales & Business Development Risk Management more »

guidelines. Network routing and switching operations support Monitor, analyze and verify scalability, performance, high availability, and data integrity for networking and security using service management best practices Configure and regularly update all monitoring, alerting, and reporting for network routing and switching services. Maintain documentation and configuration information for networking … and monitoring systems using service management tools including knowledge management, change management, and event management Provide operational support for all advanced network routing and switching services to OIT and the University community on a routine schedule using request management practices. Routinely apply critical bug fixes … security updates, and required configuration changes, following established change management procedures. Lead & provide advanced troubleshooting assistance, and routinely collaborate, with University departments and OIT teams on operational issues, projects, and initiatives using incident management practices Routinely review, test, and verify backup and restore procedures for networking and more »

Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Problem/Incident management experience Responsibilities Analyze and report upon Production capacity CI opportunities. Analyze and report upon Production critical-path processing CI opportunities. Stand-up more »

with the Service Desk To be considered, you should have the following experience: In depth knowledge of MS Office 365 Windows 10 support ServiceNow incident management Active directory Due to the volume of applications received for positions, it will not be possible to respond to all applications and more »

in the Microsoft Stack and SIEM tools will be crucial in maintaining and enhancing our client's security posture. Key Responsibilities: Security Monitoring and Incident Response: Monitor and analyse security events using SIEM tools Investigate security incidents and breaches, and implement containment and remediation actions Develop and maintain incident … not required) Experience: Proven experience as a SOC Analyst or in a similar role within managed services Strong experience with SIEM tools and security incident management Proficiency with the Microsoft Stack, including Azure, M365, and Defender Experience with technologies outside SIEM, such as Palo Alto, Fortinet or Check more »

You will be exposed to many technologies and situations which will help your career grow. The successful candidate will provide proactive and reactive network management, including resolution of network incidents, root cause analysis and completion of change requests. The role will focus on remotely resolving incidents, performing platform upgrades … responding to cyber based threats, tuning incident alerts, writing technical documentation, attending customer calls, configuring firewalls, routers, switches, load balancers and wireless networks. Computacenter encourage you to grow into a 3rd Line Engineer position, where your skills and understanding will be both tested and rewarded. What youll do Key … within IT Services and Business Change, additionally interacting with business teams, as and when required Maintain good customer relationships Managing compliance and patching, vulnerability management, ITIL BAU Queue management, small project work within the customers time frames, providing technical advice and recommendations where required Managing documentation, taking ownership more »

cycle for key applications and ensure compatibility with the existing environment. Troubleshoot hardware issues and perform upgrades based on performance monitoring. Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact. Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact. Formulates and implements processes, procedures, and systems for tracking and analysing software, hardware, and equipment from requisition through retirement. Work with vendors for best quotation, price negotiation and creating purchase requisitions/purchase orders. Skills, Experience & Knowledge Excellent knowledge of Office 365 and … experience in an IT End-User Service or Desktop Services role ITIL3/ITIL4 Certification, or 2+ years' equivalent experience in an IT Service Management An understanding of Infrastructure technologies (e.g., Networking/SDWAN, SAN, VMWare, DNS, AD), including administration and operation. Experience of Microsoft 365 Deployment and Operations more »

Digital Support Analyst - Staffordshire - Hybrid Role - £28K, As the Digital Support Analyst you will lead technical triage & management of technical related incidents. Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling. The role.. Incident Management; technical triage, ticket management (through internal & 3rd party support teams). Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects. Working with internal IT & Digital teams identifying areas of improvements that would … to ensure security standards are being What you'll bring Knowledge of: Microsoft Azure Cloud Hosting Web Application support Common application monitoring tools Domain Management SSL Certificates Security Investigating/Troubleshooting IT Server Infrastructure related incidents. With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP more »

Digital Support Analyst - Staffordshire - Hybrid Role - £28K, As the Digital Support Analyst you will lead technical triage & management of technical related incidents. Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling. The role Incident Management; technical triage, ticket management (through internal & 3rd party support teams). Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects. Working with internal IT & Digital teams identifying areas of improvements that would … to ensure security standards are being What you'll bring Knowledge of: Microsoft Azure Cloud Hosting Web Application support Common application monitoring tools Domain Management SSL Certificates Security Investigating/Troubleshooting IT Server Infrastructure related incidents. With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP more »

to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

into the heart of our client's network infrastructure, thoughtfully configuring various components such as Routing, Switching, Firewall, Unified Communications, Storage, and Wireless technologies. Incident Management Hard worker: Steer the ship during network outages by following the Major Incident Management Process meticulously, ensuring swift resolutions and … Mobility Enabler: Hold a Full UK Driving License, ready to embark on occasional travel to other sites and showcase your on-site expertise. Time Management Maestro: Thrive in a dynamic environment, delivering results within flexible timelines and work. It would be great if you had: Toolbox Diversity: Bring in more »

Privileged Access Management Senior Analyst Location: West Bromwich Salary: £40,000 Permanent Job Description I am working with a leading, independent financial services organisation who have a fantastic reputation in the West Midlands for their outstanding commitment to their customers & members, dedication to their values and their standing in … and procedures on all occasions. Working in the System Access Control Team you will play a major part in working in a successful access management function and will be instrumental in driving improvements to control and reduce risk. Key Responsibilities Support the PAM/IAM Service including incident management, processes and documentation. Manage the end-to-end PAM Process including Privileged user on and off boarding, providing privileged access etc. Monitor and review Service Level Agreements and account recertifications. Maintain and review systems access levels, permissions and privileges. Maintain Active Directory (including Azure Active Directory) and more »

and troubleshooting Windows Server VMs, OS, and underlying infrastructure. Working with Event Monitoring Tools Azure Monitor, Log Analytics, SCOM (System Centre Operations Manager) Event Management/Alert Monitoring flow and lifecycle. Onboard and Configure IaaS and PaaS resources into Azure Monitor/Log Analytics and SCOM environments. Following ITIL … processes Incident Management, Event Management, Change Management, Request Management, Problem Management. Collaborating with MBG Service Desk, MBG Operations Management, MBG Service Transition team, TAMs, SDMs, Cognizant HSO and DWP teams to escalate and resolve tickets. Engaging with On-Call Escalations team for internal escalations. … ideally supporting external customers). Experience working in Azure Platform. Experience with Windows Server. Managing/Operating/Troubleshooting experience in Azure using Azure Management Technologies (Azure Monitor, Monitoring Agents, Kusto Query Language) and SCOM. Experience with Service Now. Scripting: Powershell, Command line, KQL, json. An understanding of ITIL more »

Delivery Manager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process are followed as implemented You will be responsible for the development and implementation of documented Processes and Procedures. You will also be responsible … issues are followed up on and fixed within SLAs. S you will have the following skills/;- knowledge of ITIL, Agile and DevOps, including Incident Management, Problem Management, and Change Management. Developing and delivering service improvements Proven experience of service management & application support knowledge of service … recovery, incident and problem management Experience using service management, service monitoring, knowledge management, communication and workflow tools. Hands-on experience as Service Delivery lead/manager Extensive problem-solving and debugging skills. Experience in providing services to agreed SLAs Experienced in Problem and Incident Management more »

The Change and Configuration Analyst at AllPoints Fibre will beresponsible for supporting both Change Management and Configuration Management BAU operations, co-ordinating and overseeing the respective processes within APFN. This role ensures that all changes to the APFN network and corporate IT infrastructure are systematically recorded and managed … Manager where required. Manage and resolve queries and complaints received from Service Managers or customers, escalating promptly to Change Manager and/or other management where needed. Review CRs post-implementation to verify effectiveness and efficiency; ensures the information in Change and Configuration systems is correct to support reporting … follows up on any corrective action needed. Work with Incident Management and Problem Management teams where incidents have been caused by change activity to understand the impact, track incident resolution activities, help in identification of root cause of failure (reviewing accuracy of stated risk & impact, effectiveness more »

required. Key Responsibilities Central Point of Contact: Serve as the primary contact for users reporting issues with services, demonstrating excellent communication skills and empathy. Incident Recording: Gather necessary information from users and accurately record incident details, ensuring efficient documentation. Initial Incident Handling: Classify, prioritise, and diagnose incidents … promptly, aiming for swift resolution. First-Line Investigation and Resolution: Investigate and resolve as many incidents as possible within agreed timeframes, utilising technical expertise. Incident History Maintenance: Maintain detailed records of actions taken during incident resolution, particularly when 1st Line Support is responsible. Escalation Management: Assign unresolved … incidents to appropriate groups (2nd or 3rd Line Support) within agreed timelines. Incident Tracking: Monitor and manage service desk incidents until closure, keeping affected users informed of progress. Service Level Adherence: Ensure that tickets meet or exceed service level agreements (SLAs). Ticket Escalation: Escalate complex or critical incidents more »

level to manage a complex range of cyber risks impacting the business. T You will act as the SME for IT cyber security risk management across a large multi site global organisation as part of their internal cyber function. Key Responsibilities and Accountabilities Lead cyber security risk management activities Lead the implementation and improvement of policies Incident management responsibilities Stakeholder management for internal and external entities Mange the implementation of security requirements within a portfolio of IT change projects and act as a cyber risk SME within change delivery, managing risks associated with delivery … and the integration of new processes or tools into business operations. Develop and deploy risk management strategies Threat hunting Desirable Skills & Experience for Cyber Security Risk Manager Experience within a cyber security operating model aligned with ISO27001 or NIST-CSF frameworks. Experience working in a cyber regulated or high more »

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize time to value Business Analysis Gathering and documenting customer functional and more »