51 to 75 of 230 Permanent Incident Management Jobs

Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role: Incident Analys tLocation: Manchester (4 days onsite/week) Rate: 335GBP/Day(Inside IR35 ) Job Descriptio n:Profiles with financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands‐on use of ServiceNo w.Excellent communication, stakeholder management, Excel/reporting skills, and be comfortable working across global teams with a service‐improvement mindse t. **Core skills :**- Experience of working in financial services indus try- Strong incident ...

quality standards are consistently met Oversee shift handovers and ensure accurate operational continuity Provide clear communication across internal teams, engineers, and third parties Support incident management activity and ensure updates are accurate and timely Guide and support engineers during shift to maintain performance and flow What … operational environment Confident communicator with the ability to manage pressure and competing priorities Experience working in SLA-driven or ITIL-aligned environments Understanding of incident management and service operations (preferred, not essential) Comfortable working in a 24/7 shift-based rota Candidates must be eligible ...

Team Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.) As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will … coordinate incident management and support analysis for swift client issue resolution. Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care Proactively expanding project-specific documentation Profil Essential Skills: Ongoing or completed technical education Basic technical know-how, and experience to perform ...

Team Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.) As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will … coordinate incident management and support analysis for swift client issue resolution. Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care Proactively expanding project-specific documentation Profil Essential Skills: Ongoing or completed technical education Basic technical know-how, and experience to perform ...

Team Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.) As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will … coordinate incident management and support analysis for swift client issue resolution. Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care Proactively expanding project-specific documentation Profil Essential Skills: Ongoing or completed technical education Basic technical know-how, and experience to perform ...

digital services and modern infrastructure technologies, and this role sits at the heart of that agenda. You will be contributing to the College's management team and deputising for the Director of Technology Innovation and Development, with the backing and visibility that comes with a senior leadership position. What … Doing Service delivery: Lead IT service delivery across all College sites, owning end-to-end performance including incident management, escalation, and continuous service improvement, and setting, monitoring and reporting against SLAs and KPIs. Cyber security and resilience: Hold accountability for cyber security, including incident oversight ...

/SLOs. You’ll help teams implement pragmatic observability—logging, metrics, and distributed tracing—with actionable alerting, and you’ll contribute to (or lead) incident response and post-incident reviews that drive learning and measurable improvements. Job qualifications We are looking for experience in the following skills: Strong … Dynatrace ( or similar tools) , including alerting, dashboards, and root-cause analysis. Exposure to AIOps practices , leveraging automation and intelligence for proactive issue detection and incident reduction. Experience supporting production platforms , including incident management, problem management, and continuous improvement. Ability to mentor junior engineers , influence technical standards ...

production environments, ensuring operational stability, security, and performance across customer-facing services. Working within a collaborative Managed Services function, you'll be involved in incident response, platform maintenance, monitoring, operational improvements, and change management activities across cloud infrastructure environments. This position would suit someone who enjoys … Operations Support and maintain AWS production environments within a managed services setting Carry out routine maintenance including patching, upgrades, backups, certificate renewals, and capacity management Ensure cloud platforms remain secure, stable, and highly available Participate in an on-call escalation rota when required Incident & Problem Management Respond ...

escalations and incidents within the Support & Operations team. By leveraging expertise in Google Cloud Platform (GCP), this position directly impacts customer satisfaction through effective incident management and quality assurance. The role requires active engagement with stakeholders to facilitate communication and ensure adherence to service level agreements (SLAs). … Business Stakeholders. Skill Requirements: 1. In-Depth Knowledge Of Google Cloud Platform (Gcp) And Its Support Operations 2. Strong Analytical Skills With Experience In Incident Management And Resolution 3. Excellent Communication And Interpersonal Skills For Effective Stakeholder Engagement 4. Proficiency In Preparing Documentation And Sops For Operational Processes ...

service desk operations, take owner ship of Ha lo PSA (our ticketing and professional services platform) from a service delivery perspective, strengthen incident, request, and escalation management, and ensure SLAs and customer expectations are consistently met. The role will inherit an existing service desk structure comprising 3 tiers … part of this role will be to establish strong operational control, reduce dependency on informal or inconsistent ways of working, improve processes and performance management, and build a resilient, scalable service desk function that delivers a reliable, professional customer experience. Objective:? Manage Daily Operations of the Service Desk Coach ...

platform automation initiatives where appropriate. Reliability & Operations Monitor platform health, availability, and performance. Develop operational dashboards, metrics, alerting, and observability solutions. Participate in incident management, root cause analysis, and problem management activities. Improve platform resilience through automation, testing, and operational excellence practices. Support disaster recovery and business … cloud security best practices and secure-by-design principles. Collaborate with security teams to address vulnerabilities, risks, and compliance requirements. Support identity and access management, secrets management, encryption, and security monitoring. Contribute to security audits, compliance reviews, and remediation activities. Collaboration & Leadership Act as a technical mentor ...

staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement. Key Responsibilities Team Leadership & Management Lead, manage, and develop a team of ~14 technical staff across multiple disciplines Conduct regular 1:1s, performance reviews, and coaching sessions Manage resource … processes Ensure timely response and resolution of incidents and service requests Act as an escalation point for complex or high-priority issues SLA & KPI Management Own and report on service desk performance against SLAs and KPIs Monitor metrics such as: First Response Time Resolution Time (MTTR) First Contact Resolution ...

Company: Albany Beck Location: London (Hybrid) About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities … reliability model. You will work across infrastructure, platform, and application teams to define standards, implement tooling, and establish operational practices that improve service stability, incident response maturity, and end-to-end visibility across systems. This role is best suited to someone who has helped design or scale ...

security alerts, intrusions, and unauthorised activity Responding to incidents in line with defined SOC playbooks Escalating complex or high-risk incidents to Tier 2 Incident Response teams Reviewing vulnerability scan results and feeding findings back to technical teams Supporting secure configuration reviews and remediation activities Producing regular service … Junior SOC Analyst essential skills A qualification in Cyber Security, Computer Science, Networking, or a related technical discipline Strong interest in cyber security and incident response Understanding of core security concepts and common cyber threats Ability to follow processes, investigate alerts, and document findings clearly Willingness to work shifts ...

analysis, and empowers colleagues to achieve meaningful impact. About the Role As IT Operations Manager, you will be responsible for the day-to-day management of IT service delivery, infrastructure, and cybersecurity operations. Leading a small but highly skilled team, you'll ensure systems are resilient, secure, and aligned … continuous learning. Oversee Microsoft 365 and Azure environments, ensuring effective governance, security, and operational efficiency. Drive cybersecurity assurance activities, including security testing, risk management, vulnerability remediation, and compliance reporting. Lead major incident management, coordinating technical response and stakeholder communications. Maintain and test business continuity and disaster recovery ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

tier global consulting firm with one of the UK's largest and most respected cyber practices, housing over 200 specialists. Their Cyber Incident Response team is on the front line, helping organisations prepare for, respond to, and recover from the threats that keep boards awake at night. They … roles require at least eligibility for UK Security Check (SC) clearance. Existing clearance is highly advantageous. What You'll Do Lead and execute live incident response investigations, from forensic acquisition and root cause analysis to threat containment and eviction. Perform host-based and network forensics across Windows, Linux ...

high-performing IT systems and platforms across all College sites. You will be responsible for day-to-day infrastructure operations, technical delivery and team management, covering servers, cloud platforms, networks, core systems, cyber security and disaster recovery. You will act as the escalation point for complex incidents, drive service … operational decisions. The College is continuing to modernise and strengthen its infrastructure services, with active work across Microsoft 365, cloud services, cyber security, device management and service resilience. You will have the opportunity to contribute to improvement projects, shape operational standards and help plan the department's future technology ...

Facilities Supervisor will have: Experience working within a critical or highly regulated environment (data centres, healthcare, pharma, airports, etc.) Background in facilities/building management with contractor oversight Strong understanding of permit to work systems, RAMS, and compliance processes Experience managing audits, statutory requirements, and site reporting Ability … site-facing position - this is worth a conversation. If you are interested in knowing more about the role please call Dea on Keywords: Facilities Management, Building Supervisor, Facilities Supervisor, FM Supervisor, Building Management, Site Operations, Critical Environment, Commercial Buildings, Maintenance Management, Planned Preventative Maintenance (PPM), Reactive Maintenance ...

Operator Location: Corsham - 5days a week Salary: 60K DV Clearance required Key Responsibilities Operational Support & Incident Management • Provide 2nd/3rd line support for PKI services and supporting infrastructure, including root, subordinate, and issuing CA’s • Troubleshoot and resolve certificate issuance, revocation, auto-enrolment, and chain validation issues. … Setup SSO for applications o Monitor of Microsoft Defender portal and respond to security alerts o Configuration and maintenance of Microsoft Intune Certificate Lifecycle Management • Assist with certificate requests, renewals, revocations, and rekeying operations. • Monitor and ensure timely renewal of critical certificates to prevent outages. • Maintain inventory of issued ...

Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service desk …/4pm-11pm/11pm-7am) Each shift will rotate after a few weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact ...

Join Police Digital Service as a Cyber Detect Analyst. Permanent FT. Salary £45,000 per annum. About Police Digital Service The National Management Centre (NMC) is part of Police Digital Services and provides visibility and control of information risks for policing. It supports the 24x7x365 nature of police operations … edge technology and a strong set of processes. The NMC Cyber Detect Analysts will work closely with teams across the NMC, typically with the Incident Response Teams to ensure security issues are addressed quickly upon discovery. NMC Cyber Detect Analyst duties involve but are not limited to: Initial Triage ...

Application Manager will be responsible for the organization's portfolio of business applications across various departments. This will include development, implementation, upgrades, daily management, and maintenance, Stakeholder management, application availability, system and people performance will be part of the critical responsibilities. Job Description Medline Industries, LP is seeking … maintenance. Provide strategic direction and leadership for application architecture, integrations, and technical solution design. Define, implement, and enforce standards for requirements documentation, configuration management, and change control. Establish and manage project priorities, scope, and schedules in collaboration with Product Owners and business stakeholders. Monitor team performance and ensure high ...

date policies and procedures? Are you passionate about technology, with a strong customer service ethos, focused on keeping abreast with Information Security Management frameworks and standards ( ISO2701, COBIT, ITIL) Lead Information Security Engineer/Analyst About the company: Do you want to be part of a successful organisation, that … will be actively responsible for ensuring the successful achievement of external certifications such as ISO27001, MOU, PSN and PCI-DSS etc alongside managing security incident response plans. In addition, the Lead information Security Analyst/Engineer will provide advice and guidance on government standards and industry best practice relating ...

Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will … lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery ...