101 to 125 of 184 Permanent Incident Management Jobs

governance and design authority Security-by-design and Zero Trust Terraform or Bicep (production IaC) CI/CD and infrastructure automation Observability (SLOs, monitoring, incident management) Disaster recovery and resilience planning Vendor and third-party management Strong stakeholder communication What You’ll Work With Azure (landing zones … pipelines Kubernetes (AKS) Observability tooling (logs, metrics, tracing) Networking (VNets, ExpressRoute, private endpoints) Security controls and compliance frameworks Event Hubs, Service Bus, API Management Hybrid Windows/Linux infrastructure Nice to Haves FinOps (cost control, budgeting, optimisation) Financial services or regulated environments ISO27001/NIST or similar frameworks Payments ...

Iron Mountain is seeking a skilled and motivated DevOps Engineer to join our global information management team in UK (100% remote) . In this role, you will be responsible for providing critical technical support for applications and hardware, managing our observability strategy, and ensuring the global delivery and performance … delivery. Enhance Observability : Implement monitoring and logging systems (Prometheus, Grafana, Datadog) to define alerts, dashboards, and log-based metrics that improve application availability. Lead Incident Management : Respond to real-time outages, perform root cause analysis, and participate in on-call rotations to ensure rapid service restoration. Ensure Application ...

inclusive customer-focused manner. Self-motivated and well organised, with an analytical approach to problem solving. Desirable Skills/Experience Experience of using an incident management software package, preferably Assyst to record incidents and update configuration items. This role requires an individual who holds, or is eligible ...

reliability and progressive delivery practices Standardise release processes across engineering teams Reliability & Observability Define SLIs/SLOs with engineering teams Improve monitoring, alerting and incident response maturity Lead post-incident reviews and drive reduction of operational toil Security & Compliance Embed DevSecOps controls into pipelines Implement least-privilege … Terraform preferred) CI/CD tooling experience (GitHub Actions, GitLab CI, Jenkins) Observability tooling (Datadog, Prometheus, ELK, etc.) Experience operating production SaaS environments Strong incident management and RCA experience Experience in regulated environments (ISO 27001, SOC2) and multi-region cloud setups is highly desirable. ...

role Confidence using computers, ideally in a retail or software support environment Strong communication skills and a helpful, professional manner Good organisation and time management skills Ability to prioritise work in a fast-paced environment Comfortable identifying when issues need to be escalated A proactive approach and willingness … learn Nice to have Experience in a software or technical support role Exposure to ticketing or incident management systems Experience working in a busy retail environment Awareness of ITIL or similar service management frameworks IT qualifications or exposure to SQL Why join us Youll be joining ...

drive technical excellence, lead agile practices, and ensure the resilience and efficiency of their core infrastructure. Key Responsibilities Oversee the design, configuration, and ongoing management of all IT environments, including development, test, staging, and production. Ensure comprehensive monitoring is in place across environments, applications, infrastructure, and network components. Lead … release management process for applications and software, ensuring smooth deployments with minimal downtime. Partner with DevOps and development teams to coordinate, govern, and optimise automated deployment pipelines. Improve environment performance, scalability, and reliability by proactively identifying and resolving bottlenecks. Implement and maintain robust security policies to safeguard environments, applications ...

activities including, but not limited to, performing transports, landscape and instance maintenance, client copies, system refreshes, system installation, support pack stack upgrades, software release management, problem determination, resolution and incident management • Lead and execute SAP HANA upgrades in complex MCOS and high-availability landscapes, working experience with … ServiceGuard is a plus. • Demonstrate in-depth expertise in SAP IDM and SRM/MDM platform administration, including installation, configuration, upgrades, repository management, and integration with enterprise identity services. • Manage SAP MDM 7.02 components and ensure seamless integration with SAP NetWeaver Portal, SRM, and PI systems. • Possess in-depth ...

real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. Incident Management ...

real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. Incident Management ...

automate deployment of applications, infrastructure and integrations. Monitoring & Reliability Monitor system performance, troubleshoot issues and apply SRE practices to improve availability and resilience. Configuration Management Use Terraform and Ansible to manage and configure cloud resources consistently and securely. Security & Compliance Implement cloud security best practices, ensuring alignment with regulatory … organisational standards. Operations & Incident Management Collaborate with support and operations teams to resolve incidents, perform root cause analysis and deliver long-term fixes. Cross-Functional Collaboration Work closely with developers, QA, product teams and platform engineers to embed DevOps methodologies across the lifecycle. Continuous Improvement Identify opportunities ...

Ability to work in environments with high demand, competing priorities, and escalations from AMS teams. Nice to have: PeopleSoft experience in AR, Inventory, Asset Management, or Project Costing. Knowledge of VAT and European Finance processes. Exposure to SAP transitions, data preparation, or test cycles. Familiarity with ITSM/incident management tools. Organisation: Initial 12-month contract Outside IR35 Hybrid working: typically 2 days per week onsite in Kingston Competitive day rate Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity ...

where availability, correctness and latency directly impact outcomes. The successful hire will own the reliability of business-critical systems, from observability design through to incident resolution and systemic improvement; lead high-severity incident management; and reduce toil with software engineering, primarily in Python but also with Golang … their own initiative. Requirements Debugging distributed systems: operating, improving and scaling complex systems in high-availability environments. SRE fundamentals: SLO/SLI thinking, observability, incident leadership, and a bias for systemic platform fixes. Strong software engineering skills: high proficiency in at least one modern programming language (Python preferred). ...

where availability, correctness and latency directly impact outcomes. The successful hire will own the reliability of business-critical systems, from observability design through to incident resolution and systemic improvement; lead high-severity incident management; and reduce toil with software engineering, primarily in Python but also with Golang … their own initiative. Requirements Debugging distributed systems: operating, improving and scaling complex systems in high-availability environments. SRE fundamentals: SLO/SLI thinking, observability, incident leadership, and a bias for systemic platform fixes. Strong software engineering skills: high proficiency in at least one modern programming language (Python preferred). ...

should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks ...

solutions to mitigate identified risks. Implement, and manage security systems, including firewalls, intrusion detection/prevention systems, DLP, endpoint protection, MDM, SIEM, IAM, vulnerability management etc. Respond to security events and incidents. Perform regular security audits and risk assessments. Maintain security controls, identify risks and propose treatment plans. Conduct … Information Security Strong understanding of security principles, technologies, and best practices Experience in networking, infrastructure (on-prem and in the cloud), vulnerability and incident management Familiarity with application/device security monitoring (e.g. Firewalls, IDS/IPS, XDR etc.) Experience with SIEM/CNAPP/Log collection platforms ...

hiring a Payments Service Delivery Manager for a strategic project in the financial sector, with a strong focus on service management, operations, delivery and governance of critical payment services. This role is ideal for a senior professional with solid banking experience and strong day-to-day exposure to: SEPA … Core and B2B); Instant Payments (IPS) ; end-to-end Direct Debit processes; integrations across Payment Gateway, Core Banking, CSM, clearing and settlement ; incident management, SLA monitoring and service stability ; payment APIs and monitoring tools such as Dynatrace and Kibana ; PSD2, open banking and the regulatory framework applicable ...

role The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Your daily tasks will include: Provide a first-class, professional, and responsive support service to Heywood customers, both internal and external Investigate … incidents, ensuring an appropriate outcome. Ensure that incidents and service requests are triaged and categorised accordingly, working with the appropriate team(s), seeing each incident through to resolution Ensure that critical incidents are progressed with the appropriate priority by all departments within the Company and communication with end users ...

enhance efficiency. Manage vendor relationships to ensure effective resolution of escalated issues. Support compliance and security activities in line with industry standards. Lead incident management activities, including root cause analysis and post-incident reviews. Mentor and develop junior team members to foster a culture of accountability ...

Active Directory consolidations Collaborate with managed service providers and internal teams to maintain high availability, security and compliance Support business continuity through proactive monitoring, incident management and disaster recovery planning Mentor and provide technical guidance to team members and act as an escalation point for complex issues Essential … Server and hybrid cloud environments Networking: TCP/IP, DHCP, DNS, routing, switching, VPNs, firewall configuration; CCNA/CCNP preferred Active Directory and identity management, including multi-forest consolidations Scripting and automation (PowerShell, Python) and Infrastructure as Code (Terraform/ARM templates) Experience with enterprise applications ...

networks Essential Skills & Experience: Experience in an IT Support/Service Desk role Strong troubleshooting and problem-solving skills Experience with ticketing systems and incident management Ability to communicate technical issues clearly to non-technical users Experience supporting Windows environments and end-user devices Desirable Skills: Knowledge … administration Familiarity with Windows 10/11, iOS, Android Basic network troubleshooting skills Exposure to Windows Server, VMware, or Nutanix Strong organisational and time management abilities ...

with internal teams and 3 party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer … business needs Participate and assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Desirable skills: Good communication skills Excellent customer ...

Germany, offering a competitive package of ~£120k + benefits. If you are a true SRE (not DevOps-focused) who cares deeply about reliability, stability, incident response, and performance at scale, we want to speak with you. What You’ll Do Ensure high availability, scalability, reliability, and security across production … environments Lead live incident response, drive root‐cause analysis, and deliver lasting solutions Build and maintain SLIs, SLOs, and SLAs Support a core Java product: patching, SDKs, configuration (YAML), and uptime work Drive automation using Python, Linux tooling, and IaC Work closely with security, compliance, and multiple engineering teams ...

complex technical issues Drive adoption of automation, DevOps practices, and cloud-native ways of working Serve as an escalation point for technical troubleshooting and incident management Produce high-quality documentation to enable reuse, supportability, and knowledge sharing Required Experience & Skills Strong, hands-on AWS experience within large-scale ...

security best practices Automation Develop scripts and tools to streamline operations Team Collaboration Work closely with developers and IT teams to deliver reliable platforms Incident Management Troubleshoot issues and maintain system reliability Experience Required 4+ years experience in DevOps or Platform Engineering Strong experience with CI/ ...

customers. Key responsibilities include: Leading, coaching, and supporting a team of Tier 2 NOC engineers Overseeing daily NOC workflows and ensuring SLA performance Supporting incident management and technical escalations Monitoring network environments and assisting with troubleshooting when required Ensuring effective shift handovers and operational continuity Producing operational … customer reports using IT service management systems Supporting training and development within the engineering team Building strong relationships with internal stakeholders and customers Skills & Experience We're looking for someone with a strong background in network operations or managed services who is ready to step into a leadership role. ...