26 to 50 of 96 Permanent Problem Management Jobs

changes, and large-scale deployments. You’ll also play a key role in observability, reporting, and knowledge sharing across platform teams. Key Responsibilities Incident & Problem Management Provide 3rd/4th Line support for M365 Copilot and related services Triage and resolve complex escalations and multi-user incidents (usage … support teams Required Experience & Skills 5–8+ years supporting Microsoft 365 at enterprise scale Strong hands-on expertise with Microsoft Copilot SharePoint & OneDrive permissions management Entra ID & Conditional Access policies Experience in regulated or financial services environments Proven incident/problem management capability Nice to Have Large ...

technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. The successful candidate will uphold Fortescue's Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region. What you will do Customer Satisfaction … with the Perth Executive Support team. Act as the "voice of the customer," promoting a culture of service excellence and continuous improvement. Incident, Request & Problem Management Asset Management & Stock Control Key Relationships: Technology Service Delivery Lead - UK: Receive direction, prioritisation, and performance feedback; escalate complex issues ...

support requests and incidents. Monitor Deskside performance metrics and implement improvements as needed. Coordinate with other IT teams to ensure seamless service delivery. Process Management: Develop and maintain standard operating procedures (SOPs) for deskside support. Ensure adherence to ITIL best practices and organizational policies Identify and implement process improvements … enhance service efficiency and effectiveness. Incident and Problem Management: Oversee the management of incidents and problems, ensuring root cause analysis and resolution. Maintain and update the Known Error Database (KEDB) and knowledge base. Asset and Inventory Management: Ensure accurate tracking and management of IT assets ...

basis. Skills and day-to-day activities Application support: The role involves providing second line support, including user, hardware, software and network support Incident management: This role requires managing incidents through a structured system and coordinating with third parties Problem management: The role involves troubleshooting and problem … Windows environment Network support: You will understand LAN/WAN technologies and perform tasks like TCP/IP, VPN and ethernet troubleshooting Knowledge management: This role includes writing and updating technical information to support knowledge sharing within the support team Customer service support: The role requires a strong service ...

size market. About The Role The Managed Services team offers a 24/7 support framework for our clients, primarily focusing on Event Management, Patching, Planned Maintenance, and Change planning and implementation. In support of these key areas of delivery, the team collaborate with all areas of Operational Delivery … ensure proactiveness is at the heart of everything we do. The collaborative approach includes working with service transition, problem and change management, automation, and continual process improvement. Our Managed Services Engineers serve as the main escalation point for customer incidents or requests. Besides the reactive aspect ...

/strategy. The Director of Service Delivery will be collaborating closely with the Director of Technology and other heads of to oversee their, change, problem, incident and 3rd party suppliers across all technological aspects of the organisation. As this organisation continually invests in its infrastructure, you will have … Service Delivery are: - Expert knowledge on all things Service Delivery- Ability to communicate and work closely with senior stakeholders- Proven experience leading incident management, change and problem management- Demonstratable leadership qualities- Want to work in a friendly and flexible work environment Director of Service Delivery/Head ...

London . Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiple DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

fully documented, consistently audited, and continuously improved. Deliver clear communication and training to ensure alignment and adoption of end-to-end support and swarm management processes. Coordinate effectively with internal and external stakeholders, including resolver groups, customers, and cross-functional teams. Conduct and share insights from service and operational … tools, templates, documentation, and reports. Ensure effective working practices are in place to support accurate and timely swarming activities. Maintain up-to-date swarm management documentation. Provide education, coaching, and guidance to promote adherence to processes and drive ongoing improvements. Develop strong, ongoing knowledge of the Microlise product suite. ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

data, feedback, and industry trends to streamline service delivery Lead major incident response and escalation, ensuring rapid resolution and clear communication across teams Conduct problem management and root cause analysis, implementing lasting solutions and reducing incidents Analyse ticket data to uncover opportunities for automation and process improvements Deliver … Serve as the escalation point for after-hours incidents to maintain continuity and satisfaction About you: Experience and Qualifications: Extensive experience in IT service management with a strong track record of delivering high-quality services, leading technical teams, and driving process improvements across NOC operations and customer success initiatives. ...

Head of Technology Operations – Technology, Reliability, Incident Management, Team Management, Target Operating Model, Principles, Greenfield, Digital – Permanent Up to £190,000 base + BonusMy client, a large UK Financial Service Organisation is seeking a Head of Technology Operations to build a Technology Operations function from scratch and lead … design, implement, and lead end-to-end technology operations.You will be responsible for the design and build a full Tech Operations capability: SRE, incident & problem management, ITSM, resilience, disaster recovery, and tooling as well as defining the Target Operating Model (TOM) for Ops Technology and implement best ...

above sites) Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch … monthly/quarterly bases. Patch Management also provide software deployment to ensure all customers core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. ...

record the information from these contacts. To provide first level support and resolve customer issues, utilising tools such as the IT Service Management Tool, the Knowledge Base and online resources to facilitate resolution. To complete customer requests for access, following agreed processes and practices to a highly accurate … precise level. To assist in Problem Management and Knowledge management practices to improve customer's future Digital experience. To provide excellent Customer Service and ensure the customer is always at the heart of all activities. Engage with Digital's Continual Improvement practise by making suggestions and providing ...

Practice Group/Department: Integrations/Development & Data Management Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright … security measures across the data lifecycle, supporting compliance and auditability. Contribute to standards, code reviews and communities of practice. Metadata & Semantic Services: Provide metadata management, define categories and relationships, and enable semantic capabilities for data discovery and interoperability. Monitoring & Issue Resolution: Monitor health and performance of data systems, identify ...

leading betting and gaming company in Manchester is seeking a Head of Service Management to spearhead IT service management capabilities across the organization. The successful candidate will define and implement strategies to ensure efficient service delivery, aligned with business objectives. Key responsibilities include overseeing incident and problem management, and leading a high-performing service management team. A competitive salary of £75,000 - £85,000 along with generous benefits is offered. #J-18808-Ljbffr ...

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

Retail teams, including our UK stores, offering clear, confident guidance that helps them make well-informed security decisions. Your broad knowledge of risk management, compliance, security consultancy and assurance, spanning people, processes, technology and third parties, will help shape secure ways of working both in store and online. … experience in information security governance, risk and assurance, supported by a strong background in an information discipline. You’ll also have experience in security management or security risk management, giving you the confidence to lead assessments, guide decisions and support colleagues across the business. You’ll be comfortable ...

Retail teams, including our UK stores, offering clear, confident guidance that helps them make well-informed security decisions. Your broad knowledge of risk management, compliance, security consultancy and assurance, spanning people, processes, technology and third parties, will help shape secure ways of working both in store and online. … experience in information security governance, risk and assurance, supported by a strong background in an information discipline. You’ll also have experience in security management or security risk management, giving you the confidence to lead assessments, guide decisions and support colleagues across the business. You’ll be comfortable ...

Retail teams, including our UK stores, offering clear, confident guidance that helps them make well-informed security decisions. Your broad knowledge of risk management, compliance, security consultancy and assurance, spanning people, processes, technology and third parties, will help shape secure ways of working both in store and online. … experience in information security governance, risk and assurance, supported by a strong background in an information discipline. You’ll also have experience in security management or security risk management, giving you the confidence to lead assessments, guide decisions and support colleagues across the business. You’ll be comfortable ...

Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes allocating tasks, maintaining contractual KPI commitments, producing … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

minimal disruption to trading activity. Monitor system performance, connectivity, market data feeds, and order routing infrastructure to proactively identify and resolve issues. Incident & Problem Management Own production incidents end-to-end, including triage, root cause analysis, escalation, resolution, and post-incident reporting. Coordinate with internal technology teams, Fidessa …/Platform Strong hands-on experience supporting Fidessa in a front-office trading environment. Solid understanding of equity trading workflows, market microstructure, order lifecycle management, and execution venues. Experience with FIX protocol, market data feeds, OMS/EMS integrations, and low-latency trading environments. Support & Operations Proven experience ...

enterprise infrastructure across hardware, applications, and networks Work closely with customers and technical specialists to resolve incidents within SLA Provide clear incident/problem updates and customer communications Support continuous improvement by documenting solutions and updating knowledge bases Maintain accurate configuration and asset management records Champion a 'security … hardware, including hardware/software RAID Experience contributing to technical projects Knowledge of data centre operations, processes, and controls Working experience in Incident and Problem Management Excellent troubleshooting skills Soft Skills A problem solving mindset and analytical thinking Strong communicator and collaborative team player Passion for cybersecurity ...

technology team, ensuring seamless coordination with external partners. This is a highly visible leadership role that sits at the heart of service performance, supplier management, business change and continual improvement.Pinnacle Service Families manages 49,000 military family homes across the UK one of the largest and most significant contracts … governing technology change portfolios within regulated or secure environments. You will bring excellent communication and stakeholder-influencing skills, a strong understanding of service management principles and the ability to build consensus across complex stakeholder landscapes. A sound grasp of technology, security requirements and operational resilience is essential, alongside ...

technology team, ensuring seamless coordination with external partners. This is a highly visible leadership role that sits at the heart of service performance, supplier management, business change and continual improvement.Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts … governing technology change portfolios within regulated or secure environments. You will bring excellent communication and stakeholder‐influencing skills, a strong understanding of service management principles and the ability to build consensus across complex stakeholder landscapes. A sound grasp of technology, security requirements and operational resilience is essential, alongside ...