101 to 125 of 131 Permanent Problem Management Jobs

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

Hays are supporting a national organisation in Swansea to recruit a new IT service management role. This is a permanent position paying up to £50,000pa and hybrid working typically 3 days per week in Swansea. In the role, you will own and drive end-to-end problem management and service stability by identifying trends, leading root cause analysis, and implementing permanent fixes with internal teams and suppliers. You will ensure effective post-incident reviews, maintain a knowledge base, and manage the full IT asset life cycle with a focus on optimisation, cost control, and compliance. ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...

systems, legacy dependencies, and unmonitored assets. Lead disaster recovery readiness, including runbooks, testing, failover/failback, and alignment with business continuity requirements. Incident, Escalation & Problem Management Act as the senior escalation point for infrastructure-related issues. Identify true root cause and implement robust, repeatable fixes. Produce or update … stakeholder manager; able to influence at all levels. Solid planning and delivery skills across both BAU and project work. Familiarity with ITIL processes (Incident, Problem, Change) Technical Strengths (desired) Azure IaaS/PaaS, AVD, SQL, Storage, Backup, Active Directory/Entra ID, Conditional Access, RBAC, firewalls (Fortinet), networking (Meraki ...

shared services. About the Role The Workday HCM Consultant plays a key role in the implementation, optimisation and ongoing support of Workday Human Capital Management within a complex government shared services environment. Working as part of a multi-disciplinary delivery team, you will provide hands-on functional expertise across … defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded. Perform root cause analysis on recurring incidents, contributing to problem management and continuous service improvement initiatives. Maintain accurate documentation including knowledge articles, known error records, and troubleshooting guides to support faster resolution ...

problems with clear insights You'll monitor system health, alerts, and dashboards, spotting risks early and supporting proactive solutions You'll support incident and problem management, helping restore services quickly and contributing to root cause analysis You'll assist with system changes, maintenance, and failover activities, ensuring platforms ...

through to resolution; provide user support, user administration and customer liaison Assess and prioritise incidents Identify root cause and liaise with the Incident and Problem Management team Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs Provide technical assistance for service issues … known or reoccurring errors, major outages to live incidents for reporting purposes Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers Identify patterns in incidents and possible contributing factors or causes of system failure Contribute to the ongoing internal and external knowledge documentation ...

Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos ...

involves providing L2/L3 production support, ensuring platform stability, and troubleshooting incidents. This is a fast-paced environment demanding expertise in incident and problem management. The ideal candidate will have strong skills in SQL, Splunk, Unix/Linux, and experience with ITSM tools. You'll also monitor system ...

services industry and their IT systems Practical cloud native experience Experience with observability tooling and practices (structured logging, metrics, distributed tracing) and incident/problem management. Work Style/Ways of Working Strong communication skills, ownership mindset, and ability to collaborate across product, engineering, and operations. Commitment to inclusive ...

performance and delivery of IT services in a fast-moving environment. This is a hands-on leadership role, combining technical involvement with team management to ensure reliable, efficient IT operations . Key Responsibilities Service Delivery & Operations Ensure IT services are stable, secure, and performing effectively Manage incidents and requests … within agreed timeframes Monitor system health and oversee patching, backups, and maintenance Leadership & Team Management Lead and develop a team of IT engineers Allocate and prioritise workload aligned to business needs Support complex technical issues and escalations Incident & Problem Manag ement Own major incidents and coordinate resolutions Identify ...

Lead Specialist Engineer - Modern Identity to join the Tech Services team. Main duties of the job Deliver subject matter expertise in Identity and Access management (IAM), ensuring delivery of business requirements. Manage and monitor systems associated to IAM, Privileged Access Management (PAM), Single Sign-On (SSO)/Federation … visit our careers site for more information https://gov.uk/ukhsa/careers Job description Job responsibilities As part of our Identity Management team and a senior member, you will get the opportunity to work on vital projects with a wide range of responsibilities. You will work ...

support and basic customer training where required . Maintain accurate technical documentation, case notes, and knowledge base articles. Identify recurring issues and contribute to problem management and continuous improvement initiatives. Technical Skills Required: Strong understanding of: VoIP technologies and call flows SIP, RTP, TCP/UDP DNS, DHCP ...

gather requirements and translate them into effective, scalable IT solutions. In addition to the responsibilities listed below, this position drives the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing second level escalations as appropriate. Essential Responsibilities: Conducts ...

complex faults and changes through to resolution. Escalation point for 2nd Line engineers. Support customer and vendor engagements. Perform root cause analysis and problem management. Deliver network and security projects. Manage firmware upgrades, documentation, and DR testing. Mentor colleagues and contribute to technical development. Participate ...

reporting-only position. This role will suit someone with a strong operational background in IT or Managed Services such as service desk management or a team leader/service analyst/service coordinator who wants to step up into service delivery. This role can be based in our Birmingham … issues early and improve performance over time Be the customers voice internally and hold teams to account on delivery Own SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escalate Make sure services meet contractual and ITIL expectations Support commercial conversations ...

reporting-only position. This role will suit someone with a strong operational background in IT or Managed Services such as service desk management or a team leader/service analyst/service coordinator who wants to step up into service delivery. This role can be based in our Birmingham … issues early and improve performance over time Be the customers voice internally and hold teams to account on delivery Own SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escalate Make sure services meet contractual and ITIL expectations Support commercial conversations ...

both Pathology/Radiology both internal and external partners. Minestrone - Electronic Patient Record (EPR) System, e-CareLogic Electronic Patient record (EPR) System BedView Bed Management System Oceano ED Application Symphony ED Application Windip Electronic document server and scanning service, EPRO/TPRO Digital Dictation system and Video Consultation Plexus … Degree in IT or business-related subject or equivalent relevant experience. ITIL Foundation. Knowledge of business process documentation techniques. Experience Essential Application incident and problem management skills. Understanding of NHS data standards and NHS data items. Understanding of equality and diversity issues and how this affects patients, visitors ...

security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply … cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform ...

their discovery platform. Technical Consultancy Gather and document customer requirements through workshops and technical discussions. Advise customers on best practices for discovery, CMDB management, and ongoing operational processes. Identify opportunities to improve discovery coverage, automation, and data quality. Troubleshoot authentication, connectivity, and discovery issues across complex environments. Analyse discovery … discovered assets and improve overall estate coverage. Support CMDB audits and data validation activities to maintain high-quality asset information. Follow established IT service management processes, including Incident, Change, and Problem Management. Skills & Experience We're looking for someone who brings a combination of technical expertise, consultancy skills ...

Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos ...

Testing activities to ensure applications and services are fully operationally ready before production deployment. You will work closely with delivery teams, infrastructure, DevOps, service management, and business stakeholders to validate operational readiness, identify operational risks, and provide confidence for successful production releases. Key Responsibilities Operational Acceptance Testing Plan … disaster recovery testing Batch processing and restart validation Stability and soak testing Operational support procedures Security and access validation Environment verification Defect & Evidence Management Produce comprehensive operational test evidence. Record, prioritise, and manage operational defects. Support root cause analysis of production readiness issues. Coordinate retesting after fixes. Maintain ...

maintain accurate technical documentation to support project and operational requirements. Act as a 3rd line escalation point for complex network-related incidents and problem management activities. Support business-critical services and contribute to the ongoing improvement of network performance and reliability. Travel internationally as required to support project ...

during the 6 month probation period and then hybrid thereafter As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services … effective problem management. Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank ...

specifications. Deal effectively/efficiently with queries from customers. Provide technical support to others in the department and to customers. Make recommendations to VBSE management on complex technical matters. Who you are Be able to maintain Customer confidentiality and ability to hold developed security clearance (DV). Have … telecom's provider environment. Have an awareness of configuration of Cisco IP/Ethernet equipment. Have a clear and analytical approach to problem management. Have an understanding of ITIL working practices CCNA (or working towards IP qualification) Worried that you don't meet all the desired criteria exactly ...