1 to 25 of 291 Permanent Problem Management Jobs

delivery, continuous improvement, and strategic alignment with Global Corporate Network goals. Key accountabilities Performance and progress in the following areas will be the priorities for this position: Outsourced Partner Management Manage the operational day-to-day relationship with our partner, ensuring service delivery meets expectations. Establish clear reporting structures with the partner, focusing on operational excellence and optimal business … Oversight Collaborate with the outsourced partner to ensure compliance with security protocols, data protection policies, and regulatory requirements. Regularly review and validate the security measures in place, including access management within IT systems, to protect sensitive information. Conduct periodic audits and security reviews, working with the partner to implement improvements where necessary. Asset and License Management Work with … the outsourced partner to manage the lifecycle of all IT assets, licenses, and subscriptions. Ensure license compliance and cost management, making adjustments as necessary to meet evolving business needs. Oversee asset utilisation within Microsoft 365, Azure AD, and other Microsoft tools, optimising resource allocation and usage. Business & End-User Experience and Service Quality Act as the advocate for the More ❯

challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the team … weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to date and maintained in document … team members. The Successful Applicant Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C# More ❯

ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement … Serve as the main point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously assess … the IT service delivery process and implement improvements that enhance efficiency, effectiveness, and customer satisfaction. Lead root cause analysis for service delivery issues and define corrective actions. Change Management: Ensure that changes to the IT environment are implemented smoothly with minimal disruption to service. Oversee the change management process, ensuring compliance with Defence sector standards. Compliance and Governance More ❯

team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford, Hertfordshire. Key Responsibilities: Overall Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including … priorities. Manage escalations from 1st and 2nd line support teams, ensuring timely and effective resolution of complex issues interfacing with 3rd line across the wider business. Lead incident and problem management processes, including root-cause analysis for recurring incidents, working closely with internal teams and external vendors. Own and manage the organisation’s IT Service Management (ITSM … platform (HALO), including administration, configuration, and continuous improvement of core modules such as Incident, Request, Change, Problem, and Configuration Management. Act as the internal lead for IT operations, providing oversight and accountability for IT systems and user experience. Collaborate with the Network & Infrastructure Manager and Level 3 engineers to ensure effective support and delivery of services, particularly around Microsoft More ❯

Los Angeles, CA - Onsite Job Description Role Overview We are seeking a detail-oriented Process Analyst with deep expertise in ITIL processes to evaluate, design, and implement IT service management (ITSM) procedures across various departments ensuring the smooth operation of client information technology systems. You will be responsible for analyzing and mapping ITIL-based workflows, identifying inefficiencies, and developing … solutions to enhance efficiency, compliance, and service quality. This role will focus on optimizing ITIL processes such as Incident Management, Change Management, Problem Management, Service Request Management, and Configuration Management to ensure seamless IT operations and service delivery. You are well versed in having strong analytical skills, hands-on experience with ITIL frameworks and … ability to work collaboratively with key stakeholders to drive ITIL process improvements and governance. Responsibilities, Role Requirements, and Applicable Technologies Role Responsibilities: Analyze and optimize ITIL-based IT Service Management (ITSM) processes such as Incident Management, Change Management, Problem Management, Service Request Management, and Configuration Management. Collaborate with IT and business teams to design More ❯

Directors and Executives Business Title (Internal Title): Assistant VP of IT User Engagement & Experience Campus: Columbia Work County: Richland College/Division: Division of Information Technology Department: IT Service Management State Pay Band: Unclassified Approved Starting Salary: $169,987 Advertised Salary Range: $169,987 - Salary commensurate with qualifications Part/Full Time: Full Time Hours per Week: 37.5 Work … Job Related Minimum Required Education and Experience: Requires a bachelor's degree in a job-related field and at least 10 years of job-related experience, including some prior management experience. Typically reports to an Associate VP or VP. Preferred Qualifications: Education: Bachelor's degree in information technology, computer science, business administration, or a related field. Master's degree … e.g., MBA, MS in IT). ITIL certification or other relevant IT service management certifications are highly desirable. Experience: 12+ years of experience in IT customer service, technical support, or related fields, with at least 7 years in a senior higher education leadership role. Proven track record of managing large, diverse IT support teams in a fast-paced environment. More ❯

continuously improve and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as the escalation point for major … support quality and team performance. Proactive Monitoring: Drive proactive detection and prevention of incidents across Retail applications. Continuous Improvement: Lead ongoing enhancements in support processes, tools, and technologies. Documentation Management: Ensure Retail application documentation is complete, current, and valuable. Bug Fixes & Security: Oversee bug resolution and implementation of security enhancements. Reporting: Deliver regular performance and service reports to the … technologies, including React , REST APIs , and SOAP architectures. Skilled in managing P1/P2 incidents , business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. Proactive Monitoring : Hands-on experience with tools like Dynatrace , Azure Application Insights , or similar platforms. Ability to use monitoring data to enhance More ❯

desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (eg, ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act … What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for continuous improvement and innovation. … Desirable Qualifications: HNC/HND, Degree, or equivalent in an IT-related field. ITIL Foundation Certification. Experience with asset management and technical project leadership. Why Join Us? Be part of a mission-driven organisation that makes a real difference. Work in a collaborative and supportive IT team. Enjoy a comprehensive benefits package and opportunities for professional development. Interested? Call More ❯

desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act … What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for continuous improvement and innovation. … Desirable Qualifications: HNC/HND, Degree, or equivalent in an IT-related field. ITIL Foundation Certification. Experience with asset management and technical project leadership. Why Join Us? Be part of a mission-driven organisation that makes a real difference. Work in a collaborative and supportive IT team. Enjoy a comprehensive benefits package and opportunities for professional development. ?? Interested? Call More ❯

integration, automation, and a mobile-first strategy across a global footprint. Key Responsibilities Platform Ownership & Strategy Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm’s digital transformation goals. Drive and implement the roadmap for infrastructure upgrades … regardless of time of day is an essential. Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. Operational Management Take full ownership of day-to-day BAU operations … ensuring the cloud platform’s performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively evaluating the platform and driving enhancements to optimise efficiency, resilience, and user experience. Manage incident More ❯

integration, automation, and a mobile-first strategy across a global footprint. Key Responsibilities Platform Ownership & Strategy Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm’s digital transformation goals. Drive and implement the roadmap for infrastructure upgrades … regardless of time of day is an essential. Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. Operational Management Take full ownership of day-to-day BAU operations … ensuring the cloud platform’s performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively evaluating the platform and driving enhancements to optimise efficiency, resilience, and user experience. Manage incident More ❯

Release and Deployment Manager Rockville, MD Public Trust Required Our Clientis seeking qualified, creative, and customer-focused technical representative to provide Release and Deployment Management support remotely and at our customer site as the Release Manager. You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and … growth. In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools. This job is for you, if you have an interest in joining a dynamic and respected team of … individuals who provide unmatched support to our clients. Routine Duties Will Include: This person will be a primary point of contact and responsible for providing Release and deployment management and support. Use knowledge of MS Office Suite, ServiceNow, and tools specifically used to support the deployment of these devices is desired. For example, familiarity with ServiceNow will aid in More ❯

key member of our IT Service Desk team, you will be responsible for receiving, analyzing, and resolving a variety of technical incidents and service requests using a leading service management platform. This is an excellent opportunity to support a substantial user community and offers significant potential for professional growth. This position is full-time and requires on-site work … phone, web chat, email, and ticketing systems. Demonstrate excellent customer service and professional communication skills when interacting with users. Utilize strong written and verbal communication, attention to detail, and problem-solving abilities to deliver outstanding customer support. Analyze and resolve escalated service requests and incidents from junior-level analysts, leveraging your experience and technical expertise. Employ remote control tools … based on operational needs. Proven ability to perform in-depth troubleshooting on Windows Operating Systems (current versions), Microsoft Office products (including M365), and common web browsers. Experience with patch management software. Demonstrated experience in installing, upgrading, and removing software applications. Experience using a service management software (such as ServiceNow) to manage incidents and service requests through their lifecycle. More ❯

role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in IT Business Analysis, Service Reviews, Reporting, and … reviews with internal and external stakeholders using live data from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective … and consistency in ServiceNow reporting modules. Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions. Present key findings and insights to senior management with clarity and confidence. Serve as a bridge between service owners, process managers, and technical teams. Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem More ❯

role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in Data Analysis, Service Reviews, Reporting, and Analytics … reviews with internal and external stakeholders using live data from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective … and consistency in ServiceNow reporting modules. Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions. Present key findings and insights to senior management with clarity and confidence. Serve as a bridge between service owners, process managers, and technical teams. Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem More ❯

Exchange, and Intune platforms Contribute to proactive monitoring and automated remediation across infrastructure, systems, and networks Support service transition processes, ensuring documentation and knowledge transfers are complete Champion service management processes including Change, Major Incident, and Problem Management Participate in post-incident reviews and drive continual service improvements Be part of the weekend on-call rota (SaturdaySunday … and best practices Serve as a technical lead on internal and customer-facing projects Essential Technical Skills: Strong expertise in Azure administration Proficiency in Microsoft Entra ID and user management Robust knowledge of Microsoft 365 and Exchange Moderate experience with Microsoft Intune Solid understanding of networking principles and troubleshooting Strong support experience with Windows 11 OS and server infrastructure … Desirable Technical Skills: PowerShell scripting Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS) Understanding of ITIL practices Experience with Hyper-V and CoLo environments Professional Attributes: Experience in a 3rd line technical infrastructure support or project role Excellent problem-solving skills with a structured, analytical mindset High attention to detail and accuracy Passionate More ❯

Exchange, and Intune platforms Contribute to proactive monitoring and automated remediation across infrastructure, systems, and networks Support service transition processes, ensuring documentation and knowledge transfers are complete Champion service management processes including Change, Major Incident, and Problem Management Participate in post-incident reviews and drive continual service improvements Be part of the weekend on-call rota (Saturday … and best practices Serve as a technical lead on internal and customer-facing projects Essential Technical Skills: Strong expertise in Azure administration Proficiency in Microsoft Entra ID and user management Robust knowledge of Microsoft 365 and Exchange Moderate experience with Microsoft Intune Solid understanding of networking principles and troubleshooting Strong support experience with Windows 11 OS and server infrastructure … Desirable Technical Skills: PowerShell scripting Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS) Understanding of ITIL practices Experience with Hyper-V and CoLo environments Professional Attributes: Experience in a 3rd line technical infrastructure support or project role Excellent problem-solving skills with a structured, analytical mindset High attention to detail and accuracy Passionate More ❯

software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service and user communication throughout the resolution process. Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding … new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and hardware updates across the business. Perform regular system maintenance, updates, and backups. Manage joiners/leavers processes. Maintain accurate documentation for support requests and system configurations. What We're Looking For Essential Skills & Experience Strong knowledge of IT … support processes and service best practices. Excellent problem-solving and technical diagnostic skills. Experience mentoring junior support team members. Proficiency with hybrid IT environments. Expertise in Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, and Exchange. Understanding of networking fundamentals and general IT infrastructure. Excellent interpersonal and customer service skills. Clear and professional written and verbal communication in English. More ❯

design, implementation, testing, and troubleshooting for short-duration network improvement projects that require knowledge and skills using a mix of different vendor hardware, networking/security protocols, and software management configurations. The work will be done in a team environment. The Sponsor is looking for one part-time person for an initial estimated POP of 1 yr, but will … emerging technologies and best practices. The Contractor shall act as a technical consultant. The Contractor shall provide Tier 1, Tier 2, and Tier 3 level support for incident or problem management, in relation the Sponsor's specific mission system, as needed. The Contractor shall work with Tier 4 support, vendors, and other IT personnel for problem resolution. … requirements by participating in security audits or scans and remediation's. The Contractor shall participate in new user requirements service requests process such as technical exchange meetings, design reviews, management briefings. The Contractor shall assist with VMWare and occasionally with various other client-based applications in a Windows or Linux environment. The Contractor shall travel periodically to perform duties. More ❯

metrics around operational support matters - Provide input into strategic decision making through research and experience - Provide input for new process and policy design activities - Ensure thorough documentation and knowledge management practices are adhered to as a matter of course - Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently assisting in … PoC support for new service enablement activities - Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical - Facilitate the deployment and release management of IT infrastructure as required Operational Management The role will: - Provide 3rd line support for Infrastructure services as needed - Assist colleagues in problem management activities as … maintain services (i.e., patching, configuration changes etc.) - Liaise with internal and external service providers, users and customers when required - Adhere to company and departmental processes and policies for the management of IT services - Provide situation appropriate leadership in all internal and external engagements Essential Experience - Minimum of five years working in an Infrastructure Services role, preferably in structured, managed More ❯

staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new … team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes and best practices. … trust and open communication. Excellence: enabling our people to realise their full potential as team members, industry experts, leaders, and managers. Collaborative: embracing flexibility, diversity, and inclusivity. Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for More ❯

high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA infrastructure Head. The role-holder … regional IT Service Managers in the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close collaboration with the global ITSM … for all ITSM processes will be another key responsibility. A key focus for the role holder will be to Identify, Develop and Implement key process improvements within the Global Problem management framework. Key responsibilities Lead and manage a team of incident, problem, and change management professionals in the Chubb engineering centers (matrix organization) ensuring that they More ❯

Head of EMEA Production Management/ARO Back Office is a critical role at State Street, responsible for reliability of platforms supporting the bank's flagship businesses.The dual hatted role also involves leading all EMEA Production Management functions across application, infrastructure, client technical support, service availability management and recovery management. This is a leadership role, with geographically … and day to day operations of the platforms Face off to Executive stakeholders and externally to regulatory bodies and clients Grow SRE practices and function and help transform Production Management Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients Instill continuous improvement and automation in team's … prompt remediation This person would also have an additional responsibility as the head of EMEA Production Management. As the senior leader in region, this role would oversee the Production management functions and face off to Risk, regulatory, audit, technology and business teams in region. Qualifications Minimum Qualification and Experience: A minimum of bachelor's degree, preferably in Computer Science More ❯

improvement of business-critical applications. The ideal candidate will have background in financial services with practical application of ITIL disciplines, technical expertise and required leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business, our Application Support team provides … solutions supported by a number of bespoke developed SQL solutions. Experience of working with external solution providers to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed application support team to ensure efficient and effective support for all applications. This will involve the development of support best practice … underpinning processes and development of the team to embed a new function within the organisation. Incident Management: Oversee the incident management process of applications, ensuring timely resolution of issues and minimizing downtime. Service Level Agreements (SLAs): Development of an Application Service Catalogue with associated SLAs and development of a high performing team to ensure adherence to agreed SLAs More ❯

objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting … ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and … Board and manage the overall process. Monitor and report on service KPIs and performance. Develop and adapt reporting templates and/or metrics to suit ongoing business requirements. Identify problem areas, root causes or general support trends for further review or actioning. Work closely with the Service Desk and initiate periodic quality checks across triaging, ticket queues and general More ❯