151 to 175 of 508 Permanent Problem Management Jobs

services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Service Management Role purpose/summary Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices. Ensure services meet agreed-upon service levels and customer expectations. … Incident And Problem Management Manage the resolution of incidents and problems to minimize impact on business operations. Implement proactive measures to prevent recurring issues. Change Management Coordinate and manage changes to IT services, ensuring minimal disruption. Facilitate change processes and communicate changes to stakeholders. Performance Reporting Generate and analyze performance reports to track service delivery metrics. Present … findings to senior management and stakeholders. Continuous Improvement Identify opportunities for process improvements and implement best practices. Foster a culture of continuous improvement within the service delivery team. Stakeholder Communication Maintain clear and consistent communication with stakeholders regarding service delivery. Provide updates on major incidents, changes, and improvements. Resource Management Allocate resources effectively to meet service delivery demands. More ❯

etc.), including user provisioning, configuration, and troubleshooting. Google Cloud Platform (GCP) Basics: Provide basic support and understanding of GCP services as they relate to end-user computing, including access management and resource utilization. macOS and Laptop Support: Install, configure, troubleshoot, and maintain macOS and Windows laptops, ensuring optimal performance and adherence to company standards. This includes hardware diagnostics, software … deployment, and peripheral support. User Permissions and Access Management: Assist in managing user accounts, permissions, and access rights across various systems and applications, adhering to security policies and best practices. Audio/Visual (AV) Support: Provide support for meeting room AV equipment, including projectors, video conferencing systems, and audio setups, ensuring smooth and effective presentations and meetings. Retail store … pop-up store support: Provide ad hoc support for physical spaces in different locations when required. Incident and Problem Management: Log, track, and manage IT incidents and service requests using our ticketing system, escalating complex issues to senior team members when necessary. Documentation: Contribute to the creation and maintenance of IT documentation, including user guides, knowledge base articles More ❯

hours and on-call duties. Support technology for special events and webinars. Identify and escalate issues to leadership or other IT teams for resolution. Manage enterprise solutions across device management platforms (Microsoft, Apple, Android) and Microsoft O365. Design solutions using Intune, Azure, and JAMF. Troubleshoot WAN/LAN issues, including patch deployment and replication. Create support knowledge base articles … for team reference. Qualifications: Deep technical knowledge of Active Directory, Desktop Engineering, Identity and Access Management, Device Management, and Endpoint Security. Experience supporting Mac devices with Jamf. Proficiency in ITSM processes, incident and problem management, using ITSM tools. Understanding of network concepts such as IP addressing, DNS, DHCP. Experience with device management tools like JAMF More ❯

role involves hands-on work, following best practices, and contributing to the delivery of high-quality solutions that align with organisational goals. The Application Specialist is responsible for application management, troubleshooting, and providing support to ensure smooth operations. The role also involves collaborating with team members, learning new technologies, and contributing to continuous improvement initiatives to support growth and … rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of services Integration and orchestration of services across AWS , Google Cloud , Celebrus and OneTrust Key Responsibilities Application Support and Maintenance Provide daily support … training (where applicable). System Optimisation and Enhancements Identify optimisation opportunities and collaborate on config changes, updates, patches, and upgrades. Ensure thorough testing and documentation of changes. Incident and Problem Management Resolve incidents within SLAs, conduct root cause analysis, and implement long-term fixes. Maintain accurate records of incidents and resolutions. Compliance and Security Ensure applications meet organisational More ❯

years total, or AA + 8 years). Strong troubleshooting skills in Windows OS (10, 7, 2000), Microsoft Office, and web browsers (IE, Firefox). Experience with patch management software (e.g., SCCM). Experience installing, upgrading, and removing software. Experience using ServiceNow (or similar) for incident and service request management. Ability to quickly learn new technologies (MS OS, Office … DHS software). Advanced experience with Active Directory management & administration. Knowledge of Problem Management best practices. Preferred Qualifications: PMP or Agile (PMI-ACP or IAPM) certification. ServiceNow Certified Application Developer, Implementer, or System Administrator. Experience with ServiceNow PPM application. Experience supporting senior-level staff. Experience & Education: Bachelor's Degree + 6 years related experience; or equivalent. Security More ❯

deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of the Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop as the needs of the … change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product and Delivery Managers who … are customers of the Data Integration Service. Act as the Technical Authority for development undertaken on the data integration platform. Provide leadership to, and management of the Data Integration Service Team, ensuring that the team and third parties perform to a good level, work to accepted quality standards, to common design patterns and testing practices and are knowledgeable of More ❯

Provide support to other IT staff. Provide support and administration of the IT Infrastructure. Provide IS support to Infrastructure and Application projects. Apply small changes in accordance with change management process. Problem management. Windows Server Knowledge/VMware/Nutanix/Wintel/SolarWinds Profile Person Specification Technical Skills - Essential Detailed working knowledge of a broad range of … infrastructure technologies. Server virtualisation, preferably VMware. Hyper-Converged Infrastructure, preferably Nutanix. Azure services, preferably provisioning of Microsoft 365 services (Entra ID, device management, and SAML authentication). Excellent understanding of current Windows Server and Desktop operating systems, and Group Policy. Windows 10/11 build and support. MS SQL products. Citrix technologies, specifically Citrix DaaS and Citrix Cloud. Ivanti More ❯

above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true IT Generalist role, this will predominantly be 2nd line activities, however, is still very much … a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event … Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware More ❯

an outcome of limited downtime for our customers. A thirst for proactive continuous improvement is critical, and working closely with stakeholders to improve monitoring is a key requirement; therefore, problem-solving skills are essential. Smart DCC’s infrastructure and supply chain is complex, and a demonstrable ability to assimilate a significant volume of technical and process detail is required. … and the ability to quantify and validate observed impact is essential. Network Operations Shift Lead will be the ‘go to’ when DCC’s Customers and Senior Management. Strong stakeholder management skills are a must, with awareness of the DCC’s commercial position within the industry to protect and maintain Smart DCC’s reputation. What will you be doing? Ability … to mentoring new and existing team members. Working closely with Senior Managers and stakeholders, occasionally deputising as TOC Snr Manager where required. Experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Good understanding of End-to-End smart metering, with a willingness to continually learn. Work with internal functions and Service Providers to continually refine More ❯

above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true IT Generalist role, this will predominantly be 2nd line activities, however, is still very much … a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event … Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware More ❯

regular service reviews, facilitate feedback, and turn insight into action. Continuous Improvement: Champion and coordinate service enhancements based on performance data, user feedback, and collaboration with product teams. Incident & Problem Management: Support service resilience by leading responses to major incidents and driving effective problem resolution. Line Management: Mentor and motivate team members, supporting their development and … public sector, or similarly complex settings. Bring experience managing teams or mentoring others in a service environment. Have familiarity with tools, methods, or certifications such as ITIL, Agile Service Management, or Continual Service Improvement. Why Join Us? At Manchester, we believe great work comes from feeling valued, supported, and empowered to grow. That’s why we offer: A highly More ❯

Time Messaging, Skype for Business, Mattermost/Symphony. The Collaboration Operations Support Analyst is responsible for supporting the Unified Communications collaboration environment. This role involves application analysis, daily operations management, handling critical client escalations, and managing production changes and infrastructure deployments. Hands-on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, Online Meetings with … Server, SQL Database, networking & voice technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Experience with incident, change & problem management disciplines and Remedy ITSM. Desired Skills/Experience Telephony and network experience. ITIL Certification and understanding of ITIL principles, functions, and processes is a plus. Job Responsibilities More ❯

timely and effective technical support for end users of a designated set of DevOps tools, encompassing traditional tools (e.g., CI/CD platforms, monitoring and observability tools, source code management systems) and GenAI-powered tools. Troubleshoot and resolve complex technical issues involving in-depth analysis of logs, configurations, system behaviour. Proactively monitor the health, performance, and reliability of supported … an Application Support role with Good all-round technical skills Experience installing, configuring or supporting business applications. Issue tracking and reporting using tools eg. ServiceNow Knowledge/experience of problem Management Tools. Proven experience in a technical support or SRE role, preferably supporting DevOps tools and technologies. Experience with GenAI or Machine Learning tools is a plus. Strong … Harness, Git, Kubernetes, Prometheus, Grafana, or similar. Experience with GenAI tools and platforms is a plus. Proficiency in scripting languages like Python or Bash for automation and tooling. Excellent problem-solving and analytical skills, with a proactive and solution-oriented mindset. Ability to adapt to the rapidly evolving landscape of GenAI tools. Strong communication and collaboration skills, with the More ❯

the end of June 2025. Key Responsibilities Receive, log and triage calls from the business and process them in a timely manner Provide 1st line support relative to Incident Management process; initial assessment of all Incidents & Service Requests; make first attempt at incident resolution and/or refer to 2nd/3rd line support Take ownership and management … and closure Monitor and escalate procedures relative to the appropriate SLA Keep internal users and external clients informed on request for status and progress Take ownership of the Identity Management Service, including New Starters, Leavers etc Highlight Customer training and Education needs Support the mobile communication service Deal with 3rd party engineers and suppliers where applicable Produce management … training as provided by, or approved by HR Carry out any other task associated with the role as reasonably requested Successful Candidates Will Have Experience working within a Service Management orientated environment Experience in following formal Incident and Problem Management processes Thorough Active Directory 2000 knowledge Thorough Microsoft Windows XP knowledge Thorough Microsoft Office XP suite knowledge More ❯

performance of End User Support teams including service desk, deskside support, and device provisioning. Ensure delivery of services aligns with SLAs and KPIs, addressing incident response, request fulfillment, and problem management. Act as the primary point of contact for end-user escalations and drive timely resolution of service-related issues. Collaborate with engineering, cybersecurity, and infrastructure teams to resolve … or related field (or equivalent experience) 5+ years of experience in IT Service Delivery or End User Support leadership roles Strong understanding of ITSM frameworks (e.g., ITIL) and service management tools (ServiceNow or similar) Proven track record in managing teams delivering support for desktops, laptops, peripherals, and mobile devices Excellent communication, leadership, and customer relationship skills Experience in a … DoD or government IT environment Preferred Qualifications: ITIL v4 Foundation or Intermediate Certification PMP, CompTIA Security+, or other relevant certifications Experience with asset management, software deployment, and remote support tools Familiarity with DoD STIGs, RMF, or related compliance environments Work Environment: Location: Huntsville, AL - primarily on-site with potential hybrid flexibility based on mission needs May require occasional travel More ❯

via eFinancialCareers 4 days ago Be among the first 25 applicants Join to apply for the Senior Vendor Manager - London Stock Exchange Group role at Jobs via eFinancialCareers Vendor Management ensures value and quality delivery for LSEG from Key Strategic Vendors and Managed Service Partners through effective engagement and consistent processes Key Responsibilities The Strategic Vendor Manager's responsibility … Global Capability & Operational Leads within the Engineering Division. Ensure that the full contract life cycle, from Tendering through Delivery/Acceptance to Termination, is fully managed Establish effective financial management that will: Ensure payments to Vendors are correct and timely Usage trends that impact costs are understood Cost efficiencies are realised Effective forecasting is implemented Other essential responsibilities include … input to Business case Provide input in the negotiated terms such as Service Levels, Governance, Credits, Billing, Reporting Deal approvals via email for Purchase Order Creation Post-Contract Contract Management Ensure an operating rhythm is established with appropriate type of service provided by the vendor to ensure service/products are delivered to expectation. For some vendors this will More ❯

Directory, Server, SQL databases, networking & voice technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office. Familiarity with incident, change & problem management disciplines and Remedy ITSM. Desired Skills/Experience Telephony and network experience. ITIL Certification and understanding of ITIL principles and processes. Job Responsibilities: Supporting IT infrastructure and More ❯

networking, and voice technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (both client and server) and Microsoft Office products. Experience with incident, change, and problem management disciplines; familiarity with Remedy ITSM. Desired Skills/Experience: Telephony and network experience. ITIL certification and in-depth understanding of ITIL principles, functions, and processes. Job Responsibilities More ❯

SQL databases, networking & voice technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (both client and server) and Microsoft Office products. Familiarity with incident, change & problem management disciplines and the Remedy ITSM toolset. Desired Skills/Experience Telephony and network experience. ITIL Certification and a deep understanding of ITIL principles, functions, and processes are More ❯

environment, implementing and maintaining security measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments. Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during critical incidents and outages, managing More ❯

environment, implementing and maintaining security measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments. Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during critical incidents and outages, managing More ❯

environment, implementing and maintaining security measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments. Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during critical incidents and outages, managing More ❯

technologies such as Amazon Web Services (AWS), Microsoft Windows 10, Office 365, Citrix. • ITIL v4 Foundation certification. • CompTIA A+ certification. • Understanding of IT Service fundamentals, including Incident, Request, and Problem Management. • Valid driving licence. The Benefits and Perks... Company Pension Hybrid working The Hamper - our employee discount platform Flexible Working More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯