226 to 250 of 461 Permanent Problem Management Jobs

quality service while driving improvements across people, processes, technology and automation.The successful candidate will ideally come from an MSP, Managed Services or IT Service Management environment and have experience leading service desk teams, managing SLAs and KPIs, improving ITIL processes and working directly with customers and senior stakeholders.The RoleAs … performance and development of Service Desk and Managed Services teamsManaging Service Desk Team Leaders and other operational leadsTaking ownership of SLAs, KPIs, queue management, escalations and backlog performanceLeading major incident management, including communication and post-incident reviewsMaintaining and improving ITIL-aligned service management processesPlanning team capacity, resources ...

MACS is a leading provider of digital asset and facilities management solutions across the UK and Ireland. We help organisations transform the management of their assets, workplaces, facilities and infrastructure through IBM Maximo Application Suite (MAS), TRIRIGA, MREF and associated services. As our support services capability continues … standards, processes, governance and best practice while ensuring exceptional outcomes for customers and internal stakeholders. The successful candidate will combine strong people leadership, service management expertise and commercial awareness with a passion for developing high-performing teams and continually improving service delivery. Key Responsibilities Own overall service performance, quality ...

managed services across assigned customers, ensuring delivery aligns with agreed specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. What You Will … Service Governance & Contract Management Ensure services are delivered in line with contractual scope, SLAs and customer expectations Maintain governance artefacts including service management plans, improvement plans, risks, and service documentation Lead service reviews, governance forums, and QBRs with actionable outputs Govern scope changes, consumption, and out-of-scope ...

teams across EMEA to share knowledge and best practices. Support infrastructure services, asset deployment and Standard Operating Procedures. Support the deployment, maintenance and lifecycle management of end-user devices and IT assets. Build effective working relationships with business stakeholders and contribute to continuous service improvement. Create and maintain technical … common connectivity issues. Good understanding of networking concepts including TCP/IP, DNS, DHCP, LAN, Wi‐Fi and VPN. Experience using an IT Service Management or ticketing platform, ideally ServiceNow. Understanding of ITIL principles and IT Service Management processes. Strong troubleshooting, customer service and communication skills. Ability ...

across automation, resilience design and technical leadership. The Role You will be involved in: Responding to complex escalations from 3rd Line engineers Assisting in Problem Management investigation and root cause analysis Extensive work with VMware products and associated monitoring Creating opportunities to automate manual tasks to drive efficiency … reduce downtime Identifying single points of failure and designing resilience into the service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service Management toolset Managing high profile senior escalations and requests Key Experience Required ...

responsibilities Own and manage end-to-end delivery of agreed IT services, ensuring consistent performance against SLAs and business expectations. Lead incident, request, and problem management practices; drive root-cause analysis and preventative actions to reduce repeat issues. Own service reporting and operational dashboards; communicate performance, risks … improvement plans. Own and maintain an effective escalation path and communications approach for major incidents and service-impacting events. Support budgeting, forecasting, and cost management for the services within scope. About our ideal candidate Must be able to pass a government security clearance check, which requires being a resident ...

regions and time zones.Reporting to the Director, Networks and Infrastructure, the successful candidate will be accountable for service availability, performance, capacity, security, resilience, lifecycle management, operational support and continuous improvement across the assigned portfolio.Key Responsibilities• Lead, develop and hold accountable a global team responsible for network, voice, unified communications … network and remote site connectivity services.• Manage the operation and lifecycle of routers, switches, wireless infrastructure, software defined WAN platforms, network controllers and associated management technologies.• Oversee data centre network services, including leaf and spine architectures, VXLAN, EVPN, routing, segmentation and high availability.• Maintain reliable connectivity between data centres ...

Atlas Technica is seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating cross-functional resolution of incidents, problems, risks, and service-improvement initiatives across assigned client environments. The role … leads ITIL-aligned Incident and Problem Management activities, supports Major Incident Management events, monitors client service #J-18808-Ljbffr ...

students, staff and day-to-day campus life. The Endpoint and Application Engineer is responsible for the day-to-day operational delivery of endpoint management, application packaging, deployment, remediation and service improvement activities within the University managed service across five campuses. Working as part of the Technical Services team … Endpoint and Application Engineer provides 2nd line technical expertise supporting Microsoft Intune, Windows endpoint management, application deployment, Autopilot provisioning, software lifecycle management and user experience optimisation. The role acts as the primary technical delivery function within the managed service and works closely with the Technical Team Lead, Service ...

across our iconic destinations.The Observability Manager is responsible for enabling deep, end‐to‐end visibility of IT services to support effective Incident, Major Incident, Problem, Change, and Service Improvement practices.Responsibilities:Define and lead the observability strategy, standards, and roadmap across infrastructure, applications, and services.Deliver scalable observability solutions using metrics … logs, traces, and events to improve service visibility and performance.Enable proactive monitoring, predictive alerting, and faster incident detection, diagnosis, and resolution.Support Major Incident and Problem Management through real-time insights and evidence-based root cause analysis.Use observability data to drive service improvement, automation, and shift-left opportunities.Own observability ...

applications across public cloud and hybrid environments. This is a broad Platform Engineering role covering AWS, Azure, GCP, Windows, Linux, infrastructure automation, Terraform, configuration management and enterprise platform operations. You’ll help design, build, automate and operate the organisation’s enterprise platform estate. Responsibilities include: Provisioning, scaling and optimising … Linux environments Supporting SQL Server workloads and enterprise application hosting Managing AWS services including S3, FSx, EBS and WorkSpaces/AppStream Developing configuration management solutions using tools such as Puppet Maintaining monitoring and observability capabilities Supporting enterprise backup and recovery platforms Building and maintaining CI/CD pipelines using ...

essential in aligning strategic objectives and operational execution. At this role level, you will: have expert technical understanding be accountable for vendor and supplier management Manage and maintain administration of the Salesforce platform. Key Responsibilities Stakeholder Engagement Engagement with senior stakeholders across digital, data, and operational functions to ensure … Ofgem. Alignment with Salesforce architectural direction and leadership of decisions on operational models, platform evolution, and long‐term technology planning. Skills Asset and configuration management (practitioner) manage configuration items and related information manage service compliance and risk Availability and capacity management (practitioner) ensure the correct implementation of availability ...

demand, consistently delivered to a high standard, and aligned with Enterprise Architecture direction through effective governance and decision-making. This role provides line management for Solution Architects, owns resourcing across initiatives, and drives capability development and architectural consistency across all solution architecture activity and technical governance. This role ensures … aligned with Enterprise Architecture direction* Act as the final delegated authority for solution design, assuring quality, consistency, and alignment with Enterprise Architecture direction **People Management & Capability Development*** Line manage Solution Architects, including performance, development, and engagement* Coach and mentor architects to improve capability and influence* Identify capability gaps ...

workflows. Lead lifecycle activities including upgrades, migrations, patching, and technology refresh. Partner with network, security, infrastructure, and collaboration teams to deliver integrated solutions. Drive problem management and perform root cause analysis for complex voice issues. Participate in architecture reviews and strategic voice transformation initiatives. Manage vendors and coordinate … requirements. Required Skills & Qualifications: 10+ years supporting Cisco Unified Communications environments. Expertise with CUCM, Cisco Unity Connection, SIP, and VoIP technologies. PSTN connectivity, session management, and large-scale enterprise voice administration. Hands-on troubleshooting of call routing, dial plans, and SIP call flows. Strong understanding of SIP, H.323, MGCP ...

agile delivery operations throughout the product lifecycle. Able to plan and engage with the appropriate stakeholders at a particular stage in the project. Operational management: keeps abreast of industry best practice and cascades ways of working. Knows how to make operations efficient. Is the escalation point for major operational … issues and works closely with incident and problem management and the leaders of operational delivery teams in DDaT. Supplier and relationship management: able to build strong relationships with business stakeholders and to manage and oversee suppliers and managed service providers, holding them to account for performance ...

will play a key role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development. What you will be doing Log, manage, and resolve … initial analysis, and either resolve or escalate where needed. Monitor live services and help ensure systems are running effectively within agreed service targets. Support problem management and change activity by following defined procedures and maintaining accurate support records. Assist with testing, system checks, and release support activities ...

Hosted Services Engineer, your role is crucial to our organisation playing an essential part in how our customer connect to Autoflow's bodyshop management systems (BMS) & complimenting suite of products, you will foster and facilitate market leading solutions by leveraging our hosted infrastructure estate (colocation). You will have … demonstratable technical experience in management and configuration of VMWare and Hosted Network Infrastructure to manage our virtualised network and data centre environments. You are part of a team responsible for ensuring the performance, security, and scalability of our hosted infrastructure, supporting business-critical applications, and maintaining a high level ...

Hosted Services Engineer, your role is crucial to our organisation playing an essential part in how our customer connect to Autoflow's bodyshop management systems (BMS) & complimenting suite of products, you will foster and facilitate market leading solutions by leveraging our hosted infrastructure estate (colocation). You will have … demonstratable technical experience in management and configuration of VMWare and Hosted Network Infrastructure to manage our virtualised network and data centre environments. You are part of a team responsible for ensuring the performance, security, and scalability of our hosted infrastructure, supporting business-critical applications, and maintaining a high level ...

with robust implementation, recovery and stakeholder‐communication plans. Act as a senior escalation point during major incidents, bringing together engineering teams, application owners, service management, suppliers and senior stakeholders to restore service and address root causes. Strengthen incident, problem and change‐management practices, ensuring that learning … environments. Developing specialist engineering teams, addressing key‐person dependencies and creating credible succession and skills‐transition plans. Leading major incident recovery, root‐cause investigation, problem management and preventative improvement activity. Operating mission‐critical, high‐availability platforms within financial services or another highly regulated industry. Ownership of platform strategy ...

Global Technology team, you will be a key contributor on the infrastructure side of the team, supporting the cloud infrastructure that underpins Portfolio Management capabilities for the Fixed Income business. You will help build, manage, and support the AWS infrastructure for various portfolio management services — including what … reliable, scalable, and production-ready. You will be part of a cross-functional team of engineers and product owners building the Spectrum Portfolio Management Fixed Income product, working primarily on a large, Terraform-driven estate on AWS, with the opportunity to grow into server-side development in Java (Spring ...

party 24x7 Security Operations Centre.These services include Denial Of Service Protection (DDoS), Web ApplicationFirewall, Intrusion Prevention & Detection, File Integrity Monitoring, Vulnerability Scanning, Privileged Access Management, SIEM. Responsible for operating and maintaining data leakageprevention toolsets, responding to alerts for data loss events includinginvestigation and management of any data loss … security incident responsecapability. Must be capable of acting as the single point of contact for allsecurity related response actions and decisions. This includes management ofeach incident from a security perspective, interaction with IM/MIM teams (whererequired) and recording of all key security decisions. Responsible for maintaining security oversight ...

escalation point, and helps maintain reliable services for clients. The Technical Account Manager will collaborate with infrastructure specialists, field analysts, and service management teams while contributing to service improvement, technical governance, and knowledge development. Why Join This Team: Contribute to a growing UK IT Services organization supporting a broad … portfolio of managed technology services. Work with experienced technical specialists across infrastructure, cloud, virtualization, service management, and end-user computing. Help shape service delivery practices, technical standards, and future infrastructure improvements. Support clients through collaborative problem-solving and proactive service improvement. What You Will Do: Provide advanced technical ...

escalation point, and helps maintain reliable services for clients. The Technical Account Manager will collaborate with infrastructure specialists, field analysts, and service management teams while contributing to service improvement, technical governance, and knowledge development. Why Join This Team: Contribute to a growing UK IT Services organization supporting a broad … portfolio of managed technology services. Work with experienced technical specialists across infrastructure, cloud, virtualization, service management, and end-user computing. Help shape service delivery practices, technical standards, and future infrastructure improvements. Support clients through collaborative problem-solving and proactive service improvement. What You Will Do: Provide advanced technical ...

acceptance criteria and BAU processes.Track go-live risks, known issues and support gaps, ensuring mitigation actions have clear owners and deadlines.Confirm Incident, Change and Problem Management processes are agreed and understood before launch.Coordinate training materials, end-user guidance, go-live communications and knowledge transfer.Maintain requirements traceability, document version … teams and operational support functions.Demonstrable experience producing runbooks, support models, RACI matrices, ORRs and go-live checklists.Working knowledge of ITIL, particularly Incident, Change and Problem Management.Strong stakeholder management and workshop facilitation skills across technical teams, suppliers and business users.Excellent attention to detail and a structured approach to documentation ...

through to resolution, ensuring appropriate communication and documentation throughout. Investigating recurring and complex issues and performing Root Cause Analysis (RCA) as part of the Problem Management process. Planning, raising and implementing network changes through the organisation's formal Change Management process. Planning and delivering regular patching, firmware … environments. Strong hands-on experience with Zscaler ZIA and ZPA. Strong hands-on experience with Check Point Firewalls. Experience working within Incident, Problem and Change Management processes. Practical experience of network and security patching, firmware updates and upgrades. Strong understanding of networking fundamentals Excellent troubleshooting and analytical skills ...