151 to 175 of 211 Permanent Problem Management Jobs

to Design standards and patterns, and forms part of the governing body of EADA Supports Projects and Product Enhancements throughout the development and delivery lifecycle Assists in Incident/Problem management, Root Cause Analysis and definition of solutions Works closely with the engineering team(s) - encouraging continuous improvement in the development, build, test and maintenance of the system … technical issues in a clear manner to technical and non-technical audiences Experience of Agile Methodology (ideally SAFe) Work independently and collaborate effectively across the organization Strong analytical and problem-solving skills So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match More ❯

implement, and maintain solutions within the Microsoft Technical Stack Collaborate with stakeholders to devise improvements to their teams' processes using Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, leveraging advanced troubleshooting and problem-solving skills Support IT governance, ensuring security best practices and disaster recovery plans are followed, and raise More ❯

to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency. Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements. Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution … and communication skills ·????????Naturally hands on and passionate about supporting with team workload. ·????????Strong organisational skills and ability to multitask in a fast paced, growing business. ·????????An aptitude for problem solving and strong attention to detail. ·????????Established experience within customer service -?Warm and open approach to customers ·????????Flexible to the needs of the business ·????????Proactive team player, with experience More ❯

world of potential Computershare are currently looking to recruit a Senior Developer to join our Global Development team in Edinburgh. This position sits within a development team who provide problem management and incident resolution capability for our middleware legacy Applications. You will be troubleshooting performance problems, interacting with the Product teams to ensure steps in a incident report … experience as a Developer and have a clear passion for the role. Key skills required for the role include: Good exposure to .net development and experience with relational database management systems (RDBMS) such as SQL Server. Experience of Agile development in a DevOps environment, embracing the adoption of automation and CI/CD practices. Knowledge and experience of applying More ❯

auto-healing - Python, shell scripting, Java scripts. Developing custom services - monitoring. Experience with logging, monitoring, and event detection on cloud or distributed platforms. ITIL - Incident/Change, proficient in problem management - blameless postmortems, findings, applying permanent fixes, documentation for lessons learned. Technical operations: application support, stability, reliability and resiliency experience. DevOps, Ansible, Terraform, Docker, AWS (Atlas), Jenkins CI More ❯

Maintain VDI environments (Citrix/VMware Horizon/Azure Virtual Desktop) optimized for high-performance trading applications. Assist with VDI Design and build. Onsite Support for incident response and problem management . Monitor, troubleshoot, and tune VDI performance to minimize latency and maximize reliability. Provide Tradefloor support for Trader Users. Laise with network, storage, and systems teams to More ❯

Maintain VDI environments (Citrix/VMware Horizon/Azure Virtual Desktop) optimized for high-performance trading applications. Assist with VDI Design and build. Onsite Support for incident response and problem management . Monitor, troubleshoot, and tune VDI performance to minimize latency and maximize reliability. Provide Tradefloor support for Trader Users. Laise with network, storage, and systems teams to More ❯

Maintain VDI environments (Citrix/VMware Horizon/Azure Virtual Desktop) optimized for high-performance trading applications. Assist with VDI Design and build. Onsite Support for incident response and problem management . Monitor, troubleshoot, and tune VDI performance to minimize latency and maximize reliability. Provide Tradefloor support for Trader Users. Laise with network, storage, and systems teams to More ❯

File Sync , DFS , and virtualisation technologies . Implement and maintain Azure Application Gateway , Load Balancers , and App Service Plans to deliver secure, high-performing, scalable services. Lead incident and problem management , acting as an escalation point for complex issues and driving root cause analysis. Support and improve backup, disaster recovery, and business continuity solutions across hybrid platforms. Automate More ❯

Gateways, Load Balancers, and hybrid identity solutions (Azure AD Connect) Design and maintain hybrid file storage using Azure File Sync, DFS, and Azure Storage Lead on incident escalations and problem management, driving root cause analysis and long-term solutions Support disaster recovery and backup processes, ensuring recoverability across cloud and on-prem environments Implement and maintain security and More ❯

Gateways, Load Balancers, and hybrid identity solutions (Azure AD Connect) Design and maintain hybrid file storage using Azure File Sync, DFS, and Azure Storage Lead on incident escalations and problem management, driving root cause analysis and long-term solutions Support disaster recovery and backup processes, ensuring recoverability across cloud and on-prem environments Implement and maintain security and More ❯

a strong track record of managing testing teams and environments, and you're p assionate about driving quality and efficiency. Your toolkit includes a deep understanding of defect lifecycle management, test planning, execution, and reporting . You're confident working with test management tools and have a working knowledge of SQL . Ideally, you've also had exposure … our users receive outstanding service. Key Responsibilities Summary Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and More ❯

Systems Architect, IT, HR, Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create … and troubleshooting for ResourceLink and Compensate-related issues Ensure data integrity, security, and compliance with GDPR and payroll regulations. Integrate ResourceLink with other enterprise systems (e.g. Soluss bespoke workshop management system, MS Fabric, Power Automate) Analyse risks and implications associated with system changes, upgrades or integrations Collaborate with the Cyber Security Operations Manager to identify, mitigate and communicate data … proficiency in using the ZIP API suite Familiarity with ZIP and its integration with ResourceLink in a hybrid environment Excellent interpersonal skills, including strong relationship building and senior stakeholder management ability (e.g., able to translate and tailor complex or technical information to meet the appropriate audience) Up-to-date awareness of data protection regulations and payroll legislation Who are More ❯

client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and … service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and … service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and … service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and … service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

playbooks, scripts, and automation workflows to enhance SOC efficiency. Track and coordinate upgrades and lifecycle refreshes of SOC tools in line with end-of-support timelines. Collaborate with Information Management (IM) teams to recover from service disruptions and enhance tool performance. Provide expert input at incident and problem management meetings, supporting remediation and recovery efforts. Contribute to More ❯

playbooks, scripts, and automation workflows to enhance SOC efficiency. Track and coordinate upgrades and lifecycle refreshes of SOC tools in line with end-of-support timelines. Collaborate with Information Management (IM) teams to recover from service disruptions and enhance tool performance. Provide expert input at incident and problem management meetings, supporting remediation and recovery efforts. Contribute to More ❯

and feature testing including Vulnerability scans and base staging configuration. Deployment Standards Documentation Providing training for Solution/Product overviews and configuration training to support teams for BAU implementation, Problem Management and monitoring. Providing both Training documentation, Video and Instructor Led Training Sessions internally. Providing routine Reports or assist teams to enable the gathering of reporting on system … highly desirable. Youll be proficient in UC VOICE, Cisco Servers, VMware, Windows Server, VEEAM, Synology, SIP, G711alaw, Cisco CUBE SBCs, Gateways, and modems. Well need you to have strong problem-solving abilities for complex security issues. Excellent interpersonal skills; ability to explain technical concepts to non-technical audiences. Youll have experience in leading and mentoring technical teams. Whats in More ❯

disaster recovery, backup strategies, and high availability configurations. Ensure compliance with security, regulatory, and data privacy requirements. Guide and mentor infrastructure engineers and support teams. Engage in incident and problem management as an escalation point. Requirements Essential: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 7+ years in infrastructure engineering More ❯

upgrades are applied to desktops and laptops and kept up to date. Whilst troubleshoot desktop and system problems, diagnose, and solve hardware/software incidents/problems Incident and problem management Provide exceptional service support to the business Provide solutions/work arounds to incidents and problems and contribute to polices, processes and procedures Install, maintain, and support … new applications Desirable skills: Understanding of ITIL framework Good organisational, time management and prioritisation skills Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint) The ability to communicate confidently and clearly to customers both face to face and over the telephone Willingness to travel as required to other company sites for … the purpose of onsite support Excellent problem-solving and analytical skills Ability to work in a fast-paced and dynamic environment Works within the team and assists others, where required, to achieve a common goal Works proactively to resolve issues Process driven and organised/attention to detail with a strong ability to prioritise workload Remains calm and clear More ❯

Minimum 7 years of IT experience in large-scale environments (preferably financial) At least 4 years of hands-on DevOps experience Strong command of Kubernetes and kubectl Helm chart management AWS infrastructure and services GitLab CI/CD and Git branching strategies Linux and bash scripting SSL diagnostics and connectivity troubleshooting Familiarity with incident, change, release, and problem management processes If you meet the required skills and experience, we'd love to hear from you. Apply now. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No More ❯

standards, and creating solutions focused on driving business value. Responsible for supporting system infrastructure, including but not limited to compute, storage, and virtualization assets. Oversees proactive grooming, life cycle management, upgrades, capacity management, and high priority incident, change, and problem management. Manages highly visible/risky changes and ensures infrastructure is running efficiently. Acts as TOps liaison … technologies to complement and support business/strategic plans. Make recommendations for emerging, new, and altered technologies that would contribute to system productivity and cost savings improvements. Establish system management criteria and develop, maintain, and monitor procedures and policies. Coordinate appliance and software upgrades with vendors and teams as necessary. Coordinate capacity planning and analyze information for hardware tuning … to handle multiple tasks concurrently with competing deadlines. Limited supervision and direction are provided, as this individual can operate and drive results and set priorities independently. Champion standard change management and configuration policies. Demonstrate sound judgment in solving and identifying problems in advance and proposing solutions. This individual must work effectively with Principal to VP level employees within the More ❯

Lead the implementation and embedding of new approach across CMCs technology teams Establish best practices and ensure an ongoing focus on reliability, scalability and operational excellence Influence incident and problem management process, driving improvements to key platform metrics Contribute to Post Incident Reviews, root cause analysis, lessons learnt and post actions Champion stability and resilience across the trading … languages Proficiency in implementing and managing observability tools Knowledge of automation tools and methodologies Strong understanding and application of ITIL processes Excellent oral, written and presentation skills Strong stakeholder management and influencing skills Proactive attitude towards learning and adapting to new technologies and industry best practices Ability to work autonomously as well as collaboratively within a team setting Proficiency More ❯