systems to support core organisational functions; this includes IT Projects, Continual Service Improvement, and BAU activities. Role responsibilities: Will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve systems issues to maximise the benefit of the IT environments. Will have the ability to assist … support and maintain all server components within the environment. Demonstrate ability to restore services during disaster recovery situations. Work with internal and external project management teams on key IT projects. Demonstrate ability to work under own initiative and take ownership of issues. Champions the company values and works in … Desire to achieve a high standard of quality to all aspects of work output. Meticulous attention to detail and a systematic logical approach to problem solving with a pragmatic approach when necessary. Proven experience of backup/restore packages, advantageous to previously have used CommVault. Demonstrates commitment to quality more »
must have: Extensive Oracle cloud SCM experience - expert in OM 8+ years of IT development and/or configuration experience ITIL experience - incident and problemmanagement, and risk and compliance This is a permanent opportunity offering a competitive salary . Please share your latest CV if you are more »
the security requirements. Monitoring system performance, analysing logs, and implementing required fixes to fix and prevent the fault. Provide troubleshooting support during incident and Problemmanagement as required. Managing backup and recovery processes, as well as support any disaster recovery plans. Work with application developers and other IT more »
Treasury desktop environment. Key Responsibilities: Investigate and resolve Front Office-related issues, collaborating with application owners, infrastructure teams, IT security, and vendors for effective problem management. Provide English language support to Front Office colleagues across the EMEA region, considering cultural and language differences. Foster collaborative relationships within the IT more »
Incident manager on an initial 6 month basis. In this role as an Incident Manager, you will focus mostly on documenting and implementing incident management and problem management. You will be responsible for improving incident management and pushing resolutions, whilst delivering excellent customer service as well as … stakeholder management. Key Experience Needed: IT Incident Management Incident resolution Document Creation Process Improvement Stakeholder Management/Customer Service Advantageous (but not essential) experience includes: ITIL or similar Continuous Improvement (CI) Please note, for this role you will be required on-site 3 days per week, and you more »
support and maintain all server components within the environment. Demonstrate ability to restore services during disaster recovery situations. Work with internal and external project management teams on key IT projects. Demonstrate ability to work under own initiative and take ownership of issues. Champions the company values and works in … Desire to achieve a high standard of quality to all aspects of work output. Meticulous attention to detail and a systematic logical approach to problem solving with a pragmatic approach when necessary. Proven experience of backup/restore packages, advantageous to previously have used CommVault. Demonstrates commitment to quality … service and problem management. Demonstrable and highly developed problem-solving skills across multiple areas of infrastructure. Infrastructure Specialist London based (hybrid) Salary £60,000-£75,000 On call/weekend work (allowance +£6650) If you think you could be a good match for this role, please send more »
clients, so we are looking for someone that has experience of customer facing visits. You will take a supporting role in the in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional Fitzrovia services … and effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2nd line) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive and Teams Directory Managementmore »
with DevOps tools and technologies, including but not limited to GitHub, Jenkins, Terraform, Ansible, Kafka, AWS, Apigee. Support the lower environments for incident and problem management. Resolve complex support issues in non-production environments. Create procedural and troubleshooting documentation related to cloud native applications. Write complex automation scripts using … common automation tools, such as yaml, Json, Bash, Groovy, Ansible, Terraform and python, Perform other duties as assigned Qualifications: Excellent problem-solving skills. Ability to work independently. Ability to work with management to prioritize tasks. Demonstrate strong confidence in abilities and knowledge. Ability to work well in crisis … expertise in IaC and CaC; Ansible, Terraform Experience with Kafka infrastructure and processes Understanding of software development methodologies and Agile practices Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of issues Good verbal and written communication skills, with the ability to more »
Staffordshire, England, United Kingdom Hybrid / WFH Options
the 848 Group
are responded to, diagnosed, and resolved swiftly. Assist remote support engineers with incident resolution for any onsite devices. Create standard operational procedural documentation on problem resolution, fixes and updating the technical knowledge base. Transfer Knowledge to Tier 1, 2 & 3 Technical Support Engineers. Perform proactive maintenance on customer infrastructure. … as a Technical Services Coordinator with the ability to build key internal and external relationships, outstanding ticket hygiene, and exposure to project work and problem management. You will be a strong communicator both written and verbal, with excellent interpersonal skills and able to work cross-functionally with both internal … and external stakeholders. You will possess good time management and prioritisation skills, and have a good working knowledge of Microsoft technologies including Office 365, Active Directory, Azure administration, Intune & SCCM, and Veaam backup configuration and administration. Essential experience: Experience in deskside support or other user support functions. Knowledge and more »
operational to support the continuous improvement journey of the team/department Strong understanding of customer service principles and practices, with an emphasis on problem solving and problem management. Thorough understanding of ISO20000 Previous Knowledge Management experience. Excellent communication and interpersonal skills, with the ability to engage … and influence at all levels. Confident conflict management skills Customer centric decision maker, ability to recognise their needs and identify opportunities to meet/exceed expectations. Six Sigma or similar certifications may be advantageous. If you'd like to know more about how Davies will process your application data more »
a proficiency in supporting Apple products. Key Responsibilities: Provide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams. Coordinate maintenance with service providers for internet, MPLS, and IT assets to ensure optimal performance. Manage IT asset lifecycle from procurement …/troubleshooting. Liaise with vendors for timely resolution of hardware issues. Implement and adhere to ITIL-based processes for incident, service request, change, and problem management. Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols. Skill Requirements: Exceptional communication skills in English … devices, and Apple product support. Familiarity with ITIL framework and processes. Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.d more »
fault resolution on PDH, SDH and IP technologies as well as copper, fibre and radio networks. The role includes identifying and resolving trend and problem issues from the SPEN network management platforms as well as historical data. The role is pivotal in ensuring adherence to business quality processes … integrate into a customer environment showing strong interpersonal skills and a high degree of enthusiasm You will: 3rdline support for NOC shift engineers. Trend & Problemmanagement includingidentification, reporting &resolutionof issues Providing root cause analysis on complex operational faults Ensuring governance of businessquality processes within the NOC environment. Carrying out network analysis … OSS, PDH, SDH & IP technologies. Skilled in networks including copper, fibre and radio infrastructure Structured approach to governance on complex networks Understanding of network management and use of Network Management Platform tools. Understanding of Electricity Supply Industry Protection and Real Time Systems Operations and equipment would be a more »
Employment Type: Permanent
Salary: 4% Matched pension, Health cash plan, Life assurance, 33 Holidays
Stoke-On-Trent, England, United Kingdom Hybrid / WFH Options
bet365
importance. Ability to take the lead whilst being adaptable, to ensure the best outcome for the Business. Well organised and skilled in effective time management, people management, coaching, conflict resolution, task allocation, delegation and risk management. Keen interest in industry trends, particularly DevOps. Strong appetite for learning. Ability … the evolution and continuous improvement of team processes and approaches, whilst ensuring distribution of knowledge. Working with managers to support and enable Incident and Problem Management. “By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - http://www.bet365careers.com more »
of the organisation's IT infrastructure and and therefore requires a combination of technical expertise, strategic planning and team leadership skills. Role responsibilities Infrastructure Management: Oversee physical and virtual IT infrastructure ensuring optimal performance, reliability and scalability to meet the current and future needs of the organisation. Proactive monitoring … to ensure employees are working with fit-for-purpose tools. Implement preventive maintenance routines, regular audits, and robust backup and disaster recovery strategies. Team Management and Development Develop and lead a motivated team of individuals with the right technical expertise and a service-based approach. Manage resource and ensure … the team have the skills and tools needed to be successful. Support the embedding of an automation-first, problem-focused approach to service delivery. Process Ownership Develop, implement, and oversee IT Technical processes and procedures and ensure services delivered are compliant. Risk Management and Security Develop and implement more »
procedures and solutions. Initiate, facilitate and promote activities to foster IT Hosting Services architecture discoveries. Initiate, facilitate and promote activities to foster effective Risk Management awareness, including disaster avoidance, change and problem management. Minimum Requirements Bachelor's degree. 8+ years experience with multiple operating systems. May require travel more »
procedures and solutions. Initiate, facilitate and promote activities to foster IT Hosting Services architecture discoveries. Initiate, facilitate and promote activities to foster effective Risk Management awareness, including disaster avoidance, change and problem management. Minimum Requirements Bachelor's degree. 8+ years experience with multiple operating systems. May require travel more »
procedures and solutions. Initiate, facilitate and promote activities to foster IT Hosting Services architecture discoveries. Initiate, facilitate and promote activities to foster effective Risk Management awareness, including disaster avoidance, change and problem management. Minimum Requirements Bachelor's degree. 8+ years experience with multiple operating systems. May require travel more »
procedures and solutions. Initiate, facilitate and promote activities to foster IT Hosting Services architecture discoveries. Initiate, facilitate and promote activities to foster effective Risk Management awareness, including disaster avoidance, change and problem management. Minimum Requirements Bachelor's degree. 8+ years experience with multiple operating systems. May require travel more »
procedures and solutions. Initiate, facilitate and promote activities to foster IT Hosting Services architecture discoveries. Initiate, facilitate and promote activities to foster effective Risk Management awareness, including disaster avoidance, change and problem management. Minimum Requirements Bachelor's degree. 8+ years experience with multiple operating systems. May require travel more »
procedures and solutions. Initiate, facilitate and promote activities to foster IT Hosting Services architecture discoveries. Initiate, facilitate and promote activities to foster effective Risk Management awareness, including disaster avoidance, change and problem management. Minimum Requirements Bachelor's degree. 8+ years experience with multiple operating systems. May require travel more »
procedures and solutions. Initiate, facilitate and promote activities to foster IT Hosting Services architecture discoveries. Initiate, facilitate and promote activities to foster effective Risk Management awareness, including disaster avoidance, change and problem management. Minimum Requirements Bachelor's degree. 8+ years experience with multiple operating systems. May require travel more »
procedures and solutions. Initiate, facilitate and promote activities to foster IT Hosting Services architecture discoveries. Initiate, facilitate and promote activities to foster effective Risk Management awareness, including disaster avoidance, change and problem management. Minimum Requirements Bachelor's degree. 8+ years experience with multiple operating systems. May require travel more »
procedures and solutions. Initiate, facilitate and promote activities to foster IT Hosting Services architecture discoveries. Initiate, facilitate and promote activities to foster effective Risk Management awareness, including disaster avoidance, change and problem management. Minimum Requirements Bachelor's degree. 8+ years experience with multiple operating systems. May require travel more »
procedures and solutions. Initiate, facilitate and promote activities to foster IT Hosting Services architecture discoveries. Initiate, facilitate and promote activities to foster effective Risk Management awareness, including disaster avoidance, change and problem management. Minimum Requirements Bachelor's degree. 8+ years experience with multiple operating systems. May require travel more »
procedures and solutions. Initiate, facilitate and promote activities to foster IT Hosting Services architecture discoveries. Initiate, facilitate and promote activities to foster effective Risk Management awareness, including disaster avoidance, change and problem management. Minimum Requirements Bachelor's degree. 8+ years experience with multiple operating systems. May require travel more »
