126 to 150 of 227 Permanent Incident Management Jobs

TTP Your skills and experience Important skills and experience: SOC operations and transformation, Developing security operating procedures and processes, Producing dashboards and reports, Vulnerability Management utilising Tanium & Tripwire Incident Management utilising Elastic Stack and DCC and Endpoint security utilising Trend, SolarWinds and vSphere Cyber Kill Chain (CKC more »

IT infrastructure and application systems are adequately protected. · Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management. · Ensure that Change Management processes include a security review and in particular sign off all Firewall rule set and networking changes to ensure the integrity of the clients … network security is maintained. · Support the information security team in day to day activities including security monitoring, incident management activities, and a future 24x7 support rota. · Provide mentoring to junior security team members. more »

is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities: Maintain all infrastructure … in conjunction with the IT Security Team. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Incident Management responsible for technical troubleshooting. Ideal skills and experience: Experience working within a global professional services environment A strong awareness of best practice more »

to help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are following the Incident Management process every time - "if it's not in the ticket, it didn't happen". Maintain ticket Q so all tickets include … daily update, never have tickets older than 2 weeks old that do not have a full plan of action to move to resolution. Change Management - Ensure that you always log a change in accordance with our change management process to fix a fault or satisfy a work request. … the customer every 30 minutes. React to monitoring alerts as soon as they are raised and work with Service Desk colleagues to ensure the incident is resolved as quickly as possible and to ensure we do not receive the alert again. Keep Knowledge Base updated so that others can more »

are looking for a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution. The role will primarily involve incident management on our clients' live operational military system, on incidents that have been escalated from 2nd line resources that are often remotely based … later/Linux knowledge (Nice to have) Thin Client Solutions Microsoft HyperV virtualization/VMware Vsphere 6+/Horizon View Active Directory & Group Policy management, design and troubleshooting Knowledge of PKI , Certificates Good understanding of networking technologies that support the infrastructure including Vmware NSX Storage systems technology experience (SAN …/NAS) Strong PowerShell and other scripting experience Microsoft SCCM/MECM management, troubleshooting Documentation creation Knowledge of VEEM & DPM backup solution Knowledge of Office 365 products SQL Mirroring (Skype and SharePoint backends) Windows Failover Clustering Microsoft KMS (Key Management Services) Your benefits: 25 Days annual leave plus more »

are looking for a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution. The role will primarily involve incident management on our clients' live operational military system, on incidents that have been escalated from 2nd line resources that are often remotely based … later/Linux knowledge (Nice to have) Thin Client Solutions Microsoft HyperV virtualization/VMware Vsphere 6+/Horizon View Active Directory & Group Policy management, design and troubleshooting Knowledge of PKI , Certificates Good understanding of networking technologies that support the infrastructure including Vmware NSX Storage systems technology experience (SAN …/NAS) Strong PowerShell and other scripting experience Microsoft SCCM/MECM management, troubleshooting Documentation creation Knowledge of VEEM & DPM backup solution Knowledge of Office 365 products SQL Mirroring (Skype and SharePoint backends) Windows Failover Clustering Microsoft KMS (Key Management Services) Your benefits: 25 Days annual leave plus more »

role is 445. You will be expected: Implement monitoring requests required by the Service Level Manager and the Developer s Team Provide support to Incident Management to diagnose and fix issues in the production environment Design, build, configure and test monitoring probes for a wide range of systems … areas Add probing to new Linux nodes Maintain monitoring CMDB Monitor technologies Put forward solutions to improve systems performance Establish rules for the proper management of systems Define systems from a functional and technical standpoint Check that standards are implemented Technical Skills Required: University degree with at least … code in Perl and Java Experience in using Monitoring tools: CA-Nimsoft is desirable and knowledge of AXWAY/Systar product is required Event management based on the interface between the monitoring tool and the ITSM tool Event correlation rules design and optimisation experience Experience in a vast range more »

IT infrastructure and application systems are adequately protected. · Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management. · Ensure that Change Management processes include a security review and in particular sign off all Firewall rule set and networking changes to ensure the integrity of the clients … network security is maintained. · Support the information security team in day to day activities including security monitoring, incident management activities, and a future 24x7 support rota. · Provide mentoring to junior security team members. more »

Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to … function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects … communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, e.g., PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and Go to Market processes 4. Experience in an IT, Cloud or service more »

all users of NCRS systems and all other nominated core patient or other non-clinical applications. Main duties of the job * Day to day management and monitoring of ITBM support queue within agreed Service Level Agreements, including Service Centre Self-Serve Portal logged incidents and requests, updating and/… an efficient and reliable IT customer centric service to the Trust, utilising advanced customer service skills to maximise positive customer experience. * Provide second line incident management and Request resolution:- o Manage Problem logs and Call Incidents at 2nd Line Level o Analysing information obtained from users on all …/Application/Customer support function * Office 365 experience * MS Teams experience * OneDrive experience Desirable * High level of understanding of ITIL processes and Service Management best practice framework * Experience providing application support within an ICT environment * Troubleshooting Office365 issues Additional Criteria Essential * Ability to communicate effectively to both technical more »

and compliance standards. Facilitate team communication and collaboration. Assist in hiring and onboarding new team members. Support less experienced colleagues. Candidate Qualifications: Experience in incident management and service requests. Strong technical knowledge of service desk tools and IT systems. Passion for exceptional customer service. Ability to lead and more »

changing environment and ability to communicate this to all technical and non-technical colleagues. A solid understanding of SAP Solution Manager relating to Release Management & Incident Management. Strong interpersonal, written and oral communication skills and ability to work within a team-oriented, collaborative environment. Creativity and lateral thinking more »

of your code from inception to deployment into Production, following a continuous delivery model. Get involved in live incidents as required, following the internal incident management process. Support, coach, and mentor other team members, setting high standards, and continually improving processes. Provide technical support to internal teams and more »

are looking for a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution. The role will primarily involve incident management on our clients' live operational military system, on incidents that have been escalated from 2nd line resources that are often remotely based … later/Linux knowledge (Nice to have) Thin Client Solutions Microsoft HyperV virtualization/VMware Vsphere 6+/Horizon View Active Directory & Group Policy management, design and troubleshooting Knowledge of PKI , Certificates Good understanding of networking technologies that support the infrastructure including Vmware NSX Storage systems technology experience (SAN …/NAS) Strong PowerShell and other scripting experience Microsoft SCCM/MECM management, troubleshooting Documentation creation Knowledge of VEEM & DPM backup solution Knowledge of Office 365 products SQL Mirroring (Skype and SharePoint backends) Windows Failover Clustering Microsoft KMS (Key Management Services) Your benefits: 25 Days annual leave plus more »

areas for optimisation System Availability and Reliability by ensuring high availability and data integrity through proactive monitoring, alerting, backups and DR planning and testing. Incident Management and Troubleshooting. Security and Compliance by implementing and maintaining security best practices. Disaster Recovery and Business Continuity. Collaboration, Support and Documentation by … Server 2016/2022 administration skills and experience Microsoft Windows Server Services (DHCP, DNS, DFS, NPS, Hyper-V, ADCS) Microsoft Office 365 product stack (Management, Support, Maintenance, Migrations, Development) Microsoft SQL 2016/2022 (Design, implementation, support and maintenance experience) Microsoft IIS administration (Design, implementation, support and maintenance) Network … topology (VLANs, 802.1x, DHCP Snooping, Routing, IPARP, Spanning Tree, LAG including diagnostics) Firewall management and understanding of Cyber Security best practices (IPS, WAF, Application and Web Controls, S2S VPNs, Port restrictions etc) Experience in Microsoft Azure Anti-Virus, MDR/EDR and Cloud more »

DUTIES Your duties as a Technical Support Engineer/IT Systems Technician/Infrastructure Engineer include: Administration and troubleshooting Microsoft Windows Server Network device management (switches, routers, VLANs, WiFi etc) Operating network services (AD, DHCP, DNS etc) Supporting EDR solutions IT project management: evaluating alternative solutions and then … Ability to work and collaborate with multiple teams across the organisation Full driving license, as occasional travel within the UK will be necessary for incident management and project work HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who more »

growth mindset, positive attitude and high energy who can lead a team. As the IT Service Desk Manager, you will pioneer the creation and management of our new IT service desk. This is a rare greenfield opportunity where you'll select the best people and tools, and implement efficient … and create performance reports. Optimize third-party services. Oversee major incidents and problem resolution. Maintain clear communication during incidents and changes. Provide support for incident management and escalations. Manage IT onboarding and equipment setup for new starters. Oversee secure removal of access and retrieval of equipment for leavers. more »

parties in a professional manner to ensure customer service levels Scheduling and supporting engineers during installations, fault resolution and 3rd party issues Following the incident management and request fulfilment processes detailed in the call handling manual Fulfilling Service Desk objectives detailed in the service management policy Assisting more »

and developing the companys IT infrastructure. Youll play a key role in maintaining and improving this infrastructure. Your key duties will include: Network device management e.g. switches, routers, VLANs, WiFi etc Administrating and troubleshooting Microsoft Windows Server Operating network services: AD, DHCP, DNS etc Supporting EDR solutions IT project … management including evaluating alternative solutions and managing implementation Delivering solutions for the company in conjunction with 3rd party providers Upgrading previous IT solutions and implementing new ones Supporting IT colleagues with troubleshooting employee PC issues Designing and implementing new technical processes and policies The successful IT Systems Engineer will … initiative Excellent communication and interpersonal skills Strong attention to detail Full UK driving licence as occasional travel within the UK will be required for incident management and project work Benefits: Up to £45,000 salary, depending on experience Annual salary review with recognition payment and/or salary more »

and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager more »

with the Service Desk To be considered, you should have the following experience: In depth knowledge of MS Office 365 Windows 10 support ServiceNow incident management Active directory Due to the volume of applications received for positions, it will not be possible to respond to all applications and more »

be thrilled to hear from you. What Youll Be Doing: Leading a team as a front-line resource with responsibility for day-to-day management, monthly 1:1s and performance reviews Lead a culture of health and safety behaviour and contribute to our health and safety culture Managing key … key customers Supporting and developing your team staff through a fair and encouraging culture to ensure SLAs are met or exceeded Assessing and supporting incident management to maintain H&S standards and contribute to timely and positive resolutions Managing all reactive, pre-planned and ad-hoc work allocation … and reliable water supply for customers What Youll Bring: Experience of working collaboratively and cross-functionally to drive performance to meet targets Successful line management experience through inclusive and supportive leadership A high degree of IT Literacy to enable MS Office usage, as well as bespoke IT software packages more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

standards, including Cyber Essentials, ISO 27001, 27002, Data Protection Act, and GDPR. In-depth knowledge of the Microsoft O365 environment, threat intelligence analysis, Security Incident Response processes, disaster recovery, and business continuity principles. Familiarity with security testing principles, vulnerability scanning, risk identification, resolution, and reporting. Experience in formal document … creation, such as reports or procedures. Key Responsibilities include but not limited to: Assist with security incident management and response activities, emphasizing cyber threats. Conduct daily, weekly, and monthly security checks, reconciliation, and compliance checks. Handle security alerts and inquiries from systems and end users. Complete client security more »

assess the risks associated with first line of defence (1LOD) business line activities, assisting in compiling, and maintaining a complete control framework for risk management activities. Support the business lines and functions to identify risks from the First Line. Key responsibilities Undertake quality reviews, taking a risk-based approach. … sharing with key stakeholders Maintain a full audit trail with clear records to support review conclusions, stored in accordance with the bank s records management conventions. Ensure all Risk Incidents are documented, and root cause is established. Oversight of remedial actions to ensure risks are mitigated. Full audit trail … is established, and trend analysis is undertaken. Key Skills required Experience of 'incident management'. Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model. Knowledge and understanding of risk control arrangements. Knowledge of more »