51 to 75 of 356 Permanent Incident Management Jobs

a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime … operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and … timely manner. Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics. Work closely with the Infrastructure and Development teams on problem management Deliver reliable IT services including service desk and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable more »

support the Head of IT and will take a lead role in the successful delivery of IT projects including scoping, planning, change control, risk management, vendor management, testing, issue management, user engagement, stakeholder communications, documentation, and reporting. You will work closely with stakeholders, cross-functional teams, and … IT objectives. Support the Head of IT with defining the IT strategy and budget, aligning IT initiatives with current and future business requirements. Team Management Line management of the IT team, including 1-to-1s, performance management, appraisals, resource planning and recruitment. Foster a collaborative team environment … Stakeholder Engagement Review stakeholder requirements across the organisation and propose suitable IT solutions. Act as an escalation point for significant support queries, complaints and incident management. Technology Optimisation Ensure that the hardware and software used by our company is effective, compatible, and secure. Support the Infrastructure Engineer with planning more »

network credentials Tenable Security Centre and provisions access to vulnerability scanning systems. Integration of Nessus/Security Centre with other security and IT systems management tools (i.e. Splunk, ServiceNow) Developing and maintaining standard processes and operating procedures, creating technical architecture diagrams and system build documentation. Operating the scanning tools … and maintaining coverage along with supporting the vulnerability management and remediation teams in understating how to remediate vulnerabilities (i.e. laptops, VMs, wireless devices) Experience of vulnerability management team to build asset repositories and asset scan policies Working closely with customer delivery managers to prioritize daily tasks and participate … to security tools/solutions. Improving customers' security deployments and integrate new technologies and services. Technical Skills & Competencies 5+ years of experience in Vulnerability management domain and experience with working with web Proxy teams and working on vulnerability assessment operational issues 2+ years of experience with performing systems administration more »

IT Sector/MSP Self-confidence to navigate complex and evolving technology delivered to our customers Experience of managing Continual Service Improvement Plans, Problem Management and Major Incident Management Ability to build and maintain strong, cohesive working relationships with senior stakeholders. Strong sense of prioritisation and execution … with other teams to actively deliver a high level of service. Provide regular reporting, and service improvement plans. Manage any incidents that trigger Major Incident Management process Package: Salary of between £40,000 to £45,000 Yearly Bonus of 5% How to Apply: If you are interested in more »

insertion opportunities. Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management activities. Participate in …/subnet addressing. Experienced and adept at developing and maintaining technical documents, analyses, and reports. Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management. Hands-on experience deploying, configuring and troubleshooting Cisco enterprise network routing, switching and firewall/security devices. Ability to … Cisco CCNP Route/Switch and/or CCNP Security Experience and practical understanding of enterprise WAN principles. Experience with change, configuration and performance management NetOps concepts. IAT Level III Certification (i.e. CISSP or equivalent). GSMO Original Posting Date: 2024-03-26 While subject to change based on more »

insertion opportunities. Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management activities. Participate in …/subnet addressing. Experienced and adept at developing and maintaining technical documents, analyses, and reports. Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management. Hands-on experience deploying, configuring and troubleshooting Cisco enterprise network routing, switching and firewall/security devices. Ability to … Cisco CCNP Route/Switch and/or CCNP Security Experience and practical understanding of enterprise WAN principles. Experience with change, configuration and performance management NetOps concepts. IAT Level III Certification (i.e. CISSP or equivalent). GSMO Original Posting Date: 2024-03-26 While subject to change based on more »

insertion opportunities. Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management activities. Participate in …/subnet addressing. Experienced and adept at developing and maintaining technical documents, analyses, and reports. Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management. Hands-on experience deploying, configuring and troubleshooting Cisco enterprise network routing, switching and firewall/security devices. Ability to … Cisco CCNP Route/Switch and/or CCNP Security Experience and practical understanding of enterprise WAN principles. Experience with change, configuration and performance management NetOps concepts. IAT Level III Certification (i.e. CISSP or equivalent). GSMO Original Posting Date: 2024-03-26 While subject to change based on more »

insertion opportunities. Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management activities. Participate in …/subnet addressing. Experienced and adept at developing and maintaining technical documents, analyses, and reports. Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management. Hands-on experience deploying, configuring and troubleshooting Cisco enterprise network routing, switching and firewall/security devices. Ability to … Cisco CCNP Route/Switch and/or CCNP Security Experience and practical understanding of enterprise WAN principles. Experience with change, configuration and performance management NetOps concepts. IAT Level III Certification (i.e. CISSP or equivalent). GSMO Original Posting Date: 2024-03-26 While subject to change based on more »

insertion opportunities. Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management activities. Participate in …/subnet addressing. Experienced and adept at developing and maintaining technical documents, analyses, and reports. Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management. Hands-on experience deploying, configuring and troubleshooting Cisco enterprise network routing, switching and firewall/security devices. Ability to … Cisco CCNP Route/Switch and/or CCNP Security Experience and practical understanding of enterprise WAN principles. Experience with change, configuration and performance management NetOps concepts. IAT Level III Certification (i.e. CISSP or equivalent). GSMO Original Posting Date: 2024-03-26 While subject to change based on more »

insertion opportunities. Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management activities. Participate in …/subnet addressing. Experienced and adept at developing and maintaining technical documents, analyses, and reports. Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management. Hands-on experience deploying, configuring and troubleshooting Cisco enterprise network routing, switching and firewall/security devices. Ability to … Cisco CCNP Route/Switch and/or CCNP Security Experience and practical understanding of enterprise WAN principles. Experience with change, configuration and performance management NetOps concepts. IAT Level III Certification (i.e. CISSP or equivalent). GSMO Original Posting Date: 2024-03-26 While subject to change based on more »

insertion opportunities. Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management activities. Participate in …/subnet addressing. Experienced and adept at developing and maintaining technical documents, analyses, and reports. Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management. Hands-on experience deploying, configuring and troubleshooting Cisco enterprise network routing, switching and firewall/security devices. Ability to … Cisco CCNP Route/Switch and/or CCNP Security Experience and practical understanding of enterprise WAN principles. Experience with change, configuration and performance management NetOps concepts. IAT Level III Certification (i.e. CISSP or equivalent). GSMO Original Posting Date: 2024-03-26 While subject to change based on more »

insertion opportunities. Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management activities. Participate in …/subnet addressing. Experienced and adept at developing and maintaining technical documents, analyses, and reports. Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management. Hands-on experience deploying, configuring and troubleshooting Cisco enterprise network routing, switching and firewall/security devices. Ability to … Cisco CCNP Route/Switch and/or CCNP Security Experience and practical understanding of enterprise WAN principles. Experience with change, configuration and performance management NetOps concepts. IAT Level III Certification (i.e. CISSP or equivalent). GSMO Original Posting Date: 2024-03-26 While subject to change based on more »

Permanent Location: London, UK(Remote) Job details: Purpose of the Job •Leading the Response: Acting swiftly and decisively during security incidents to mitigate risks. •Incident Lifecycle Management: Overseeing incidents from the moment of detection, through the containment and eradication stages, to the final resolution. •Post-Incident Analysis … Conducting detailed investigations post-incident to understand the root cause and to develop strategies to prevent recurrence. •Continuous Monitoring: Keeping a vigilant eye on the organization's security systems to detect any suspicious activities early. •Threat Analysis: Evaluating potential threats and vulnerabilities to ensure that the organization is prepared … manage security incidents by analyzing alerts from diverse sources and collaborating with external monitors to identify and address potential threats. •Serve as a primary incident responder, leading the containment and resolution process in line with established protocols to reduce risks. •Enhance security procedures to improve the organization's monitoring more »

Permanent Location: London, UK(Remote) Job details: Purpose of the Job Leading the Response: Acting swiftly and decisively during security incidents to mitigate risks. Incident Lifecycle Management: Overseeing incidents from the moment of detection, through the containment and eradication stages, to the final resolution. Post-Incident Analysis … Conducting detailed investigations post-incident to understand the root cause and to develop strategies to prevent recurrence. Continuous Monitoring: Keeping a vigilant eye on the organization's security systems to detect any suspicious activities early. Threat Analysis: Evaluating potential threats and vulnerabilities to ensure that the organization is prepared … manage security incidents by analyzing alerts from diverse sources and collaborating with external monitors to identify and address potential threats. Serve as a primary incident responder, leading the containment and resolution process in line with established protocols to reduce risks. Enhance security procedures to improve the organization's monitoring more »

applications and data platforms integrated with hosted commercial software Investigation and resolution of operational or software issues affecting the model Day-to-day operational management of the HPC grid Adherence to Incident Management and Change Management process Developing, deploying and managing incident related bug fixes … set out in the client’s policies and standards for software development life cycle (SDLC), testing and software licencing, and adhere to service governance management Monitor own task assignments within the product teams and update systems and colleagues in a timely and effective manner Build and release engineering principles … and controls applied consistently and pragmatically Incident and change management Skills Required Strong IT Service Management skills with adherence to best practices Good IT investigation and diagnosis skills, both with hardware and software Strong problem-solving skills Languages: C#, Visual Basic .NET, C++, SQL & SSIS, PowerShell Working more »

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … team to achieve individual and collective success Provide customer centred support adhering to BDO Quality service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements Ensure troubleshooting steps are followed consulting … that all calls logged contain detailed information regarding the issue/request, along with troubleshooting steps taken prior to escalating Report to Service Desk Management on Team Performance Actively seek out Service Improvements and suggest alongside service adoption Provide effective communication and collaboration through teamwork, engaging and contributing through more »

to all related policies and procedures. The role will be field based and mobile as needed at the post holders own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver …/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL. To provide advice to customers within Sureserve Group on the efficient and safe use of computer systems. To … include the responsibility for owning and developing some of the ITIL processes. Work in conjunction with the Group Service Delivery Manager and the Service Management Specialist to facilitate the development of the Incident/Problem/Change Management process to manage the Service Delivery against defined service more »

compliant. Data Protection Officer: Maintain records of all data processing activities of the company, serve as point of contact for data protection authorities. Risk Management : Identify, evaluate, and mitigate risks associated with data privacy and compliance, implementing a risk management framework that aligns with global standards. Policy Development … or issues promptly. Stakeholder Engagement : Act as the primary point of contact for internal and external stakeholders, including regulatory bodies, on data compliance matters. Incident Management : Develop and oversee the process for handling data privacy incidents, including breach response and notification procedures. Major Incident Management : Work … with law enforcements and public bodies in the event of a Major Incident around Information Security and Data Breaches, where appropriate. Qualifications: Knowledge, Skills, and Abilities: Expertise in Data Protection Laws : Comprehensive understanding of GDPR, CCPA, DPA(UK), and other relevant privacy regulations. Risk Assessment : Strong ability to conduct more »

with full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance Incident Management Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining … studying, estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends … and developments Qualifications/Experience; IT based qualification and 3-5 years experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years experience in software application support and incident investigation more »

with full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance Incident Management Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining … studying, estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends … and developments Qualifications/Experience; IT based qualification and 3-5 years’ experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years’ experience in software application support and incident investigation more »

Diagnose and resolve technical issues promptly and effectively. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions. 4. Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately. 5. Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client, providing guidance on company best practices. 6. System Enhancements and … and best practices with both internal teams and the client to foster continuous improvement. Requirements: 1. Technical Expertise: Strong knowledge of 365, Azure, Endpoint Management, Jamf, Device Deployment. AV troubleshooting. 2. Experience: Minimum of 2 years of experience in a similar role within the financial services industry, providing on more »

encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders as and when required; Provide 2nd line technical … customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware … when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; Provide training and assistance for the 1st line team to progress their skillsets. To allocate more complex service issues to the 3rd line IT more »

growing Oracle Analytics Applications Cloud Operations team. In this position, you will be responsible for ensuring the smooth operation of our critical cloud infrastructure, incident management, deployment automation across multiple production and preproduction environments, process improvements, and more. Roles and Responsibilities Support the operation of FAW on OCI … using Cloud DevOps methodologies including: Incident management: analyze T2 metrics, and alarms, alongside Lumberjack logs. Troubleshoot, repair, and document infrastructure and service issues. Start/stop/upgrade cloud infrastructure and services using OCI tools. Participate in a follow-the-sun model for 24x7 support of FAW service. more »

various methods including classroom-based, small groups and virtually via MS Teams. Manage Data Security and Protection breaches and incidents via the Trust's Incident Management system Datix. Maintain the Information Sharing Gateway to ensure it is up to date, and accurately records Information Sharing Agreements, Group Assets … via various methods including classroom based, small groups and virtually via MS Teams. Manage Data Security and Protection breaches and incidents via the Trusts Incident Management system Datix. Support the DSP Manager and DSP Team Leader with the management of externally reportable incidents and serious incidents. Maintain … and effective training to staff at all levels and of all abilities Ability to cope under pressure and meet strict deadlines e.g. FOI responses, Incident response times. Ability to help build effective working relationships at all levels, both within NGH and externally. Ability to communicate appropriately and effectively with more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS on more »