126 to 150 of 219 Permanent Problem Management Jobs

site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving … Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue prevention. Support change and release governance for restaurant-impacting changes. Champion a customer-first mindset, ensuring technology enables great guest experiences. About You: Proven … a hospitality or multi-site retail environment (hospitality strongly preferred). Experience in proactively managing multi-vendor environments, particularly Vista, Oracle, and Fourth. Strong understanding of ITIL processes (Incident, Problem, Change, and Service Level Management). Excellent stakeholder engagement skills with a collaborative, delivery-focused approach. Comfortable working independently, managing priorities, and driving outcomes autonomously. Calm under pressure More ❯

site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving … Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue prevention. Support change and release governance for restaurant-impacting changes. Champion a customer-first mindset, ensuring technology enables great guest experiences. About You: Proven … a hospitality or multi-site retail environment (hospitality strongly preferred). Experience in proactively managing multi-vendor environments, particularly Vista, Oracle, and Fourth. Strong understanding of ITIL processes (Incident, Problem, Change, and Service Level Management). Excellent stakeholder engagement skills with a collaborative, delivery-focused approach. Comfortable working independently, managing priorities, and driving outcomes autonomously. Calm under pressure More ❯

site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving … Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue prevention. Support change and release governance for restaurant-impacting changes. Champion a customer-first mindset, ensuring technology enables great guest experiences. About You: Proven … a hospitality or multi-site retail environment (hospitality strongly preferred). Experience in proactively managing multi-vendor environments, particularly Vista, Oracle, and Fourth. Strong understanding of ITIL processes (Incident, Problem, Change, and Service Level Management). Excellent stakeholder engagement skills with a collaborative, delivery-focused approach. Comfortable working independently, managing priorities, and driving outcomes autonomously. Calm under pressure More ❯

lead the infrastructure and operations teams, taking full responsibility for the organisation’s core technology services—including infrastructure, digital workplace, and IT security. You will ensure the secure design, management, maintenance, and performance of key systems such as networks, datacentres, cloud platforms, servers, and end-user devices. Working closely with business and IT leadership, you will define and deliver … status and other reports to specialists, users and managers. Policies, operational procedures and standards: Designs and develops operational standards and procedures for cloud infrastructure, Digital Workplace and Security Operations management, aligning all operations procedures to service expectations and other quality standards. Maintenance and installation: Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure, Digital Workplace and … Security components and services. Defines safety and security procedures to be followed, and delegates tasks at the appropriate level. Incident management: Reviews incidents and breaches of service level agreements. Reports on findings and initiates improvement actions. Automation tools: Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services. Problem More ❯

lead the infrastructure and operations teams, taking full responsibility for the organisation’s core technology services—including infrastructure, digital workplace, and IT security. You will ensure the secure design, management, maintenance, and performance of key systems such as networks, datacentres, cloud platforms, servers, and end-user devices. Working closely with business and IT leadership, you will define and deliver … status and other reports to specialists, users and managers. Policies, operational procedures and standards: Designs and develops operational standards and procedures for cloud infrastructure, Digital Workplace and Security Operations management, aligning all operations procedures to service expectations and other quality standards. Maintenance and installation: Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure, Digital Workplace and … Security components and services. Defines safety and security procedures to be followed, and delegates tasks at the appropriate level. Incident management: Reviews incidents and breaches of service level agreements. Reports on findings and initiates improvement actions. Automation tools: Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services. Problem More ❯

lead the infrastructure and operations teams, taking full responsibility for the organisation’s core technology services—including infrastructure, digital workplace, and IT security. You will ensure the secure design, management, maintenance, and performance of key systems such as networks, datacentres, cloud platforms, servers, and end-user devices. Working closely with business and IT leadership, you will define and deliver … status and other reports to specialists, users and managers. Policies, operational procedures and standards: Designs and develops operational standards and procedures for cloud infrastructure, Digital Workplace and Security Operations management, aligning all operations procedures to service expectations and other quality standards. Maintenance and installation: Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure, Digital Workplace and … Security components and services. Defines safety and security procedures to be followed, and delegates tasks at the appropriate level. Incident management: Reviews incidents and breaches of service level agreements. Reports on findings and initiates improvement actions. Automation tools: Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services. Problem More ❯

lead the infrastructure and operations teams, taking full responsibility for the organisation’s core technology services—including infrastructure, digital workplace, and IT security. You will ensure the secure design, management, maintenance, and performance of key systems such as networks, datacentres, cloud platforms, servers, and end-user devices. Working closely with business and IT leadership, you will define and deliver … status and other reports to specialists, users and managers. Policies, operational procedures and standards: Designs and develops operational standards and procedures for cloud infrastructure, Digital Workplace and Security Operations management, aligning all operations procedures to service expectations and other quality standards. Maintenance and installation: Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure, Digital Workplace and … Security components and services. Defines safety and security procedures to be followed, and delegates tasks at the appropriate level. Incident management: Reviews incidents and breaches of service level agreements. Reports on findings and initiates improvement actions. Automation tools: Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services. Problem More ❯

lead the infrastructure and operations teams, taking full responsibility for the organisation’s core technology services—including infrastructure, digital workplace, and IT security. You will ensure the secure design, management, maintenance, and performance of key systems such as networks, datacentres, cloud platforms, servers, and end-user devices. Working closely with business and IT leadership, you will define and deliver … status and other reports to specialists, users and managers. Policies, operational procedures and standards: Designs and develops operational standards and procedures for cloud infrastructure, Digital Workplace and Security Operations management, aligning all operations procedures to service expectations and other quality standards. Maintenance and installation: Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure, Digital Workplace and … Security components and services. Defines safety and security procedures to be followed, and delegates tasks at the appropriate level. Incident management: Reviews incidents and breaches of service level agreements. Reports on findings and initiates improvement actions. Automation tools: Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services. Problem More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident reports. What youll do General Duties To assist the EMEA Reliability Manager … and Technical Operations team in defining and implementing the Incident and Problem Management policy, process, and procedure, working with sites to ensure adoption, improving and optimising where appropriate, and owning specific problems and problem tasks as required. Energy Efficiency and Technology Developments Keeps up to date with data centre developments in terms of new technology in close … Technical Operations on any concerns relating to plant condition and operational activities. Reactive Skills When, directed by the Reliability Manager or the Director of Technical Operations, carry out project management duties such as initial planning, costing, procurement, subcontractor selection, supervision, and management. Technical Operations Team Working Work collaboratively with the management and colleagues in Technical Operations across EMEA More ❯

Experience with Cabling/Ethernet/RJ45/Cat6 is highly desirable Microsoft 365 Google Workspace Active Directory Firewalls and network troubleshooting Laptop and mobile hardware. Incident, Change and Problem Management processes. Excellent communication and problem solving skills Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT More ❯

an experienced 3rd Line Messaging Engineer for a client of mine who are a leading IT Systems integrator operating within the UK defence sector. Your role will involve: Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep the incident record updated in accordance with agreed WI. Escalate where necessary. Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis. Monitor, investigate and fix any problems with the Nexor X500 DSA. Monitor, investigate and fix any problems with the Exchange 2003 Messaging system. Communicate and collaborate with the customer who is an intermediary to the end user Your transferable More ❯

2nd Line Analyst (Patch Management) Location: Hatfield/Milton Keynes/Nottingham Hours: 37.5 per week Location: Full time on Computacenter site (Milton Keynes, Nottingham or Hatfield) Role Type : Permanent Additional comments: Ideally you should already be Security Cleared, if not the ability to undertake vetting. The Patch Management service helps customers ensure their End User devices as … well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch level on a monthly/quarterly bases. Patch Management also provide a software deployment service to ensure all customers core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we … achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team . Patch Management is a global service delivered from the UK, India, and South Africa locations. What youll do Manage customers security p atch ing and s oftware d eployment requirement according to the agreed contract and More ❯

professional services client based in Bristol. This is a 5 day a week, onsite role. We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations/IT Service Desk team. About the Role This is a hands-on role providing first and second-line IT support to …/Desktop, Microsoft 365 (Exchange, Teams), Active Directory, Group Policy, SCCM, Intune. Experience with (or willingness to learn) legal or specialist applications such as iManage, BigHand, Aderant. Strong diagnostic, problem management, and root cause analysis skills. Organised, professional and results-driven with excellent attention to detail. Team-focused, self-motivated, and enthusiastic with a desire to learn. Customer More ❯

A vacancy has arisen for a Systems Support Officer within the HDigital Support and Implementation Service. The Trust's HDigital Department is responsible for the implementation, development and ongoing management and delivery of the Trust's IM&T Strategy, which aims to transform the organisation towards a 'digitised' environment with the aim to remove the use of paper where … equivalent Experience Essential Experience of Trust Systems Experience of working in a customer service or call handling environment Proven experience within software application support, configuration and software upgrades, incident management and issue resolution Experience of involvement and implementation of major systems software upgrades Experience of fault logging and issues/problem management Desirable Previous experience of working … with Hdigital systems Previous NHS experience in a relevant Healthcare setting Proven experience of working within software application role Knowledge of Hdigital systems Previous experience of fault management and systems upgrades Previous experience of working within Projects using Prince2 methodology Skills Essential Excellent communication skills, electronic, written and verbal Excellent organisational skills Excellent analytical skills Very good problem More ❯

Problems, following ITIL v4guidelines in this cutting edge and highly secure environment. You will support our technicalenvironment, which includesMicrosoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO).Youwill be passionate about technology and understand of business systems and solutions. Work with the Systems Architect … to design, implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams processes with Power Platforms and automation Assist withITChange and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely withinternalcolleaguesand externalsuppliersin resolving issues promptly Support IT governance, ensuringsecurity best practises and More ❯

Problems, following ITIL v4guidelines in this cutting edge and highly secure environment. You will support our technicalenvironment, which includesMicrosoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO).Youwill be passionate about technology and understand of business systems and solutions. Work with the Systems Architect … to design, implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams processes with Power Platforms and automation Assist withITChange and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely withinternalcolleaguesand externalsuppliersin resolving issues promptly Support IT governance, ensuringsecurity best practises and More ❯

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe. Role Responsibilities; Investigate, troubleshoot and diagnose incidents Provide first-third line investigation and diagnosis of incidents and Service Requests. Be the Incident coordinator for operational incidents on the core engineering production platform. This includes all … Qualifications & Required Skillset; Ability to diagnose and troubleshoot technical issues both offline and in real-time Ability to handle multiple priorities and deal with ambiguity Experience with incident and problem management processes Experience working as an Application Support/DevOps or SRE Role (preferably with in Trading & Risk Management systems ) Experience communicating to customers as well as … systems. Familiarity with financial services infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity Familiarity with AWS Cloud Infrastructure & Processes Familiarity with Release management processes and SDLC using agile methodologies and best practices. Motivated by working with people and solving their problems Understanding of basic programming constructs (loops, conditionals, data types, regular expressions More ❯

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe. Role Responsibilities; Investigate, troubleshoot and diagnose incidents Provide first-third line investigation and diagnosis of incidents and Service Requests. Be the Incident coordinator for operational incidents on the core engineering production platform. This includes all … Qualifications & Required Skillset; Ability to diagnose and troubleshoot technical issues both offline and in real-time Ability to handle multiple priorities and deal with ambiguity Experience with incident and problem management processes Experience working as an Application Support/DevOps or SRE Role (preferably with in Trading & Risk Management systems ) Experience communicating to customers as well as … systems. Familiarity with financial services infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity Familiarity with AWS Cloud Infrastructure & Processes Familiarity with Release management processes and SDLC using agile methodologies and best practices. Motivated by working with people and solving their problems Understanding of basic programming constructs (loops, conditionals, data types, regular expressions More ❯

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe. Role Responsibilities; Investigate, troubleshoot and diagnose incidents Provide first-third line investigation and diagnosis of incidents and Service Requests. Be the Incident coordinator for operational incidents on the core engineering production platform. This includes all … Qualifications & Required Skillset; Ability to diagnose and troubleshoot technical issues both offline and in real-time Ability to handle multiple priorities and deal with ambiguity Experience with incident and problem management processes Experience working as an Application Support/DevOps or SRE Role (preferably with in Trading & Risk Management systems ) Experience communicating to customers as well as … systems. Familiarity with financial services infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity Familiarity with AWS Cloud Infrastructure & Processes Familiarity with Release management processes and SDLC using agile methodologies and best practices. Motivated by working with people and solving their problems Understanding of basic programming constructs (loops, conditionals, data types, regular expressions More ❯

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe. Role Responsibilities; Investigate, troubleshoot and diagnose incidents Provide first-third line investigation and diagnosis of incidents and Service Requests. Be the Incident coordinator for operational incidents on the core engineering production platform. This includes all … Qualifications & Required Skillset; Ability to diagnose and troubleshoot technical issues both offline and in real-time Ability to handle multiple priorities and deal with ambiguity Experience with incident and problem management processes Experience working as an Application Support/DevOps or SRE Role (preferably with in Trading & Risk Management systems ) Experience communicating to customers as well as … systems. Familiarity with financial services infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity Familiarity with AWS Cloud Infrastructure & Processes Familiarity with Release management processes and SDLC using agile methodologies and best practices. Motivated by working with people and solving their problems Understanding of basic programming constructs (loops, conditionals, data types, regular expressions More ❯

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe. Role Responsibilities; Investigate, troubleshoot and diagnose incidents Provide first-third line investigation and diagnosis of incidents and Service Requests. Be the Incident coordinator for operational incidents on the core engineering production platform. This includes all … Qualifications & Required Skillset; Ability to diagnose and troubleshoot technical issues both offline and in real-time Ability to handle multiple priorities and deal with ambiguity Experience with incident and problem management processes Experience working as an Application Support/DevOps or SRE Role (preferably with in Trading & Risk Management systems ) Experience communicating to customers as well as … systems. Familiarity with financial services infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity Familiarity with AWS Cloud Infrastructure & Processes Familiarity with Release management processes and SDLC using agile methodologies and best practices. Motivated by working with people and solving their problems Understanding of basic programming constructs (loops, conditionals, data types, regular expressions More ❯

compliance, and customer satisfaction to agreed SLAs and quality standards. The role acts as the primary point of contact for the client, overseeing operational delivery, service performance, incident and problem management, and continuous improvement. You will manage internal teams and subcontractors, ensuring consistent, high-quality service across all elements of delivery. Key Responsibilities Deliver managed services in line … and identify improvement opportunities. Support pre-sales and bid activity for contract renewals and new opportunities. Skills and Experience Required Active UK Security Clearance Proven experience in Service Delivery Management within secure or regulated environments. Strong understanding of ITIL , managed services, and SLA governance. Excellent stakeholder management and communication skills at all levels. Experience managing third-party suppliers More ❯

as a technical advisor within the team, providing guidance and promoting best practices for managing IT infrastructure. Profile Strong background in Windows Server and Active Directory administration, including user management, group policy, and access control. Proven experience providing infrastructure and end-user support across Windows environments. Skilled in incident and problem management, including coordination with third-party More ❯

the Global Head of IT Service Management. Work closely with IT Operations, Developers, Project Managers, BAU support teams and 3rd party service providers, ensuring adherence to the IT Change Management Policy. Assessment of IT Change impacts/risks and Change Request review to ensure required criteria is met and process followed. Support the maintenance of our ITSM tool, ensuring … Services, Application and Configuration CMDBs remain updated to support our IPC Processes. Thorough ITIL awareness, preferably supported by ITIL certification "Service Operations", "Operational Support and Analysis", or "Problem Management". ITIL foundation qualification is a minimum requirement. Familiarity with reporting or business intelligence tools such as Microsoft Power BI is a plus Good Excel and general Microsoft Office More ❯