76 to 100 of 229 Permanent Incident Management Jobs

date policies and procedures? Are you passionate about technology, with a strong customer service ethos, focused on keeping abreast with Information Security Management frameworks and standards ( ISO2701, COBIT, ITIL) Lead Information Security Engineer/Analyst About the company: Do you want to be part of a successful organisation, that … will be actively responsible for ensuring the successful achievement of external certifications such as ISO27001, MOU, PSN and PCI-DSS etc alongside managing security incident response plans. In addition, the Lead information Security Analyst/Engineer will provide advice and guidance on government standards and industry best practice relating ...

Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will … lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery ...

controls, contingencies and DR solutions are in place Formulate and drive IT modernisation and continuous improvement initiatives Overall responsibility for the ISO 27001 Information Management Security System (ISMS) and ISO 22301 Business Continuity Management System (BSMS) Lead the design and delivery of future technical solutions, integrating strategic planning … design, and implementation to help the business and colleagues excel Own the hands-on technical management of back office corporate IT infrastructure Manage third parties to ensure services delivered is to ITIL standards and compliant to contracts including attending service reviews and monitoring KPIs Ensure compliance with IT security ...

respond to security alerts, analyze real-time data, and provide swift, reliable communication to key stakeholders during incidents. The role also includes creating detailed incident reports, conducting risk assessments, and collaborating with teams to ensure the safety and security of personnel, assets, and operations. Qualifications Proficiency in monitoring security … systems, assessing risks, and implementing security protocols. Strong analytical and problem-solving skills for real-time data analysis and incident response. Excellent communication skills for stakeholder coordination and report writing. Knowledge of digital tools and software used in security operations room environments. Proven ability to work calmly and efficiently ...

role is a hybrid working role. The role is responsible for delivering and supporting IT Infrastructure Services, building and maintaining relationships with local senior management and key business stakeholders to ensure that office and operational site infrastructure together with core IT Infrastructure Services meet business requirements . Main responsibilities … appropriate. Project Manage Business and IT changes, such as, but not limited to office moves, new sites, acquisitions and IT driven improvements, including stakeholder management, contingency planning and working collaboratively with the wider IT team as needed. Work closely with IT suppliers and business stakeholders to ensure ...

place to alleviate security issues? Are you passionate about technology, with a strong customer service ethos, focused on keeping abreast with Information Security Management frameworks and standards ( ISO2701, COBIT, ITIL) Lead Information Security Engineer/Analyst/Architect - About the company: Do you want to be part … will be actively responsible for ensuring the successful achievement of external certifications such as ISO27001, MOU, PSN and PCI-DSS etc alongside managing security incident response plans. In addition, the Lead information Security Analyst/Engineer will provide advice and guidance on government standards and industry best practice relating ...

system improvements, managing suppliers and translating technical information into clear business insights? If so, we'd love to hear from you! The HEO Systems Management role is responsible for supporting the delivery, optimisation and technical management of systems and services, with a focus on payment services, system integrations … like working at DVSA: Driver and Vehicle Standards Agency - Department for Transport Careers Job description The role holder will support the Senior Systems Management & Development Lead in maintaining and enhancing SAP-related interfaces (HR, finance and workforce systems), contributing to troubleshooting, change delivery and service performance. The role also ...

system improvements, managing suppliers and translating technical information into clear business insights? If so, we'd love to hear from you! The HEO Systems Management role is responsible for supporting the delivery, optimisation and technical management of systems and services, with a focus on payment services, system integrations … like working at DVSA: Driver and Vehicle Standards Agency - Department for Transport Careers Job description The role holder will support the Senior Systems Management & Development Lead in maintaining and enhancing SAP-related interfaces (HR, finance and workforce systems), contributing to troubleshooting, change delivery and service performance. The role also ...

system improvements, managing suppliers and translating technical information into clear business insights? If so, we'd love to hear from you! The HEO Systems Management role is responsible for supporting the delivery, optimisation and technical management of systems and services, with a focus on payment services, system integrations … like working at DVSA: Driver and Vehicle Standards Agency - Department for Transport Careers Job description The role holder will support the Senior Systems Management & Development Lead in maintaining and enhancing SAP-related interfaces (HR, finance and workforce systems), contributing to troubleshooting, change delivery and service performance. The role also ...

Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday 8am – 16:30 pm Gloucester Head … Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture of accountability and excellence. Drive IT strategy ...

join this team Serve as a key contributor to the development and maturation of the Credit Union's Third-Party Risk Management (TPRM) program, ensuring alignment with strategic goals and regulatory requirements. Assess, monitor, and mitigate third-party risks while supporting comprehensive due diligence and managing risk frameworks. Collaborate … business unit owners, and facilitating the collaboration and documentation of the related risk acceptance with the business unit owner.• Assist in maintaining TPRM & Vendor Management processes, ensuring oversight, tracking, and documentation are in full compliance with TPRM policy.• Collaborate with risk domain SMEs (i.e., Third party risk assessor, Procurement ...

automation initiatives to reduce manual intervention and improve operational efficiency. Create and maintain automation scripts using Bash (Linux) and PowerShell (Windows) for administration, permissions management, and operational tasks. Administer and support Windows Server 2016 and Linux environments, including patching, configuration, troubleshooting, and proactive maintenance. Support cloud migration and infrastructure … enhance monitoring and alerting solutions, perform root cause analysis, and contribute to improving platform resilience. Work within Agile delivery environments using Jira for backlog management, sprint planning, and defect tracking. Collaborate with architecture and engineering teams to ensure solutions meet governance, security, and technical standards. Produce and maintain technical ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

strategy, with ongoing investment in tooling, threat intelligence, and specialist talent. The security function operates at a mature level, combining Security Operations, threat detection, incident response, and continuous improvement practices to defend against evolving threats. ________________________________________ Role Overview As a Security Monitoring & SIEM Analyst, you will play a key role … cyber threats using SIEM and security tooling. This role combines hands-on SIEM analysis, alert triage, investigation, and detection improvement, alongside exposure to incident response and proactive threat detection activities. You will work across multiple data sources to identify suspicious behaviour, analyse events, and support the organisation's cyber ...

Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile/fixed telephony (patching, rebuilds … testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where ...

resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance … testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/ ...

resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance … testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/ ...

About you You’ll have experience leading application support or service desk teams in a complex technology environment. You’ll bring strong knowledge of incident management, problem management and service improvement. You’ll be confident handling escalations, coordinating technical investigations and working across multiple stakeholders. ...

business analysis staff, at all levels and grades .You will take an active part, together with other senior technical staff and specialised IT management, in IT policymaking and in both software and hardware procurement .You’ll act as an advocate for the business, ensuring the IT provision meets … clearly defined, appropriately quantified and are managed through to realisation . Additional Responsibiliti esAs a Lead BA, you will advise and influence executive management throughout the business change lifecycle, ensuring that change initiatives are aligned with the strategy and enterprise architectur e.To work with the business at all levels ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

This is a hands-on, onsite role where no two days look quite the same. You will be working closely with internal teams, service management colleagues, and external stakeholders to keep services running smoothly, resolve issues quickly, and support continuous improvement across the board. You will also play … will be doing Monitoring bespoke customer portals and incoming service requests Logging and managing service calls accurately within internal systems Supporting MOD IT incident management alongside the Service Management team Keeping a close eye on SLA and KPI performance for priority accounts Configuring, preparing, and dispatching printers ...

post. To provide insight to other teams and departments. To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow). As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral. Ensure … desktop streaming platforms (e.g. Appstream and Workspaces). Manage and control the deployment of the base images to all parties involved in the management of our assets. Conduct regular reviews of these base images, any changes or issues with interested parties and determine any corrective action ...

design specifications to create detailed test strategies, plans, and automated test suites. Validate production and non‐production platform changes in accordance with change control, incident management, and problem‐management processes. Execute and automate functional, regression, integration, and performance tests across distributed platform components. Ensure platform validation aligns ...

stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal communication with a customer-first … technical resolution. What You'll Be Doing Delivery & Customer Experience Act as the primary contact for customer issues, ensuring high-quality, timely communication. Oversee incident and request handling to ensure SLA adherence and clear, accurate updates. Coordinate with field teams and third parties to maintain seamless service delivery. Ensure ...

updates Experience with GitLab and CI CD pipelines Maintain and troubleshoot infrastructure as code deployments Automate operational tasks and repetitive processes Networking and IP Management Strong working knowledge of Infoblox Solid understanding of DNS, DHCP, IPAM, routing, and firewall fundamentals Troubleshoot on premises and cloud networking issues Storage … Backup Understanding of enterprise storage concepts Experience with Commvault for backup and recovery operations Support backup validation, restoration, and disaster recovery processes Monitoring and Incident Management Experience with Datadog, BigPanda, xMatters, Grafana, and Cribl Respond to alerts, perform incident troubleshooting, and conduct root cause analysis Recommend operational ...