226 to 250 of 574 Permanent Problem Management Jobs

above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true IT Generalist role, this will predominantly be 2nd line activities, however, is still very much … a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event … Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware More ❯

an outcome of limited downtime for our customers. A thirst for proactive continuous improvement is critical, and working closely with stakeholders to improve monitoring is a key requirement; therefore, problem-solving skills are essential. Smart DCC’s infrastructure and supply chain is complex, and a demonstrable ability to assimilate a significant volume of technical and process detail is required. … and the ability to quantify and validate observed impact is essential. Network Operations Shift Lead will be the ‘go to’ when DCC’s Customers and Senior Management. Strong stakeholder management skills are a must, with awareness of the DCC’s commercial position within the industry to protect and maintain Smart DCC’s reputation. What will you be doing? Ability … to mentoring new and existing team members. Working closely with Senior Managers and stakeholders, occasionally deputising as TOC Snr Manager where required. Experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Good understanding of End-to-End smart metering, with a willingness to continually learn. Work with internal functions and Service Providers to continually refine More ❯

above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true IT Generalist role, this will predominantly be 2nd line activities, however, is still very much … a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event … Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware More ❯

regular service reviews, facilitate feedback, and turn insight into action. Continuous Improvement: Champion and coordinate service enhancements based on performance data, user feedback, and collaboration with product teams. Incident & Problem Management: Support service resilience by leading responses to major incidents and driving effective problem resolution. Line Management: Mentor and motivate team members, supporting their development and … public sector, or similarly complex settings. Bring experience managing teams or mentoring others in a service environment. Have familiarity with tools, methods, or certifications such as ITIL, Agile Service Management, or Continual Service Improvement. Why Join Us? At Manchester, we believe great work comes from feeling valued, supported, and empowered to grow. That’s why we offer: A highly More ❯

Time Messaging, Skype for Business, Mattermost/Symphony. The Collaboration Operations Support Analyst is responsible for supporting the Unified Communications collaboration environment. This role involves application analysis, daily operations management, handling critical client escalations, and managing production changes and infrastructure deployments. Hands-on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, Online Meetings with … Server, SQL Database, networking & voice technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Experience with incident, change & problem management disciplines and Remedy ITSM. Desired Skills/Experience Telephony and network experience. ITIL Certification and understanding of ITIL principles, functions, and processes is a plus. Job Responsibilities More ❯

timely and effective technical support for end users of a designated set of DevOps tools, encompassing traditional tools (e.g., CI/CD platforms, monitoring and observability tools, source code management systems) and GenAI-powered tools. Troubleshoot and resolve complex technical issues involving in-depth analysis of logs, configurations, system behaviour. Proactively monitor the health, performance, and reliability of supported … an Application Support role with Good all-round technical skills Experience installing, configuring or supporting business applications. Issue tracking and reporting using tools eg. ServiceNow Knowledge/experience of problem Management Tools. Proven experience in a technical support or SRE role, preferably supporting DevOps tools and technologies. Experience with GenAI or Machine Learning tools is a plus. Strong … Harness, Git, Kubernetes, Prometheus, Grafana, or similar. Experience with GenAI tools and platforms is a plus. Proficiency in scripting languages like Python or Bash for automation and tooling. Excellent problem-solving and analytical skills, with a proactive and solution-oriented mindset. Ability to adapt to the rapidly evolving landscape of GenAI tools. Strong communication and collaboration skills, with the More ❯

the end of June 2025. Key Responsibilities Receive, log and triage calls from the business and process them in a timely manner. Provide 1st line support relative to Incident Management process; initial assessment of all Incidents & Service Requests; make first attempt at incident resolution and/or refer to 2nd/3rd line support. Take ownership and management … and closure. Monitor and escalate procedures relative to the appropriate SLA. Keep internal users and external clients informed on request for status and progress. Take ownership of the Identity Management Service, including New Starters, Leavers, etc. Highlight Customer training and Education needs. Support the mobile communication service. Deal with 3rd party engineers and suppliers where applicable. Produce management … training as provided by, or approved by HR. Carry out any other task associated with the role as reasonably requested. Successful Candidates Will Have Experience working within a Service Management orientated environment. Experience in following formal Incident and Problem Management processes. Thorough Active Directory 2000 knowledge. Thorough Microsoft Windows XP knowledge. Thorough Microsoft Office XP suite knowledge. More ❯

performance of End User Support teams including service desk, deskside support, and device provisioning. Ensure delivery of services aligns with SLAs and KPIs, addressing incident response, request fulfillment, and problem management. Act as the primary point of contact for end-user escalations and drive timely resolution of service-related issues. Collaborate with engineering, cybersecurity, and infrastructure teams to resolve … or related field (or equivalent experience) 5+ years of experience in IT Service Delivery or End User Support leadership roles Strong understanding of ITSM frameworks (e.g., ITIL) and service management tools (ServiceNow or similar) Proven track record in managing teams delivering support for desktops, laptops, peripherals, and mobile devices Excellent communication, leadership, and customer relationship skills Experience in a … DoD or government IT environment Preferred Qualifications: ITIL v4 Foundation or Intermediate Certification PMP, CompTIA Security+, or other relevant certifications Experience with asset management, software deployment, and remote support tools Familiarity with DoD STIGs, RMF, or related compliance environments Work Environment: Location: Huntsville, AL - primarily on-site with potential hybrid flexibility based on mission needs May require occasional travel More ❯

via eFinancialCareers 4 days ago Be among the first 25 applicants Join to apply for the Senior Vendor Manager - London Stock Exchange Group role at Jobs via eFinancialCareers Vendor Management ensures value and quality delivery for LSEG from Key Strategic Vendors and Managed Service Partners through effective engagement and consistent processes Key Responsibilities The Strategic Vendor Manager's responsibility … Global Capability & Operational Leads within the Engineering Division. Ensure that the full contract life cycle, from Tendering through Delivery/Acceptance to Termination, is fully managed Establish effective financial management that will: Ensure payments to Vendors are correct and timely Usage trends that impact costs are understood Cost efficiencies are realised Effective forecasting is implemented Other essential responsibilities include … input to Business case Provide input in the negotiated terms such as Service Levels, Governance, Credits, Billing, Reporting Deal approvals via email for Purchase Order Creation Post-Contract Contract Management Ensure an operating rhythm is established with appropriate type of service provided by the vendor to ensure service/products are delivered to expectation. For some vendors this will More ❯

Directory, Server, SQL databases, networking & voice technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office. Familiarity with incident, change & problem management disciplines and Remedy ITSM. Desired Skills/Experience Telephony and network experience. ITIL Certification and understanding of ITIL principles and processes. Job Responsibilities: Supporting IT infrastructure and More ❯

networking, and voice technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (both client and server) and Microsoft Office products. Experience with incident, change, and problem management disciplines; familiarity with Remedy ITSM. Desired Skills/Experience: Telephony and network experience. ITIL certification and in-depth understanding of ITIL principles, functions, and processes. Job Responsibilities More ❯

SQL databases, networking & voice technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (both client and server) and Microsoft Office products. Familiarity with incident, change & problem management disciplines and the Remedy ITSM toolset. Desired Skills/Experience Telephony and network experience. ITIL Certification and a deep understanding of ITIL principles, functions, and processes are More ❯

environment, implementing and maintaining security measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments. Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during critical incidents and outages, managing More ❯

environment, implementing and maintaining security measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments. Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during critical incidents and outages, managing More ❯

environment, implementing and maintaining security measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments. Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during critical incidents and outages, managing More ❯

technologies such as Amazon Web Services (AWS), Microsoft Windows 10, Office 365, Citrix. • ITIL v4 Foundation certification. • CompTIA A+ certification. • Understanding of IT Service fundamentals, including Incident, Request, and Problem Management. • Valid driving licence. The Benefits and Perks... Company Pension Hybrid working The Hamper - our employee discount platform Flexible Working More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

Are you passionate about optimising service delivery and enhancing operational efficiency? We are seeking a dedicated and detail-oriented Service Management Analyst to join our dynamic Service Management team. The ideal candidate will have hands-on experience in ServiceNow development and a robust understanding of all Service Management processes, with a particular focus on Asset and Configuration … Management. In this role, you will support our wider Service Management and Technology teams, ensuring the effective use of ServiceNow to elevate our service delivery standards and drive operational excellence. About our Technology function: At Penguin Random House, our Technology team is the powerhouse of innovation and efficiency, delivering top-notch solutions with flair and finesse. We thrive on … Develop, configure, and maintain custom applications, service offerings, catalogue items and flow designer-built workflows, within the ServiceNow platform. Develop, in a phased approach, a robust asset and configuration management process, utilising ServiceNow as the CMDB, ensuring compliance and promoting its use across the organization. Populate the CMDB using a mix of automatic discovery, manual service mapping and third More ❯

Join to apply for the Service Management Analyst role at Penguin Random House UK Continue with Google Continue with Google Join to apply for the Service Management Analyst role at Penguin Random House UK Are you passionate about optimising service delivery and enhancing operational efficiency? We are seeking a dedicated and detail-oriented Service Management Analyst to … join our dynamic Service Management team. The ideal candidate will have hands-on experience in ServiceNow development and a robust understanding of all Service Management processes, with a particular focus on Asset and Configuration Management. In this role, you will support our wider Service Management and Technology teams, ensuring the effective use of ServiceNow to elevate our … Develop, configure, and maintain custom applications, service offerings, catalogue items and flow designer-built workflows, within the ServiceNow platform. Develop, in a phased approach, a robust asset and configuration management process, utilising ServiceNow as the CMDB, ensuring compliance and promoting its use across the organization. Populate the CMDB using a mix of automatic discovery, manual service mapping and third More ❯

Do you have IT Support and Incident Management experience? Our key client, Route 101, has asked us to exclusively support them with hiring an Incident Manager to support on their latest and largest public sector contact centre implementation. Route 101 has been voted a "Great Place To Work" and partners with industry giants like Zendesk, Amazon, NICE, and Calabrio … per annum Location: Bristol 5 days a week No sponsorship provided, SC Clearance eligibility needed. The role: This role will sit in the Support Team and focus on ticket management and resolution for their Zendesk ITSM tool. Key responsibilities include: Help prioritise tickets and workload with Engineers Timely ticket management, sharing updates/progress reports with customers Continuous … improvement of the ticketing management processes Trigger technical escalations where required Manage Major Incidents Run reports and trend analysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding of IT or Telecoms environments Strong stakeholder management Good at More ❯

meet required Service Levels. Technical design work in the general Computing Infrastructure (physical and virtual) to implement high quality support and continuous improvement Insurance activities that support pro-active management, monitoring and optimisation of the insurance application infrastructure. Extensive working with third parties Working knowledge of Linux. Developing such skills as are necessary to support new technologies Personal workload … management in support of ITIL Incident and Problem Management, through use of ticketing systems. Adherence to ITIL Change Management processes. Good technical authoring and procedure writing skills. Flexible working hours, with frequent need to work additional hours at short notice. Inclusion on the teams 24x7 service support rota Required Skills/Attributes: Extensive IT industry experience … include Windows server, SharePoint and some SQL server. Strong customer facing verbal and written communication skills Motivated by efficient use of technology to solve business problems Lateral thinking and problem solving ability Good personal workload management and ability to work to deadlines 'Completer finisher' with a high attention to detail Positive attitude and enthusiasm for personal improvement If More ❯

+ overtime (voluntary) + bonus Benefits: Training to an advanced level on JAVA and Advanced SQL Career progression guaranteed with the real possibility of development, Product, Project Management, BA and Test roles open to you Private Healthcare Free Parking Employer Contributed Pension Income Protection Life Assurance Generous Bonus Scheme Holidays and Stat Hols Rural environment Education: Ideally degree educated … the portfolio and ensuring the best customer service. Core Responsibilities: Responsible for 1st, 2nd and 3rd line support functions as part of the Application Support team. Investigate, analyse and problem solve Incidents using SQL and other diagnostic tools and methodologies. Liaise and problem solve with Developers, the problem management team and Third Party subcontractors. Liaise with … knowledge and experience of writing SQL/TSQL queries for fixing data issues. Strong 2nd/3rd line software/application support experience. Experience of MS Windows Server. Creative problem solving. Ability to prioritise and execute tasks. Excellent time management/ownership of personal Jira queues. Strong written and verbal communication skills across all disciplines. #J-18808-Ljbffr More ❯

form design, and catalog item configuration. Configure and maintain the CMDB, including CI class creation/modification and relationship mapping to ensure data integrity and support ITSM processes like Problem Management. Develop custom applications and modules within the ServiceNow platform to meet evolving business requirements. Design and implement Service Catalog items, approval workflows, and request management processes. Provide … Skills, Knowledge and Expertise Proven hands-on development experience in ServiceNow, including scripting (JavaScript), flow design, and custom application development. Strong understanding of ServiceNow core modules: Service Catalog, Request Management, Change Management, and CMDB. Experience working with IntegrationHub and Azure spokes and Workflow Designer. Familiarity with ITSM processes, especially around Change, Problem, and Configuration Management. Ability to More ❯

in Birmingham on a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities … as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key … issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support More ❯