101 to 125 of 229 Permanent Incident Management Jobs

dashboards, and alerts in a Mission Control/Command Center environment Identify and troubleshoot production incidents before customer impact occurs Use ServiceNow to manage incident tickets, severity assessment, and escalations Perform issue remediation using runbooks and operational procedures Analyze logs and system metrics using Splunk and AppDynamics Troubleshoot application … data validation and issue investigation Coordinate with L2 support teams, platform teams, SMEs, and engineering teams Document troubleshooting steps, resolutions, and incident updates Handle multiple incidents in a fast-paced 24/7 production environment Required Skills Production Support/System Operations experience Linux troubleshooting and log analysis Splunk ...

Manager (Banking) The Skills You'll Need: Fluent in Mandarin and English, with working experience in Information Security/Cyber Security/IT Risk Management Your New Salary: Competitive depending on experience Location: Central London Job Status: Permanent, office based Summary: The Information Security Manager is responsible for establishing … effective information security governance framework within the Branch. Ensure information security policies and procedures are properly implemented and periodically reviewed. Information Security Risk Management Identify, assess and monitor information security risks affecting the Branch. Maintain the information security risk register and ensure appropriate mitigation measures are implemented. Provide information ...

peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as a senior escalation point for complex Azure platform incidents; leading to troubleshoot, perform root cause analysis … service- level expectations. A senior analyst is expected to be a point of contact and escalation at all times, taking ownership of incident management, while providing 3rd & 4th level and technical support. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls ...

platforms supporting mission-critical workloads Manage multi-cluster and multi-region AKS deployments with high availability and disaster recovery strategies Own platform lifecycle management including version upgrades, patching, node pool management, and cluster hardening Define and enforce standardized AKS architecture patterns across environments (dev, non-prod, prod) Cloud … using: Prometheus, Grafana, Dynatrace, Elasticsearch Azure Monitor, Log Analytics OpenTelemetry (where applicable) Ensure proactive monitoring of cluster health, application performance, and infrastructure metrics Drive incident management practices , root cause analysis (RCA), and continuous reliability improvements Define and enforce SLOs, SLIs , and platform health KPIs Security, Networking & Compliance (Azure ...

Support Lead is responsible for owning and scaling the end to end help, support, and service experience for client's global Commercial Learning Management System (LMS). This role ensures seamless, reliable, and high quality support for all commercial learners and stakeholders-including internal employees, partners, and external audiences … service resources such as job aids, FAQs, in app guidance, and support documentation to reduce friction and dependency on live support. Partner with Learning Management Vendor, IT, and Marketing teams to ensure support is positioned as a value adding experience, not just issue resolution. Capture user feedback and voice ...

causes and implementing long-term solutions to improve service stability and customer outcomes. The role also involves contributing to large-scale infrastructure projects, problem management initiatives, and continuous service improvement activities. As a senior technical resource, you will provide coaching, mentoring, and guidance to fellow engineers, helping to develop … skills are essential, as you will regularly engage with customers and internal stakeholders through a variety of channels. Maintaining high standards of documentation, ticket management, time recording, and customer communication will be a key part of ensuring service excellence and quality delivery. Requirements: Knowledge and technical understanding of Microsoft ...

with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues. Client Details Our client is a well-established organisation with a strong reputation for innovation within … resolving support tickets in line with defined KPIs Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure Supporting major incident management and disaster recovery activity Maintaining and contributing to the knowledge management database Managing device lifecycle processes including builds, deployments, recovery ...

Provide strategic leadership to user support and digital workplace teams, creating a high-performing, customer-focused service culture.o Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures.o Own major incident management, confidently engaging technical teams, business users and senior leaders … during critical issues.o Manage complex supplier relationships and procurement activity, ensuring value for money and effective service delivery.o Build capability through coaching, performance management and learning and development across teams.o Bring extensive experience of IT service management leadership, enterprise technology and excellent communication skills. About us The Infrastructure ...

committees. Sponsor and oversee certification initiatives (e.g. ISO/IEC 42001) and ensure sustained compliance. 2. Enterprise Risk Oversight & Advisory Own the AI risk management framework and ensure consistent identification, assessment, and mitigation of AI risks across all markets and business functions. Oversee AI risk and impact assessment processes … senior stakeholders on complex AI risk issues, balancing regulatory compliance with business objectives. Ensure AI risk is fully integrated into the Enterprise Risk Management framework, with clear governance, reporting, and monitoring mechanisms. Act as the escalation point for material AI risks, incidents, and ethical concerns. 3. Regulatory Strategy & External ...

Network Support Engineer – Vulnerability Management Contract (Long Term ) Canary Wharf, UK Inside IR35 Hybrid (2 days a week) Key Competencies: Vulnerability Analysis & Risk Assessment Network Security & Support Remediation Planning & Execution Incident Management Documentation & Reporting Job Summary: We are seeking a skilled and detail-oriented Network Support Engineer … vulnerabilities as per defined as SLAs and security policies. Monitor and maintain network security posture, including firewalls, routers, switches, and endpoints. Support patch management processes and validate remediation effectiveness. Generate and maintain vulnerability reports, dashboards, and documentation for stakeholders. Participate in incident response and troubleshooting related to security ...

Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration , working closely with internal teams, suppliers, and third party partners. The successful candidate will … solutions. Key Responsibilities Monitor, support, and maintain live services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ...

security and capacity planning, alongside experience managing complex infrastructure projects and leading specialist technical teams. The postholder provides senior technical guidance, oversees change and incident management processes, and ensures new services are introduced safely, effectively and in line with organisational requirements. Main duties of the job Responsible … area Microsoft Certified Infrastructure expert qualification/s in Windows Server and Azure technologies or equivalent experience Desirable ITIL qualification or equivalent IT Service Management qualification or equivalent experience Experience Essential Significant demonstrable experience of managing the delivery and support of IT networks in a Microsoft/VMware/ ...

Please do not contact the recruiter directly. Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk … lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River were acquired by State Street in October 2018. Background: A client-facing, business and technical staff ...

across daily operations and technical development Monitor service desk performance and ticket queues to ensure SLA targets and customer expectations are consistently achieved Support incident management, root cause analysis, and problem resolution across multiple client environments Assist with the implementation and support of Microsoft 365, infrastructure, cloud, networking … cloud services, security best practices, and modern IT support environments Experience handling escalated incidents and managing competing priorities effectively Strong communication and stakeholder management skills The ideal candidate will be technically strong, customer-focused, and comfortable working within a fast-paced, collaborative support environment. Why join? Join a growing ...

customer requests for security information, including assurance responses and security questionnaires Oversee third-party and supplier security risk through audits, reviews and ongoing compliance management Identify, escalate, mitigate and review information security risks, issues and opportunities for continual improvement Recommend and support the implementation of appropriate security tools, systems … knowledge of NIST CSF and NIST SP 800-53 Excellent understanding of relevant legal, regulatory and compliance requirements Proven experience implementing and operating security management in line with legislation and standards Experience conducting investigations, incident response and producing clear, high-quality reports Strong background in risk management ...

rollback frequency Standardise release processes across engineering teams Implement progressive delivery practices Reliability & Observability Define and track SLIs/SLOs Enhance monitoring, alerting and incident response processes Lead post-incident reviews and root cause analysis Drive reduction of operational toil Security & Compliance Embed DevSecOps controls into pipelines Implement … preferred) CI/CD tooling experience (GitHub Actions, GitLab CI, Jenkins) Experience operating production SaaS environments Strong observability tooling knowledge (Datadog, Prometheus, ELK etc.) Incident management and root cause analysis experience Experience in regulated or security-conscious environments is highly desirable ...

Manager: Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent or complex support issues. Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with … agreed Service Level Agreements and escalating issues where required. Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk. Provide remote and on-site technical support to colleagues across multiple locations where necessary. Be accountable for Technology’s operational input into ...

Manager: Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent or complex support issues. Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with … agreed Service Level Agreements and escalating issues where required. Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk. Provide remote and on-site technical support to colleagues across multiple locations where necessary. Be accountable for Technology's operational input into ...

heart of everything we do — and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety … timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from ...

analysed and updated to ensure compliance; lead a range of audits which will check compliance with the DSP toolkit, research and development and incident management activities, developing improved systems and processes for data quality, data security and protection, dataintegrityand availability. work in partnership with theGroupsCyber SecurityLeadto ensure that … ensure they are appropriately managed and actions are taken Escalate incidents to the relevant DPO when they meet the criteria for a Serious Incident/reportable to the ICO Manage the DSP Toolkit Incident reporting mechanism, ensuring all SeriousIncidentsare reported with 72 hours Provide IG input,advice, guidance ...

firm's technology and are building our team to achieve global growth. We are looking for a Data Engineer to support our Enterprise Data Management team. If you are looking for an opportunity to make a difference as we develop scalable and strategic solutions to support our global growth … models on various platforms to meet business requirements Coordinate security, application monitoring, development tooling, and related capabilities with responsible teams Provide operational support and incident management for data pipelines and data flows, including proactively updating internal clients and relevant parties on status changes and issues encountered Author ...

firm's technology and are building our team to achieve global growth. We are looking for a Data Engineer to support our Enterprise Data Management team. If you are looking for an opportunity to make a difference as we develop scalable and strategic solutions to support our global growth … models on various platforms to meet business requirements Coordinate security, application monitoring, development tooling, and related capabilities with responsible teams Provide operational support and incident management for data pipelines and data flows, including proactively updating internal clients and relevant parties on status changes and issues encountered Author ...

firm's technology and are building our team to achieve global growth. We are looking for a Data Engineer to support our Enterprise Data Management team. If you are looking for an opportunity to make a difference as we develop scalable and strategic solutions to support our global growth … models on various platforms to meet business requirements Coordinate security, application monitoring, development tooling, and related capabilities with responsible teams Provide operational support and incident management for data pipelines and data flows, including proactively updating internal clients and relevant parties on status changes and issues encountered Author ...

Full time: Mon – Fri 0900-1700 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. … bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues. Key Objectives & Responsibilities: Daily management of support tickets Daily Checks Compiling reports/ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across …/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support ...