126 to 150 of 178 Permanent Problem Management Jobs

of long-term resolutions Must have skills and experience: Must have experience as a Service Delivery Manager and service delivery of SaaS/Cloud business applications ITIL framework, risk management, root cause analysis, incident resolution and problem management Proactively assessing service delivery data and trends to uncover inefficiencies, risks and improvement opportunities Proven leadership skills in a More ❯

QBE security and enhance knowledge and information sharing. Actively communicate with staff and third parties to correctly identify and resolve problems and manage their expectations. Document incidents, requests and problem management information to ensure required compliance standards/SLAs are achieved. Use security tools and resources to correlate suspicious events, providing context around the event, determine root cause More ❯

component load balancing Strong knowledge of Active Directory Good knowledge of VMWare vSphere and associated products (eg vCenter, SRM) Hyper-v knowledge is a plus. Strong knowledge of performance management and capacity planning. Strong knowledge of the SAN/EMC storage including the different SRDF types Strong knowledge of installing Windows W2K16 and above on industry standard hardware (e.g. … function of TCP/IP, SNMP) subnetting and routing. Knowledge of relational databases such as Sybase, Oracle, and SQL along with MQ Series. Good communication and interpersonal skills Project Management and Documentation skills Service oriented, positive, committed and enthusiastic team player. Will be required to work weekends & on an on-call rotation 24 7 Proficient in English. Position Responsibilities … availability and resiliency levels. Provide 1st, 2nd and 3rd Level Support for the production Environments Proactive System Performance Monitoring (using Geneos, Dynatrace Client/DELL/IBM ) and capacity management Perform system upgrades and mandatory security/OS patching. Liaise with application support teams to gather requirements, design, and deploy standard systems Project implementation for all business lines. Provide More ❯

of learning which results in a team who are committed to continually increase their capability and depth of knowledge. 3rd line support for enterprise applications and integrations, including incident management: quickly identifying, diagnosing, and resolving application-related incidents to minimise downtime and impact on colleagues; leading problem management and root cause analysis to implement preventative measures and … drive service improvement; ensuring effective event management with appropriate alerting, monitoring, and planned responses. Positively engaging in execution and continuous improvement of departmental processes. Taking part in researching opportunities and embracing change through effective horizon scanning and external networking to proactively shape and deliver the Group's IT strategy. Staying informed on new technologies which may benefit both Application More ❯

and feature testing including Vulnerability scans and base staging configuration. Deployment Standards Documentation Providing training for Solution/Product overviews and configuration training to support teams for BAU implementation, Problem Management and monitoring. Providing both Training documentation, Video and Instructor Led Training Sessions internally. Providing routine Reports or assist teams to enable the gathering of reporting on system … highly desirable. Youll be proficient in UC VOICE, Cisco Servers, VMware, Windows Server, VEEAM, Synology, SIP, G711alaw, Cisco CUBE SBCs, Gateways, and modems. Well need you to have strong problem-solving abilities for complex security issues. Excellent interpersonal skills; ability to explain technical concepts to non-technical audiences. Youll have experience in leading and mentoring technical teams. Whats in More ❯

to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency. Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements. Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution … and communication skills ·????????Naturally hands on and passionate about supporting with team workload. ·????????Strong organisational skills and ability to multitask in a fast paced, growing business. ·????????An aptitude for problem solving and strong attention to detail. ·????????Established experience within customer service -?Warm and open approach to customers ·????????Flexible to the needs of the business ·????????Proactive team player, with experience More ❯

well as part of a team would be a great advantage Excellent customer service skills Highly motivated and enthusiastic individual, prepared to go the extra yard Strong analytical and problem-solving skills, especially regarding fixing data issues Flexible, can-do attitude, capable of multitasking and resilient under pressure Ability to form good working relationships with internal and external stakeholders … data loads, and participate in acceptance testing and deployment of new applications/releases Monitor processes and procedures for managing the production application environments including maintenance tasks, incident and problem management Ensure helpdesk system is kept up to date of the progress made with issues Ensure documentation is maintained and is suitable for support purposes Ensure business is More ❯

disaster recovery, backup strategies, and high availability configurations. Ensure compliance with security, regulatory, and data privacy requirements. Guide and mentor infrastructure engineers and support teams. Engage in incident and problem management as an escalation point. Requirements Essential: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 7+ years in infrastructure engineering More ❯

support for troubleshooting. You will leverage your technical expertise to administer the full lifecycle of Linux and Windows platforms. Responsibilities: • Day-to-day operations: Support IT systems, including monitoring, problem resolution, and ensuring the smooth operation of client/server/storage/network devices and mobile devices. • Problem Management: Analyze recurring problems and implement solutions to … environments. • System Optimization: Optimize system operations and resource utilization, perform system capacity analysis and planning, and troubleshoot IT systems. Analyze existing infrastructure for tuning and performance enhancements. • Configuration and Management: Configure and manage operating systems, install operating system software, troubleshoot, maintain integrity of, and configure network components. Implement operating systems enhancements to improve reliability and performance. • Communication: Provide support … for the escalation and communication of status to agency management and internal customers. • Switch Configuration: Manage switch configurations. Basic Qualifications: • Five (5) years' experience for a Systems Administrator 1 or Ten (10) years' experience for a Systems Administrator 2 in programs and contracts of similar scope, type, and complexity. • A Bachelor's Degree in a technical discipline from an More ❯

shape the function, drive best practices, and make a lasting impact on how the organisation responds to evolving threats. Key experience they're looking for: Solid background in Incident & Problem Management, with the ability to lead effective responses and continuous improvement initiatives. Strong Stakeholder Management skills, with the confidence to work across technical and non-technical teams. … Familiarity with ITIL and Service Management framework. A good understanding of the current Cyber Threat Landscape, including common threat actors, attack vectors, and response strategies. What's on offer: Salary up to £70,000, depending on experience Hybrid working, Annual bonus Strong pension scheme If this sounds like the right fit for you, apply now or send your CV More ❯

Meade, MD. The position requires extensive experience designing, implementing, and maintaining complex networks with a focus on security, high availability, and performance. The SME will work closely with operations, management, and customer stakeholders to ensure the network is both secure and functioning optimally. Primary Responsibilities: Provide design, implementation, testing, and maintenance support for a complex enterprise network using industry … documentation, diagrams, and standard operating procedures. This includes creating and maintaining Engineering Implementation Plans (EIPs). Support Continuous Service Improvements (CSI). Active participation in Root Cause Analysis for Problem Management activities. Work with cross-functional teams to plan and execute network upgrades, migrations, and deployments. Manage vendor relationships, including engagement on Incident Support activities and ensure timely … depth knowledge of IP network/subnet addressing. Experienced and adept at developing and maintaining technical documents, analyses, and reports. Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management. Ability to travel up to 10% including OCONUS potential travel. Preferred Qualifications: Experience with Juniper route, switch and security appliances. (MX, EX, SRX) Experience More ❯

Meade, MD. The position requires extensive experience designing, implementing, and maintaining complex networks with a focus on security, high availability, and performance. The SME will work closely with operations, management, and customer stakeholders to ensure the network is both secure and functioning optimally. Primary Responsibilities: Provide design, implementation, testing, and maintenance support for a complex enterprise network using industry … documentation, diagrams, and standard operating procedures. This includes creating and maintaining Engineering Implementation Plans (EIPs). Support Continuous Service Improvements (CSI). Active participation in Root Cause Analysis for Problem Management activities. Work with cross-functional teams to plan and execute network upgrades, migrations, and deployments. Manage vendor relationships, including engagement on Incident Support activities and ensure timely … depth knowledge of IP network/subnet addressing. Experienced and adept at developing and maintaining technical documents, analyses, and reports. Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management. Ability to travel up to 10% including OCONUS potential travel. Preferred Qualifications: Experience with Juniper route, switch and security appliances. (MX, EX, SRX) Experience More ❯

Meade, MD. The position requires extensive experience designing, implementing, and maintaining complex networks with a focus on security, high availability, and performance. The SME will work closely with operations, management, and customer stakeholders to ensure the network is both secure and functioning optimally. Primary Responsibilities: Provide design, implementation, testing, and maintenance support for a complex enterprise network using industry … documentation, diagrams, and standard operating procedures. This includes creating and maintaining Engineering Implementation Plans (EIPs). Support Continuous Service Improvements (CSI). Active participation in Root Cause Analysis for Problem Management activities. Work with cross-functional teams to plan and execute network upgrades, migrations, and deployments. Manage vendor relationships, including engagement on Incident Support activities and ensure timely … depth knowledge of IP network/subnet addressing. Experienced and adept at developing and maintaining technical documents, analyses, and reports. Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management. Ability to travel up to 10% including OCONUS potential travel. Preferred Qualifications: Experience with Juniper route, switch and security appliances. (MX, EX, SRX) Experience More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

notified planned change and key mitigations are in place. Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed. Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers. Ensure MCR technical documentation is up-to-date, identifying gaps in … incidents, working with the Lead MCR Specialist to identify recurrent issues, raising support tickets and liaising with suppliers/system manufacturers where necessary. Work closely with the MCR Service Management Lead to identify trends in outages or operational issues caused by equipment, and implement fixes. Ensure that the additional requirements of key, high-profile broadcasts are served for Encompass … fibre & cloud. Experience working in OTT operations and with Content Delivery Networks. Experience working closely with suppliers and partners to deliver mission-critical services with high availability. Some project management experience would be desirable. Benefits include: 264 hours annual leave per annum, inclusive of bank holidays Matched up to 5% pension contributions and independent pension advice Health benefits including More ❯

notified planned change and key mitigations are in place. Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed. Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers. Ensure MCR technical documentation is up-to-date, identifying gaps in … incidents, working with the Lead MCR Specialist to identify recurrent issues, raising support tickets and liaising with suppliers/system manufacturers where necessary. Work closely with the MCR Service Management Lead to identify trends in outages or operational issues caused by equipment, and implement fixes. Ensure that the additional requirements of key, high-profile broadcasts are served for Encompass … fibre & cloud. Experience working in OTT operations and with Content Delivery Networks. Experience working closely with suppliers and partners to deliver mission-critical services with high availability. Some project management experience would be desirable. Benefits include: 264 hours annual leave per annum, inclusive of bank holidays Matched up to 5% pension contributions and independent pension advice Health benefits including More ❯

notified planned change and key mitigations are in place. Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed. Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers. Ensure MCR technical documentation is up-to-date, identifying gaps in … incidents, working with the Lead MCR Specialist to identify recurrent issues, raising support tickets and liaising with suppliers/system manufacturers where necessary. Work closely with the MCR Service Management Lead to identify trends in outages or operational issues caused by equipment, and implement fixes. Ensure that the additional requirements of key, high-profile broadcasts are served for Encompass … fibre & cloud. Experience working in OTT operations and with Content Delivery Networks. Experience working closely with suppliers and partners to deliver mission-critical services with high availability. Some project management experience would be desirable. Benefits include: 264 hours annual leave per annum, inclusive of bank holidays Matched up to 5% pension contributions and independent pension advice Health benefits including More ❯

Job summary This is an opportunity for a senior manager to join the Digital Services team, taking a key leadership role in the effective management and delivery of the Trust's core clinical and business applications. The postholder will be responsible for ensuring that all software application projects and changes to live systems are planned and implemented in a … depth knowledge of hospital systems to advise the Trust on their best use, and translating complex national information mandates for local implementation. Responsibilities include leading and developing the application management team, establishing them as subject matter experts on the use of applications. The Senior Product Manager will also coordinate the incident management response for software failures , manage high … better represented at NUH. Job description Job responsibilities The Senior Product Manager for Live Services is a senior role within the Digital Products function, responsible for the full lifecycle management of the Trust's core applications. The postholder provides leadership to the Applications Management Team, maximising efficiency and leading by example to ensure the delivery of a high More ❯