26 to 50 of 106 Permanent Problem Management Jobs

their team on a full-time onsite basis in Stoke-on-Trent. This role offers the opportunity to take ownership of core IT Service Management processes while leading a team within a secure and fast-paced operational environment. The Role As Service Operations Manager, you will be responsible … Service Operations, ensuring the effective delivery of IT services across live environments. You will play a key role in driving best practice across Incident, Problem, and Change Management, while acting as a deputy to senior leadership. Key Responsibilities Lead, mentor, and develop Service Operations team members through regular ...

Oversee month and year-end closings Manage audits Maintain relationships with tax authorities Monitor cash flow and liquidity Higher degree in Finance, Economics or Management Sciences At least 7 years of experience in Finance You have a professional level in English. A knowledge of French or Dutch … globally, opening opportunities for broader finance or operational roles Contribute to an innovative company transforming the logistics sector Interpreting Data, Tax, Cash flow, Liquidation, Problem Management, Management Science, Economy, Driving business, Finance, Audit management, Technology, Year End Close, Business Insights JBRP1 ...

creation of the service catalogue defining the services that encompass the programme and how the client organisation can engage for uptake 3. Stakeholder Management: Collaborate closely with the client, service teams and third-party suppliers in the delivery of the in-life service. Maintain open lines of communication with … service improvement strategy for the contract. 4. Governance and Service Reporting Experience in establishing service governance to encompass Service structure Organisation Design Business Relationship Management Business Service Planning Service Level Management 5. Risk Management and Issue/Problem Resolution: Experience in risk management. Experience in incident ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical … skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive continuous improvement, and ensure smooth transition ...

call rotations. Review, maintain, and enhance operational runbooks, SOPs, and knowledge base documentation. Contribute to service reviews, root cause analysis (RCA), and problem management activities. Ensure compliance with security, governance, and operational standards. Collaborate with Service Delivery Managers to meet SLA/SLO targets and maintain high customer … satisfaction. Skills and experience Strong hands-on experience with Palo Alto firewalls (VM-Series). Proficiency with firewall management platforms such as Strata Cloud Manager and Panorama. Familiarity with GlobalProtect. Experience with Cloudflare services. In-depth knowledge of routing protocols, particularly BGP, including: Prefix-lists,Route-maps ...

Head of SAP COE One of our largest Logistics & Transportation management clients are actively seeking a Head of SAP Centre of Excellence to require delivering the ongoing development of technology systems that support complex, high-volume operational environments across multiple UK sites. You will be responsible for keeping applications … running, major incident management, problem management & project delivery of new systems. You will be heavily involved in strategy design for SAP Upgrades and New SAP Implementations across the organisation reporting directly into the Head of IT delivery solution having a massive influence on the early phases ...

value, minimize risk and improve the overall control environment of State Street Corporation and its subsidiaries. You will interact and communicate regularly with executive management and have tremendous insight into all parts of the company's daily operations. Why this role is important to us The team you will … covering IT governance, systems infrastructure, information security, application controls, and operational activities. Perform independent and objective assessments of risks and controls to improve risk management practices. Assess systems and supporting controls for compliance with laws, regulations, company policies and meet business needs. Recommend control improvements to mitigate key risks. ...

support requests and incidents Monitor Deskside performance metrics and implement improvements as needed Coordinate with other IT teams to ensure seamless service delivery Process Management: Develop and maintain standard operating procedures (SOPs) for deskside support Ensure adherence to ITIL best practices and organizational policies Identify and implement process improvements … enhance service efficiency and effectiveness Incident and Problem Management: Oversee the management of incidents and problems, ensuring root cause analysis and resolution Maintain and update the Known Error Database (KEDB) and knowledge base Asset and Inventory Management: Ensure accurate tracking and management of IT assets ...

summary The purpose of ISO20000 Change Management is to ensure that changes to IT Services are controlled and managed effectively, enabling beneficial changes to be made with minimum disruption to IT services. Problem Management identifies and manages problems using preventative methods, identifying potential IT incidents, and managing … root cause. The Problem and Change Manager will have overall responsibility for the development, implementation and delivery of ITIL (ICT best practice) Change and Problem processes for South West Ambulance NHS Foundation Trust (SWASfT) and is responsible for ensuring their compliance with ISO 20000 2018 Standards. The role ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

London . Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiple DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

London . Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLAs. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

ensure that change within the database environments is managed and controlled effectively alongside innovation being progressed safely. What you'll be doing Support and problem solve on all Production databases as a priority alongside supporting the databases within the Pre-Production environment through proactive identification of risk, swift resolution … proactive steps to improve and maintain your skills, knowledge, and behaviours. To display collaborative behaviours and excellent verbal/written communication skills. ITIL Service Management awareness (Incident, Change and Problem Management processes). The self-motivation and desire to keep knowledge current in regards to database technologies ...

term career progression within a growing business Supportive and collaborative working environment Bonus Private Healthcare Business Application Manager – Job Overview Lead governance and operational management of business applications across the organisation Define and maintain role-based access controls and permission frameworks Ensure systems align with security standards including Cyber … performance, and adoption, providing data-led improvement recommendations Identify opportunities for optimisation, consolidation, and efficiency across platforms Promote strong data governance, quality, and information management practices Support IT service management processes including incident, request, and problem management Develop user guidance, training materials, and knowledge resources Establish ...

term career progression within a growing business Supportive and collaborative working environment Bonus Private Healthcare Business Application Manager - Job Overview Lead governance and operational management of business applications across the organisation Define and maintain role-based access controls and permission frameworks Ensure systems align with security standards including Cyber … performance, and adoption, providing data-led improvement recommendations Identify opportunities for optimisation, consolidation, and efficiency across platforms Promote strong data governance, quality, and information management practices Support IT service management processes including incident, request, and problem management Develop user guidance, training materials, and knowledge resources Establish ...

technologies. Lead platform security and governance, ensuring compliance with internal policies and industry best practices-particularly within secure or regulated environments. Oversee incident and problem management for M365 services, ensuring timely resolution, root-cause analysis, and continuous improvement. Champion user experience and customer satisfaction, developing strong relationships with … compliance-driven environments. Strong leadership capabilities with experience guiding technical teams and driving high performance. Customer-focused approach with excellent communication and stakeholder-management skills. Hands-on experience developing and delivering technology roadmaps. Strong problem-solving and organisational skills. Competence in ITIL-aligned service management; ITIL certification ...

Senior Service Desk Analyst who will be responsible for delivering high-quality technical support across the LCST programme. This role provides advanced incident and problem management, supports ITIL-aligned processes, and acts as a technical escalation point for the Service Desk and operational teams. Operating within a complex … environment, the role ensures service stability, drives continuous improvement, and contributes to broader operational governance while working closely with engineering, infrastructure, cloud, and service management teams. The Senior Service Desk Analyst will be a senior point of contact for stakeholders, supporting less experienced team members in delivering an excellent ...

users • Act as the first point of contact for trading-related application issues • Ensure minimal disruption to trading activities by resolving incidents quickly Incident & Problem Management • Monitor trading systems and proactively identify issues • Manage incidents in line with SLA/KPI targets • Perform root cause analysis and implement … lifecycle • Front office workflows • Experience supporting trading desks is highly desirable Soft Skills • Excellent communication skills (ability to interact with traders under pressure) • Strong problem-solving and analytical mindset • Ability to work in a high-pressure, real-time environment • Proactive and ownership-driven attitude ⸻ Education & Experience • Bachelor ...

effectiveness and efficiency of ITIL processes Identify, record and manage all service vulnerabilities which impact or may impact the Customer Review existing IT Service Management processes, particularly Problem Management, present recommendations for service improvements and manage the changes associated with the recommendations agreed for implementation What ...

effectiveness and efficiency of ITIL processes Identify, record and manage all service vulnerabilities which impact or may impact the Customer Review existing IT Service Management processes, particularly Problem Management, present recommendations for service improvements and manage the changes associated with the recommendations agreed for implementation What ...

Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes allocating tasks, maintaining contractual KPI commitments, producing … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

SharePoint, Office 365 and Jira. Automation through use of PowerShell, coding and APIs, Knowledge and interest in automation software i.e., Jenkins, AdTempus etc. Excellent problem-solving and analytical skills, evident via work experience or technical qualifications. An active knowledge of information technology, and a passion for keeping … troubleshooting desktop and system problems, diagnosing, and resolving hardware/software issues. Proficiency in Windows Server and Windows 10/11. Incident and problem management experience, provide effective solutions and workarounds to incidents and problems. Capability to prioritise and manage multiple open cases and small projects simultaneously. Solid ...

timely incident resolution. -Provide high-level communications and stakeholder updates during critical incident bridges. -Liaise with process leads and business units to ensure structured problem management follow-up. -Maintain thorough documentation and incident logs for reporting and audit purposes. Required Skills and Experience: -Extensive experience in managing Major … work under extreme pressure and manage critical incidents end-to-end. -Strong communication, leadership, and coordination skills. -Familiarity with ITIL framework and incident/problem/change management tools. -Comfortable working on rotational shifts, including nights and weekends. Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email: psharma@vallumassociates.com ...