176 to 200 of 461 Permanent Problem Management Jobs

technical risks, vulnerabilities and single points of failure and recommend appropriate improvementsProvide technical guidance to customers around network upgrades, optimisation and new technologySupport change management activity including implementation, validation and post change reviewsContribute to network monitoring, automation and service improvement initiativesSkills & ExpertisCisco MerakiCisco Catalyst 9K switchingCisco NexusBGP, OSPF, EIGRP … environmentsMPLS, DIA and VPN technologiesCisco Wireless LAN Controllers and Access PointsAruba WirelessMeraki Wireless and Cloud ManagementSD WAN technologiesPalo Alto FirewallsNetwork monitoring and performance management toolsServiceNow or similar ITSM platformsExperience & QualificationsBachelor's Degree in Engineering, Computer Science, Information Technology, or a related discipline. At least 7 years of hands ...

often (in days) to receive an alert: The Security Operations Technician plays a key role within the Cyber Security Team, supporting the ongoing management, improvement and effectiveness of the organisation's security platforms and controls. This position is responsible for maintaining and enhancing the organisation's security posture through … administration of our security technologies, supporting vulnerability management, endpoint security, security hardening and compliance initiatives. The role involves analysing security data, prioritising and coordinating remediation activities, implementing security improvements, and ensuring security controls remain effective against evolving threats and business requirements. Working closely with IT Operations Team, the Security ...

seeking experienced IT Service Managers to work within its Digital Solutions Tech Ops Function to support all aspects of Service Operations Management, focussing on service stability (Incident and Problem Management) and Service Performance (demand, capacity, risk and CSI) in support of delivering Digital Solution services across Leonardo … Lead and internal and external Service Providers to deliver service performance for Digital Solution services across the UK covering the following key areas; Performance Management Report on the consolidated budget allocated to Tech Ops Maintain a consolidated Risk Register for Tech Ops Manage and report on capacity, consolidated ...

addressing those faced by underrepresented groups.The RolePeople & Procurement sits within Corporate Technology, part of Internal Products, and owns the engineering capabilities supporting workforce management, employee experience, supplier management and procurement across the FT. The technology landscape includes major enterprise platforms such as Workday, alongside other SaaS products, integrations … People and Procurement, you will translate business priorities into sustainable engineering plans, balancing new capabilities and organisational change with platform health, technical debt, lifecycle management and operational investment. You will also partner with the Principal Engineer and Architecture to shape the longer-term evolution of the technology landscape.Key ResponsibilitiesOwn ...

those faced by underrepresented groups. The Role People & Procurement sits within Corporate Technology, part of Internal Products, and owns the engineering capabilities supporting workforce management, employee experience, supplier management and procurement across the FT. The technology landscape includes major enterprise platforms such as Workday, alongside other SaaS products … People and Procurement, you will translate business priorities into sustainable engineering plans, balancing new capabilities and organisational change with platform health, technical debt, lifecycle management and operational investment. You will also partner with the Principal Engineer and Architecture to shape the longer-term evolution of the technology landscape. ...

commercial growth, customer experience and the wider Technology strategy. Create and maintain a multi-year roadmap across CRM, MarTech, event websites, customer engagement, lead management and supporting integrations. Translate business strategy into a focused portfolio of technology investments, platform improvements and change initiatives with clear outcomes and measures … coexistence, migration and decommissioning across Salesforce, Dynamics 365 and HubSpot, avoiding uncontrolled platform proliferation. Drive adoption through clear process ownership, data readiness, training, change management and strong partnership with Commercial and Finance leaders. Event Websites & Digital Experience Own the technology strategy and platform roadmap for the event websites serving ...

platform health, performance, availability, and capacityManages and challenges where appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to perform problem management, incident management in relation to Data Platform related issuesProvides technical leadership … Governance frameworkEssential Skills:Understanding of data warehouses, data lakes, lakehouses, and analytical data platformsMust be data driven and have experience & knowledge in relation to problem solving data related issuesExperience in Linux OS & Windows OS serverSQL skills for troubleshooting, data validation, and performance analysisUnderstanding of data ingestion, transformation, and orchestration ...

platform health, performance, availability, and capacityManages and challenges where appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to perform problem management, incident management in relation to Data Platform related issuesProvides technical leadership … Governance frameworkEssential Skills:Understanding of data warehouses, data lakes, lakehouses, and analytical data platformsMust be data driven and have experience & knowledge in relation to problem solving data related issuesExperience in Linux OS & Windows OS serverSQL skills for troubleshooting, data validation, and performance analysisUnderstanding of data ingestion, transformation, and orchestration ...

platform health, performance, availability, and capacityManages and challenges where appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to perform problem management, incident management in relation to Data Platform related issuesProvides technical leadership … Governance frameworkEssential Skills:Understanding of data warehouses, data lakes, lakehouses, and analytical data platformsMust be data driven and have experience & knowledge in relation to problem solving data related issuesExperience in Linux OS & Windows OS serverSQL skills for troubleshooting, data validation, and performance analysisUnderstanding of data ingestion, transformation, and orchestration ...

framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT’s ITIL‐aligned framework and audit controls. Maintain oversight of the Production Change process … impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity ...

agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day‐to‐day service delivery across Incident, Problem, Change, and other ITIL‐aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage … accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service‐restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer ...

application reliability, scalability, security, performance, and resilience. Establish and maintain service level objectives (SLOs), service level indicators (SLIs), and error budgets. Lead major incident management, root cause analysis, problem management, and post‐incident review processes. Drive cloud modernization initiatives and support application migrations to Azure … security and regulatory requirements. Lead architecture reviews and provide guidance on cloud‐native and highly resilient application designs. Drive capacity planning, performance optimization, cost management, and operational efficiency initiatives. Establish engineering guardrails, governance controls, and deployment standards for production environments. Support organizational transformation toward DevOps and SRE practices. Manage ...

Operations. You will be the principal customer contact for critical BSS incidents and programmes, providing technical authority across operational excellence, release governance, stakeholder management and DevOps and Site Reliability Engineering transformation What you’ll do Own the end-to-end operation of Oracle BSS platforms, including their availability, reliability … performance and resilience. Define and deliver technical roadmaps aligned with Vodafone UK business priorities.Lead capacity planning, proactive risk management and continual service improvement. Ensure compliance with service-level agreements, operational KPIs and Service Management requirements. Lead technical recovery activities during major incidents and support timely service restoration. Govern ...

KPIs and SLAs as core performance measures, you will drive operational excellence across your region, embedding ITIL best practices to strengthen Incident, Change, and Problem Management processes. You will take full ownership of RCA administration and the ongoing reduction of major incidents—both within your region and collaboratively … across the wider Service Desk. Your responsibilities include producing high-quality customer service management reporting, coordinating and holding CAB meetings, and performing regular quality checks to maintain high operational standards. You will coach, mentor, and develop your team, driving individual and collective performance to create a high-performing culture. ...

maintenance Operational support of platform services (e.g. PAM, PKI, cross‐domain solutions) in live environments Platform administration including patching, upgrades, configuration, and account management Monitoring, alerting, and incident response for platform services Incident and problem management, including troubleshooting and root cause analysis Networking concepts (TCP/… services, or cross-domain/secure transfer solutions Use of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms) ITIL-aligned service management practices (incident, problem, change) Automation of operational activities (scripts, scheduled jobs, runbooks) Experience working in high-availability or 24/7 service environments Integration with ...

maintenance* Operational support of platform services (e.g. PAM, PKI, cross-domain solutions) in live environments* Platform administration including patching, upgrades, configuration, and account management* Monitoring, alerting, and incident response for platform services* Incident and problem management, including troubleshooting and root cause analysis* Networking concepts (TCP/… services, or cross-domain/secure transfer solutions* Use of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms)* ITIL-aligned service management practices (incident, problem, change)* Automation of operational activities (scripts, scheduled jobs, runbooks)* Experience working in high-availability or 24/7 service environments* Integration with ...

processes across functions. The Role The Product Engineering Team Lead will work across 1 or more teams to provide strong engineering best practices, Stakeholder management, Coaching and mentoring, Client Value creation and revenue growth and protection. As such a successful candidate must be as equally happy with all parts … delivery governance while bringing the agility of a startup inside the confinements of a enterprise work environment. Your responsibilities Team Deployment, fulfilment and performance management Stakeholder management including and not limited to managing expectations, providing clear deliverables acting as the escalation point for your teams Own revenue protection ...

availability initiatives.Maintain system security controls and ensure compliance with organizational standards.Create and maintain technical documentation, procedures, and operational runbooks.Participate in root cause analysis and problem management activities.Provide technical guidance and mentoring to junior team members.Support production implementations and planned maintenance activities, including off-hours and weekend work when … supporting and maintaining multiple IBM and CA/Broadcom mainframe products.Experience working in large enterprise environments, preferably within Banking or Financial Services.Strong troubleshooting and problem-solving capabilities.Ability to independently manage complex technical assignments.Excellent verbal and written communication skills.Experience supporting mission-critical production environments with stringent SLA requirements.Desired QualificationsExperience with ...

system security controls and ensure compliance with organizational standards. Create and maintain technical documentation, procedures, and operational runbooks. Participate in root cause analysis and problem management activities. Provide technical guidance and mentoring to junior team members. Support production implementations and planned maintenance activities, including off-hours and weekend … maintaining multiple IBM and CA/Broadcom mainframe products. Experience working in large enterprise environments, preferably within Banking or Financial Services. Strong troubleshooting and problem-solving capabilities. Ability to independently manage complex technical assignments. Excellent verbal and written communication skills. Experience supporting mission-critical production environments with stringent ...

active member of Made Tech’s communities of practice, sharing knowledge and learning from others All team members share responsibility for maintaining our Service Management System. This includes actively contributing to its upkeep, ensuring documentation remains accurate and current, and staying aware of ongoing service activities, improvements, and compliance … digital and/or data services in the production environment Strong customer service background, working in 2nd line support A logical, analytical approach to problem solving Knowledge of network and firewall infrastructure An understanding of the UK public sector Familiar with solutions that use scripting (Python, SQL etc. ...

system security controls and ensure compliance with organizational standards. Create and maintain technical documentation, procedures, and operational runbooks. Participate in root cause analysis and problem management activities. Provide technical guidance and mentoring to junior team members. Support production implementations and planned maintenance activities, including off-hours and weekend … maintaining multiple IBM and CA/Broadcom mainframe products. Experience working in large enterprise environments, preferably within Banking or Financial Services. Strong troubleshooting and problem-solving capabilities. Ability to independently manage complex technical assignments. Excellent verbal and written communication skills. Experience supporting mission-critical production environments with stringent ...

role, offering the flexibility to work virtually from anywhere within the UK. Contract Type: Permanent The Opportunity Reporting directly to the Head of Customer Management Platforms and working under the day-to-day technical leadership and direction of the Principal Engineer, this role is responsible for enabling secure, reliable … scalable movement of data between customer management platforms, enterprise systems and analytical platforms. The role supports the technical delivery, operation and continuous improvement of integration capabilities across the Customer Management Platforms estate, ensuring consistent engineering standards, architectural alignment and operational excellence. What You Will Be Doing Integration Engineering ...

Azure cloud services Contribute to future CI/CD and pipeline strategy, including roadmap definition, reusable deployment patterns, and operational handover requirements Support change management, incident resolution, problem management, service improvement, and other ad hoc cloud platform projects Collaborate with Development, Applications, Information Security, Infrastructure, Service Delivery … maintaining accurate CMDB data through automation; experience with Ansible, Windows Server, Active Directory, Docker, Kubernetes, Azure Container Apps, or AKS; experience with Azure Cost Management, budgets, FinOps practices, and resource optimisation; familiarity with Azure Policy, automated security policy enforcement, and legal or regulated security baselines; experience in a legal ...

insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider IT organisation. Responsibilities Data Analytics Design and deliver advanced analytics to identify … opportunities for service improvement Define and implement best practices for data collection, storage and analysis. Develop predictive models and insights to support proactive problem management. Create dashboards and visuals that translate complex data into actionable insights for technical and non-technical audiences. Stakeholder Collaboration Partner with service desk leadership ...

year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 70,000 GBP + 10% Bonus Job responsibilities: 1. Service Desk & Incident Management L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents to the correct resolver group, keeping … knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce avoidable ...