Service Desk Manager
- Hiring Organisation
- SER (Staffing) Ltd
- Location
- Blackburn, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £45,000 per annum
team of engineers. Key responsibilities include: Managing the daily operations of the IT service desk, ensuring tickets are handled efficiently and within SLALeading, mentoring, and developing a team of 1st and 2nd Line Support EngineersMonitoring ticket queues, escalations, and service performanceImproving service desk processes, workflows, and documentationActing ...