Permanent Problem Management Job Vacancies

26 to 50 of 300 Permanent Problem Management Jobs

Junior BI Developer (PowerBI/ServiceNow)

London, South East, England, United Kingdom
Human Capital Ventures
role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in Business Intelligence, Data Analysis, Service Reviews, Reporting … reviews with internal and external stakeholders using live data from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective … and consistency in ServiceNow reporting modules. Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions. Present key findings and insights to senior management with clarity and confidence. Serve as a bridge between service owners, process managers, and technical teams. Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem More ❯
Employment Type: Full-Time
Salary: £34,000 - £40,000 per annum
Posted:

Service Delivery Manager

London, United Kingdom
Lendscape
through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving? We're looking for a Service Delivery Manager to join our collaborative team and be a trusted partner to our customers post-implementation. In this … and effectiveness of ongoing service delivery to assigned customers. Acting as the primary post-implementation contact, the SDM ensures that customer expectations are met or exceeded through proactive relationship management, effective service coordination, and a deep understanding of each customer's operational goals. The SDM is responsible for maintaining a strong and positive relationship with each customer, conducting regular … a key role in planning and overseeing such engagements ensuring delivery is efficient, well-communicated, and aligned with customer priorities. This is a hands-on role that blends account management, service quality oversight, coordination of minor projects, and operational excellence. It requires strong communication skills, attention to detail, and the ability to work cross-functionally to drive value and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Application Support Specialist

Woking, England, United Kingdom
Hybrid / WFH Options
Pyramid Recruitment Ltd
API integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support customers during UAT cycles, conduct internal testing, and collaborate with development teams to prioritise fixes. Incident & Problem Management – Manage major incidents, coordinate resolution efforts, and implement proactive fixes to prevent recurrence. System Monitoring & Support – Perform health checks, monitor alerts, and address issues proactively to minimise … troubleshooting guides, track key performance metrics, and drive service improvements. Skills & Experience: Must have proficiency in SQL for Querying. Experience with UAT support for customers. Experience in patching, change management, and deployment support. Strong knowledge of Windows Server, VMware, Hyper-V , and Networking (Active Directory, DNS, DHCP, Firewalls). Familiarity with Cloud & SaaS Technologies (Microsoft Azure, Office 365, Azure More ❯
Posted:

Senior Service Delivery Analyst

Clydebank, Scotland, United Kingdom
Hybrid / WFH Options
Nine Twenty Recruitment
user training and communication related to IT procedures. Mentor junior support analysts when required. Attend meetings on incidents, changes, and project updates. Follow standardised procedures for Incident, Change, and Problem Management. Candidate Requirements: HNC/HND or equivalent relevant experience. Strong background in a fast-paced IT support environment, ideally with remote user support. Excellent problem-solving and More ❯
Posted:

Support Team Incident Manager

Bristol, Gloucestershire, United Kingdom
Route 101 Ltd
to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within … the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on-hold times More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Service Desk Analyst

Antwerpen, Belgium
IKO Waterproofing and Insulation EU
Deliver 2nd-level support, including deskside assistance and occasional travel to regional sites, while ensuring accurate ticket documentation, prioritization, and escalation when required. Identify trends in incidents to aid problem management, record system outages, and provide basic end-user training on IT tools and processes. Manage IT equipment tracking and recovery, coordinate vendor escalations, and author or update … knowledge base articles and technical documentation. Participate in on-call rotations for after-hours support and follow IT service management practices, including change, incident, and problem management processes. What We're Looking For Our ideal candidate has: A Bachelor's degree in IT, Computer Science, or a related field. 2+ years of Level 1 IT support experience More ❯
Employment Type: Permanent
Salary: EUR Annual
Posted:

Service Delivery Manager - 3 month FTC

London, United Kingdom
Hybrid / WFH Options
Two Circles
applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a … departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. You will also get opportunities to sharpen your project and change management skills by supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand. Your main duties & responsibilities: Developing, implementing and assuring ITSM practices across … Working closely, collaboratively and effectively with other Two Circlers in Technical and Business Enablement roles to ensure the delivery of the best possible Technology Experience Supporting with creation and management of useful documentation and training materials Managing suppliers and key partners involved in delivering our services Proactively monitoring and reviewing service performance metrics and taking action where appropriate Communicating More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT ServiceDesk Manager

London, United Kingdom
Tottenham Hotspur Football Club
s head office at Lilywhite House but will also support operations at the stadium, training ground, and other club facilities . This role requires a strong leader with exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and manage the IT Service Desk … team , ensuring high-quality technical support and a strong service culture. Oversee incident management, problem management, and request fulfillment , ensuring all issues are resolved efficiently. Act as an escalation point for complex or high-impact IT issues. Drive continuous service improvement by analyzing technology usage and recommending enhancements. Ensure Service Desk processes are documented , optimized, and aligned … with ITIL v4 best practices . Take ownership of ITSM management processes , ensuring all IT service requests are effectively handled. Provide IT support leadership for match days and major stadium events , ensuring technology operates seamlessly. Ensure technology services run reliably and perform optimally across all club sites. Manage and report on Service Desk performance metrics , identifying areas for improvement. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Product Managament Lead - Dynamics 365

Brussel (Stad), Brussel, Belgium
Hybrid / WFH Options
Eurofins
to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Job Description In a nutshell As a Product Management Lead, you will be pivotal in leading the integration of business processes and product management strategies across our global operations, particularly focusing on the implementation and optimization of … who oversees the delivery team in India and the Solution Architect in charge of the technical roadmap of the CRM Program. How can you help us? As a Product Management Lead, you will: Lead Product Management & Business Integration by: Leading the strategic planning and execution of product management initiatives, ensuring alignment with business goals. Overseeing the integration … team, guiding them in gathering and analysing requirements and translating them into product features. Lead Business Analysis, by: Conducting thorough business analysis in areas of CRM, including customer data management, sales, marketing, and customer service. Preparing functional documentation and design CRM customizations (FRD, SDD). Managing the Business Analysts on the team, ensuring they effectively conduct business analysis and More ❯
Employment Type: Permanent
Salary: EUR Annual
Posted:

Oracle Service Delivery Manager

Reading, England, United Kingdom
Hybrid / WFH Options
Mastek
/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the Exec Sponsor. Being a visible, engaged and active leader who creates an open and honest culture. Directing service operations to … provide a high-quality service that is tailored to the needs of the customer (e.g. Event, Incident, Problem, Knowledge, Change Management etc.). Working with internal, customer and third-party stakeholders to build relationships and enhance business value provided through IT Services. Providing a clear view of service health through effective reporting of SLAs & KPIs. Setting the vision … to customer escalations. Providing Thought Leadership to explore opportunities that will mature our service offering, provide added value to our customers, and establish long-term partnerships. Working with Service Management & Leadership peers across Mastek to: Disseminate the business vision, progress & pertinent actions across internal teams. Constructively challenge and contribute to new initiatives. Enhance our service offerings by providing a More ❯
Posted:

Digital Support Specialist - London / Hybrid

London Area, United Kingdom
Hybrid / WFH Options
RSSB
end-user devices and infrastructure but also enterprise platforms, including Microsoft 365, Entra ID, and Dynamics 365. The role is integral to onboarding and offboarding processes, device and access management, and the administration of collaboration tools such as Teams and SharePoint. The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to continuous … software, applications, and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … AV setups, hybrid meeting tools, and live-streaming technologies. Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯
Posted:

Digital Support Specialist - London / Hybrid

City of London, London, United Kingdom
Hybrid / WFH Options
RSSB
end-user devices and infrastructure but also enterprise platforms, including Microsoft 365, Entra ID, and Dynamics 365. The role is integral to onboarding and offboarding processes, device and access management, and the administration of collaboration tools such as Teams and SharePoint. The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to continuous … software, applications, and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … AV setups, hybrid meeting tools, and live-streaming technologies. Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯
Posted:

Service Delivery Manager

Midlands, UK
Hybrid / WFH Options
InfoSec People Ltd
Service Delivery Manager to join their Intelligent Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT service delivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the Service Delivery Lead to ensure services are delivered effectively, suppliers are aligned … metrics, identifying improvement opportunities. Apply and maintain security controls and perform risk assessments. Investigate and address IT issues, supporting preventative and remedial actions. Core Competencies & Focus Areas Service Level Management (SFIA Level 4) – Track and improve service quality and delivery. Asset Management – Maintain full visibility and control of IT assets. Financial Management – Support budgeting, compliance, and cost … control. Supplier & Contract Management – Evaluate and enhance vendor performance. Information Security – Apply appropriate controls and assess risks. Problem Management – Investigate recurring issues and identify long-term solutions. What You’ll Bring Degree in IT, Computer Science, Business Administration or related field. Industry certifications such as ITIL, PMP/PRINCE2, ISO/IEC 20000, COBIT, or relevant Information More ❯
Posted:

Service Delivery Manager

West Midlands, England, United Kingdom
Hybrid / WFH Options
InfoSec People Ltd
Service Delivery Manager to join their Intelligent Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT service delivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the Service Delivery Lead to ensure services are delivered effectively, suppliers are aligned … metrics, identifying improvement opportunities. Apply and maintain security controls and perform risk assessments. Investigate and address IT issues, supporting preventative and remedial actions. 📌 Core Competencies & Focus Areas Service Level Management (SFIA Level 4) – Track and improve service quality and delivery. Asset Management – Maintain full visibility and control of IT assets. Financial Management – Support budgeting, compliance, and cost … control. Supplier & Contract Management – Evaluate and enhance vendor performance. Information Security – Apply appropriate controls and assess risks. Problem Management – Investigate recurring issues and identify long-term solutions. 🎓 What You’ll Bring Degree in IT, Computer Science, Business Administration or related field. Industry certifications such as ITIL , PMP/PRINCE2 , ISO/IEC 20000 , COBIT , or relevant Information More ❯
Posted:

Service Delivery Manager - Engineering Services

Cheadle, Staffordshire, UK
Thales
THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched Pension up to … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and … performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident lifecycle. Manage customer satisfaction, long term interests and service improvement More ❯
Posted:

Service Delivery Manager - Engineering Services

Cheadle, England, United Kingdom
Thales
THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched Pension up to … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and … performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident lifecycle. Manage customer satisfaction, long term interests and service improvement More ❯
Posted:

Senior Field Service Technician

Netherlands
Astreya
as a primary point of contact for clients, ensuring timely and accurate resolution of their issues. Inventory: Deploy and recover assets and accessories. Assist in workstation dressing. Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities. Room & Audio Equipment Support: Support a complex and fast-paced environment focused on video conference rooms, ensuring audio … and visual quality and troubleshooting any issues or requests. Participate in installing AV equipment and displays. Ticket Management: Ensure assigned support request tickets are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, typically tracked through ticketing systems. Utilize the defined ITSM System to properly manage work related to service … and escalate issues that cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate with your supervisor when encountering errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices. Service Delivery Oversight & Performance Monitoring: Oversee service delivery across designated client sites/buildings/SCAs. More ❯
Employment Type: Permanent
Salary: EUR Annual
Posted:

Service Delivery Manager

Cheltenham, Gloucestershire, United Kingdom
Hybrid / WFH Options
Commercial
Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain service quality Create, develop and … to face service review meetings with service sponsors and stakeholders Review Disaster Recovery and Business Continuity provision to ensure such services are fit for purpose Lead the recruitment and management of technical staff including personal development and training Provide an escalation point for incidents, change and problem management Review incidents and service requests ensure the highest quality … standards are maintained About you Proven experience in proactive IT service management and delivery. Strong understanding of IT infrastructure, Microsoft 365, Azure, cloud solutions, virtualisation, security, and BCDR solutions. Skilled in defining services, setting clear metrics, and aligning contracts with business objectives. Experience delivering/supporting complex IT projects and enterprise technologies. Self-motivated, proactive, and skilled at leading More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager - Engineering Services

Cheadle, Staffordshire, United Kingdom
Hybrid / WFH Options
Thales Group
Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Incident Analyst FTC

Bristol, Avon, South West, United Kingdom
Hybrid / WFH Options
Hargreaves Lansdown
love to hear from you! About the role We are looking for an Incident Analyst on a 12 Month Fixed Term Contract. The Incident Analyst will the perform daily management of the incident backlog through the effective collaboration with the Service Desk and resolver teams. The role will help develop a centralised information repository to enable the efficient identification … and resolution of incidents across all priorities when they occur. Reporting to the Incident Manager you will aid with the adoption and continual improvement of the Incident Management process and all associated procedures. As an Incident Analyst in HL you will have the opportunity develop your technical and non-technical skills, with the prospect to further your career in … IT Service Management to become a Service Delivery Manager, Relationship Manager, Service Level Manager or Process Owner for any other ITIL processes. What you'll be doing Management of the incident backlog, ensuring incidents are resolved within agreed SLAs. Analyse incident data to identify trends and opportunities for improvement. Ensure the quality of incident data meets specified requirements. More ❯
Employment Type: Permanent, Part Time
Posted:

ICT Systems Support Analyst

Cwmbran, United Kingdom
Aneurin Bevan University Health Board
ensure optimal performance, security, and reliabilityacross all systems. Experience of ICT support role encompassing some of the following:? VMWare/Patching/Server? Hardware/Server Storage/AD? Management and Group? Policy/Backup and Restore/File Services/Application Installation and Configuration Experience of setting up new servers and services in a variety of settings including … benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support … documentation, procedures. Achieve and maintain compliance with organisational level service agreements. Manages the operational Systems Environments affecting the whole health board. Contributes towards ICT Strategy. Works as part of problem management team to determine root cause analysis. Work with external suppliers to escalate Major Digital Incidents. Works with external Suppliers and contributes towards contracts negotiation and requirements. Person More ❯
Employment Type: Permanent
Salary: £30420.00 - £37030.00 a year
Posted:

Service Delivery Manager

Chippenham, Wiltshire, United Kingdom
Hybrid / WFH Options
Mintivo
and the chance to build a successful career. Main Duties Lead the Service Desk team in delivering exceptional end-user support, Utilising Service now to oversee incident, request, and problem management, and ensuring SLAs and KPIs are consistently met (training provided). Provide guidance and mentoring to technical engineers to support their professional development and growth. (technical support … Security operation centres), to ensure operational needs are met. Essential Skills & Experience Ability to adapt during changing phases of service maturity Experience of leading a service desk/line management experience Experience of IT service Management toolsets Ability/willingness to utilise technical expertise of colleagues to summarise/portray information to stakeholder Strong leadership and communication skills … drive service improvements, and engage stakeholders effectively Have a high-level understanding of common technical terms ITIL v3/v4 certification, with an emphasis on Incident, Change, and Service Management processes. High level awareness following technical terms AWS (hosting platforms), service now (ITSM Toolset), Cyber security (protection of IT system) Familiarity of project toolset/processes (project boards, Gannt More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Operations Project Management Analyst (Senior) with Security Clearance

Maryland, United States
Indotronix International Corp
Job Title: Operations Project Management Analyst (Senior) Pay Rate: 60/hr W2 + 7/hr referral Location: Ft Meade, MD Duration: 6 Months Temp to Perm Top Requirements Active TS/SCI clearance 12+ years exp AND a Bachelors degree, or +4 years exp in lieu of Bachelors or -2 years exp with Masters Sec+ cert, or … any other DoD IAT Level II cert ITIL v3 or v4 Client is currently seeking an Operations Project Management Analyst for a large Government Integrator in the Baltimore Metro area. This Operations Project Manager will support the Service Operations Service Management Office (SOSMO) providing an ITIL (Information Technology Infrastructure Library) based methodology for Change, Incident, and Problem … and releases & deployments Collect, measure, and report on key performance indicators and critical success factors for both the SMO program and SMO functions to include at a minimum Incident Management, Problem Management, Change Management, Release & Deployment Management, Event Management, along with Capacity and Availability measures in support of Performance Management activities. Ability to More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Restaurant Technology Problem Manager

London, United Kingdom
Hybrid / WFH Options
McDonald's Corporation
agenda in 2025 and beyond; there is no better time to join us and play an instrumental part in improving and evolving technology within the business. The Restaurant Technology Problem Manager will be responsible for identifying and reducing reoccurring issues within our restaurants and services. These improvements could be technical, procedural or behavioural and will require working with multiple … partners and functions to achieve these goals. What will my accountabilities be? As a Restaurant Technology Problem Manager, you will be responsible for owning ITIL Problem Management and Service Data Analytics whilst managing a team of Site Reliability Engineers and Level 3 technical subject matter experts. Your accountabilities could be refined as follows: Own ITIL Problem & Change Management Take ownership of ITIL Problem Management activities, proactively identifying, addressing and fixing root causes of incidents and recurring issues within the system. Observability lead, promoting stability across the estate by collaborating with cross-functional teams to implement preventive measures. Actively take part in ITIL Change Management processes, ensuring that changes to the system More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Head of Service Management

Alderley Edge, Cheshire, United Kingdom
Royal London
language, education, ethnicity and cultural background, gender and gender identity/expression, sexual orientation, generation, age, socioeconomic background, neurodiversity, religious background, abilities or disability. Job Title: Head of Service Management Contract Type: Permanent Location: Edinburgh/Alderley Working style: Hybrid 50% home/office based Closing date: 30th June 2025 As Head of IT Service Management, you will … lead a diverse and high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and Availability Management, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping and executing the IT service strategy, ensuring … the delivery of consistent, customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business goals, support major incident response and post-incident reviews More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
Problem Management
10th Percentile
£32,100
25th Percentile
£38,500
Median
£50,000
75th Percentile
£65,000
90th Percentile
£70,000