1 to 25 of 227 Permanent Incident Management Jobs

ensure that appropriate security controls are in place for KPMG technology solutions. Role summary Provide Bridge between GISG Operational teams and ITS Global Major Incident Management Process Coordinate Security Incident management activities across Regions Provide Member Firms with Incident Response advice and support through the … set up, and maintain repeatable Teams War Room structure Define, set up, and maintain communication structure and templates for the three below high level incident types. Assist in coordination with GCISO to link into board level and regulatory comms requirements Give Service Management the Security context of any … Security Incident promoted to Major Incidents Assist in the delivery of Cyber War games and purple teaming activities Initiate US Advisory IR assistance requests Coordinate US Advisory IR activities when necessary Key accountabilities Provide Security Incident Management Framework and coverage between GISG and the ITS Global Service more »

minimum of 2 days a week in the office is required Reporting to: Head of Testing & Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers … Responsibilities: To Manage and provide high quality operational and technical application and systems support to Intersoft customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. Minimizing the adverse impact … be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager to ensure the Environment, change, and release Management process are followed as implemented and agreed. You will be responsible for the development and implementation of documented Processes and Procedures where required with more »

professional to join the Datacentre team with recent working experience of Microsoft Windows Server versions, VMware vSphere with the role centred around the operational management of the compute requirements, this includes the components in the converged VxBlock platform and the virtual platform hosted by the trust. You will have … trust to ensure that these are optimised for maximum efficiency and in accordance with manufacturers guidance and recommendations for best practice. Responsible for the management of tickets within the Service Desk system (diagnosing and resolving faults) in accordance with service level agreements and escalating any likely breaches to the … vVols, RDM, VMFS) Desirable Understanding and experience of VxRail with vSAN Understanding of Cisco ACI Administering Cisco UCS - Service profiles - Fabric interconnects - Cisco Integrated Management Controller (CIMC). Working knowledge of RecoverPoint for VM (RP4VM) Working knowledge of VMware Site Recovery Manager (SRM) or on other systems. Experience of more »

professional to join the Datacentre team with recent working experience of Microsoft Windows Server versions, VMware vSphere with the role centred around the operational management of the compute requirements, this includes the components in the converged VxBlock platform and the virtual platform hosted by the trust. You will have … trust to ensure that these are optimised for maximum efficiency and in accordance with manufacturers guidance and recommendations for best practice. Responsible for the management of tickets within the Service Desk system (diagnosing and resolving faults) in accordance with service level agreements and escalating any likely breaches to the … volumes (vVols, RDM, VMFS) Understanding and experience of VxRail with vSAN Understanding of Cisco ACI Administering Cisco UCS - Service profiles - Fabric interconnects - Cisco Integrated Management Controller (CIMC). Working knowledge of RecoverPoint for VM (RP4VM) Working knowledge of VMware Site Recovery Manager (SRM) or on other systems. Experience of more »

different nationalities. Customer Experience and Transformation are Brambles/CHEP s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery and Major Incident Management … all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative … and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering service excellence to our Brambles users, this will include the delivery of improved Incident Management more »

manage the Service Desk team, ensuring the delivery of high-quality IT services in line with NHS standards and best practices. Provide effective line management and leadership to the Service Desk team, overseeing their day-to-day operations, and ensuring timely incident resolution, problem management, and service … and collaboration within teams/departments and across organisational boundaries. Person Specification Qualifications Essential Educated to degree level or equivalent experience, demonstrable in team management plus additional expert specialist knowledge in ITSM and ITIL methodology. Desirable Project management methodology Experience Essential Significant experience in an ITSM leadership or … managerial role Proven experience in managing and leading a team within an ITSM environment. Demonstrable experience in implementing and managing ITSM processes like Incident Management, Problem Management, Change Management, and Service Request Management. n-depth knowledge of ITSM best practices, preferably demonstrated by ITIL certification. Strong more »

support managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »

to talk to any managers with solid experience of managing the support of external client facing systems, beingd responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »

cycle for key applications and ensure compatibility with the existing environment. Troubleshoot hardware issues and perform upgrades based on performance monitoring. Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact. Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact. Formulates and implements processes, procedures, and systems for tracking and analysing software, hardware, and equipment from requisition through retirement. Work with vendors for best quotation, price negotiation and creating purchase requisitions/purchase orders. Skills, Experience & Knowledge Excellent knowledge of Office 365 and … experience in an IT End-User Service or Desktop Services role ITIL3/ITIL4 Certification, or 2+ years' equivalent experience in an IT Service Management An understanding of Infrastructure technologies (e.g., Networking/SDWAN, SAN, VMWare, DNS, AD), including administration and operation. Experience of Microsoft 365 Deployment and Operations more »

cycle for key applications and ensure compatibility with the existing environment. Troubleshoot hardware issues and perform upgrades based on performance monitoring. Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact. Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact. Formulates and implements processes, procedures, and systems for tracking and analysing software, hardware, and equipment from requisition through retirement. Work with vendors for best quotation, price negotiation and creating purchase requisitions/purchase orders. Skills, Experience & Knowledge Excellent knowledge of Office 365 and … experience in an IT End-User Service or Desktop Services role ITIL3/ITIL4 Certification, or 2+ years' equivalent experience in an IT Service Management An understanding of Infrastructure technologies (e.g., Networking/SDWAN, SAN, VMWare, DNS, AD), including administration and operation. Experience of Microsoft 365 Deployment and Operations more »

iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incident management, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role … paced and challenging vacancy you must has recent hands on capabilitiesin iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incident management within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into … the cloud. Core responsibilities: Incident Management: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is more »

iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incident management, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role … and challenging vacancy you must has recent hands on capabilities in iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incident management within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into … the cloud. Core responsibilities: Incident Management: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is more »

guidelines. Network routing and switching operations support Monitor, analyze and verify scalability, performance, high availability, and data integrity for networking and security using service management best practices Configure and regularly update all monitoring, alerting, and reporting for network routing and switching services. Maintain documentation and configuration information for networking … and monitoring systems using service management tools including knowledge management, change management, and event management Provide operational support for all advanced network routing and switching services to OIT and the University community on a routine schedule using request management practices. Routinely apply critical bug fixes … security updates, and required configuration changes, following established change management procedures. Lead & provide advanced troubleshooting assistance, and routinely collaborate, with University departments and OIT teams on operational issues, projects, and initiatives using incident management practices Routinely review, test, and verify backup and restore procedures for networking and more »

Delivery Manager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process are followed as implemented You will be responsible for the development and implementation of documented Processes and Procedures. You will also be responsible … issues are followed up on and fixed within SLAs. S you will have the following skills/;- knowledge of ITIL, Agile and DevOps, including Incident Management, Problem Management, and Change Management. Developing and delivering service improvements Proven experience of service management & application support knowledge of service … recovery, incident and problem management Experience using service management, service monitoring, knowledge management, communication and workflow tools. Hands-on experience as Service Delivery lead/manager Extensive problem-solving and debugging skills. Experience in providing services to agreed SLAs Experienced in Problem and Incident Management more »

better off. They focus on creating distinctive and disruptive financial products for underserved segments of the market. Responsibilities Develop and maintain the Service Integration & Management Operating Model (for multi-vendor service delivery), defining and implementing end-to-end ITIL-based Service Management processes consistently across the organisation. Provide … of all focused improvement, ensuring improvement plans and actions are aligned with the broader strategy. Operate, improve, and build ITIL-based processes, including Change Management, Incident Management, Problem Management, Configuration Management, Reporting, SLA Management, etc. Ensure the appropriate oversight, direction, running and reporting of … the functions to maintain effective IT supplier (internal/external) management, service assurance, service operations, and change enablement. Skills and experience Experience and thorough knowledge of ITIL Framework and ITIL v4. Thorough knowledge of IT service management principles, procedures, and optimal methodologies Strong experience with ITIL Tools and more »

with our client, a major investment bank, in Bournemouth on a consultancy basis. The ideal candidate will have a good understanding of Infrastructure technologies, incident management and problem solving and act as a Project Manager. Any experience with authentication technologies would be advantageous. Some flexibility may be given … senior stakeholders. This role will be suitable for someone with strong analytical, problem solving and communication skills who can clearly articulate issues and handle management level conversations. The role also requires broad business process experience, strong team player and client focus as well as strong negotiation skills and ability … to perform under pressure. The individual must have a strong focus towards problem solving, risk management, change controls, strong analytical mind and ability to disseminate technical information. Key Responsibilities Project Manager for a defined and ongoing project supporting regional application authentication modernisation. Work across Business Application Owners and Tech more »

IT Incident Manager - London - £70,000 - £80,000 Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. They are looking for a new addition to their IT Incident Management team who has relevant experience and is looking to join a growing team and to Own, manage and run the Incident Management processes within Technology This position will require the following: Good experience Incident Management preferably from a similar technical environment. Experience working with a more »

Business Rules, UI Actions, UI Policies, and AJAX using languages such as Javascript, Angular, and Python Developing client-focused solutions in the following modules - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset Management, CMDB, Virtual Agent, and Service Portal Wed more »

resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore … services quickly. Analyse root causes of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support specialists, providing coaching … for the role of Head of Product/Application Support , you will possess the following skills, experiences and qualifications: Proven experience in product support management, preferably within the logistics and transport industry. Strong technical background and familiarity with logistics and transport systems, databases, and software development life cycle. Excellent more »

PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations … Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be more »

PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations … Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be more »

your communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution … technical ability to support Win10 and 11, Mac OS, Active Directory and Azure Active Directory, Office 365 Administration including Teams and Exchange, Mobile Device Management and in office Print Support. You will handle issues escalated by our Helpdesk and have the ability to quickly troubleshoot and resolve complex IT … software licensing terms, license models and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and IT service management platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical more »

Cyber Incident Manager with excellent stakeholder and team management skills as well as a technical mindset. This role will require you in the office at least twice a week and be on-call one in every four weeks. You will be required to go through SC clearance so … need to have been a UK resident for the past five years, unfortunately we will not be able to provide sponsorship. The Cyber Incident Manager role will be working in the Cyber Response Services (CRS) Team within our Risk Consulting practice, reporting directly into the head of cyber response. … threat. Responsibilities Manage and co-ordinate cyber security incidents for our clients, working closely with the head of cyber response. Digital forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current view of the cyber threat, and being able to advise clients on more »

serve a diverse client base within a variety of industries, and we are relied upon to provide expertise within areas of information security risk management, security testing, enterprise architecture, governance, regulatory privacy compliance, and digital forensics. We are looking to hire a Director for our Security and Privacy Risk … to safeguard critical assets, including but not limited to the cardholder data environment. This team will focus on assessing, designing and implementing cybersecurity risk management practices including network segmentation, vulnerability program management, data classification, encryption, de-identification, and sensitive data monitoring solutions to enable cyber regulatory alignment for … designing and supporting their payment card industry and cyber compliance programs including operation processes, technology and guidelines Communicate complex technical issues to client senior management through the ability to transform and summarize such data into layman and executive style reports and presentations Ensure revenue goals are being met and more »

including IPSA, FSC and IVCO and in line with Raytheon policies, strategy, applicable contractual commitments, legal requirements and industry good practice. Ensuring personnel security management compliance for employees and contractors including correct vetting procedures and the security management of visitors and contractors to meet HMG, UKSV and IPSA … and threat assessments including regular practical exercises to assure effectiveness of measures to meet FSC and IPSA requirements, proactively managing threat detection and vulnerability management and driving the required remediation. Creation and maintenance of security culture in line with UK Government Security requirements providing regular reports and critical metrics … that demonstrate the compliance and effectiveness of security operations. Implementation and management of an effective Raytheon UK incident management system, developing strong internal and external relationships to promote the early identification and resolution of incidents and lead on any associated investigations. Implementation and management of the more »