201 to 225 of 508 Permanent Problem Management Jobs

system. This role is fundamental to our growth and success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change management, troubleshoot IT problems following ITIL v4 guidelines in a secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki, SaaS solutions (including our proprietary workshop management … passionate about technology and knowledgeable about business systems and solutions. Collaborate with the Systems Architect to design, implement, and maintain cloud and network solutions. Assist with IT Change and Problem Management, resolving hardware, software, and network issues promptly. Support IT governance, ensuring security best practices and disaster recovery plans are followed. Maintain detailed documentation for system configurations, procedures … and troubleshooting. Provide advanced troubleshooting and problem-solving across various IT areas. Offer guidance and support to the wider IT team on infrastructure design and deployment. Report concerns, risks, and cyber incidents to the IT leadership team. Monitor system and device performance through logs and error reports. Work with the Helpdesk team to resolve incidents and process service requests More ❯

to reduce manual support effort and/or improve system reliability. Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations. Participates regularly in an on-call rotation with Production Support teammates to learn more about reliability issues … affecting their portfolio. Required Qualifications: Foundational knowledge of core ITIL processes such as the management of incidents, changes, and problems. Should exhibit disciplined, process-driven, and results-oriented approach when providing support. Comfortable in the Splunk environment - able to analyze logs, create/modify dashboards, and utilize reporting and alerting functionality. Basic understanding of Federated IAM protocols such as …/environments. Analytical skills and expertise in finding root causes and isolating complicated issues with various tools such as Splunk. Knowledge around Multi-Factor Authentication, Single-Sign On, Password Management, and Passwordless Authentication (FIDO2) solutions. Exposure to supporting Web Access Management solutions, such as Ping Access or CA SiteMinder. Experience with Apache and IIS solutions. Understanding of the More ❯

Database Administrator - Legal Salary: competitive The Role: Main Objectives: To provide outstanding technical expertise in the management, support and continuing improvement of the client's core systems with a specific focus on the firm's SQL Server environment. Manage relationships with key internal and external stakeholders. Hours: Shift patterns that can vary across an 08:00 to …/automated processes. Troubleshoot various issues that are part of day-to-day DBA responsibilities - Remediation of issues raised by incidents internally. (Monitoring SQL alerts, actioning Incident tickets). Management of escalated incidents resulting in Major Incidents/Priority Incidents/Problem tickets. Setup Test, Dev and Production SQL Environments (Provisioning/Decommissioning SQL Server ). Create Users … of SQL Server Service Packs - Stand-alone/Always-on/Database Mirroring support (General). Monitoring SQL estate for critical Production environments/Analysis of issues/Proactive management of SQL server alerts. Support and maintain SSIS/SSRS/Power BI/SSAS - Development/Maintenance/infrastructure. Assist the support effort by working to resolve escalated More ❯

to reduce manual support effort and/or improve system reliability. Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations. Participates regularly in an on-call rotation with Production Support teammates to learn more about reliability issues … affecting their portfolio. Required Qualifications: Foundational knowledge of core ITIL processes such as the management of incidents, changes, and problems. Should exhibit disciplined, process-driven, and results-oriented approach when providing support. Comfortable in the Splunk environment – able to analyze logs, create/modify dashboards, and utilize reporting and alerting functionality. Basic understanding of Federated IAM protocols such as …/environments. Analytical skills and expertise in finding root causes and isolating complicated issues with various tools such as Splunk. Knowledge around Multi-Factor Authentication, Single-Sign On, Password Management, and Passwordless Authentication (FIDO2) solutions. Exposure to supporting Web Access Management solutions, such as Ping Access or CA SiteMinder. Experience with Apache and IIS solutions. Understanding of the More ❯

corporate culture within Business Analysis. Identifies and proactively develops knowledge and skills based on the strategic roadmap and assigned work. Delivery of KPI reports and other associated information to management when requested, providing positive input into the creation of new KPIs and monitoring thereof. Runs projects in accordance with the agreed project and product development processes, supporting others to … The business knowledge required for the Business Analysis function as a whole includes but is not limited to: Roles and actors involved within funds distribution Functions within a fund management company and the broader funds ecosystem Processes involved within the lifecycle of a fund Types of financial product Role of the regulator Market practice Project management processes and … techniques Business analysis practices and techniques Problem management processes and techniques BCS Business Analysis Diploma preferred CISI Investment Operations Certificate preferred There is also a requirement to display domain expertise in the areas assigned, understanding the current and future market needs against the corporate direction. The relevant level of knowledge is as follows: High level knowledge of all More ❯

to resolve technical challenges eg storage migrations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest & implement best-in-call industry … Excellent written and verbal communication skills Preferred Qualifications/Skills Shall be proficient in Windows Operating System and Microsoft Cluster environments Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell for data management tasks. Experience of VMware/Virtualization/Hypervisor Knowledge of … networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. Development of APIs and integration with Ansible playbooks etc Git Agile SCCM/MECM Understanding the product in detail including but not limited to the components used and their integration Suggest improvement ideas to make the product better and More ❯

to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Barnsley, South Yorkshire, Permanent, T6/MN/1239423. More ❯

to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. More ❯

to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Barnsley, South Yorkshire, Permanent, T6/MN/1239423. #J-18808-Ljbffr More ❯

to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. More ❯

to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company … Office 365, Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. #J-18808-Ljbffr More ❯

Technical troubleshooting - including collaborating with Infrastructure Teams to diagnose and resolve hardware, software and network issues. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases. Problem solving Abilities … pressure. Technical Proficiency -Familiarity with Windows/Linux applications Programming language: Knowledge of Java, Python, Unix Shell scripting. OS: Unix, Windows DataBase: MS SQL, Oracle DB DevOps and Code Management: GIT, ClearCase, Docker, Kubernetes. Tools: SQL Developer, UCD, MQ, Business Objects, SSRS (SQL Service Reporting Server). Monitoring Tools : TWS, Tivoli, Splunk and Dynatrace. About working for us Our More ❯

resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality More ❯

resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality More ❯

and troubleshooting issues related to the following protocols: OSPF, BGP, MPLS, VRF's, VPN's • Support technical exchange meetings to help resolve other ISP and application owner issues. • Support problem management to conduct root cause analysis of recurring issues. • Provide day-to-day Operations and Maintenance (O&M) support for incident management events and outages. • Collaborate with … schematic diagrams, technical manuals, and documentation such that the supported equipment and software can be maintained with minimal training. o Working knowledge of Service Now or similar IT Service Management (ITSM) products. o Superior verbal and written communication skills. o Intermediate-level knowledge of MS Office products Word, Excel, PowerPoint, and Visio. More ❯

functionality. Verify and Validate software applications, optimizes resources, and ensures data security and compliance. Responsibilities: • Support LI2S-MC efforts to implement test automation efforts to include the establishment and management of an automated script baseline, identification of changes to the baseline based on approved modifications to the Global Combat Support System - Marine Corps (GCSS-MC) software, implementation of changes … and assist the government in developing and maintaining internal and external agreements between PM LI2S-MC and other systems. • Conduct analysis and validation of help desk tickets; support incident, problem management, and requirements management. Qualifications: • BA/BS degree from an accredited college or university in Engineering, Computer Science, Information Systems, or related field. • Six (6) years of … like Java, database systems like Oracle Database, and cloud infrastructure platforms like Oracle Cloud Infrastructure (OCI). • Knowledge on business applications applicable to DOD enterprises data supporting supply chain management and logistics • Experience in system related solutions involving Oracle's EBS and Cloud applications in data management, and cybersecurity compliance, including participation in the design, development, execution, and More ❯

Overview Reporting to the Director - Cybersecurity, the Cybersecurity Analyst is responsible for the day-to-day administration of the Information Security Management System (ISMS). This role will also involve performing key Security Operations duties, including system and application audits and reporting. Responsibilities Monitor and support all internal and external systems infrastructure (Incident & Problem Management), collaborating with … defining and testing specific information security controls and policies. Contribute to the global information security awareness program and ensure company-wide compliance. Conduct security assessments for projects and change management initiatives. Maintain the threat and information risk register and recommend appropriate remediation measures. Develop comprehensive documentation detailing system specifications and operating instructions. Ensure infrastructure, applications, and data security/… of-hours support coverage on a rotational basis (one week per month). Qualifications 1-3 years’ experience in security operations in the capacity of incident response and vulnerability management; implementing and managing core Microsoft stack (MCSE equivalent certification); administering and supporting virtualization platforms (VMWare); implementing and managing with Linux operating systems. Experience in scripting technologies such as Powershell More ❯

v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the … implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT More ❯

v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the … implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT More ❯

v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the … implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT More ❯

Kerv approach is consultative, advisory, experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service possible. With more than … experienced engineer to add to our client’s high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank’s environment. The position will work as instructed by the client and directly interface with internal support teams/service managers/project … the customer owning the technical responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed whilst reporting into the client More ❯

hardware problems and enhances the level of direct services to field staff Install, maintain, and assist in testing and upgrading of new and existing hardware and software Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive … Ability to communicate effectively orally and in writing with individuals and groups Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite) Skill Required/Desired Amount of Experience Customer service professional with a great attitude. Required 3 Years Experience supporting a Windows based enterprise including Windows 11, Office More ❯

e. Monitor each application to provide status awareness and include a resolution plan for the application in the event of its failure. f. Comply with the Customer's Risk Management (i.e., cyber security) Framework to ensure that the program addresses and mitigates vulnerabilities and risks identified throughout the lifecycle of the project. g. Comply with the Customer's CI … current applications and data pipelines based on Customer requirements. c. Support Customer's representatives in cloud environment purchase, engineering, and architecture related activities as applicable to applications. d. Provide management support to the Customer Software Development Lifecycle (SDLC) process. e. Continuously evaluate program progress and evaluate incoming information to ensure the program is progressing on schedule. f. Assist the … to 4pm Location: Chantilly VA Mandatory Requirements: Demonstrated experience identifying possible technical and security abnormalities and provide documented responses. Demonstrated experience supporting technical requirements management. Demonstrated experience performing complex problem management research and issue resolution. Demonstrated experience with multiple OS's, including Windows, Linux, and OSX. Demonstrated experience with multiple Hypervisors including HyperV, ESX, and VirtualBox. Demonstrated experience More ❯

test, deploy, and support fit-for-purpose changes to the business’ systems to specified requirements, deadlines, and budgets. DIMENSIONS Work within a team of permanent and third-party Case Management System Developers and Analyst/Programmers within the IT Development team. Collaborate with other teams including IT Operations, Corporate Projects, MI, Operations, Client Relationship Management, and third party … and ASP MVC, SQL Server 2008 and T-SQL (queries, stored procedures, and functions), MS Office Automation (VBA, MS Access, MS Excel) Business/process analysis and issue/problem management skills Ability to plan for the short- and long-term Broad understanding of systems architectures and infrastructures Willing to participate in the out-of-hours support rota More ❯

availability, performance, security, effective provisioning, installation/configuration, operation and maintenance of business applications and the associated infrastructure. As such, you will: Participate, as needed, in incident resolution and problem management, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies … the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2, 2012, 2016, 2019 and Redhat 7+) & Cloud Technologies (Azure, AWS and Google Cloud) Infrastructure Management and CMDB (Device42, BMC Helix and Tanium) Monitoring and Alerting Configuration (Zabbix, Solar Winds, Nagios and PRTG) Client and Server Management (Ivanti, VMWare) Scripting (PowerShell and Shell) Office … Azure Sentinel, Darktrace and Proofpoint) Audio and Video Conferencing (On-Premises Skype for Business and Microsoft Teams) Virtual Apps (Citrix 6+ and Azure Virtual Desktop) User and Device Policy Management (Active Directory, Group Policy, One Identity Active Roles) Participating in out-of-hours and on-call rota Full and clean UK drivers license and own vehicle What you'll More ❯