151 to 175 of 228 Permanent Incident Management Jobs

implement changes to streamline operations. Answer incoming Service Desk phone calls. Assess the importance of a caller's needs, create a detailed well described incident into our ticketing system, and provide verbal assurance that the incident will be handled in a timely manner. Perform clearly-defined, repetitive duties … and conduct reviews to determine weaknesses in applications. Escalation point and Support overflow of Technical Support Services Analyst I duties. Use the US LBM Incident Management system to document all troubleshooting activities and end user discussions, including all successful and unsuccessful actions all the way through to a … team (Network, Server, Applications, Ticket Queues, etc.) Document all local systems and how they should be supported. Education Qualifications Associate's Degree in IT Management, Computer Science, other related field or equivalent experience Required Experience Qualifications 4-6 years IT experience Required Skills and Abilities Technical expertise - Expert level. more »

execution of our enterprise observability initiatives. Your role will center on building and managing the tools used by our enterprise SREs, DevOps engineers, and Incident Management teams to ensure maximum reliability and performance of Discover's enterprise digital systems. In this role, you will partner with stakeholders to … product, including evaluating performance and identifying innovations to enhance business value and meet customer needs. Actively managing risk and escalating customer-impacting issues to management will also be a key part of your responsibilities. Your expertise in product ownership and organizational skills will be crucial to ensure the engineers … date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Participates in the development of Key Performance more »

Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party … AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career more »

team of model builders. Experience with Anaplan integrators like Anaplan Connect, APIs, and Informatica (Hyperconnect). Experience in regional/global Application Operations & Support Management role and understanding of data integration is a plus. Expert skills of Excel spreadsheet modelling, pivot tables, formulas, charts, etc. Experience in running Helpdesk …/support to end-users, incident management, and problem-solving. Lean/Agile Product Development expertise and experience. Proficiency in English language and ability to communicate technical topics in a simple way to non-technical audience. SPECIALIZED SKILLS: Strong problem-solving skills with a solutions-oriented approach to … challenges and root cause analysis capabilities. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels. Ability to act independently and exercise independent judgment and discretion within generally defined practices and policies to carry out responsibilities. Ability to work in a fast-paced and more »

data loss Undertake maintenance tasks to ensure system stability Install, configure and maintain SQL servers in various environments Assist in ensuring optimal database performance Incident management and recommend solutions Analyzing and automating tasks Build solutions from scratch Adopt new technologies into the company stack and experiment with new more »

development web and mobile front-end technologies such as React, Java, APIs & microservices, PostgreSQL, data structures, workflow Knowledge of Site Reliability Engineering, automation, observability, incident management, resilience, disaster recovery, high availability, documentation IAM engineering experience, authentication, authorisation, single sign-on, multi-factor authentication, user lifecycle management, hands more »

first point of contact for end-user issues, escalating to Level 3 support as necessary. Apple Devices: Install, configure, and troubleshoot Apple devices. Device Management: Manage desktop encryption, anti-virus/malware solutions, and other applications. Incident Management: Resolve incidents and service requests escalated by the ServiceDesk. … Endpoint Management: Ensure all devices are compliant with endpoint configuration policies. Re-imaging: Wipe and re-image desktops and laptops for leavers or faulty devices. Security: Execute remedial actions to disable and remote wipe lost or stolen devices. Peripherals: Install drivers and troubleshoot connectivity to printers, scanners, and quality more »

Collaborate with the IT Operations team to ensure the delivery of performant and reliable platforms to our valued clients. Provide expert-level support, including incident/problem diagnosis and resolution escalation to the Customer Support team. Conduct routine checks and triage activities, swiftly addressing any issues to uphold service … standards. Manage event and incident management for our cloud platforms, ensuring seamless operations. Execute planned change requests and maintenance activities on hosted infrastructure, prioritising customer satisfaction. Facilitate customer deployment activities and maintain comprehensive documentation on infrastructure requirements. Offer management and support for on-premises/dedicated clients more »

groups where required. Engagement in individual and team KPIs will form an important part of this role. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLAs and performance KPIs … meet the requirements of the Service Desk To participate in project based work and other departmental activities including the performance of routine procedures and incident management Essential Skills needed to fulfil this role: Previous call centre or Service desk/IT support experience Experience of using enterprise level more »

Application Support team. A hybrid role with the option to work remote 4 days with 1 day in the London office. Key Responsibilities - Provide incident management to various applications. - Troubleshoot & diagnose application issues. - Review & acknowledge alert notifications, escalating where necessary. - Manage the out of hours deployment of application more »

collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer more »

will need the following experience - Essential experience - Relevant Database Certification in Oracle or SQL server depending on the specific technical requirement. Experience of database management tools such as OEM, PLSQL & TOAD. Experience of carrying out routine configuration/installation and reconfiguration of database and related products. Has experience of … using an incident management tool for recording, progressing and reporting of incidents. Continual Service Improvement. Relevant database modelling and design tools. Basic knowledge of enterprise architecture and benefits of its adoption. Prepared to participate in out of hours standby duties. Desirable experience - Relevant Application Server Management/ more »

efficient and effective solutions and services. Considerable experience in an IT managerial position with responsibilities for operations, planning, people, and relationship management. Broad IT Management/Contracts experience, including infrastructure development, delivery, and operational management. Managing Successful Programmes (MSP)/APMP qualification is desirable. Day to Day of the … with the wider Technology Services and Information Security teams to provide SME capability and align development activity with operational and strategic requirements. Own the Incident Management process for cyber-related incidents. Plan and deliver resources to create an effective Security Operations function that addresses risk and aligns with more »

of our Global Business Applications Team and as SAP Authorizations Specialist, you are responsible for the topic of SAP authorizations and business user rights management for Customer, Supplier and Reporting Services. You ensure continuously high quality and compliance of services relating to topic of SAP authorizations, supporting internal and … and SoD. We drive change: You are responsible for drafting business requirements and business functions, leading system and user acceptance tests, running change and incident management, documentation as well as communicating to end users in close collaboration with GD stakeholders (global digital unit). You contribute in SAP … authorization community and support and train our business partners in all professional, technical and procedural questions around SAP Authorizations and identity and access management tool to ensure knowledge distribution and globally aligned approaches. You support in the migration to S4/Hana. Last but not least, you support in more »

of our Global Business Applications Team and as SAP Authorizations Specialist, you are responsible for the topic of SAP authorizations and business user rights management for Customer, Supplier and Reporting Services. You ensure continuously high quality and compliance of services relating to topic of SAP authorizations, supporting internal and … and SoD. We drive change: You are responsible for drafting business requirements and business functions, leading system and user acceptance tests, running change and incident management, documentation as well as communicating to end users in close collaboration with GD stakeholders (global digital unit). You contribute in SAP … authorization community and support and train our business partners in all professional, technical and procedural questions around SAP Authorizations and identity and access management tool to ensure knowledge distribution and globally aligned approaches. You support in the migration to S4/Hana. Last but not least, you support in more »

of our Global Business Applications Team and as SAP Authorizations Specialist, you are responsible for the topic of SAP authorizations and business user rights management for Customer, Supplier and Reporting Services. You ensure continuously high quality and compliance of services relating to topic of SAP authorizations, supporting internal and … and SoD. We drive change: You are responsible for drafting business requirements and business functions, leading system and user acceptance tests, running change and incident management, documentation as well as communicating to end users in close collaboration with GD stakeholders (global digital unit). You contribute in SAP … authorization community and support and train our business partners in all professional, technical and procedural questions around SAP Authorizations and identity and access management tool to ensure knowledge distribution and globally aligned approaches. You support in the migration to S4/Hana. Last but not least, you support in more »

of our Global Business Applications Team and as SAP Authorizations Specialist, you are responsible for the topic of SAP authorizations and business user rights management for Customer, Supplier and Reporting Services. You ensure continuously high quality and compliance of services relating to topic of SAP authorizations, supporting internal and … and SoD. We drive change: You are responsible for drafting business requirements and business functions, leading system and user acceptance tests, running change and incident management, documentation as well as communicating to end users in close collaboration with GD stakeholders (global digital unit). You contribute in SAP … authorization community and support and train our business partners in all professional, technical and procedural questions around SAP Authorizations and identity and access management tool to ensure knowledge distribution and globally aligned approaches. You support in the migration to S4/Hana. Last but not least, you support in more »

of our Global Business Applications Team and as SAP Authorizations Specialist, you are responsible for the topic of SAP authorizations and business user rights management for Customer, Supplier and Reporting Services. You ensure continuously high quality and compliance of services relating to topic of SAP authorizations, supporting internal and … and SoD. We drive change: You are responsible for drafting business requirements and business functions, leading system and user acceptance tests, running change and incident management, documentation as well as communicating to end users in close collaboration with GD stakeholders (global digital unit). You contribute in SAP … authorization community and support and train our business partners in all professional, technical and procedural questions around SAP Authorizations and identity and access management tool to ensure knowledge distribution and globally aligned approaches. You support in the migration to S4/Hana. Last but not least, you support in more »

of our Global Business Applications Team and as SAP Authorizations Specialist, you are responsible for the topic of SAP authorizations and business user rights management for Customer, Supplier and Reporting Services. You ensure continuously high quality and compliance of services relating to topic of SAP authorizations, supporting internal and … and SoD. We drive change: You are responsible for drafting business requirements and business functions, leading system and user acceptance tests, running change and incident management, documentation as well as communicating to end users in close collaboration with GD stakeholders (global digital unit). You contribute in SAP … authorization community and support and train our business partners in all professional, technical and procedural questions around SAP Authorizations and identity and access management tool to ensure knowledge distribution and globally aligned approaches. You support in the migration to S4/Hana. Last but not least, you support in more »

of our Global Business Applications Team and as SAP Authorizations Specialist, you are responsible for the topic of SAP authorizations and business user rights management for Customer, Supplier and Reporting Services. You ensure continuously high quality and compliance of services relating to topic of SAP authorizations, supporting internal and … and SoD. We drive change: You are responsible for drafting business requirements and business functions, leading system and user acceptance tests, running change and incident management, documentation as well as communicating to end users in close collaboration with GD stakeholders (global digital unit). You contribute in SAP … authorization community and support and train our business partners in all professional, technical and procedural questions around SAP Authorizations and identity and access management tool to ensure knowledge distribution and globally aligned approaches. You support in the migration to S4/Hana. Last but not least, you support in more »

of our Global Business Applications Team and as SAP Authorizations Specialist, you are responsible for the topic of SAP authorizations and business user rights management for Customer, Supplier and Reporting Services. You ensure continuously high quality and compliance of services relating to topic of SAP authorizations, supporting internal and … and SoD. We drive change: You are responsible for drafting business requirements and business functions, leading system and user acceptance tests, running change and incident management, documentation as well as communicating to end users in close collaboration with GD stakeholders (global digital unit). You contribute in SAP … authorization community and support and train our business partners in all professional, technical and procedural questions around SAP Authorizations and identity and access management tool to ensure knowledge distribution and globally aligned approaches. You support in the migration to S4/Hana. Last but not least, you support in more »

of our Global Business Applications Team and as SAP Authorizations Specialist, you are responsible for the topic of SAP authorizations and business user rights management for Customer, Supplier and Reporting Services. You ensure continuously high quality and compliance of services relating to topic of SAP authorizations, supporting internal and … and SoD. We drive change: You are responsible for drafting business requirements and business functions, leading system and user acceptance tests, running change and incident management, documentation as well as communicating to end users in close collaboration with GD stakeholders (global digital unit). You contribute in SAP … authorization community and support and train our business partners in all professional, technical and procedural questions around SAP Authorizations and identity and access management tool to ensure knowledge distribution and globally aligned approaches. You support in the migration to S4/Hana. Last but not least, you support in more »

of our Global Business Applications Team and as SAP Authorizations Specialist, you are responsible for the topic of SAP authorizations and business user rights management for Customer, Supplier and Reporting Services. You ensure continuously high quality and compliance of services relating to topic of SAP authorizations, supporting internal and … and SoD. We drive change: You are responsible for drafting business requirements and business functions, leading system and user acceptance tests, running change and incident management, documentation as well as communicating to end users in close collaboration with GD stakeholders (global digital unit). You contribute in SAP … authorization community and support and train our business partners in all professional, technical and procedural questions around SAP Authorizations and identity and access management tool to ensure knowledge distribution and globally aligned approaches. You support in the migration to S4/Hana. Last but not least, you support in more »

of our Global Business Applications Team and as SAP Authorizations Specialist, you are responsible for the topic of SAP authorizations and business user rights management for Customer, Supplier and Reporting Services. You ensure continuously high quality and compliance of services relating to topic of SAP authorizations, supporting internal and … and SoD. We drive change: You are responsible for drafting business requirements and business functions, leading system and user acceptance tests, running change and incident management, documentation as well as communicating to end users in close collaboration with GD stakeholders (global digital unit). You contribute in SAP … authorization community and support and train our business partners in all professional, technical and procedural questions around SAP Authorizations and identity and access management tool to ensure knowledge distribution and globally aligned approaches. You support in the migration to S4/Hana. Last but not least, you support in more »

of our Global Business Applications Team and as SAP Authorizations Specialist, you are responsible for the topic of SAP authorizations and business user rights management for Customer, Supplier and Reporting Services. You ensure continuously high quality and compliance of services relating to topic of SAP authorizations, supporting internal and … and SoD. We drive change: You are responsible for drafting business requirements and business functions, leading system and user acceptance tests, running change and incident management, documentation as well as communicating to end users in close collaboration with GD stakeholders (global digital unit). You contribute in SAP … authorization community and support and train our business partners in all professional, technical and procedural questions around SAP Authorizations and identity and access management tool to ensure knowledge distribution and globally aligned approaches. You support in the migration to S4/Hana. Last but not least, you support in more »