151 to 175 of 178 Permanent Problem Management Jobs

concepts to varied audiences. Active Secret clearance or higher required. Preferred Skills Experience designing and documenting enterprise-scale virtual desktop architectures. Familiarity with ITIL processes for change, incident, and problem management. Exposure to other VMware or Omnissa end-user computing products. Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits More ❯

be an advantage & to give you an idea of what you’d be working in: - Experience with infrastructure as code approach to managing deployments. - Familiarity with configuration and deployment management (Scripting, Virtualisation, AWS, Unix, Java, Databases, Kubernetes, Docker etc). - Experience working in a compliant systems environment such as ISO 27001, SOC or PCI-DSS - Incident, change & problem management experience. - Knowledge of SQL relational databases If you’ve read this far – thank you & please do hit the apply now button or get in touch for a conversation. Hope to hear from you soon More ❯

be an advantage & to give you an idea of what you’d be working in: - Experience with infrastructure as code approach to managing deployments. - Familiarity with configuration and deployment management (Scripting, Virtualisation, AWS, Unix, Java, Databases, Kubernetes, Docker etc). - Experience working in a compliant systems environment such as ISO 27001, SOC or PCI-DSS - Incident, change & problem management experience. - Knowledge of SQL relational databases If you’ve read this far – thank you & please do hit the apply now button or get in touch for a conversation. Hope to hear from you soon More ❯

be an advantage & to give you an idea of what you’d be working in: - Experience with infrastructure as code approach to managing deployments. - Familiarity with configuration and deployment management (Scripting, Virtualisation, AWS, Unix, Java, Databases, Kubernetes, Docker etc). - Experience working in a compliant systems environment such as ISO 27001, SOC or PCI-DSS - Incident, change & problem management experience. - Knowledge of SQL relational databases If you’ve read this far – thank you & please do hit the apply now button or get in touch for a conversation. Hope to hear from you soon More ❯

be an advantage & to give you an idea of what you’d be working in: - Experience with infrastructure as code approach to managing deployments. - Familiarity with configuration and deployment management (Scripting, Virtualisation, AWS, Unix, Java, Databases, Kubernetes, Docker etc). - Experience working in a compliant systems environment such as ISO 27001, SOC or PCI-DSS - Incident, change & problem management experience. - Knowledge of SQL relational databases If you’ve read this far – thank you & please do hit the apply now button or get in touch for a conversation. Hope to hear from you soon More ❯

strong leadership skills, and present products and ideas in a business-like manner • Performs administrative and engineering functions found in the service design domain and provides escalated support for problem management • Supports new project efforts to test, transition, implement, document, and train when transitioned to IT Operations Management. • Provides training and guidance to junior staff and end-users … best practices for using and managing VDI Required Qualifications & Skills • Must possess and maintain an active Top Secret Security Clearance with SCI eligibility • Possesses a B.S. in Information Technology Management and 1+ years of systems administration experience • Minimum of 1 year of experience; proficiency in virtualization technologies and concepts, particularly those related to VDI such as VMware Horizon, AppVolumes … certified at the IAT-II, Security+ or Cloud+ or GICSP or SSCP or GSEC, or CySA+ • Understands network principles and configurations as it pertains to VDI environments • Strong problem-solving skills to diagnose and resolve complex technical issues • Experience in a 24/7 military or government IT environment. • Knowledge of systems software, hardware, and networking protocols • Demonstrates ability More ❯

into practice. Share this expertise and work within Dev and Test team to define, develop, and document internal best practice Technical escalation point, resolving complex issues, supporting incident and problem management, occasionally providing Out of Hours (OOH) support. Why work for Bettys & Taylors Group? Bettys & Taylors of Harrogate combines tradition, quality, and care in everything it does. Known More ❯

into practice. Share this expertise and work within Dev and Test team to define, develop, and document internal best practice Technical escalation point, resolving complex issues, supporting incident and problem management, occasionally providing Out of Hours (OOH) support. Why work for Bettys & Taylors Group? Bettys & Taylors of Harrogate combines tradition, quality, and care in everything it does. Known More ❯

Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the callers problem or requirement Investigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded effectively in the call logging … system Monitoring the call lists to ensure all calls are being dealt with effectively and according the service standards Supporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise vault, laser forms, AnyConnect, VMware, and Microsoft office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple devices. Building, Configuration, and Maintenance of all … team and aim to continually improve levels of IT skills and knowledge Ensuring that all processes & procedures as detailed in the Best Practice Guide are followed e.g Incident and Problem Management Assist with project work including floor walking Communicating with third-party companies regarding warranty and new products Keeping up to date with new and changing PC/ More ❯

Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the callers problem or requirement Investigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded effectively in the call logging … system Monitoring the call lists to ensure all calls are being dealt with effectively and according the service standards Supporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise vault, laser forms, AnyConnect, VMware, and Microsoft office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple devices. Building, Configuration, and Maintenance of all … team and aim to continually improve levels of IT skills and knowledge Ensuring that all processes & procedures as detailed in the Best Practice Guide are followed e.g Incident and Problem Management Assist with project work including floor walking Communicating with third-party companies regarding warranty and new products Keeping up to date with new and changing PC/ More ❯

will be doing: Own incidents through to resolution; provide user support, user administration and customer liaison Assess and prioritise incidents Identify root cause and liaise with the Incident and Problem Management team Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs Provide technical assistance for service issues in accordance with service desk policies … Link known or reoccurring errors, major outages to live incidents for reporting purposes Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers Identify patterns in incidents and possible contributing factors or causes of system failure Contribute to the ongoing internal and external knowledge documentation process, including common fixes and known issues Work with More ❯

be successful, you should have extensive experience optimizing, implementing, and maintaining complex networks with a focus on security, high availability, and performance. You will also work closely with operations, management, and customer stakeholders to ensure the network is both secure and functioning optimally. This position requires U.S. citizenship with an active Top Secret clearance with SCI eligibility. Primary Responsibilities … documentation, diagrams, and standard operating procedures. This includes creating and maintaining Engineering Implementation Plans (EIPs). Support Continuous Service Improvements (CSI). Active participation in Root Cause Analysis for Problem Management activities. Work with cross-functional teams to plan and execute network upgrades, migrations, and deployments. Manage vendor relationships, including engagement on Incident Support activities and ensure timely … Provide engineering support to the program ISSM/ISSO to mitigate findings. Support lifecycle sustainment and refresh activities. Utilize the designated ticketing system to document resolution and develop knowledge management artifacts. Consult and collaborate with OEM resident and TAC engineering support provided by the government to ensure program operational and engineering needs are supported. Job Title Tier 3 Subject More ❯

with Minimum 3+ years of experience in service Desk . Excellent communication and conversation skills in English with a Versant Score of 70. Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including Owning overall responsibility for Incident and Service Request process handling on the Service Desk Liaise with the Service Manager Help with the … the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority Track the incidents/service requests/problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/problems/Service/Change requests as per the escalation mechanism Analyze the ticket trend and More ❯

the ability to be obtain an (Interim Secret, Interim Top Secret) Because an active or interim DoD clearance is required, U.S. Citizenship is required Top Skills' Details • ITIL Based problem management skills to work a ticket or process • Knowledge of CCNA quality with Route/Switch and Cisco troubleshooting • Being a team player and open to ask questions … communications, including data, voice, and video services, at USACE locations throughout the CONUS and OCONUS location. Support 24/7 network performance monitoring, incident detection, network security functions and problem resolution. Design, develop, test, and maintain network communications, including data, voice, and video services, at USACE locations throughout the CONUS and OCONUS locations. Analyze, plan, and propose network solutions More ❯

programming languages Experience with generating complex server, storage and network hardware configurations using the Hardware Configuration Definition (HCD) Experience with configuring mainframe server logical partitions (LPARs) using the Hardware Management Console (HMC) Experience with defining security rules for the z/OS operating system using the Resource Access Control Facility (RACF) Experience with change, incident and problem management More ❯

languages Experience with generating complex server, storage and network hardware configurations using the Hardware Configuration Definition (HCD) tool Experience with configuring mainframe server logical partitions (LPARs) using the Hardware Management Console (HMC) tool Experience with defining security rules for the z/OS operating system using the Resource Access Control Facility (RACF) tool Experience with change, incident and problem management processes and tooling Experience with presentation and technical writing using Microsoft Office Excel, Word and PowerPoint communication tools Pay Range: $50.55-$58.55 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked More ❯

engineering, and deploying controlled interfaces • Ability to take customer requirements or problems and convert them into technical solutions • Ability to partner with systems administrators to solve complex problems • Complex problem management research and issue resolution DESIRED QUALIFICATIONS • Experience configuring, designing, and troubleshooting QoS in LAN or WAN devices • Experience design, engineering, and deploying Multi-Factor Authentication solution A More ❯

Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. … Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of … culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and lifecycle management of: Microsoft 365 and collaboration platforms Cloud platforms (design, automation, cost optimisation) Network and security operations (compliance, threat management) Monitoring, observability, and backup/recovery systems Ensure alignment More ❯

Platform to reduce manual effort and improve service efficiency. Drive continuous improvement initiatives across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation … Experience and Knowledge: Essential Technical Skills: Strong Tanium expertise, Endpoint and Server Strong Okta expertise Strong Sailpoint expertise Strong Proofpoint expertise Robust knowledge of Microsoft 365 and Exchange management Solid understanding of networking principles and troubleshooting Strong expertise in supporting Windows 11 OS Strong expertise in supporting server infrastructure Prior experience of ServiceNow for incident and request management More ❯

those opportunities in central information/documentation system. Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management. Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management. Work directly … level and company wide Remote Access incidents (Citrix and Terminal Services) Any Incidents escalated from Systems Engineers Qualifications: Basic: Bachelor's Degree, Technical Degree or equivalent work experience Excellent problem solver; able to prioritize and coordinate between tasks 6+ years desktop and/or server support experience Self-motivated, has ability to work independently and in a team environment … Excellent written and oral communication skills Ability to articulate technical information and convey to non-technical people Excellent customer service skills Ability to follow previously documented process while notifying management of variables that have not been clarified Is available to work after hours when necessary or for on call rotation if applicable Must be able to work effectively in More ❯

CSM and OpenText. DBA-level SQL skills across SQLServer, Postgres and MySQL. Familiarity with GDPR and data protection in relation to personal data. ITIL v3 background in incident and problem management. Technical grounding in software development and web technologies. Excellent problem-solving, communication and stakeholder management skills. What’s in It for You: Work on a high More ❯

CSM and OpenText. DBA-level SQL skills across SQLServer, Postgres and MySQL. Familiarity with GDPR and data protection in relation to personal data. ITIL v3 background in incident and problem management. Technical grounding in software development and web technologies. Excellent problem-solving, communication and stakeholder management skills. What’s in It for You: Work on a high More ❯

CSM and OpenText. DBA-level SQL skills across SQLServer, Postgres and MySQL. Familiarity with GDPR and data protection in relation to personal data. ITIL v3 background in incident and problem management. Technical grounding in software development and web technologies. Excellent problem-solving, communication and stakeholder management skills. What’s in It for You: Work on a high More ❯

CSM and OpenText. DBA-level SQL skills across SQLServer, Postgres and MySQL. Familiarity with GDPR and data protection in relation to personal data. ITIL v3 background in incident and problem management. Technical grounding in software development and web technologies. Excellent problem-solving, communication and stakeholder management skills. What’s in It for You: Work on a high More ❯

Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable, secure, and resilient solutions. - Participate in the weekend … managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange management - Strong understanding More ❯