Service Delivery Manager
- Hiring Organisation
- Evri
- Location
- Leeds, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
Running service reviews to drive continuous improvement with stakeholders and vendors. Producing clear, insightful reporting on IT and vendor performance. Providing operational expertise into Incident, Problem, and Risk Management processes. Managing high-impact escalations directly or via Incident Management. Representing your business area in CAB meetings … portfolio. What we're looking for Qualifications Degree-level education or equivalent experience. ITIL 4 or ITIL v3 Foundation (ITIL 4 Practitioner in Supplier Management desirable). Knowledge & Experience 4+ years in IT roles. 2+ years in IT Service Delivery. Technical IT background (e.g., application or hardware lifecycle) desirable. ...