151 to 175 of 471 Permanent Problem Management Jobs

Responsibilities Champion end-user experience and Digital Employee Experience (DEX) Analyse service data, KPIs, repeat demand and user feedback to identify friction Lead operational problem management and drive CSI initiatives Act as an escalation point for service quality and user-experience issues Coordinate operational response during major incidents … Manager/Service Experience Manager or similar) Solid understanding of modern Workplace/EUC technologies (M365, Intune, Entra ID, Autopilot etc.) Proven involvement in problem management, RCA, and continual improvement Excellent communication skills, especially during service disruption Ability to remain calm, pragmatic, and decisive under pressure Empathy ...

project outcomes The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. What experience you'll bring Excellent knowledge of Oracle Fusion ERP finance, procurement, projects and reporting processes and Oracle Fusion HCM modules Critical … SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least ...

Location Huntingdon UK Clearance High DV Developed Vetting Job Summary IT Asset Manager is an integral member of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets within the service for Leidos customers. The Asset Manager will be responsible for all IT assets, documentation … Reporting into the Service Delivery Manager (SDM) and ITAM Team lead to ensure the HAM service model is fit for operational purpose, support and management (maintainable and adaptable) and in line with the Customer and Leidos Configuration Management strategy. Technical Expertise: Proficiency in managing hardware, software, and network ...

hardware and software standards. Provide high-touch support to VIP users and operate on-site Tech Bars for walk-in IT support. Incident, Service & Problem Management Respond to and resolve incidents, service requests, and access-related issues within SLA.Collaborate with cross-functional teams on issue resolution, escalation … Cisco Webex, etc. User Lifecycle & Access Support Handle onboarding/offboarding IT tasks including account provisioning and building access requests. Support compliance with identity management, security policies, and user provisioning guidelines. Proactive User Engagement Conduct regular floor walks to offer in-person support and gather feedback. Operate Tech ...

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Infrastructure Operations and Production Support of container technologies and orchestration … platforms (Docker UCP, Kubernetes, OpenShift, etc.) OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications. Contribute to automation and self‐service patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloads Openshift Enterprise Support Working with tools surrounding ...

Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices across … SLOs, error budgets, resilience, and reliability. Experience with observability and monitoring tools such as Dynatrace or similar. Experience supporting production platforms including incident and problem management. Exposure to AIOps practices and automation for proactive issue detection and resolution. Ability to work in client-facing environments and travel as required. ...

impact project outcomesThe role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. What experience you'll bring: Excellent knowledge of Oracle Fusion ERP finance, procurement, projects and reporting processes and Oracle Fusion HCM modulesCritical thinking … full lifecycle implementation projects as the Technical owner for Oracle Fusion ERP and HCMFirst Line, Second Line and hands-on Operational Support experience (Incident Management, Problem Management, Request Fulfilment, etc.) Nice to Have: AIDP (Oracle AI Data Platform Workbench) skills, including data pipelines, catalog/metadata, notebooks ...

Linux, virtualisation, cloud, middleware, networking, storage, and enterprise platforms, with extensive experience managing large-scale patching programmes within highly regulated environments. Responsibilities Security Patch Management Lead the planning, scheduling, deployment, and governance of security patches across the bank's core infrastructure. Assess security vulnerabilities and determine patching priorities based … infrastructure changes. Perform impact assessments and risk analysis before production deployments. Support major incidents arising from infrastructure changes and security patching activities. Vulnerability & Security Management Work closely with Cyber Security and Vulnerability Management teams to prioritise remediation activities. Analyse vulnerability scan results and recommend appropriate remediation strategies. Ensure ...

consuming teams rather than becoming additional layers of complexity. Setting appropriate expectations for reliability, performance, scalability, security and service availability. Establishing effective lifecycle management for shared platforms and services. Identifying opportunities for standardisation, consolidation and reuse. Ensuring teams have clear guidance on when to use shared services and when … risks, trade‐offs and technical constraints. Operational Excellence & Reliability Owning the operational performance of shared integration services. Establishing appropriate approaches to monitoring, observability, incident management, problem management and operational readiness. Ensuring critical integrations have clear ownership, appropriate resilience and effective recovery mechanisms. Leading the response to significant ...

delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs … contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. ...

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

team of Application Support Analysts and Senior Application Support Analysts, taking accountability for the operational performance of the support function. You will oversee incident management, service requests, customer escalations and continual service improvement activities while acting as the senior operational lead for Priority 1 and Priority 2 incidents. Working … escalations. Act as the primary operational lead during major incidents. Build strong relationships with customers and internal stakeholders. Promote root cause analysis and problem management activities. Monitor service performance, SLAs and customer satisfaction. Identify opportunities to improve processes, efficiency and customer experience. Support governance activities and regular operational ...

team of Application Support Analysts and Senior Application Support Analysts, taking accountability for the operational performance of the support function. You will oversee incident management, service requests, customer escalations and continual service improvement activities while acting as the senior operational lead for Priority 1 and Priority 2 incidents. Working … escalations. Act as the primary operational lead during major incidents. Build strong relationships with customers and internal stakeholders. Promote root cause analysis and problem management activities. Monitor service performance, SLAs and customer satisfaction. Identify opportunities to improve processes, efficiency and customer experience. Support governance activities and regular operational ...

Support Onsite Lead Senior technology professional with 8+ years of experience supporting mission-critical enterprise applications. Proven expertise in Application Support, Production Operations, Incident Management, Major Incident Coordination, Problem Management, Root Cause Analysis, Release Management, Disaster Recovery, Service Governance, and Continuous Improvement. Strong leadership skills with … extensive experience coordinating cross-functional teams, executive stakeholders, and distributed support organizations. Core Competencies L2/L3 Application Support Major Incident Management Service Governance Root Cause Analysis Release & Change Management Disaster Recovery Stakeholder Management Operational Reporting Technical Expertise .NET/C# AWS (ECS, EC2, S3, DynamoDB, ElastiCache ...

issues, not just applying quick fixes. You're the person colleagues turn to when systems are failing, technology is causing frustration, or a complex problem needs a calm and knowledgeable solution. You enjoy combining technical expertise with excellent customer service and take ownership from the moment an issue … Microsoft 365 services including Exchange Online, Teams, SharePoint and Entra ID, ensuring systems remain secure, reliable and fit for purpose. Drive improvements across endpoint management through Microsoft Intune and Windows Autopilot, helping to deliver a consistent and secure user experience. Identify recurring issues, carry out root cause analysis ...

Chesterfield (126252) - Information Technology - Fixed Term - Full Time - East Midlands Salary: Competitive plus comprehensive benefits package Grade: 3B Reporting Line: Head of Branch Service Management Contract Type: Permanent Working Pattern: Full-Time Hybrid Location: London/Bolton Closing Date: 15th October 2026 What to expect As a Branch Service … continual service improvement activities across Post Office. As a key member of the Technology Services team, you will play an important role in incident, problem and change management activities, supporting operational delivery while ensuring risks are proactively managed and service performance remains aligned with business expectations. ...

diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout … across both Human and Agentic identity domains. This role owns the end-to-end identity lifecycle, from modernising enterprise directory services and privileged access management to pioneering the design of next-generation agentic AI identity management frameworks that will define how BCG secures autonomous agents and non-human ...

software on physical devices, following defined procedures. Escorting and assisting visitors/third parties onsite. Handle trouble tickets, using the defined tracking and trouble management system. Provides prompt response to trouble and change tickets using the defined tracking and trouble management system. Rack and stack, or install equipment … including: meting room technology, network switches and routers, servers, storage and data management devices, power distribution devices, patch cable network connections to equipment including copper and fiber, any other equipment necessary for operations. Power cycling of equipment. Handling storage & back up tapes. LTO tapes etc. Receive, asset tag, store ...

business applications. The role will be actively involved in BAU support, assisting with project implementations, managing system maintenance and upgrades, and working on Incident, Problem and Service requests. Core Responsibilities: Work on Incident, Problem and Service request tickets resolution, within agreed SLAs Support the team through any appropriate … means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues. Manage and coordinate system upgrades and releases with business and IT stakeholders Ensure that a knowledge base of past issues encountered is maintained ...

trusted leader during service disruption while helping to drive continual service improvement across the wider organisation.What you’ll doLead the end-to-end management of major incidents, driving service restoration and minimising business impact.Provide clear leadership and direction during incident bridges and stakeholder calls.Coordinate technical resolver groups, support teams … decisions and actions are appropriately documented.Facilitate post-incident reviews and identify opportunities to improve service resilience and operational effectiveness.What you’ll needProven Major Incident Management experience within a managed service provider, outsourced services environment or large-scale enterprise IT organisation.Experience managing high-severity incidents involving multiple technical teams ...

infrastructure Strong networking expertise, including firewalls, routing, switching and VPN technologies Experience with automation, scripting and infrastructure-as-code approaches Understanding of IT service management processes, including incident, change and problem management Strong troubleshooting, stakeholder management and vendor management skills A structured, pragmatic approach ...

About the BusinessQuilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees 141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

business models. Provide leadership, guidance, and technical solutions for focus areas e.g. SAP S/4HANA, SAP Cloud Platform, digital platforms, Cloud Integration, API Management, AI, Advanced Analytics, and IOT. Ensure a well-structured and defined solution architecture framework - delivering to time, cost, and quality and within budget. Ensure … enterprise architecture principles and standards. Lead and participate in key governance forums including Architecture Review Boards, Program Boards, Change Control Boards, and Integration Management meetings. Active participation in business development and pre-sales activities, including proposals and responses to “Requests for Proposal” (RFPs) and “Requests for Information” (RFIs). ...

. About the Role We are looking for a Systems Engineer to support enterprise systems through research, design, systems engineering, operational support, and change management activities. In this role, you will help maintain system stability, troubleshoot complex technical issues, support automation initiatives, and work closely with development, support … escalation for operational exceptions. Collaborate with development teams, support groups, and vendors to coordinate activities and resolve issues. Support system monitoring, reporting improvements, and problem recovery efforts. Manage and support change implementation, service requests, and operational processes. Create, execute, document, and close tasks, changes, and requests in accordance with ...