Device Management Engineer Join our client's fast-growing business as a Device Management Engineer. You'll manage and administer over 12,000 devices, handling escalated incidents, software deployments, and day-to-day device administration. Key Responsibilities: IncidentManagement: Resolve device-related incidents escalated by the … Service Promotion: Advocate for services like Office 365 and Adobe Creative Cloud. On-site Support: Assist with device installations, including occasional travel. Requirements: Device Management Experience: Microsoft, Android, or Apple devices in an enterprise setting. Technical Skills: Experience with Jamf, Soti, or SCCM/MECM, as well as mobile … and deployment methods. Office 365: Experience supporting Office 365. Networking: Understanding of DNS and DHCP. Security Applications: Familiarity with enterprise anti-virus products. Asset Management: Knowledge of asset management for hardware and software. Skills: Problem-Solving: Strong IT problem-solving skills. Communication: Excellent verbal and written communication skills. more »
provision of required services within associated performance targets Working with other engineering disciplines (Systems, Test & Evaluation, and Software Engineering) and non-engineering disciplines (programme management, proposal management and operations) to meet mission success milestones Administer systems both from technical and security perspectives Support build and deployment of new … week on, week off rota occasional travel to Data Centres located in Wales occasional visits to Warminster site may be required to work on incidentmanagement, support team meetings, demonstrations, etc. Required skills, qualifications and experience strong technical leadership within a busy operational environment ability to synthesize contractual more »
Catalyst switches, MDS fiber switches etc.). External storage solutions equipment is from Dell. Primary Responsibilities: The Systems Administrator will provide support for the management, operations, and maintenance of the SASS server, network, and database environments. Provides continuous assurance of the successful day-to-day operation and viability of … train, counsel and give guidance to other staff on administrative and technical matters. Interacts with the customer directly and communicates concerns to Leidos project management and technical team members. The ideal candidate should have experience in large, enterprise-level systems deployments and data center operations environments. Basic Qualifications: Bachelor … and troubleshooting. Ability to analyze and effectively tune server availability and performance issues. Experience with creating process, procedures, and documentation relating to data center management, disaster recovery, and off-site backup storage and retrieval. Excellent written and oral communication skills necessary to effectively manage, motivate, and teach co-workers more »
Privileged Access Management Senior Analyst Location: West Bromwich Salary: £33,500 (rising to £34,500 after successful probation) Permanent Job Description I am working with a leading, independent financial services organisation who have a fantastic reputation in the West Midlands for their outstanding commitment to their customers & members, dedication … and procedures on all occasions. Working in the System Access Control Team you will play a major part in working in a successful access management function and will be instrumental in driving improvements to control and reduce risk. Key Responsibilities Support the PAM/IAM Service including incidentmanagement, processes and documentation. Manage the end-to-end PAM Process including Privileged user on and off boarding, providing privileged access etc. Monitor and review Service Level Agreements and account recertifications. Maintain and review systems access levels, permissions and privileges. Maintain Active Directory (including Azure Active Directory) and more »
needed. Weekend overtime available. The role and responsibilities: - As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle … company. - Escalate incidents where needed to 2nd and 3rd Line Support. What we are looking for: - Experience within a similar role, within Service Desk Management and 1st Line Support. - Thorough incidentmanagement and analytical skills. - Knowledge of Active Directory 2000, Microsoft Windows and Office XP suites, Service … Desk and Asset Management software. - Ability to work to strict SLAs. - You will need to be able to deal with a high volume of open tickets at any one time. Please apply now and we will be in touch in due course. more »
are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incidentmanagement process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures more »
CLEARANCE REQUIREMENT: •Must hold an active Secret security clearance. (US Citizenship required) PRIMARY RESPONSIBILITIES: •Prepare, test, and deploy software updates using SCCM Software Deployment Management tools. •Patching of servers & workstations from SCCM. •Remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical … Rapidly distinguish isolated user problems. •Operate, maintain, validate, troubleshoot, and resolve issues associated with client agent health for all SCCM solutions ensuring that collection management is optimized to minimize collection evaluation times. •Guides strategy, engineering, design, and project management of multi-user computer platforms. •Troubleshoots and resolves complex … platforms. •Installs and maintains infrastructure hardware and software. •Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. •Establish comprehensive availability and capacity management solution using lessons learned •Develop solutions to complex technical issues. •Provide follow-up reports more »
CLEARANCE REQUIREMENT: •Must hold an active Secret security clearance. (US Citizenship required) PRIMARY RESPONSIBILITIES: •Prepare, test, and deploy software updates using SCCM Software Deployment Management tools. •Patching of servers & workstations from SCCM. •Remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical … Rapidly distinguish isolated user problems. •Operate, maintain, validate, troubleshoot, and resolve issues associated with client agent health for all SCCM solutions ensuring that collection management is optimized to minimize collection evaluation times. •Guides strategy, engineering, design, and project management of multi-user computer platforms. •Troubleshoots and resolves complex … platforms. •Installs and maintains infrastructure hardware and software. •Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. •Establish comprehensive availability and capacity management solution using lessons learned •Develop solutions to complex technical issues. •Provide follow-up reports more »
CLEARANCE REQUIREMENT: •Must hold an active Secret security clearance. (US Citizenship required) PRIMARY RESPONSIBILITIES: •Prepare, test, and deploy software updates using SCCM Software Deployment Management tools. •Patching of servers & workstations from SCCM. •Remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical … Rapidly distinguish isolated user problems. •Operate, maintain, validate, troubleshoot, and resolve issues associated with client agent health for all SCCM solutions ensuring that collection management is optimized to minimize collection evaluation times. •Guides strategy, engineering, design, and project management of multi-user computer platforms. •Troubleshoots and resolves complex … platforms. •Installs and maintains infrastructure hardware and software. •Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. •Establish comprehensive availability and capacity management solution using lessons learned •Develop solutions to complex technical issues. •Provide follow-up reports more »
CLEARANCE REQUIREMENT: •Must hold an active Secret security clearance. (US Citizenship required) PRIMARY RESPONSIBILITIES: •Prepare, test, and deploy software updates using SCCM Software Deployment Management tools. •Patching of servers & workstations from SCCM. •Remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical … Rapidly distinguish isolated user problems. •Operate, maintain, validate, troubleshoot, and resolve issues associated with client agent health for all SCCM solutions ensuring that collection management is optimized to minimize collection evaluation times. •Guides strategy, engineering, design, and project management of multi-user computer platforms. •Troubleshoots and resolves complex … platforms. •Installs and maintains infrastructure hardware and software. •Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. •Establish comprehensive availability and capacity management solution using lessons learned •Develop solutions to complex technical issues. •Provide follow-up reports more »
CLEARANCE REQUIREMENT: •Must hold an active Secret security clearance. (US Citizenship required) PRIMARY RESPONSIBILITIES: •Prepare, test, and deploy software updates using SCCM Software Deployment Management tools. •Patching of servers & workstations from SCCM. •Remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical … Rapidly distinguish isolated user problems. •Operate, maintain, validate, troubleshoot, and resolve issues associated with client agent health for all SCCM solutions ensuring that collection management is optimized to minimize collection evaluation times. •Guides strategy, engineering, design, and project management of multi-user computer platforms. •Troubleshoots and resolves complex … platforms. •Installs and maintains infrastructure hardware and software. •Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. •Establish comprehensive availability and capacity management solution using lessons learned •Develop solutions to complex technical issues. •Provide follow-up reports more »
CLEARANCE REQUIREMENT: •Must hold an active Secret security clearance. (US Citizenship required) PRIMARY RESPONSIBILITIES: •Prepare, test, and deploy software updates using SCCM Software Deployment Management tools. •Patching of servers & workstations from SCCM. •Remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical … Rapidly distinguish isolated user problems. •Operate, maintain, validate, troubleshoot, and resolve issues associated with client agent health for all SCCM solutions ensuring that collection management is optimized to minimize collection evaluation times. •Guides strategy, engineering, design, and project management of multi-user computer platforms. •Troubleshoots and resolves complex … platforms. •Installs and maintains infrastructure hardware and software. •Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. •Establish comprehensive availability and capacity management solution using lessons learned •Develop solutions to complex technical issues. •Provide follow-up reports more »
CLEARANCE REQUIREMENT: •Must hold an active Secret security clearance. (US Citizenship required) PRIMARY RESPONSIBILITIES: •Prepare, test, and deploy software updates using SCCM Software Deployment Management tools. •Patching of servers & workstations from SCCM. •Remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical … Rapidly distinguish isolated user problems. •Operate, maintain, validate, troubleshoot, and resolve issues associated with client agent health for all SCCM solutions ensuring that collection management is optimized to minimize collection evaluation times. •Guides strategy, engineering, design, and project management of multi-user computer platforms. •Troubleshoots and resolves complex … platforms. •Installs and maintains infrastructure hardware and software. •Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. •Establish comprehensive availability and capacity management solution using lessons learned •Develop solutions to complex technical issues. •Provide follow-up reports more »
CLEARANCE REQUIREMENT: •Must hold an active Secret security clearance. (US Citizenship required) PRIMARY RESPONSIBILITIES: •Prepare, test, and deploy software updates using SCCM Software Deployment Management tools. •Patching of servers & workstations from SCCM. •Remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical … Rapidly distinguish isolated user problems. •Operate, maintain, validate, troubleshoot, and resolve issues associated with client agent health for all SCCM solutions ensuring that collection management is optimized to minimize collection evaluation times. •Guides strategy, engineering, design, and project management of multi-user computer platforms. •Troubleshoots and resolves complex … platforms. •Installs and maintains infrastructure hardware and software. •Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. •Establish comprehensive availability and capacity management solution using lessons learned •Develop solutions to complex technical issues. •Provide follow-up reports more »
CLEARANCE REQUIREMENT: •Must hold an active Secret security clearance. (US Citizenship required) PRIMARY RESPONSIBILITIES: •Prepare, test, and deploy software updates using SCCM Software Deployment Management tools. •Patching of servers & workstations from SCCM. •Remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical … Rapidly distinguish isolated user problems. •Operate, maintain, validate, troubleshoot, and resolve issues associated with client agent health for all SCCM solutions ensuring that collection management is optimized to minimize collection evaluation times. •Guides strategy, engineering, design, and project management of multi-user computer platforms. •Troubleshoots and resolves complex … platforms. •Installs and maintains infrastructure hardware and software. •Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. •Establish comprehensive availability and capacity management solution using lessons learned •Develop solutions to complex technical issues. •Provide follow-up reports more »
CLEARANCE REQUIREMENT: •Must hold an active Secret security clearance. (US Citizenship required) PRIMARY RESPONSIBILITIES: •Prepare, test, and deploy software updates using SCCM Software Deployment Management tools. •Patching of servers & workstations from SCCM. •Remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical … Rapidly distinguish isolated user problems. •Operate, maintain, validate, troubleshoot, and resolve issues associated with client agent health for all SCCM solutions ensuring that collection management is optimized to minimize collection evaluation times. •Guides strategy, engineering, design, and project management of multi-user computer platforms. •Troubleshoots and resolves complex … platforms. •Installs and maintains infrastructure hardware and software. •Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. •Establish comprehensive availability and capacity management solution using lessons learned •Develop solutions to complex technical issues. •Provide follow-up reports more »
CLEARANCE REQUIREMENT: •Must hold an active Secret security clearance. (US Citizenship required) PRIMARY RESPONSIBILITIES: •Prepare, test, and deploy software updates using SCCM Software Deployment Management tools. •Patching of servers & workstations from SCCM. •Remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical … Rapidly distinguish isolated user problems. •Operate, maintain, validate, troubleshoot, and resolve issues associated with client agent health for all SCCM solutions ensuring that collection management is optimized to minimize collection evaluation times. •Guides strategy, engineering, design, and project management of multi-user computer platforms. •Troubleshoots and resolves complex … platforms. •Installs and maintains infrastructure hardware and software. •Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. •Establish comprehensive availability and capacity management solution using lessons learned •Develop solutions to complex technical issues. •Provide follow-up reports more »
role We are seeking a Production Support Analyst to join our Wealth Production Support team, which includes SS&C Hubwise. The role involves issue management from external and internal clients to meet KPIs and SLAs and liaising with other business areas to ensure a robust and scalable production environment … for internal and external customers. This role requires a strong technical foundation, particularly in database management and ITIL-based support practice , combined with a solid understanding of the financial services and Wealth Management industry . Team Responsibilities Application Support – ensure that the application is working correctly as deployed. … Issue Management – analyse, investigate, and allocate for resolution and closure for all issues. Change Management – support testing and release process for production fixes. Project Handover – facilitate the transition between project support and production support for all change. Service Support – support the Service Delivery team in delivering services within more »
ST1, Cobridge, Stoke-on-Trent, Etruria, Staffordshire, United Kingdom
Saunders Scott
will run as a 12-hour shift, working 4 days on 4 days off. Role Responsibilities Key responsibilities include but are not limited to: IncidentManagement: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks. Monitoring and Troubleshooting: Monitor system performance and troubleshoot any issues that arise. This may involve working with various technologies and platforms. Documentation: Accurately … document all actions taken, including incident resolution, system changes, updates, and detailed reports on testing activities. Communication: Maintain effective communication with team members, Shift lead and manage internal and external incident comms. Test Management: Follow detailed test plans meticulously, conduct thorough testing as per the outlined procedures more »
NHS and private sectors, across various locations throughout the country. The role of the RMC Operations Support is to work closely with the RMC Management Team, particularly with regards to staff management processes in line with Policy and current legislation. We are looking to recruit a full time … motivated and enthusiastic RMC Operations Support, ideally with previous experience of managing staff in line with HR policies and procedure to support the RMC management team. This is a challenging and exciting role and to succeed the successful candidate must have excellent communication skills and a flexible, proactive approach … to their work. Main duties of the job To manage all recruitment aspects for all Patient Care Advisor and Supervisor posts within the Referral Management Centre (RMC), such as advertising, shortlisting, interviewing, HR forms and onboarding. Participate and manage all probationary reviews of staff, i.e. at 4- and more »
Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level … ITIL methodologies and best practice • Good working knowledge of Microsoft Word, Excel and Outlook • Previous supervisory experience ESSENTIAL ATTRIBUTES • A real passion for people management and development in a large team • A passion to deliver excellent service with service level management and experience • Previous people management experience … customer service • Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods • Quality Assurance of IncidentManagement by spot checking Incidents and providing Analysts with documented feedback • Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs more »
manner and with a high degree of customer service and expertise. Liaise with the Managed Services provider as required using the agreed request fulfilment, incidentmanagement and change management processes. Support the User management processes Suggest, implement and embed improvements to IT systems, processes and culture … hardware and software installation and configuration Good knowledge of Windows operating systems, Exchange Online, Office 365, Microsoft 365, Microsoft Office packages. Knowledge of service management tool, Freshservice Ability to work under pressure Proven experience leading a team Proven experience providing technical support If this role sounds like you..apply now more »
manner and with a high degree of customer service and expertise. Liaise with the Managed Services provider as required using the agreed request fulfilment, incidentmanagement and change management processes. Support the User management processes Suggest, implement and embed improvements to IT systems, processes and culture … hardware and software installation and configuration Good knowledge of Windows operating systems, Exchange Online, Office 365, Microsoft 365, Microsoft Office packages. Knowledge of service management tool, Freshservice Ability to work under pressure Proven experience leading a team Proven experience providing technical support If this role sounds like you..apply now more »
we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … to users, carrying out changes and resolving technical issues. Patching our Windows server and endpoint devices Remediate issues relating to patching Proactively reviewing the Incident and Task queues and taking ownership of issues as appropriate Responding to customers and colleagues promptly and keeping them informed Prioritising support requests effectively … domains: Microsoft Operating Systems support (Windows 10/11, Windows Server 2016/2019/2022) Active Directory tools (ADUC, Group Policy, AD Object Management) 2. Enterprise technology knowledge or understanding of one of the following: ITSM Tool exposure/usage for IncidentManagement and change managementmore »
manage relationships with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the IncidentManagement System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant … logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training more »
