176 to 200 of 508 Permanent Problem Management Jobs

Are you passionate about optimising service delivery and enhancing operational efficiency? We are seeking a dedicated and detail-oriented Service Management Analyst to join our dynamic Service Management team. The ideal candidate will have hands-on experience in ServiceNow development and a robust understanding of all Service Management processes, with a particular focus on Asset and Configuration … Management. In this role, you will support our wider Service Management and Technology teams, ensuring the effective use of ServiceNow to elevate our service delivery standards and drive operational excellence. About our Technology function: At Penguin Random House, our Technology team is the powerhouse of innovation and efficiency, delivering top-notch solutions with flair and finesse. We thrive on … Develop, configure, and maintain custom applications, service offerings, catalogue items and flow designer-built workflows, within the ServiceNow platform. Develop, in a phased approach, a robust asset and configuration management process, utilising ServiceNow as the CMDB, ensuring compliance and promoting its use across the organization. Populate the CMDB using a mix of automatic discovery, manual service mapping and third More ❯

Join to apply for the Service Management Analyst role at Penguin Random House UK Continue with Google Continue with Google Join to apply for the Service Management Analyst role at Penguin Random House UK Are you passionate about optimising service delivery and enhancing operational efficiency? We are seeking a dedicated and detail-oriented Service Management Analyst to … join our dynamic Service Management team. The ideal candidate will have hands-on experience in ServiceNow development and a robust understanding of all Service Management processes, with a particular focus on Asset and Configuration Management. In this role, you will support our wider Service Management and Technology teams, ensuring the effective use of ServiceNow to elevate our … Develop, configure, and maintain custom applications, service offerings, catalogue items and flow designer-built workflows, within the ServiceNow platform. Develop, in a phased approach, a robust asset and configuration management process, utilising ServiceNow as the CMDB, ensuring compliance and promoting its use across the organization. Populate the CMDB using a mix of automatic discovery, manual service mapping and third More ❯

Do you have IT Support and Incident Management experience? Our key client, Route 101, has asked us to exclusively support them with hiring an Incident Manager to support on their latest and largest public sector contact centre implementation. Route 101 has been voted a "Great Place To Work" and partners with industry giants like Zendesk, Amazon, NICE, and Calabrio … per annum Location: Bristol 5 days a week No sponsorship provided, SC Clearance eligibility needed. The role: This role will sit in the Support Team and focus on ticket management and resolution for their Zendesk ITSM tool. Key responsibilities include: Help prioritise tickets and workload with Engineers Timely ticket management, sharing updates/progress reports with customers Continuous … improvement of the ticketing management processes Trigger technical escalations where required Manage Major Incidents Run reports and trend analysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding of IT or Telecoms environments Strong stakeholder management Good at More ❯

meet required Service Levels. Technical design work in the general Computing Infrastructure (physical and virtual) to implement high quality support and continuous improvement Insurance activities that support pro-active management, monitoring and optimisation of the insurance application infrastructure. Extensive working with third parties Working knowledge of Linux. Developing such skills as are necessary to support new technologies Personal workload … management in support of ITIL Incident and Problem Management, through use of ticketing systems. Adherence to ITIL Change Management processes. Good technical authoring and procedure writing skills. Flexible working hours, with frequent need to work additional hours at short notice. Inclusion on the teams 24x7 service support rota Required Skills/Attributes: Extensive IT industry experience … include Windows server, SharePoint and some SQL server. Strong customer facing verbal and written communication skills Motivated by efficient use of technology to solve business problems Lateral thinking and problem solving ability Good personal workload management and ability to work to deadlines 'Completer finisher' with a high attention to detail Positive attitude and enthusiasm for personal improvement If More ❯

+ overtime (voluntary) + bonus Benefits: Training to an advanced level on JAVA and Advanced SQL Career progression guaranteed with the real possibility of development, Product, Project Management, BA and Test roles open to you Private Healthcare Free Parking Employer Contributed Pension Income Protection Life Assurance Generous Bonus Scheme Holidays and Stat Hols Rural environment Education: Ideally degree educated … the portfolio and ensuring the best customer service. Core Responsibilities: Responsible for 1st, 2nd and 3rd line support functions as part of the Application Support team. Investigate, analyse and problem solve Incidents using SQL and other diagnostic tools and methodologies. Liaise and problem solve with Developers, the problem management team and Third Party subcontractors. Liaise with … knowledge and experience of writing SQL/TSQL queries for fixing data issues. Strong 2nd/3rd line software/application support experience. Experience of MS Windows Server. Creative problem solving. Ability to prioritise and execute tasks. Excellent time management/ownership of personal Jira queues. Strong written and verbal communication skills across all disciplines. #J-18808-Ljbffr More ❯

form design, and catalog item configuration. Configure and maintain the CMDB, including CI class creation/modification and relationship mapping to ensure data integrity and support ITSM processes like Problem Management. Develop custom applications and modules within the ServiceNow platform to meet evolving business requirements. Design and implement Service Catalog items, approval workflows, and request management processes. Provide … Skills, Knowledge and Expertise Proven hands-on development experience in ServiceNow, including scripting (JavaScript), flow design, and custom application development. Strong understanding of ServiceNow core modules: Service Catalog, Request Management, Change Management, and CMDB. Experience working with IntegrationHub and Azure spokes and Workflow Designer. Familiarity with ITSM processes, especially around Change, Problem, and Configuration Management. Ability to More ❯

in Birmingham on a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities … as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key … issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support More ❯

impact client satisfaction and the overall efficiency of our operations. What You'll Do: Client Advocacy: Champion our clients' needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and … System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability … database querying (SQL Server, Oracle), and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. More ❯

Partner Support teams, initiating escalations and meticulously tracking the resolution of complex issues with external partners as required. Operate effectively within established ITIL frameworks, specifically contributing to Incident and Problem Management, and Change Enablement processes to uphold the governance of their Service Management Centre. Execute configuration service requests from their customers, collaborating with the Support Team to … internal company IT systems, alongside configuring new staff laptops and facilitating the procurement and deployment of essential peripheral equipment for colleagues. Key Experience Required: Demonstrated experience in incident and problem management within an ITIL-driven technical setting. Familiarity with Change Enablement and Release Management processes would be a distinct advantage. A solid grasp of IT support, coupled … innate drive and assurance to expertly manage customer interactions and accelerate partner resolution timelines. This includes a keen ability to identify and strategically prioritize workload activities. Exceptional analytical and problem-solving capabilities, consistently applied to deliver practical, client-centric solutions. If you are interested in this position, please apply directly on LinkedIn with an updated version of your CV. More ❯

continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll … meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal … training needs across the support team Champion customer-centric support and process automation About You: Strong technical understanding of IT operations and service delivery Proven experience in incident/problem management (ITIL knowledge preferred) Excellent communication, leadership, and analytical skills Ability to manage pressure, prioritise workloads, and foster collaboration Passion for driving efficiency and delivering great user experiences More ❯

impact client satisfaction and the overall efficiency of our operations. What You'll Do: Client Advocacy: Champion our clients' needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and … System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability … database querying (SQL Server, Oracle), and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. More ❯

will be responsible for the day-to-day operations, troubleshooting, monitoring, and implementation of network infrastructure within our global environment. The primary focus will be on the administration and management of our LAN, WAN, firewalls, load balancing, wireless networks, and more. Key Responsibilities: Ensure Keep-The-Lights-On tasks are handled with priority and efficiency. Provide Tier-2 support … for incidents and problem tickets. Collaborate and provide network security guidance to other teams as needed. Maintain up-time, monitoring, reliability, stability, and policy maintenance of supported systems. Participate in high-priority calls and own problem management tasks. Produce and maintain current documentation of knowledge management, policy configuration, and operational tasks. Install new networking equipment using … create efficiencies and continuous improvement. Provide recommendations for Business Continuity Planning and Disaster Recovery; participate in updating and maintaining network plans. Contribute to and own ITIL processes involving change management, audit tracking, etc. Promote service offerings to grow global infrastructure to meet business and technology needs. Be available for rotational on-call support, as required, on a 24/ More ❯

and effective resolution of IT support requests and incidents. Monitor Deskside performance metrics and implement improvements as needed. Coordinate with other IT teams to ensure seamless service delivery. Process Management: Develop and maintain standard operating procedures (SOPs) for deskside support. Ensure adherence to ITIL best practices and organizational policies. Identify and implement process improvements to enhance service efficiency and … effectiveness. Incident and Problem Management: Oversee the management of incidents and problems, ensuring root cause analysis and resolution. Maintain and update the Known Error Database (KEDB) and knowledge base. Asset and Inventory Management: Ensure accurate tracking and management of IT assets and inventory. Coordinate with the Asset & Lifecycle Officer to manage asset lifecycle processes. Training … in a leadership or supervisory role. Familiarity with ITIL framework and best practices. Technical Skills: Strong technical knowledge of IT hardware, software, and networks. Proficiency in Deskside and asset management tools. Experience with remote support tools and technologies. Leadership Skills: Strong leadership and team management skills. Ability to motivate and mentor team members. Analytical Skills: Strong analytical and More ❯

increasing with service, plus many more benefits Requirements: Ability to effectively prioritise and execute tasks in a fast-paced environment Experience with Active Directory, Exchange 365 Excellent communication and problem-solving skills Experience providing IT support in a commercial setting Proficiency in Windows environments, Microsoft Office, and system management software Hardware support experience Knowledge of Incident, Change, and … Problem Management processes Relevant technical certifications such as ITIL v4 are desirable This role involves working with the wider IT team to ensure the smooth day-to-day operation of IT services for a large organization. The company has a strong reputation, with 14 consecutive years of growth and record revenues last year. They promote a healthy work More ❯

in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to : Head of Service Management Location : London, UK (Hybrid Working Model - at least twice a week in the office) Comp : Negotiable (base) + Company Performance Bonus (10%) + Equity + UK iProov Benefits iProov … is growing fast, and we're looking for a Technology Operations Analyst to join our Service Management team. If you're passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing role, you'll handle technical queries, provide timely and accurate responses, and help protect iProov's brand. Strong … communication and problem-solving skills are essential, as you'll triage and troubleshoot issues, enhance customer understanding, and feed insights back to our product teams to shape future improvements. How you can make an impact Act as the initial contact point into iProov for customer and partner queries and driving any service issues through to resolution Perform 1st line More ❯

to-report business processes. This position will be responsible for leading the support and operation of modules within the e-Business suite. Core activities will include end user support, problem management and operational enhancements for multiple applications in multiple geographies. This role will be responsible for delivering high quality service to Amazon's growing global business Key job … responsibilities Candidates must have a Bachelor in Computer Science Engineering or related field. Excellent problem solving skills. Interact with business customers to understand and document their business processes and requirements. Perform gap analysis to determine our e-Business suite’s system configuration and development changes. Design and implement system modifications. Work with business customers, developers and Oracle Support to … develop metrics, and create ad-hoc reporting as needed. Code, Design and implement modifications. BASIC QUALIFICATIONS Candidates must have a Bachelor in Computer Science Engineering or related field. Excellent problem solving skills. Interact with business customers to understand and document their business processes and requirements. Perform gap analysis to determine our e-Business suite’s system configuration and development More ❯

positive impact. What are we looking for? 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations. Strong knowledge of SAP Transport Management Proven experience in ITIL-based change, incident and Problem Management Solid understanding of end to end SAP modules/taxonomy and how they interact Experience with transition … team. Lead a small team and all Service Support activities across the global S/4Hana Landscape and collaborate/work with existing BAU Team. Manage Release and Transport Management Change and Configuration Management Tools and Governance Management Service transition ensuring smooth handover from implementation with a focus on readiness, documentation and training Governance, Reporting and continuous … improvement on system health, change volumes, incident tredns and release performance. Manage cross-team and stakeholder relationships to drive collaboration and meet shared goals Apply problem solving and critical thinking to enable the identification of Technology and Risks associated. Work effectively in diverse team within an inclusive team culture where people are recognised for their contribution. Stay updated on More ❯

positive impact. What are we looking for? 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations. Strong knowledge of SAP Transport Management Proven experience in ITIL-based change, incident and Problem Management Solid understanding of end to end SAP modules/taxonomy and how they interact Experience with transition … team. Lead a small team and all Service Support activities across the global S/4Hana Landscape and collaborate/work with existing BAU Team. Manage Release and Transport Management Change and Configuration Management Tools and Governance Management Service transition ensuring smooth handover from implementation with a focus on readiness, documentation and training Governance, Reporting and continuous … improvement on system health, change volumes, incident tredns and release performance. Manage cross-team and stakeholder relationships to drive collaboration and meet shared goals Apply problem solving and critical thinking to enable the identification of Technology and Risks associated. Work effectively in diverse team within an inclusive team culture where people are recognised for their contribution. Stay updated on More ❯

years of relevant professional experience required in complex IT environments. • Experience as business, processes and data integration or application analyst of complex ecosystems for large organisations, including the management of stakeholders geographically distributed is required. • Expertise in being a part of a team delivering fast-paced, large-scale and cross-functional technology projects is a must. • ITIL (v3 or … ITIL 4) certification is a must. • Good understanding and experience in DevSecOps methodology is a must. • Good understanding and certification in an application lifecycle management (ALM) is a must. • Knowledge of the BPM, UML, EU Customs Data Model (EUCDM) and/or WCO Data model is an asset. • Possession of a recognised certificate in data or process modelling is … in a structured and consistent manner. Following specific expertise is deemed necessary for the performance of tasks: • Any specific tools (supporting processes, service and data analysis), ARIS, TEMPO project management methodology, Software Development Life Cycle (SDLC), Tivoli, JIRA, Confluence, JASSPR). • Knowledge of technologies like Oracle Fusion Middleware is an asset. • Familiarity with systems like CCN, TARIC, VIES on More ❯

regions. Manage and resolve incident tickets assigned to the 3rd line support team. Provide support for Major Incidents providing root cause analysis. Plan and support of Release and Change Management activities within the production environments. Support the Problem Management process. Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria … years’ experience of Linux based systems. Working within an AWS environment. Knowledge of: - General SQL administration and support. - Able to setup maintenance tasks. - Carry out queries against tables. - Excellent problem-solving skills. Desirable Docker or Kubernetes Istio experience within an AWS environment. Supporting Java based applications. General Payments experience and supporting payments switches. Knowledge of ITIL framework. Candidate Requirements … Team player who will collaborate with other teams. Fast learner and adaptable. Strong problem-solving, logical skills and technical prowess. A hunger and willingness to learn in a demanding environment. Customer focused with proven customer service skills. Attention to detail. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS More ❯

Apps Teams and Infra Teams to resolve end-user issues and ensure all workplace devices and systems function optimally to support business operations. WHAT YOU WILL DO Incident and Problem Management: Resolve incidents and service requests related to workplace technologies within established SLAs. Service Request Management: Process end-user service requests related to workplace services, including software … Workplace Equipment & Environment Support: Support the installation, configuration, routine health checks, and decommissioning of workplace IT devices (desktop, laptop, phones, meeting room equipment, video conferencing, printers, etc.). Incident & Problem Analysis: Analyse recurring incidents or issues, conducting root cause analysis to identify underlying problems related to workplace services. Vendor & Service Desk Collaboration: Work with vendors and other IT teams … for improvement in workplace technology. WHAT YOU WILL BRING Professional Experience Broad exposure to IT operations and services, with experience in multiple IT functions (e.g., Architecture, Application Delivery, Project Management, Service Management, Database Management). Strong interpersonal and collaboration skills with internal and external stakeholders. Skills and Competencies Knowledge of ISO 20000 and ISO 27001, ITIL standards. More ❯

Network Admin to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and … monitoring, installation, modification, testing and servicing of network equipment. Primary focus will be on, handling internal projects for operations, supporting driving time-sensitive initiatives, supports ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management t, service level agreements (SLA … for router/switches & using a crash cart to connect to servers Experience with rack/stack gear, running copper/fiber cables Experience with using ticketing/change management systems like ServiceNow Experience in following strict change control and guiding others in following the change control process Mentor and provide guidance to junior network administrators. Required Qualifications Secret More ❯

application gateway across multiple regions. Manage and resolve incident tickets for the 3rd line support team. Conduct root cause analysis for Major Incidents. Plan and support Release and Change Management activities in production. Support the Problem Management process. Perform application housekeeping and maintenance tasks, including working with database technologies such as MariaDB, Aurora, DynamoDB, and MySQL. Become … of experience with Linux-based systems. Experience working within an AWS environment. Knowledge of: General SQL administration and support. Setting up maintenance tasks. Running queries against database tables. Excellent problem-solving skills. Desirable Experience with Docker or Kubernetes, including Istio, within AWS. Supporting Java-based applications. General Payments experience and supporting payment switches. Knowledge of the ITIL framework. Candidate … Requirements Team player who collaborates effectively. Fast learner and adaptable. Strong problem-solving, logical skills, and technical prowess. Willingness to learn in a demanding environment. Customer-focused with proven customer service skills. Attention to detail. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. More ❯

level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations Assess risk and impact of production issues and escalate to business and technology management in a timely manner. Formulates and defines scope and objectives for complex application enhancements and problem resolution Partners with appropriate development and production support areas to prioritize bug … communications including ability to explain technical issues in simple terms that non-IT staff can understand. Demonstrated analytical skills Issue tracking and reporting using tools Knowledge/experience of problem Management Tools. Good all-round technical skills Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Consistently demonstrates … level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations Assess risk and impact of production issues and escalate to business and technology management in a timely manner. Formulates and defines scope and objectives for complex application enhancements and problem resolution Partners with appropriate development and production support areas to prioritize bug More ❯

Main Responsibilities As the Head of IT Service Delivery, you will lead a function of service specialists with responsibility for the UK Bank’s IT Service Management capabilities (incident, problem, change, release and reporting), the IT Service Desk (supporting c. 3800 users) and IT Assurance activity covering the Services & Infrastructure department. You will be joining the bank at … ITSM tooling for the UK Bank, a new contact center solution for the IT Service Desk, an IT Service Desk enhancement programme and establishing relevant parts of a Service Management Framework for the UK Bank. This is a full-time role based at the London office with a requirement to be part of the out of hours Major Incident … rota (currently 1 in 6 weeks). Other Responsibilities ITIL Process Implementation and Management IT Service Desk Leadership and Team Development Stakeholder Engagement Incident and Problem Management Change, Release and Configuration Management Risk management and Compliance Supplier Management Group Services Assurance Ideal Candidate Research (by Harvard University) shows that women are particularly likely to More ❯