1 to 25 of 51 Permanent Problem Management Jobs with Remote Work Options

. As the IT Support Manager, you will establish a culture of excellence and leadership, while also being prepared to engage in hands-on problem-solving and incident management when necessary. What we hope you can bring to the role You must have previous management experience in … to-date knowledge base and understanding of all IT Systems ensuring service standards are maintained through team knowledge, process, procedures, and documentation. Ownership of problem management and root-cause analysis, ensuring recurring issues and/or serious incidents are investigated and, where possible, mitigated. Work collaboratively with other … IET, as required. Act as an escalation point ensuring complaints are managed appropriately through to resolution, whilst maintaining communication with relevant internal stakeholders. Line management of the IT Support team, including (but not limited to) performance discussions, 1-2-1s and team/individual objective setting aligned with more »

Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for first time fix and inbound communications Quality assurance Ensuring Analysts availability at all times, including rota management … holder may be required to undertake other relevant and appropriate duties as reasonably required. Required Skills: Soft Skills: Strong Customer service awareness Strong personnel management Analytical approach with close attention to detail Process governance Good verbal and written communication skills Confident and self-motivated with a positive can do more »

but you can expect to be responsible for the stability of in-house voice, data, video, and wireless network services, alongside undertaking incident resolution, problem management, and providing advanced technical input for projects. You will also be: Providing advanced support for Corporate Network infrastructure and associated software. Conducting more »

excellent service to IT customers. You will be responsible for the direct supervision of the IT Support team including 1:1s, delegation of workload management, skills matrix and training requirements. Whilst in this role you will also be expected to liaise with both IT customers and the Infrastructure and … Business Systems Teams to ensure continuity for problem management and service requests. What we offer Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer: Work life balance: Hybrid/flexible working arrangements 25 days annual leave, plus buy and … Onsite showers and toiletries provision Free onsite parking What youll be doing To manage the IT Helpdesk system, allocating problems and requests as appropriate. Management of the annual IT Hardware replacement programme. Assist with IT related purchase orders. Undertake any other duties of a similar level and responsibility as more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company … MS Clustering, Active Directory Services, Group Policy, Windows Terminal Services, Certificate Services, ADFS, PowerShell. Experience supporting large/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL … technologies: SAN, Fibre Channel Switches etc. IaaS and Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check more »

records of service desk activities and providing excellent customer service. Additionally, you'll support ongoing IT projects and contribute to new developments (Incident and Problem Management). What we hope you can bring to the role You will have extensive experience in supporting Microsoft Desktop Operating Systems, the … have a comprehensive background in IT support and a solid understanding of both Local and Wide Area Networks. Strong communication skills and a logical, problem-solving mindset are essential for this role. Wed love to get to know you Is Imposter syndrome creeping in? Dont worry wed rather hear … of the IT team or third-party suppliers to complete tasks and projects. Promote and maintain best working practices for computer system usage, virus management, backups, etc Cascade IT knowledge to the user community through micro-training and advice. Ensure that all levels of computer and network security are more »

change requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk incident management tools to actively complete, respond and resolve Bighams IT assigned tickets, interact with key business partners and vendors. The successful candidate will enhance our … Microsoft 365, Microsoft In-tune, Microsoft Auto-Pilot and associated Microsoft client management capabilities within the team whilst ensuring that the ServiceDesk is maintained through prioritisation and management of phone calls, logged calls & emails via our cloud-based ticketing system. The role-holder will also be a key … member in delivering this great IT support service to Bighams & ByRuby. You will be a key resource in supporting the team with the management of our 500 Microsoft 365 In-Tune connected devices which include laptops, desktops, mobile phones and tablets. Our aim is to provide world class IT more »

their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with … operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies … optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud service delivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application more »

you will take ownership of the day- to-day activities supported by a team of 20 experienced IT colleagues. Overseeing SLAs achievements from Incident Management & Problem Management/Application management to Software Asset Management whilst supporting our internal support functions, external suppliers, and 3rd party … UK&I colleagues across c.300 sites. Provision of the day-to-day activities to enable the delivery of service to agreed levels including Incident Management, Problem Management, Application management and Software Asset Management. Regularly monitor and review the levels of IT services to ensure that service … delivery meetings agreed service levels. Identifying service delivery issues and initiating actions to proactively maintain and improve the levels of service. Management of Major Incidents through to conclusion, including the preparation and distribution of communication throughout the lifecycle and RCA reporting. Maintain and manage relationships with key suppliers to more »

Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely … Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations Perform … detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be carried more »

Resolve escalated issues related to these technologies to ensure minimal disruption to business operations. Maintain and update system configurations and related documentation. Incident and Problem Management: Manage and resolve incidents and service requests related to network systems in a timely manner. Conduct root cause analysis for recurring issues … and implement solutions to prevent future occurrences. Document all support activities, including incident resolution steps and troubleshooting procedures. Supplier Management: Manage relationships with network and telephony system suppliers to ensure timely and effective support and service delivery. Coordinate with suppliers for issue resolution, product updates, and system enhancements. Evaluate … supplier performance and ensure compliance with contractual obligations. SLA Management: Monitor and ensure adherence to service level agreements (SLAs) for network and telephony systems. Track and report on SLA performance metrics, identifying areas for improvement. Work with internal teams and suppliers to address any SLA breaches and implement corrective more »

products, and proactively creating documentation to enhance knowledge sharing and resolution efficiency. The role is a blend of L2/L3 Technical support and problem management, requiring a proactive approach to continuous improvement, problem management, and root cause analysis. ** The role is based in High Wycombe … role. A good understanding of integrated POS or retail payment solutions is essential, as is the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customer service, excellent communication, the ability to work with diverse more »

and brand by ensuring the engineering design meets whole vehicle product requirements prior to customer product release. They cover many aspects including Integration Level management - BIL, problem management - KPM tracking, durability, reliability, and functional tests. Skills and Experience: The successful candidate will be a proven Automotive Engineer … line with Engineering PVR’s and KPI’s. knowledge of Test and measurement requirements in line with VAG procedures; Engineering drawings; Software tools; Concerns management systems. Project management skills, ability to lead cross functionally to achieve project milestones. Understanding and application of all required sign off legislative and more »

who are looking for an Experienced Service Asset and Configuration Manager. The Service Asset & Configuration Manager plays a pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented, and properly controlled. The SACM will establish and maintain … an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for change management, incident identification & resolution, and problem management Responsibilities Support the Head of IT Operations and wider team to ensure the SACM process remains fit-for-purpose. Promote … document, and classify all IT assets and their attributes and ownership. To include software, hardware, licences, and related components. Develop and maintain a Configuration Management Database (CMDB) to accurately track the relationships and dependencies between IT assets and configuration items (CIs). Support Change and Release Management in more »

Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks of running the service desk as directed by the Service Delivery Manager. What are we … Ability to prioritise user requests effectively and manage user expectations within a fast-paced environment. Passion for driving exceptional customer experience. Strong analytical and problem-solving skills. A passion for continuous learning and self-development. Must be able to quickly grasp technical concepts and apply them to complex problems. more »

first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps, creation of skills matricies, development and implementation of training program at both individual and team level … tangible reporting to show a service improvement link between program and individual performance Responsible for performance management of the team, regular score check-in’s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary … and 3 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Incident and problem management – taking over from 1st or 2nd line engineers where escalation is required Education Service Delivery Manager – Qualifications & Knowledge: 2 years’ experience as a senior more »

you will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation including Problem management, showcasing your ability of working with stakeholders to innovate/improve in this domain. In this role, you will provide analysis, diagnosis … implemented in a safe and controlled manner. Maintain and ensure high levels of network/voice availability and resilience. Oversee the day-to-day management of the Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate. Implement change in an appropriate, controlled manner. Make … sure that CMDB (change management database)/documentation is kept up to date and fit for purpose. Ensure work is carried out to the appropriate quality and company standards and timescales. Deploy and maintain corporate standards. Any additional duties & responsibilities that may reasonably be expected to be undertaken. Carry more »

are responded to, diagnosed, and resolved swiftly. Assist remote support engineers with incident resolution for any onsite devices. Create standard operational procedural documentation on problem resolution, fixes and updating the technical knowledge base. Transfer Knowledge to Tier 1, 2 & 3 Technical Support Engineers. Perform proactive maintenance on customer infrastructure. … as a Technical Services Coordinator with the ability to build key internal and external relationships, outstanding ticket hygiene, and exposure to project work and problem management. You will be a strong communicator both written and verbal, with excellent interpersonal skills and able to work cross-functionally with both internal … and external stakeholders. You will possess good time management and prioritisation skills, and have a good working knowledge of Microsoft technologies including Office 365, Active Directory, Azure administration, Intune & SCCM, and Veaam backup configuration and administration. Essential experience: Experience in deskside support or other user support functions. Knowledge and more »

be doing Work collaboratively to deliver projects in a timely and organised manner. Seek innovative solutions, improvements, enhancements and automation wherever possible. Monitoring and management of AWS, VMware, Compute, Storage and Backup estates including participation in the on- call rota. Act as point of contact from any datacentre operations … incidents and fixes is expected. As an Engineer, within your SME technology remit, you will be responsible for: Supporting Incident/Major Incident and Problem Management The ongoing management and optimisation of monitoring and alerting services Creating and managing Technical IT documentation End-end ownership of our … you Experience working in an environment supporting VMware vSphere productions. Knowledge of supporting on-premise compute platforms (Lenovo, Dell), enterprise storage and backup solutions. Management of system monitoring technologies (SolarWinds, Opsview, Nagios, Grafana) Working in a change-controlled environment. Technical Documentation. Planning, installation and support of physical equipment within more »

You must have experience of setting up a CMDB from scratch. The Service Asset & Configuration Manager plays a pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented, and properly controlled. The SACM will establish and maintain … an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for change management, incident identification & resolution, and problem management Key Skills: Good understanding of IT Service Management (ITSM) principles, particularly SACM methodology. Possesses an as a minimum an … ITIL Foundation certificate and clear understanding of the Service Value Chain. Extensive experience in IT configuration management or a related discipline. Solid knowledge of software development life cycle. Experience with reporting, utilising the Microsoft Office product suite and ITSM tooling. Proficiency in CMDB tools and IT asset management more »

working, 2 days per week onsite) 6 months (Inside IR35) £530 p/d Are you an experienced BI Developer with a knack for problem management and proactive problem solving? My client is looking for a skilled professional to join their team, supporting the problem management team with your expertise in predictive analysis. Your strong background in Service Management or Problem Management, coupled with proficiency in utilising ServiceNow for data analysis and reporting, will be crucial in this role. Responsibilities: Design, develop, and maintain BI solutions using ServiceNow, Power BI, and Qlik … and reliability. Develop and execute complex queries to extract and manipulate data. Ensure data security and compliance with relevant policies and regulations. Support the problem management team by using Qlik Sense for predictive analysis. Develop a predictive analysis-based problem management dashboard using Power BI, with more »

minimum of 2 days a week in the office is required 👋 Reporting to: Head of Testing & Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers … To Manage and provide high quality operational and technical application and systems support to Intersoft customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. Minimizing the adverse impact of … be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager to ensure the Environment, change, and release Management process are followed as implemented and agreed. You will be responsible for the development and implementation of documented Processes and Procedures where required with more »

Job Title: Problem Management Lead Employment type: Permanent/Full-time Salary: £32,000-£38,000 + bonus & benefits Location: Swindon - Hybrid - 3 days a week on site! Do you fancy a new challenge within a leading digital platform company amongst their well-equipped IT Service Operation Team … This company are looking to expand their team with a Problem Management Lead. The successful candidate will as... more »

Job Title: Problem Management Lead Before applying for this role, please read the following information about this opportunity found below. Employment type: Permanent/Full-time Salary: £32,000-£38,000 + bonus & benefits Location: Swindon - Hybrid - 3 days a week on site! Do you fancy a new … within a leading digital platform company amongst their well-equipped IT Service Operation Team? This company are looking to expand their team with a Problem Management Lead. The successful candidate will as... JBLK1_UKTJ more »

MI/Problem Manager Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a new role in an exciting and rewarding environment? At Haven, we are using … delivering exceptional IT solutions and support across a vast landscape. As we continue to grow and evolve, we're seeking a dedicated MI/Problem Manager to join our team. This is a new, full-time position that offers a unique opportunity to significantly impact our IT infrastructure's … health and stability. Your Opportunity: As an MI/Problem Manager, you will play a pivotal role in managing and resolving problems within Haven's IT infrastructure and technology systems. Your primary goal is to minimize the impact of incidents, prevent future occurrences, and maintain the reliability of our more »