26 to 50 of 67 Permanent Problem Management Jobs

with customers and internal stakeholders. Work collaboratively with technical support teams to ensure customer issues are resolved efficiently and effectively. Oversee key ITIL service management processes, including Major Incident Management, Change Management and Problem Management. Produce, maintain and enhance service reports, ensuring customers receive clear … minimum of three years' experience in a Service Delivery Manager role, ideally within a mature Security Operations Centre (SOC) environment. Experience using service management and collaboration platforms such as CRM systems, Salesforce, Confluence, Microsoft Power Apps and Microsoft 365. A solid understanding of cybersecurity technologies and concepts, including SIEM ...

summary The D&I Systems Operations Lead will be responsible for the overall management and performance of the Systems Operations team.Ensures that the Systems Manager is informed with regards to the operational capacity and functionality of the server estate. This includes improvements, risks, changes, and problems.Manages multiple infrastructure projects … range of specialist and complex D&I issues, following the relevant technical strategies, policies, standards, and practices.Responsible for ensuring a structured approach for problem, incident, and change management processes. Primarily remote working with some on site duties as and when required. The role is part ...

addressing, switches, hubs, other network devices, protocols, diagnostic tools and all existing network architectures (Ethernet, FDDI, ATM, etc). In addition, strong analytical and problem solving skills are critical to troubleshooting networking issues and analysis of system and network performance. The Network Administrator II is responsible for delivering high … organization as a whole Responsibilities: Demonstrate strong knowledge and troubleshooting skills in one or more of the following: advanced router and switch management and configuration; wireless infrastructure and circuits such as ATM, gigabit and metro Ethernet Demonstrate strong customer service, communication and human relationship skills when dealing with customers ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

range of blue-chip clients. The role The successful candidate will be assisting the IT Manager in all aspects of IT support including the management of our Managed Services Partner. We are looking for candidates that have appropriate IT certifications and have hands on experience and is an ambitious … support tickets raised and ensure they are given the appropriate priority and in some cases acted on instead of the MSP. Assistance with problem management and ongoing incidents, ensuring effective diagnosis and trend analysis in identifying underlying root causes and facilitating their documentation and resolution. Assist with providing ...

offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function. The Role IT Service Integration and Management (SIAM) Service performance, governance and continual improvement Major Incident and Problem Management Vendor and supplier management IT risk, controls and regulatory … remain resilient, customer-focused and fit for the future. About You You'll be an accomplished IT leader with significant experience in IT Service Management within a regulated environment. You'll bring Strong experience of SIAM and multi-supplier environments Expertise in IT governance, risk and operational controls Experience ...

fully documented and updated in the ITSM system Monitor and manage ticket queues to meet SLA targets Identify recurring issues and contribute to problem management Escalate complex or unresolved issues to 2nd/3rd line support Previous experience in a 1st Line/Service Desk role (MSP preferred … Strong customer service and communication skills Basic knowledge of: Windows 10/11 Microsoft 365 Active Directory (user management) Good troubleshooting and problem-solving ability Ability to prioritise workload and work under pressure Ideally Experience working within an MSP environment Knowledge of networking fundamentals (DNS, DHCP, TCP/ ...

newly created position and will play a key part in the implementation of a new CMDB platform. You'll take ownership of Configuration Management across the technology estate, ensuring the CMDB becomes a trusted source of truth that supports operational excellence, governance, and service delivery. The Opportunity This … more than a BAU CMDB role. You'll have the chance to build the Configuration Management capability from the ground up, defining processes, establishing governance, driving adoption, and ensuring the organisation gets real value from its CMDB investment. Working closely with Service Management, Change, Asset Management, Infrastructure ...

responsibilities, ensuring the reliability, scalability, and continuous improvement of critical systems. The ideal candidate will have deep experience in Python development , support and incident management , modern delivery methodologies , cloud platforms , and front-end JavaScript technologies . Key Responsibilities Production Support & Operations Provide L2/L3 support for Python-based … applications in production environments Monitor system performance, troubleshoot incidents, and perform root cause analysis Drive incident resolution , problem management, and continuous service improvement Implement and enhance monitoring, logging, and alerting solutions Python Development Design, develop, and maintain scalable applications using Python Write clean, maintainable, and well-tested code ...

Clearance - High - DV 'Developed Vetting' UNLEASH YOUR POTENTIAL You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd line Engineers conduct … Authentication technologies. Have knowledge/experience with scripting. Have experience of producing and updating technical documentation to a high standard. Have excellent analysis and problem-solving skills. Possess excellent communication skills. Have ITIL3 or ITIL 4 at the Foundation level or above. KEY DUTIES System Support & Ticket resolution - Utilising ...

FastAPI JavaScript, TypeScript React or Angular REST APIs, Swagger/OpenAPI SQL Server, PostgreSQL, NoSQL and vector databases Azure App Services, Azure Functions, API Management Docker, Kubernetes (AKS) Azure DevOps, Git repositories, CI/CD pipelines Power Platform exposure beneficial (Power Apps, Power Automate, Power BI) Authentication and security … Contribute to technical best practices, coding standards, and modern engineering approaches across the technology estate Follow ITIL-aligned processes for change, release, incident, and problem management Required Experience Strong commercial experience as a Full Stack Developer or Full Stack Engineer within Financial Services, Investment Management, Banking ...

point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels•Adding to and updating all Knowledge Management systems to help support … service levels•Responsible for delivering assigned enablement projects to time and budget to achieve agreed objectives•Ensure that all changes follow the internal change management processes Decision Making/Freedom to Act: •Provides on-call support outside of regular business hours, as needed.•Due to the nature ...

point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA's • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels • Adding to and updating all Knowledge Management systems to help support … service levels • Responsible for delivering assigned enablement projects to time and budget to achieve agreed objectives • Ensure that all changes follow the internal change management processes Decision Making/Freedom to Act: • Provides on-call support outside of regular business hours, as needed. • Due to the nature ...

will help design, implement and maintain the organisation's cyber security capabilities.You will have a broad remit across Microsoft security technologies, identity and access management, vulnerability management, incident response, SIEM/SOAR, threat hunting and cloud security , while also providing security advice to technology projects and supporting security … capabilities. Administer and monitor Microsoft 365 security technologies , including Intune, Entra ID, Defender, Purview, Exchange Online, SharePoint and Teams. Support identity and access management, vulnerability management and security monitoring . Investigate and respond to security incidents, including SIEM/SOAR investigations and advanced threat hunting. Support security reviews ...

platforms. Monitor, troubleshoot, and resolve complex network issues across LAN, WAN, Wi-Fi, VPN, and firewall technologies. Lead technical investigations, root cause analysis, and problem management activities. Support infrastructure upgrades, migrations, and transformation projects. Maintain security best practices and support compliance requirements. Produce and maintain technical documentation, procedures … administering SharePoint Online. Experience with virtualisation technologies such as VMware or Hyper-V. Strong understanding of cybersecurity principles and infrastructure best practices. Excellent problem-solving and analytical skills. Ability to work independently and manage competing priorities. Desirable Skills Microsoft certifications (Azure, Microsoft 365, Security, or Infrastructure related). Experience ...

client is a growing UK Software product company providing workforce management software to 100’s of customers across the UK. They're investing in the maturity of their support function and are looking for a Technical Support Analyst (1st line/Service Management) to help shape how they … resolving customer issues within SLA. Own the lifecycle of significant incidents, from triage through to resolution and post-incident review. Build a lightweight problem management practice, driving root-cause analysis with Engineering. Act as the bridge between Customer Success, Product and Engineering during escalations. Improve ticketing tools, workflows ...

product launches and releases, working closely with Development, Product, Testing, Security and IT teams to ensure platforms are ready for live service. Lead incident management, root cause analysis and service improvement activities, ensuring issues are resolved effectively and lessons are applied. Manage monitoring and observability, using tools such … platform performance. Oversee cloud infrastructure, environments and costs, identifying opportunities for optimisation and improved efficiency. Support the implementation of secure networking, CDN and certificate management solutions, including technologies such as Akamai or Cloudflare. Maintain operational standards, documentation, runbooks, KPIs and SLOs across the DevOps function. Manage third-party suppliers ...

projects. Act as a technical escalation point and subject matter expert. Work within an ITIL-based service environment, supporting SLAs, KPIs and change/problem management. Participate in a 24/7 on-call rota. Build strong customer relationships and deliver a high level of technical service. Occasionally travel … servers VMware ESXi/vSAN Load balancing and network monitoring Defender/Sentinel/SIEM HLD/LLD documentation ITIL, incident/change/problem management About You You'll be a proactive, self-motivated Network Engineer with: Strong troubleshooting and problem-solving skills Excellent communication ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

Manage the ongoing delivery of contracted services, SLAs and KPIs Lead quarterly service reviews with customers and internal stakeholders Oversee Major Incident, Change and Problem Management processes Manage escalations calmly and ensure positive customer outcomes Produce and continually improve service reports and documentation Maintain service handbooks, introduction plans … customer-specific processes Identify service improvement opportunities and take ownership of delivery Work closely with technical teams, vendors, sales and account management Identify opportunities to expand managed services within existing customers What we’re looking for Experience in Service Delivery Management within a cybersecurity, SOC or managed services ...

data distribution platforms. Designs builds and optimises TSQL code stored procedures functions views and data models to produce trusted security risk reporting and records management taligned datasets. Engineers resilient batch and near real time data processing with strong data profiling root cause analysis and incident problem management. Owns … query plans indexing strategy partitioning statistics IOCPU optimisation to meet SLAs. Works with engineers analysts and control owners to translate security risk and records management requirements into robust schemas data quality rules lineage and reconciliations ensures solutions are testable supportable and compliant. Leads by example through peer reviews coding ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...