1 to 25 of 211 Permanent Problem Management Jobs

Network Problem Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local The Opportunity : We are seeking an experienced ITIL Network Problem Management Quality Assurance Lead to ensure the effectiveness … and efficiency of our network problem management processes. The successful candidate will be responsible for implementing quality assurance measures, conducting audits, and driving continuous improvement in alignment with ITIL best practices. Responsibilities: Lead the development and implementation of ITIL-based problem management strategies and processes for network operations Oversee regular audits of the problem management system to ensure compliance to customer policies, directives and governance and identify areas for improvement Develop and implement quality assurance processes for network problem management Analyze problem management metrics and KPIs to identify areas for improvement Ensure proper documentation and categorization of network problems Collaborate with network engineering teams to conduct root cause analysis, implement More ❯

Network Problem Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local The Opportunity : We are seeking a detail-oriented ITIL Network Problem Management Quality Assurance Analyst to support our … IT service management processes. The successful candidate will be responsible for ensuring the quality and effectiveness of our problem management activities, conducting audits, and contributing to continuous improvement efforts. Responsibilities: Perform regular quality checks on problem management processes and documentation Conduct audits to ensure compliance with ITIL standards and internal procedures Analyze problem management … for improvement Assist in root cause analysis sessions for network-related problems Verify proper categorization and documentation of network issues Support the development and maintenance of quality standards for problem management Participate in the creation of reports on problem management performance Contribute to the implementation of quality improvement initiatives Assist in training team members on ITIL More ❯

The role: As a Problem Manager, aligned to Problem Management practices, you'll own and oversee the resolution of service-related issues from start to finish. This role offers an exciting chance to work in a dynamic environment with complex systems, making root cause identification challenging. You will collaborate closely with your team and other Service Operations … a strategic view of the entire network, driving improvements across teams to ensure high customer service satisfaction. Additionally, you'll lead continuous improvement initiatives to adapt and scale the Problem Management processes for future energy industry demands. Experience in problem management in a similar environment is essential. As our Problem Manager, you will: Be accountable … for the end-to-end management of all problems impacting the overall service. Create, build and lead strong relationships with stakeholders across the ecosystem and communicate service performance and problem resolutions effectively and efficiently. Where there are identified issues you will collaborate with the relevant SMEs to identify potential solutions, associated risks and be prepared to give effective More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management … below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends … Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management … below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends … Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management … below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends … Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management … below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends … Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management … below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends … Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to … least 2 years of experience with IT systems and infrastructure At least 2 years experience with Data Platforms and Operating Systems At least 2 years of experience with Incident Management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 3+ years of experience with ServiceNow 3+ years of experience in Project Management (planning, executing, tracking) At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology, and vendor … have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction More ❯