26 to 50 of 210 Permanent Problem Management Jobs

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology, and vendor … have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction More ❯

IT operations for all financial trading applications for BGC Partners and associated entities. The department consists of several individual disciplines including customer-facing support (“eOperations”), technical support and system management (“Production Support”), and IT Service Management (Incident, Problem, Change, and associated governance routines). We are seeking a qualified candidate for the following position: IT Service Management (Incident, Problem & Change) Process Manager Assist with the running and development of the ITSM function, through the support and continual improvement of key (Major) Incident, Problem and Change Management processes. The ITSM Analyst, reporting to the Global Head of IT Service Management. Support the management of Major Incidents, ensuring efficient resolution and providing effective stakeholder … follow the required framework. Facilitate Major Incident reviews to establish actions to prevent or mitigate future Incidents, recording details to ensure traction and to support Senior Stakeholder reporting. Drive Problem diagnosis, both reactive and proactive, to ensure required actions are agreed, prioritised and tasks assigned are monitored through to completion. Identify Incident and Problem trends, working with IT More ❯

IT operations for all financial trading applications for BGC Partners and associated entities. The department consists of several individual disciplines including customer-facing support (“eOperations”), technical support and system management (“Production Support”), and IT Service Management (Incident, Problem, Change, and associated governance routines). We are seeking a qualified candidate for the following position: IT Service Management (Incident, Problem & Change) Process Manager Assist with the running and development of the ITSM function, through the support and continual improvement of key (Major) Incident, Problem and Change Management processes. The ITSM Analyst, reporting to the Global Head of IT Service Management. Support the management of Major Incidents, ensuring efficient resolution and providing effective stakeholder … follow the required framework. Facilitate Major Incident reviews to establish actions to prevent or mitigate future Incidents, recording details to ensure traction and to support Senior Stakeholder reporting. Drive Problem diagnosis, both reactive and proactive, to ensure required actions are agreed, prioritised and tasks assigned are monitored through to completion. Identify Incident and Problem trends, working with IT More ❯

IT operations for all financial trading applications for BGC Partners and associated entities. The department consists of several individual disciplines including customer-facing support (“eOperations”), technical support and system management (“Production Support”), and IT Service Management (Incident, Problem, Change, and associated governance routines). We are seeking a qualified candidate for the following position: IT Service Management (Incident, Problem & Change) Process Manager Assist with the running and development of the ITSM function, through the support and continual improvement of key (Major) Incident, Problem and Change Management processes. The ITSM Analyst, reporting to the Global Head of IT Service Management. Support the management of Major Incidents, ensuring efficient resolution and providing effective stakeholder … follow the required framework. Facilitate Major Incident reviews to establish actions to prevent or mitigate future Incidents, recording details to ensure traction and to support Senior Stakeholder reporting. Drive Problem diagnosis, both reactive and proactive, to ensure required actions are agreed, prioritised and tasks assigned are monitored through to completion. Identify Incident and Problem trends, working with IT More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

how these can be exploited and, where approved, leading their implementation; Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management; Ensuring all systems hosted within the Trust Data Centres are operating at their optimum performance, availability to IT users and integrity of their data … two or more information technology platforms: Server Virtualisation, Desktop Virtualisation, Data and Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server and Peripheral Hardware. - Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management and Availability Management. - Significant experience in leading highly complex technical problems to resolution, including team management More ❯

Head of Process Management/ITIL Process Manager Leeds area, Hybrid role – As Head of Process Management/ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful Head of Process Management/ITIL Process Manager will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As Head of Process Management/ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as Head of … Process Management/ITIL Process Manager would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

Up to £75,000 (DOE) Central London (3 days on-site per week) Permanent Are you an experienced Incident & Problem Manager eager to shape the future of enterprise technology? A leading fintech organisation is seeking a skilled professional to join their Enterprise Technology function in London. Job Title: Incident & Problem Manager Job Type: Permanent Working Arrangement: Hybrid … days on-site per week) Office Location: London This is an exciting opportunity to play a pivotal role in evolving incident and problem management frameworks, utilising cutting-edge technologies and AI-driven methods. You'll collaborate with a high-impact team, influencing strategic direction and fostering a culture of customer obsession, operational excellence, and growth. Responsibilities: Take ownership … of the management, communication, and resolution of incidents, working closely with Engineering, Product, Customer Services, and third parties to ensure rapid containment, resolution, and mitigation of customer impact. Deliver clear, concise, and executive-quality written communications during and after incidents, ensuring all internal and external audiences are accurately informed. Cultivate a culture of accountability and transparency across teams, ensuring More ❯

Job summary The Digital Incident and Problem Lead is a critical member of the DDaT service delivery team, primarily responsible for the resilience, continuity, and recovery of all digital services across the Trust and wider health system. A central function of the role is to develop and maintain a robust business continuity framework in line with best practices. This … identifying vulnerabilities and developing effective solutions to ensure continuous service availability for patients. In addition to strategic planning, the Lead is responsible for the practical aspects of incident and problem management. This includes developing and maintaining a comprehensive reporting and monitoring regime to oversee all plans, tests, incidents, and problems, categorized by type and severity. A key operational duty … with an imperative focus on reducing or avoiding risks to clinical (patient) safety, security, and information governance. The role demands strong leadership, communication skills, and specialist knowledge in incident management and business continuity, preferably in a 24/7/365 digital service environment. Main duties of the job We are seeking a proactive and skilled Digital Incident & Problem More ❯

ITIL Process Manager/Head of Process Management Leeds area, Hybrid role – As ITIL Process Manager/Head of Process Management you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful ITIL Process Manager/Head of Process Management will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As ITIL Process Manager/Head of Process Management you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as ITIL Process … Manager/Head of Process Management would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

our DevOps tool suite Collection and preparation of meaningful release and process KPIs for retrospective and iterative process optimization Supporting the implementation and optimization of ITIL-based processes (Event Management, Supplier Management, Incident, Change, and Problem Management), including ITIL-based KPIs (e.g., SLA-KPIs) Coordination of cross-departmental initiatives for product optimization from kick-off to … proof-of-concept Participation in the introduction and maintenance of standardized monitoring and escalation management in cases of KPI threshold violations Profil Several years of practical experience as a release manager, technical project manager or project manager in the IT software development environment Long-standing experience in external and internal stakeholder management (systems management, data management, test management, software development teams, ) Ability to keep the big picture in mind to understand the interrelationships of our software artifacts Proven experience in the implementation and optimization of ITIL processes Self-directed, independent and sustainable work Knowledge of the CI/CD pipeline, system environments, quality gates, release process and process design (Gitlab, Argo CD) Familiarity with More ❯

3rd line Support Engineer- Azure, MSP, Incident Management, Problem, Microsoft A leading provider of MSP services is seeking a solid and reliable 3rd Line Engineer to act as their engineer in major incidents. The role: This is a highly influential role within their managed services department, delivering best-in-class service to to all customers. You will have … a strong background in supporting Microsoft technologies, especially Azure, across cloud, modern workplace, endpoint management and security. As the 3rd Line Support Engineer, you will be focusing on resolving escalations, problems, and major incidents. You may, from time to time, need to visit our London-based customers in person to help resolve the most challenging troubleshooting cases, acting as … or a related field Experience in providing 3rd Line Technical Support Working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/RFOs Technical skills Strong in Microsoft Azure (including Azure Site Recovery, Windows More ❯

3rd line Support Engineer- Azure, MSP, Incident Management, Problem, Microsoft A leading provider of MSP services is seeking a solid and reliable 3rd Line Engineer to act as their engineer in major incidents. The role: This is a highly influential role within their managed services department, delivering best-in-class service to to all customers. You will have … a strong background in supporting Microsoft technologies, especially Azure, across cloud, modern workplace, endpoint management and security. As the 3rd Line Support Engineer, you will be focusing on resolving escalations, problems, and major incidents. You may, from time to time, need to visit our London-based customers in person to help resolve the most challenging troubleshooting cases, acting as … or a related field Experience in providing 3rd Line Technical Support Working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/RFOs Technical skills Strong in Microsoft Azure (including Azure Site Recovery, Windows More ❯

3rd line Support Engineer- Azure, MSP, Incident Management, Problem, Microsoft A leading provider of MSP services is seeking a solid and reliable 3rd Line Engineer to act as their engineer in major incidents. The role: This is a highly influential role within their managed services department, delivering best-in-class service toto all customers.You will have a strong … background in supporting Microsoft technologies, especially Azure, across cloud, modern workplace, endpoint management and security. As the 3rd Line Support Engineer, you will be focusing on resolving escalations, problems, and majorincidents. You may, from time to time, need to visit our London-based customers in person to help resolvethe most challenging troubleshooting cases, acting as the subject matter expert.The …/Information Technology, or a related fieldExperience in providing 3rd Line Technical SupportWorking in a busy MSP service desk environment in a structured, ITIL-drivenframework (including Incident, Change and Problem Management)Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/RFOsTechnical skillsStrong in Microsoft Azure (including Azure Site Recovery, Windows Virtual Desktop More ❯

Major Incident and Problem ManagerBridgend - hybrid 3 days a week onsiteSalary: up to £55k + benefits Benefits include 10% pension, private medical, annual bonusOur client is a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business.This is a key role in the ITSM … priority and major incidents through to resolution.Assess business impact and urgency of incidents.Accurately document incident recovery processes.Support incident reviews, planning meetings, and action tracking.Assist in root cause analysis and problem investigations.Maintain and update incident and problem tickets.Follow Problem Management processes during post-incident reviews.Generate reports with key metrics for incident and problem management.Assist in proactively … identifying potential issues.Drive and implement continuous service improvement initiatives.Skills/experience:Experience within a similar Incident and Problem Management roleStrong background within IT Service ManagementITIL Foundation certificationExcellent communication and stakeholder engagementStrong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group UKBy applying to this advert you are giving CPS Group (UK) Ltd authority to More ❯

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within … the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on-hold times More ❯

Major Incident and Problem Manager Bridgend - hybrid 3 days a week onsite Salary: up to £55k + benefits Benefits include 10% pension, private medical, annual bonus Our client is a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business. This is a key … through to resolution. Assess business impact and urgency of incidents. Accurately document incident recovery processes. Support incident reviews, planning meetings, and action tracking. Assist in root cause analysis and problem investigations. Maintain and update incident and problem tickets. Follow Problem Management processes during post-incident reviews. Generate reports with key metrics for incident and problem management. Assist in proactively identifying potential issues. Drive and implement continuous service improvement initiatives. Skills/experience: Experience within a similar Incident and Problem Management role Strong background within IT Service Management ITIL Foundation certification Excellent communication and stakeholder engagement Strong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group UK By More ❯

Major Incident and Problem Manager Bridgend – hybrid 3 days a week onsite Salary: up to £55k + benefits Benefits include 10% pension, private medical, annual bonus Our client is a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business. This is a key … through to resolution. Assess business impact and urgency of incidents. Accurately document incident recovery processes. Support incident reviews, planning meetings, and action tracking. Assist in root cause analysis and problem investigations. Maintain and update incident and problem tickets. Follow Problem Management processes during post-incident reviews. Generate reports with key metrics for incident and problem management. Assist in proactively identifying potential issues. Drive and implement continuous service improvement initiatives. Skills/experience: Experience within a similar Incident and Problem Management role Strong background within IT Service Management ITIL Foundation certification Excellent communication and stakeholder engagement Strong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood – CPS Group UK More ❯

skills, including the ability to work well under pressure and follow investigations through to logical conclusions Knowledge of Microsoft best practices for security configurations (policies), migration, and VMware VM management Management of infrastructure projects Experience of working with security, networking, server, software application management and support A good understanding of managing a Microsoft Active Directory-based network … Active Directory 2. SSO 3. Multi-Factor Authentication Knowledge cyber security best practices. 1. Best practices 2. Documentation 3. User Education 4. Auditing 5. IT and Email Security Change management - adhering to correct procedures to ensure that any changes are carried out successfully Problem management & incident management - liaising with relevant parties to achieve an acceptable resolution … An ability to remain composed when working in difficult situations, and to be proactive in leading the team toward resolutions The position will involve dealing with all levels of Management so therefore good verbal and written communication skills are essential Takes pride in providing excellent customer service Ability to absorb and retain information quickly Ability to present ideas in More ❯

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying … from home. Essential Skills Required: Experience in managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A … good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk More ❯

issues, liaising with internal stakeholders and service providers to ensure effective communication and service delivery.Maintain accurate documentation of IT service processes, procedures, and performance metrics. Generate regular reports for management review.Assisting the IT Service Delivery Manager with trend analysis on Service Delivery performance.Continuously develop an understanding of new and existing IT toolsets within the business in order to support … Delivery, or Sys Admin. Excellent communication skills. Excellent service and process improvement identification skills Understanding of Microsoft 365 Understanding of Genesys telecommunications software Strong IT service desk experience Asset Management (e.g., Jira Assets) Understanding of good email security practices (e.g., phishing awareness) Good overall security practices ITIL certification or demonstrable experience working in an ITIL aligned environment. Experience with … one, or more, Service Management tools (e.g., Jira or Service Now) Ability to understand technical disciplines Incident and problem management experience Strong troubleshooting and fault-finding skills. Strong cloud collaboration skills and experience Understanding of IT Security and compliance Ability to plan and prioritise workload. Some knowledge of change management Some knowledge of problem management More ❯

maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis … and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with … or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree. Required Skills 5 years experience in ITSM Processes such as Incident management, Event management, Problem management, and Service Request management. Active Security Clearance: TS/SCI + Poly About Us About Tensley Tensley Consulting is a Service-Disabled More ❯

Network Knowledge Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local The Opportunity : We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join our IT service management team. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL best practices. Responsibilities: Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for network operations Develop and enforce quality standards for network knowledge articles and documentation Monitor, manage, and maintain knowledge articles within ServiceNow … Conduct regular audits of the knowledge management system to ensure compliance with customer's policies, procedures, governance and ITIL guidelines Collaborate with network teams to capture, validate, and organize knowledge effectively Analyze and report on knowledge usage, gaps, and improvement opportunities Train staff on ITIL knowledge management practices and tools Ensure knowledge base articles are up-to-date More ❯