Continuous Improvement Lead
- Location
- United Kingdom
like working at Capital One UK. About the role We are seeking a proactive Continuous Improvement Lead to bridge high-level operational strategy and hands‐on delivery. In this role, you will lead cross‐departmental projects aimed at enhancing customer experience, reducing waste, and streamlining contact centre performance. You will … operational link between senior leadership, technology partners, and outsourced suppliers to drive meaningful, data‐backed change. What you’ll be doing Lead on the translation of Operational strategy into meaningful improvement opportunities Drive the direction of travel across prioritised Bold Goals and Vision Impacting projects, being seen ...