26 to 50 of 131 Permanent Problem Management Jobs

Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices across … SLOs, error budgets, resilience, and reliability. Experience with observability and monitoring tools such as Dynatrace or similar. Experience supporting production platforms including incident and problem management. Exposure to AIOps practices and automation for proactive issue detection and resolution. Ability to work in client-facing environments and travel as required. ...

platform automation initiatives where appropriate. Reliability & Operations Monitor platform health, availability, and performance. Develop operational dashboards, metrics, alerting, and observability solutions. Participate in incident management, root cause analysis, and problem management activities. Improve platform resilience through automation, testing, and operational excellence practices. Support disaster recovery and business … cloud security best practices and secure-by-design principles. Collaborate with security teams to address vulnerabilities, risks, and compliance requirements. Support identity and access management, secrets management, encryption, and security monitoring. Contribute to security audits, compliance reviews, and remediation activities. Collaboration & Leadership Act as a technical mentor ...

varied role combining service operations, customer support, service reporting and operational improvement responsibilities. You'll be involved in customer onboarding activities, service monitoring, problem management, reporting and supporting the delivery of high-quality services across a portfolio of bespoke software solutions. The successful candidate will help ensure service … operational efficiency and deliver an exceptional customer experience. Key Duties: Manage and progress incidents, problems and service requests through to resolution Take ownership of problem records, ensuring long-standing issues are driven through to completion Support customer onboarding activities and project implementations Assist with change management and release ...

core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware lifecycle Ensure reliable connectivity between legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners …/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets, including ...

Prem Infrastructure Team, providing expert troubleshooting, solution implementation, and performance optimisation across server, storage, and virtualisation layers. Daily duties include performance monitoring, patch management, capacity planning, image deployment, system builds, BAU operational support, and proactive identification of risks and service improvements. Alongside BAU tasks, you will work extensively … cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise Server ...

staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement. Key Responsibilities Team Leadership & Management Lead, manage, and develop a team of ~14 technical staff across multiple disciplines Conduct regular 1:1s, performance reviews, and coaching sessions Manage resource … processes Ensure timely response and resolution of incidents and service requests Act as an escalation point for complex or high-priority issues SLA & KPI Management Own and report on service desk performance against SLAs and KPIs Monitor metrics such as: First Response Time Resolution Time (MTTR) First Contact Resolution ...

continual improvement across operations, support, and service delivery. Infrastructure Operations Team Lead Responsibilities Lead and develop Infrastructure Operations and Application Support teams Manage incident, problem, change, and service management processes Drive operational performance, resilience, and continuous improvement Coordinate releases, deployments, and operational readiness activities Manage suppliers, service providers … licensing, and reporting Work closely with Engineering, Security, and business stakeholders Infrastructure Operations Team Lead Requirements Experience leading IT Operations, Infrastructure, Support, or Service Management teams Strong knowledge of incident, change, and problem management Experience delivering operational services in business-critical environments Proven stakeholder and supplier management ...

technology business providing services to large enterprise customers across multiple sectors. This is an excellent opportunity for an experienced customer service professional who enjoys problem-solving, working in a fast-paced environment, and delivering exceptional service to clients. You will act as a key point of contact for customers … achieve team objectives Skills & Experience Previous experience within a customer service, service desk, helpdesk or support environment Excellent verbal and written communication skills Strong problem-solving and troubleshooting abilities Proactive approach with strong attention to detail Ability to prioritise workload and work independently Comfortable working in a fast-paced ...

maintenance Operational support of platform services (e.g. PAM, PKI, cross-domain solutions) in live environments Platform administration including patching, upgrades, configuration, and account management Monitoring, alerting, and incident response for platform services Incident and problem management, including troubleshooting and root cause analysis Networking concepts (TCP/… services, or cross-domain/secure transfer solutions Use of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms) ITIL-aligned service management practices (incident, problem, change) Automation of operational activities (scripts, scheduled jobs, runbooks) Experience working in high-availability or 24/7 service environments Integration with ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point … responsible with the following: Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk ...

Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point … responsible with the following: Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk ...

range of blue-chip clients. The role The successful candidate will be assisting the IT Manager in all aspects of IT support including the management of our Managed Services Partner. We are looking for candidates that have appropriate IT certifications and have hands on experience and is an ambitious … support tickets raised and ensure they are given the appropriate priority and in some cases acted on instead of the MSP. Assistance with problem management and ongoing incidents, ensuring effective diagnosis and trend analysis in identifying underlying root causes and facilitating their documentation and resolution. Assist with providing ...

architecture goals Drive security technology evaluations and proof-of-concepts Build strong cross-organisational relationships and influence architecture/stakeholders Support security technologies lifecycle management Ensure security is embedded across wider technology domain architectures (working with other architects) Conduct/assist with peer reviews Evaluate and assess security risk … throughout application and system lifecycle management Stay current with security technologies and recommend adoption based on risk mitigation and business value Advise leadership on cybersecurity issues, processes, products and services Maintain oversight to ensure appropriate security controls are included in design and implementation Act as the cybersecurity SME contributing ...

major incidents, managing Dell VxRail and VMware VCF platform lifecycle operations, overseeing Veeam backup architecture and Azure DR strategy, and delivering capacity management reporting. You'll present complex RFCs at the weekly Change Advisory Board, manage vendor escalations with Dell, HPE, VMware (Broadcom) and Microsoft, and contribute to quarterly … call rota as the most senior responder, providing escalation support when the team needs it. What you'll be doing Incident response & problem management * Lead technical response to P1 and P2 major incidents * Own root cause analysis, delivering RCA reports within 5 working days of closure * Chair post ...

staff globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management, service performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone … worked in IT service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being developed. Key responsibilities: Lead and improve day-to-day IT service operations across the organisation. Establish clear service management ...

offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function. The Role IT Service Integration and Management (SIAM) Service performance, governance and continual improvement Major Incident and Problem Management Vendor and supplier management IT risk, controls and regulatory … remain resilient, customer-focused and fit for the future. About You You'll be an accomplished IT leader with significant experience in IT Service Management within a regulated environment. You'll bring Strong experience of SIAM and multi-supplier environments Expertise in IT governance, risk and operational controls Experience ...

issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills Experience or equivalent expertise troubleshooting … resolving, and maintaining information technology services Knowledge of front office trading applications and Equities markets Experience in Incident and Problem management Experience in using Unix commands Strong communication skills to translate technical language into meaningful business impact statements Working knowledge in one or more general purpose programming languages ...

consistency across live-service enhancements, backlog delivery and technical debt reduction. Ensure architecture aligns with business objectives while remaining scalable and supportable. Identity & Access Management Lead architecture for enterprise Identity & Access Management (IAM) platforms. Design and optimise identity life cycle processes including: Joiners, Movers & Leavers Role & Access Management … live service ownership. Support operational readiness, knowledge transfer and runbook creation. Ensure solutions remain maintainable beyond project delivery. Provide architectural guidance during Incident and Problem Management activities. Essential Skills & Experience Extensive Enterprise Identity & Access Management (IAM) experience Proven experience as a Lead/Senior Architect on complex ...

Entra. Microsoft Intune. Meraki networking. Legacy technologies including Windows Server, Active Directory and Cisco networking. Remote telephone support and customer service. Incident, request and problem management within an IT Service Management environment. Desirable Qualifications IT-related qualifications (BTEC, A Level, HNC or equivalent). ITIL v4 Foundation. ...

timely incident resolution. -Provide high-level communications and stakeholder updates during critical incident bridges. -Liaise with process leads and business units to ensure structured problem management follow-up. -Maintain thorough documentation and incident logs for reporting and audit purposes. Required Skills and Experience: -Extensive experience in managing Major … work under extreme pressure and manage critical incidents end-to-end. -Strong communication, leadership, and coordination skills. -Familiarity with ITIL framework and incident/problem/change management tools. -Comfortable working on rotational shifts, including nights and weekends. Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email: psharma@vallumassociates.com ...

support, plan and undertake project work, including design, and service improvement work. Ensure technical documentation is created and kept up to date IT Estate Management Work within the team to support the Infrastructure and Systems Operations across all sites. Ensure patch management systems are sufficiently robust. Infrastructure … ensure the hosted estate, LAN and WAN infrastructure are up to date and performing correctly. Technical Support Provide technical support through Incident, Change & Problem Management procedures. Working with the Service Delivery Team and other vendors to ensure escalated tickets are dealt with correctly. Coordinate the analysis/troubleshooting ...

design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue … automation initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum 3 years). ...

/400 (iSeries) platform and modern application systems. Monitor security events internally and coordinate responses with external SOC/MDR partners. Leadership & Vendor Management Lead, mentor, and develop the Infrastructure and Network team. Act as the primary contact for ISPs, hardware vendors, and managed service providers (MSPs). Oversee … infrastructure budget planning, spend control, and hardware procurement. Required Skills & Experience 10+ years’ experience in IT infrastructure management, ideally within a large-scale retail or wholesale environment. Strong expertise in TCP/IP, routing, switching, firewalls, and Azure networking (ExpressRoute/VPN). Proven experience with Windows and Linux ...

processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support … escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd/ ...