101 to 125 of 471 Permanent Problem Management Jobs

optimal outcomes for children and young people.In this context, the roles have responsibility for the following:- As a member of the directorate’s senior management team, streamline structures, leverage strengths, and enhance EA as an excellent place to work.- Provide effective services to schools and other stakeholders, while implementing … which may need to be discontinued, paused or reconfigured.- Ensure that the service’s annual budget allocation is effectively managed.- Ensure proactive performance management of services by implementing performance indicators. Promote a performance management culture through team and individual accountability.- Work collaboratively with stakeholders including partners across ...

specialising in Microsoft Cloud & Digital TransformationYour Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. … service recovery activities. Become a trusted operational contact for key Managed Service customers. Deliver service reviews, performance reporting and continual service improvement initiatives. Drive problem management and root cause analysis to reduce recurring issues. Service Improvement Assess the current operation and build a practical roadmap for continual improvement. ...

Service Management Lead and their team is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective … provide confidence that services are operated safely, compliantly, and within agreed risk appetite. What you'll be doing Lead and manage the service management team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams to understand evolving business needs and technology priorities. Participate in vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice ...

stability, coordinating responses to major incidents, and driving continuous service improvement across a complex IT environment. As an Incident Manager, you will lead the management of high-priority incidents, working with technical teams, service providers, and business stakeholders to minimise disruption, restore services quickly, and ensure clear communication throughout … actively managed and incidents are prioritised, escalated, and resolved appropriately. Provide timely updates to senior stakeholders and business users during live incidents. Promote incident management best practices across support and operational teams. Work closely with Problem Management teams to identify root causes and implement preventative measures. Analyse ...

versus local design decisions, ensuring justified country-specific requirements are accommodated without creating uncontrolled divergence or unnecessary technical debt. ERP Platform Engineering & ISV Layer Management Own the technical integrity of layered ERP solutions where Microsoft platform components, localisations, multiple ISV products and bespoke changes have interdependent release and upgrade … APIs, data entities, web services, business events, file/EDI interfaces and other legacy interfaces where required. Use Azure integration services such as API Management, Logic Apps, Functions and messaging patterns to decouple systems, control interfaces and improve resilience and observability. Co-design integration contracts with Data Engineering, covering ...

across five regions, ensuring stable, secure and high‐performing Network, Cloud/Server and Database Administration (DBA) services. The role leads through strong service management, technical aptitude and vendor governance, coordinating multiple third‐party partners to meet agreed SLA/XLA commitments, drive continuous improvement and manage operational risk … consistency through standardised runbooks, change patterns, monitoring and escalation paths. Maintain end‐to‐end service visibility so issues are proactively identified and resolved. Service Management & Incident Leadership Lead operational management of major incidents, problem management, change and release governance. Provide command‐and‐control during P1/ ...

Nottingham | Job-ID: 221023 | Contract type: | Business Unit: Customer Success & Service Delivery Life on the team You’ll join our Process Integration and Management team in a role that goes beyond standard operations. As part of a dynamic and supportive environment, you’ll help support critical service processes across … change, problem and major incident management. This is an opportunity to develop broad ITIL experience while working collaboratively with internal teams and external suppliers. You’ll provide business-hours support for change control and join the team's on-call rota to support major incident management when required. ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity planning. ...

clients in designing, assessing and evolving cloud operating models that are automation-first and AI-ready. You will work hands‐on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows and intelligent … through standardisation, automation, improved data flows and readiness for AI-enabled operations, and translate findings into the design of future‐state operating models, service management processes and organisational structures that are standardisation‐led, automation‐first and AI‐ready. Future State Design & Operating Model Definition: Design target cloud operating models ...

throughout an incident. Manage and support the Service Desk team, acting as deputy to the NOC Manager when needed and making sure the Incident Management process is followed consistently. Monitor performance and identify improvements, producing incident reports and KPIs, spotting trends and turning lessons learned into better processes … service. Improve first-time fixes, working with Problem Management and Knowledge teams to identify root causes, create knowledge articles and prevent repeat incidents. Be the Incident Management subject matter expert across the NOC and Service Desk. What we're looking for 5+ years' Incident Management experience ...

Description Service Asset and Configuration Management (SACM) Clearance Level - High (Active or eligibility to gain DV STRAP) Location: Huntingdon UK UNLEASH YOUR POTENTIAL The Service Asset and Configuration Management (SACM) is part of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets … Process, Technology etc.) to define and manage the configuration elements of services that are user-centric. Responsible for the delivery of cost effective SACM Management that achieves customer’s requirements, meets mission needs and which can be fully integrated with the customer’s service. Service Delivery Reporting into ...

support Rota. Experience Must have strong system administration experience of Linux Red Hat Server in a Production enterprise environment. Experience of automation using Configuration Management tools like Ansible, Chef, Puppet, Salt Stack. Experience of supporting production VMware environments. Experience of Symantec Veritas Clustering Production Support. Experience to performing diagnostic … collaborate highly effectively with Engineering and other operational support teams to support the end to end service. Knowledge of ITIL framework (understanding of Incident, Problem, Change) Strong documentation and technical writing skills. Experience of enterprise monitoring systems Strong experience in working with ticket systems such as Service ...

experiences. We support roughly 60 services, made up of about 80 applications across Windows, Linux, Azure and SaaS platforms. Our support ranges from building management systems to core teaching and learning services.To succeed in this role, you should have experience in the following areas: Multi-Platform & Cloud Troubleshooting: Expert … across Windows Server, Linux (RHEL and other distributions), Azure, and SaaS environments hosting mission critical services Database Administration & Data Integrity: Advanced, hands-on database management skills across SQL Server, MySQL, and MariaDB, including query optimization, maintenance, data integrity, and disaster recovery ITIL Frameworks & Service Governance: Strong discipline and complete ...

experiences. We support roughly 60 services, made up of about 80 applications across Windows, Linux, Azure and SaaS platforms. Our support ranges from building management systems to core teaching and learning services. To succeed in this role, you should have experience in the following areas: Multi-Platform & Cloud Troubleshooting … across Windows Server, Linux (RHEL and other distributions), Azure, and SaaS environments hosting mission critical services Database Administration & Data Integrity: Advanced, hands-on database management skills across SQL Server, MySQL, and MariaDB, including query optimization, maintenance, data integrity, and disaster recovery ITIL Frameworks & Service Governance: Strong discipline and complete ...

governance and compliance.You will lead the Service Desk team, including first-line support, triage and walk-up support capabilities, ensuring incidents, service requests, access management activities and user lifecycle processes are handled consistently and effectively. Supporting users, you will create an environment where service excellence, accountability and continuous improvement … delivers.Beyond business-as-usual operations, you will be instrumental in improving the overall user experience. You will work to enhance service portal capabilities, knowledge management, self-service adoption and support technologies such as virtual agents and chatbots. By analysing trends and user feedback, you will identify opportunities to simplify ...

UNLEASH YOUR POTENTIAL Service Asset and Configuration Management (SACM) Clearance Level - High (Active or eligibility to gain DV STRAP) Location: Huntingdon UK Service Asset and Configuration Management (SACM) is part of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets and Service … Process, Technology etc.) to define and manage the configuration elements of services that are user-centric. Responsible for the delivery of cost effective SACM Management that achieves customer’s requirements, meets mission needs and which can be fully integrated with the customer’s service. Service Delivery Reporting into ...

Also Have Experience of mentoring, coaching or developing colleagues. Experience of coordinating workloads or monitoring Service Desk ticket queues. Involvement in major incident management, problem management or root cause analysis. Experience of supporting colleague performance or development reviews. Knowledge of ITIL principles and service management best ...

services. Support the administration of Microsoft Exchange Server services. Administer VMware ESXi and VMware vCenter Server Appliance (VCSA) environments. Perform VMware lifecycle management, software and firmware upgrades, ESXi upgrades and related maintenance activities. Support the deployment and maintenance of virtualized infrastructure, including bare-metal deployments where required. Assist with … records, procedures and user guides. Work closely with other infrastructure technicians and engineers to resolve incidents and maintain service availability. Participate in incident and problem management activities. Provide technical support during equipment failures and infrastructure incidents, including the ability to deploy at short notice when required. Contribute ...

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

# Service Management & Cyber Security DirectorFormula E Race OperationsLondon, United KingdomPosted 7 Oct 2026## About this roleWant to accelerate your career? Electrify your potential as a Service Management & Cyber Security Director and join the fastest growing motorsport on the planet!About Formula E:Formula E, the world … message to help alter perceptions and speed-up the switch to electric mobility.The Role:Reporting directly to the Chief Technology Officer (CTO), the Service Management and Cyber Security Director is accountable for designing, implementing, and safeguarding the technology processes that power Formula E. This dual-focus leadership role bridges ...

departments position and Product Owners remediation plan and progress· Work in partnership with the CITB Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing … liaison for a JCIBN, GCIB, TB and Operations. Ensure strong governance, structures and processes are in place to support effective operational risk and control management across the departmentSupport the definition and development of control related and metrics and monitor, report and escalate pillar related risk and control metric performance ...

Jet2.com Limited is seeking an IT Service Analyst to join the IT Service Management team. You will work across Service Transition, Major Incident Management, Problem Management and Service Reporting, with ServiceNow administration to ensure data quality and governance across Jet2.com. You will collaborate with technical, project … operational teams to deliver reliable IT services, drive improvements and provide management information to support decisions. #J-18808-Ljbffr ...

team to deliver first and second line support remotely and on site to primary schools and central services. You will use service data, knowledge management, self-service and automation to improve how requests are logged, prioritised and resolved, ensuring incidents are managed through to closure and schools know what … expect. You will plan on-site school visits and oversee incident, service request, change and problem management; asset and device operations; planned maintenance and technical changes; and the team’s contribution to Trust-wide projects and migrations. Working within the standards, security baselines and service levels ...

operation of Application Support services and strategic governance, with leadership continuity and measurable outcomes. This leadership-focused position drives incident management, problem management, release readiness, knowledge management and service #J-18808-Ljbffr ...