101 to 125 of 723 Permanent Problem Management Jobs

software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service and user communication throughout the resolution process. Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding … new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and hardware updates across the business. Perform regular system maintenance, updates, and backups. Manage joiners/leavers processes. Maintain accurate documentation for support requests and system configurations. What We're Looking For Essential Skills & Experience Strong knowledge of IT … support processes and service best practices. Excellent problem-solving and technical diagnostic skills. Experience mentoring junior support team members. Proficiency with hybrid IT environments. Expertise in Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, and Exchange. Understanding of networking fundamentals and general IT infrastructure. Excellent interpersonal and customer service skills. Clear and professional written and verbal communication in English. More ❯

design, implementation, testing, and troubleshooting for short-duration network improvement projects that require knowledge and skills using a mix of different vendor hardware, networking/security protocols, and software management configurations. The work will be done in a team environment. The Sponsor is looking for one part-time person for an initial estimated POP of 1 yr, but will … emerging technologies and best practices. The Contractor shall act as a technical consultant. The Contractor shall provide Tier 1, Tier 2, and Tier 3 level support for incident or problem management, in relation the Sponsor's specific mission system, as needed. The Contractor shall work with Tier 4 support, vendors, and other IT personnel for problem resolution. … requirements by participating in security audits or scans and remediation's. The Contractor shall participate in new user requirements service requests process such as technical exchange meetings, design reviews, management briefings. The Contractor shall assist with VMWare and occasionally with various other client-based applications in a Windows or Linux environment. The Contractor shall travel periodically to perform duties. More ❯

service delivery and contribute to modernizing our technology stack. Key Responsibilities Own Application Support Lifecycle: Manage end-to-end support for critical applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all retail application incidents, including major issues. Escalation & Crisis Leadership: Act as the escalation point during major incidents and provide … to evaluate support quality and team performance. Proactive Monitoring: Implement proactive detection and prevention strategies for incidents. Continuous Improvement: Lead ongoing enhancements in support processes, tools, and technologies. Documentation Management: Ensure documentation for retail applications is complete and up-to-date. Bug Fixes & Security: Oversee bug resolution and security improvements. Reporting: Provide regular performance and service reports to the … analysis, root cause investigations, and change coordination. ITIL v4 certification or similar is preferred. Hands-on experience with monitoring tools like Dynatrace or Azure Application Insights. Proficiency with service management platforms: ServiceNow, JIRA, Azure DevOps. Strong leadership and collaboration skills, with experience managing cross-functional teams. Excellent problem-solving and communication skills, capable of translating technical info for More ❯

metrics around operational support matters - Provide input into strategic decision making through research and experience - Provide input for new process and policy design activities - Ensure thorough documentation and knowledge management practices are adhered to as a matter of course - Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently assisting in … PoC support for new service enablement activities - Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical - Facilitate the deployment and release management of IT infrastructure as required Operational Management The role will: - Provide 3rd line support for Infrastructure services as needed - Assist colleagues in problem management activities as … maintain services (i.e., patching, configuration changes etc.) - Liaise with internal and external service providers, users and customers when required - Adhere to company and departmental processes and policies for the management of IT services - Provide situation appropriate leadership in all internal and external engagements Essential Experience - Minimum of five years working in an Infrastructure Services role, preferably in structured, managed More ❯

and experience include: Knowledge of the standard IT governance processes such as data governance (DPIA’s), integrations board, design review and change advisory boards. Experience of service design, service management and release processes. Project management experience. Main Duties Service Level Management: Work towards the existing SLA’s whilst looking at ways to improve service levels to the … and will contribute to changes in departmental policy. Application Support: Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Incident Management: Prioritises and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents … gives technical briefings to staff members. Testing: Designs and executes test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Change Management: Assesses, analyses, develops, documents and implements changes and enhancements based on approved requests for change. Release and Deployment: Assesses and analyses release components. Provides input to scheduling. Carries out More ❯

software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service and user communication throughout the resolution process. Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding … new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and hardware updates across the business. Perform regular system maintenance, updates, and backups. Manage joiners/leavers processes. Maintain accurate documentation for support requests and system configurations. What We're Looking For Essential Skills & Experience Strong knowledge of IT … support processes and service best practices. Excellent problem-solving and technical diagnostic skills. Experience mentoring junior support team members. Proficiency with hybrid IT environments. Expertise in Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, and Exchange. Understanding of networking fundamentals and general IT infrastructure. Excellent interpersonal and customer service skills. Clear and professional written and verbal communication in English. More ❯

resolved within SLA - (10%) Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%) Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%) Recommend service and product improvements to transform … qualification by experience accepted) • Minimum of 2 Years in Customer Service Application Support • Proven track record in providing high-quality support for customer-facing applications. • Proficiency in IT Service Management (ITIL) Demonstrated experience with ITIL best practices and frameworks for efficient service management. Proven ability to manage and implement change within an organization effectively. Experience in Change Management. • Expertise … opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package. Job Segment: Technical Support, System Administrator, Change Management, Information Systems, Technology, Management, Customer Service #J-18808-Ljbffr More ❯

software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service and user communication throughout the resolution process. Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding … new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and hardware updates across the business. Perform regular system maintenance, updates, and backups. Manage joiners/leavers processes. Maintain accurate documentation for support requests and system configurations. What We're Looking For Essential Skills & Experience Strong knowledge of IT … support processes and service best practices. Excellent problem-solving and technical diagnostic skills. Experience mentoring junior support team members. Proficiency with hybrid IT environments. Expertise in Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, and Exchange. Understanding of networking fundamentals and general IT infrastructure. Excellent interpersonal and customer service skills. Clear and professional written and verbal communication in English. More ❯

staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new … team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes and best practices. … trust and open communication. Excellence: enabling our people to realise their full potential as team members, industry experts, leaders, and managers. Collaborative: embracing flexibility, diversity, and inclusivity. Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for More ❯

high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA infrastructure Head. The role-holder … regional IT Service Managers in the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close collaboration with the global ITSM … for all ITSM processes will be another key responsibility. A key focus for the role holder will be to Identify, Develop and Implement key process improvements within the Global Problem management framework. Key responsibilities Lead and manage a team of incident, problem, and change management professionals in the Chubb engineering centers (matrix organization) ensuring that they More ❯

Head of EMEA Production Management/ARO Back Office is a critical role at State Street, responsible for reliability of platforms supporting the bank's flagship businesses.The dual hatted role also involves leading all EMEA Production Management functions across application, infrastructure, client technical support, service availability management and recovery management. This is a leadership role, with geographically … and day to day operations of the platforms Face off to Executive stakeholders and externally to regulatory bodies and clients Grow SRE practices and function and help transform Production Management Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients Instill continuous improvement and automation in team's … prompt remediation This person would also have an additional responsibility as the head of EMEA Production Management. As the senior leader in region, this role would oversee the Production management functions and face off to Risk, regulatory, audit, technology and business teams in region. Qualifications Minimum Qualification and Experience: A minimum of bachelor's degree, preferably in Computer Science More ❯

improvement of business-critical applications. The ideal candidate will have background in financial services with practical application of ITIL disciplines, technical expertise and required leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business, our Application Support team provides … solutions supported by a number of bespoke developed SQL solutions. Experience of working with external solution providers to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed application support team to ensure efficient and effective support for all applications. This will involve the development of support best practice … underpinning processes and development of the team to embed a new function within the organisation. Incident Management: Oversee the incident management process of applications, ensuring timely resolution of issues and minimizing downtime. Service Level Agreements (SLAs): Development of an Application Service Catalogue with associated SLAs and development of a high performing team to ensure adherence to agreed SLAs More ❯

improvement of business-critical applications. The ideal candidate will have background in financial services with practical application of ITIL disciplines, technical expertise and required leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business, our Application Support team provides … solutions supported by a number of bespoke developed SQL solutions. Experience of working with external solution providers to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed application support team to ensure efficient and effective support for all applications. This will involve the development of support best practice … underpinning processes and development of the team to embed a new function within the organisation. Incident Management: Oversee the incident management process of applications, ensuring timely resolution of issues and minimizing downtime. Service Level Agreements (SLAs): Development of an Application Service Catalogue with associated SLAs and development of a high performing team to ensure adherence to agreed SLAs More ❯

standards. Key Responsibilities Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist in resolving broader technical issues. … Contribute to root cause analysis and long-term problem management. Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets. Education Skills & Experience Required Associate degree or high school diploma … IT infrastructure: networks, servers, storage, phone systems Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers) Understanding of cybersecurity principles Soft Skills Strong troubleshooting and problem-solving ability Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management Interested? Apply today to be More ❯

Date: 02.08.2025 Job Description: Job Description Purpose of the role The Senior Service Desk Analyst plays an integral role in enhancing the performance and productivity of Analysts, supporting team management and leadership. The role involves leveraging operational knowledge to improve skills, maintain quality, and enhance customer experience. It includes managing complex IT tickets, supporting escalations, and acting as a … emphasizes delivering a best-in-class experience and continuous improvement for customers. What you will be doing Supporting workload coordination and allocation across the team to ensure effective incident management and request fulfillment. Managing complex tickets and sharing knowledge through training and mentoring. Coaching and developing analysts to provide exceptional customer service. Providing training, support, and contributing to quality … exceed them. Maintaining detailed and accurate ticket information throughout the incident lifecycle. Collaborating with third-party vendors and suppliers to drive resolution. Supporting first-time fix initiatives and data management improvements. Contributing to the departmental knowledge base. Performing other duties as appropriate. Qualifications What you need to have done already Experience in a Service Desk role with a desire More ❯

for complex technical issues. Have regular interactions with development and test teams to manage fixes for live service issues in the production environment. Maintain accountability and ownership of incident, problem, and request records and responsibility for maintaining current statuses in the service management tool. Qualification & Experience A recognised B.Sc. degree in Computer Science, Information Technology or Mathematics or … an equivalent qualification. 7+ years of relevant Project/Delivery Management experience working with development teams to deliver complex software using Agile methodologies in a Project Manager, Delivery Manager, or Scrum Master capacity. A good understanding of software design and architecture. First-hand experience in Requirements Discovery and Analysis, working with multi-disciplinary teams. Effective leadership, teamwork, and inter … personal skills, with both technical and non-technical people. Ability to stay focused, goal-driven, and provide leadership through stressful and high-pressure situations. A broad spectrum of Project Management skills. Strong skills in project management & issue tracking tools (e.g. JIRA, Confluence). Excellent communication, presentation, and negotiation skills. Domain expertise in the retail sector is highly desired. More ❯

objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting … ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and … Board and manage the overall process. Monitor and report on service KPIs and performance. Develop and adapt reporting templates and/or metrics to suit ongoing business requirements. Identify problem areas, root causes or general support trends for further review or actioning. Work closely with the Service Desk and initiate periodic quality checks across triaging, ticket queues and general More ❯

objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting … ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and … Board and manage the overall process. Monitor and report on service KPIs and performance. Develop and adapt reporting templates and/or metrics to suit ongoing business requirements. Identify problem areas, root causes or general support trends for further review or actioning. Work closely with the Service Desk and initiate periodic quality checks across triaging, ticket queues and general More ❯

process Manage vendor relationships and service contracts related to application support. Willing to undertake ad-hoc tasks as deemed suitable by the business or management. Demonstrable understanding in Incident, Problem Management, Change Management and Release Management within an IT environment Requirements: Degree In Computer Science, Information Systems, Or a Related Field. Certifications In Oracle Or Project … Management (e.g., PMP, PRINCE2) Are Advantageous. What We Offer Proven experience managing enterprise applications, particularly Oracle & Infinity (e.g. Voyager Infinity, Oracle Financials) is required Working knowledge of SQL is essential Strong understanding of application architecture, data flows, and system integrations and migrations Experience leading a global/national team and managing projects from inception to delivery. Excellent problem-solving, communication, and stakeholder management skills. Familiarity with ITIL practices and change management processes Preferred Qualifications: A collaborative and forward-thinking work environment. Opportunities for professional development and certification. Flexible working arrangements and a strong focus on work-life balance. Comprehensive benefits package including pension, healthcare, and more.Ready to lead the future of IT Application Management More ❯

objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting … ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and … Board and manage the overall process. Monitor and report on service KPIs and performance. Develop and adapt reporting templates and/or metrics to suit ongoing business requirements. Identify problem areas, root causes or general support trends for further review or actioning. Work closely with the Service Desk and initiate periodic quality checks across triaging, ticket queues and general More ❯

embrace the growth of our future. Your role @ Chanel The Service Delivery Manager leads and ensures the seamless delivery of Global ERP D365 IT services, focusing on proactive service management across a complex heavily integrated ecosystem collaborating partnering closely with managed service providers. This role also involves collaborating with cross-functional teams to implement best practices in service management … excellence. The impact you can create at Chanel Accountable for end-to-end HERO service to the UK/SWISS/EUROPE regions, including system and service performance and management of the Run partner Proactively drive and assure quality of D365 managed service for each Region. Continuously improve IT Service Management processes Oversee high-quality managed services delivery … act as the primary point of contact for service-related inquiries and escalations Take ownership of major and high-priority incidents and ensure effective coordination and communication Drive proactive problem management and implementation of RCA actions in a timely manner with correct accountability. Collaborate with cross-functional teams to troubleshoot complex service issues Ensure that service transition impacts More ❯

F&O support analysts and administrators, fostering a culture of collaboration, knowledge sharing, and continuous learning. Develop and implement a comprehensive support strategy for D365 F&O, encompassing incident management, problem management, change management, and knowledge management. Define and enforce service level agreements (SLAs) to ensure timely and effective support to end-users. Global Operations: Design … the art of supporting, managing and optimising high-performance and availability solutions Proven experience in building and leading high-performing support teams. Understanding of ITIL best practices for service management Strong analytical and problem-solving skills Experience with setting up and managing 24/7 global support operations is a plus Experience with D365 for Retail is a More ❯

role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in Business Intelligence, Data Analysis, Service Reviews, Reporting … reviews with internal and external stakeholders using live data from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective … and consistency in ServiceNow reporting modules. Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions. Present key findings and insights to senior management with clarity and confidence. Serve as a bridge between service owners, process managers, and technical teams. Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem More ❯

through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving? We're looking for a Service Delivery Manager to join our collaborative team and be a trusted partner to our customers post-implementation. In this … and effectiveness of ongoing service delivery to assigned customers. Acting as the primary post-implementation contact, the SDM ensures that customer expectations are met or exceeded through proactive relationship management, effective service coordination, and a deep understanding of each customer's operational goals. The SDM is responsible for maintaining a strong and positive relationship with each customer, conducting regular … a key role in planning and overseeing such engagements ensuring delivery is efficient, well-communicated, and aligned with customer priorities. This is a hands-on role that blends account management, service quality oversight, coordination of minor projects, and operational excellence. It requires strong communication skills, attention to detail, and the ability to work cross-functionally to drive value and More ❯

such as Kubernetes. Design, develop, test, and deploy Tableau dashboards. Create reports using PowerShell, JavaScript, HTML, and SQL. Provide daily support for COTS and web-based applications, focusing on problem-solving. Maintain a strong customer focus, understanding internal and external client needs. Key Skills: Understanding of ITIL processes, incident, change, and problem management with adherence to SLAs. … Understanding of application backup, restore, and disaster recovery processes. Experience: Knowledge of web services, distributed systems, and web application development. Experience with incident and service request resolution using service management tools. Familiarity with application languages and technologies such as SQL, HTML, .NET, C#, and IIS. Experience with Elasticsearch or NoSQL document stores. Administration of monitoring systems like Kubernetes, Grafana More ❯