251 to 275 of 461 Permanent Problem Management Jobs

secure for internal users and engineering teams. This is a varied role with a strong operational focus, covering infrastructure support, systems administration, troubleshooting, lifecycle management and service improvement across a mixed technology estate. You will work closely with platform engineers, developers, security specialists and other stakeholders to support reliable … service availability, performance and capacity through monitoring, troubleshooting and proactive maintenance. Support containerised services and the underlying infrastructure they rely on. Maintenance and lifecycle management Carry out routine maintenance activities including patching, upgrades and health checks. Support the ongoing management of hardware and software lifecycles to keep services ...

Atlas Technica in London, United Kingdom – remote is seeking a Service Management Analyst to join the Service Management team. This proactive, client-facing role improves service performance, drives accountability, and coordinates cross-functional resolution of incidents, problems, risks, and service-improvement initiatives across assigned client environments. The Service … Management Analyst will lead ITIL-aligned Incident and Problem Management activities, facilitate Root Cause Analyses, support #J-18808-Ljbffr ...

transformative journey, the Senior Service Desk analyst will be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. We're not just seeking individuals to join … coaching to Service Desk colleagues, supporting consistent ticket handling, clear escalation notes, and high-quality resolution updates Work within a cross functional problem management team that looks to identify root causes of ongoing issues Recognise trends and recurring patterns across incidents, requests, and escalations, using insight to highlight ...

Problem Lead Compass Group UK & Ireland Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring ...

follows.Our Data Engineering team operates a distributed leadership model. Each Senior Data Engineer owns a defined functional area, such as ingestion and integration, incident management and observability, governance, security and cost management, or CI/CD and DevOps, and is accountable for the standards and resilience of that … line with Nuffield Health's enterprise architecture and data engineering standards.Ensure solutions are operationally ready, observable and supportable, and contribute to incident and problem management as part of the team's service management approach.Coach mid-level engineers to take ownership of epics and smaller initiatives within their ...

Data Engineering team operates a distributed leadership model. Each Senior Data Engineer owns a defined functional area, such as ingestion and integration, incident management and observability, governance, security and cost management, or CI/CD and DevOps, and is accountable for the standards and resilience of that area … line with Nuffield Health's enterprise architecture and data engineering standards. Ensure solutions are operationally ready, observable and supportable, and contribute to incident and problem management as part of the team's service management approach. Coach mid-level engineers to take ownership of epics and smaller initiatives ...

technically complex mission-critical communications environment at Heathrow Airport. This is an excellent opportunity for an experienced communications engineer who enjoys fault-finding, problem-solving and taking technical ownership within a demanding operational environment. We would be particularly interested in hearing from veterans with a strong background in communications … Distance-to-Fault measurements. Supporting infrastructure upgrades, equipment commissioning and lifecycle replacement programmes. Planning and overseeing preventative maintenance. Conducting Root Cause Analysis and supporting Problem Management activities. Supporting the introduction and operational acceptance of new communications technologies. Maintaining engineering documentation, configuration records and technical procedures. Managing technical relationships ...

colleagues to ensure services are stable, efficient, aligned to business needs and continuously evolving.What you’ll doThe role provides hands-on exposure to service management, stakeholder engagement, and ITIL practices. The post holder will support service reviews, operational governance, and reporting, whilst driving continual improvement activities and problem … service improvement and stability.Main DutiesHelp track incidents, service issues, and trends, escalating concerns as appropriate.Support senior colleagues during major incidents and service disruptions.Drive Problem Management outcomes, including root cause analysis and corrective and preventative actions.Act as a supporting point of contact for stakeholders.Help prepare service review materials, performance ...

About UsWellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative … partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.About the RoleThe positionAt Wellington Management you will continually learn, develop, and expand your skills. As part of an inclusive culture, you will meet smart, progressive individuals who will challenge ...

recovery readiness across critical platformsSupport high availability solutions and service resilience initiativesImplement proactive monitoring, alerting and observability for database servicesParticipate in incident response, problem management and post-incident reviewsDrive continual improvement through automation, root cause analysis and operational learningReduce operational toil through self-healing and automation where practicalDatabase … experience within enterprise environmentsAutomation experience using PowerShell, Python or similar scripting languagesStrong understanding of database security, access control and governanceExperience working within structured incident, problem and change management processesStrongly PreferredPostgreSQL administration and engineering experienceExperience supporting enterprise data warehouse environmentsDatabricks administration or integration experienceAzure cloud platform experienceInfrastructure-as-Code ...

across critical platforms Support high availability solutions and service resilience initiatives Implement proactive monitoring, alerting and observability for database services Participate in incident response, problem management and post-incident reviews Drive continual improvement through automation, root cause analysis and operational learning Reduce operational toil through self-healing … environments Automation experience using PowerShell, Python or similar scripting languages Strong understanding of database security, access control and governance Experience working within structured incident, problem and change management processes Strongly Preferred PostgreSQL administration and engineering experience Experience supporting enterprise data warehouse environments Databricks administration or integration experience Azure ...

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:Infrastructure Operations and Production Support of container technologies and orchestration … platforms (Docker UCP, Kubernetes, OpenShift, etc.)OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications.Contribute to automation and self‐service patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloadsOpenshift Enterprise SupportWorking with tools surrounding the Kubernetes ecosystem ...

Capgemini is seeking a SIAM Problem Analyst to own end-to-end problem management across a multi-supplier IT environment. You will drive root cause analysis with suppliers and internal teams, manage problem records, and deliver permanent fixes to reduce incidents and improve service stability. … role requires strong ITSM/ITIL knowledge, stakeholder management, and the ability to analyse trends to drive continual improvement. #J-18808-Ljbffr ...

maintain on‐premise servers, virtual machines (VMware/Hyper‐V), and cloud resources (AWS/Azure). Oversee day‐to‐day operations: patch management, incident response (target MTTR < 2 hrs), and capacity planning. Ensure high availability of core systems (ERP, CRM, SharePoint, BI platforms) with > 99.5% uptime. Manage help … pipelines, dimensional modelling). Coordinate with data architects and data analysts to ensure data accuracy and governance in the enterprise data warehouse. Project & Change Management (10%) Lead medium‐sized IT projects (e.g. upgrading network infrastructure, migrating on‐prem apps to the cloud, rolling out new endpoint security tools). ...

scope to broaden your technical knowledge while developing ownership of new technologies and projects. Working closely with Infrastructure, Service Desk, Architecture and Project Management colleagues, you will: Maintain and develop the organisation's infrastructure and core IT systems. Support the delivery of technical projects from initial evaluation through implementation … combination of the following skills, then LETS TALK! You will need strong hands-on experience across a Microsoft-focused infrastructure environment, including: VMware administration, management and maintenance Microsoft Azure, including Entra ID and application configuration Windows Server 2016, 2019 and 2022 Active Directory, DNS, DHCP, Sites and Services ...

clients receive consistently excellent services. Understand and adopt the principles of acting as a professional service provider. Support and follow Incident, Request, Change and Problem Management procedures along-side other IT Services teams, aligned with the ITIL framework. Supporting, operating and managing the delivery of the operational platforms … . Experience Implementing & Managing Internet Services, WAN/LAN/VPN Data Comms. Working knowledge of networking standards, hardware, and protocols. Network monitoring and management systems (e.g. Solarwinds HCO & NPM).Unified Communications telephony partners (e.g. Microsoft Teams).Server and PC operating systems (e.g. Windows 11, Windows Server).Virtualisation technologies ...

phishing, anti-virus, IP spoofing) Experience with ITSM tools (e.g. ConnectWise, ServiceNow, Autotask) Working knowledge of ITIL frameworks (incidents, requests, change) Excellent troubleshooting and problem-solving skills A collaborative mindset with the confidence to lead and support others Exposure to project delivery at a mid-level Nice to have … critical incidents Maintain and improve support documentation and knowledge bases Work closely with internal teams and third parties to resolve issues Support change control, problem management, and service improvements Help drive process adherence and identify opportunities for optimisationTake part in training, knowledge sharing, and continuous improvement What success ...

Functional & Business Process Expertise Provide technical and solution guidance across key SAP business domains, including: Plant Maintenance (PM), Finance & Controlling (FICO), Human Capital Management (HCM), SuccessFactors (SF), Order-to-Cash (OTC), Enterprise Asset Management, Customer and Partner Connections, Extended Warehouse Management (EWM), Ariba Procurement, Procurement & Supply Chain … Processes Provide architecture leadership and technical oversight for: OpenText, SCADA Systems, DNCC BA, FRAS, Forecaster, GlobalScape, Remote Link, Technolog (DPRS), Field Service Management (FSM), MRPS Other operational technology and enterprise applications Sybase ASE, Oracle and HANA DBA Integration, Cloud & Middleware Leadership Design and govern integration architectures across ...

similar eCommerce platforms).Excellent IT delivery skills. Good knowledge and experience in IT Operations and Compliance Working experience in managing business during change management and rollout of projects Adept at creating and transforming business requirements into functional requirements and designs. Exceptional problem solving and sound decision making capabilities … solutions to guide requirement specifications and minimize package customizations. Be recognised as technical and functional expert in their respective working area by businessDrive Change Management and Adoption to ensure benefits are realised:Leading change management/user adoption of the solution, by providing expertise and good practices including ...

good knowledge of Microsoft 365, Exchange and Intune Good knowledge of server operating systems, including Microsoft Server and Linux An understanding of IT service management principles, including incident, change and problem management Strong organisational and prioritisation skills, with the ability to balance business-as-usual activity, incidents ...

practices. The TEM drives technical excellence, SRE-inspired culture, and continuous improvement across development, QA, and operations teams. Key Operational Responsibilities: Environment Automation & Lifecycle Management Design and implement Infrastructure as Code (IaC) to fully automate provisioning, configuration, and teardown of test environments. Integrate environment automation seamlessly into CI/… time, and stability metrics. Monitor environment health using observability tools (Prometheus, Grafana, Splunk, etc.) and proactively identify and resolve performance issues or bottlenecks. Incident & Problem Management Lead incident response for environment-related issues, driving quick resolution and facilitating blameless post-mortems. Implement permanent fixes based on root cause ...

Automate software development, testing, deployment, and maintenance processes. Use AI-generated outputs as accelerators while applying rigorous engineering review and verification. Incident and Change Management: Support incident, change, and problem management processes. Participate in root-cause analysis and troubleshooting to sustain high availability and service reliability. Visa … best practices for application and ML model deployment. Working knowledge of distributed in-memory computing technologies such as Redis. Understanding of enterprise security, certificate management, and related practices. Hands-on experience with Jenkins and container deployment architecture. Experience with OAuth 2.0, SSO, and authentication methods or protocols. Expertise ...

active member of Made Tech’s communities of practice, sharing knowledge and learning from others All team members share responsibility for maintaining our Service Management System. This includes actively contributing to its upkeep, ensuring documentation remains accurate and current, and staying aware of ongoing service activities, improvements, and compliance … digital and/or data services in the production environment Strong customer service background, working in 2nd line support A logical, analytical approach to problem solving Knowledge of network and firewall infrastructure An understanding of the UK public sector Familiarity with scripting (Phyton, SQL etc.) skills and knowledge ...

Clearance - High - DV 'Developed Vetting' UNLEASH YOUR POTENTIAL You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. You will conduct reactive … Authentication technologies. Have knowledge/experience with scripting. Have experience of producing and updating technical documentation to a high standard. Have excellent analysis and problem-solving skills. Possess excellent communication skills. Have ITIL3 or ITIL 4 at the Foundation level or above. KEY DUTIES System Support & Ticket resolution - Utilising ...

small, focused engineering team maintaining and improving a live service within a legacy deployment environment. This is a hands-on development and service management role requiring someone comfortable taking ownership of a legacy service, contributing to incident resolution, release management and continuous service improvement alongside active development work. … taking ownership of the codebase and becoming the subject matter expert for the domain Manage and resolve tickets across incident, change, service request and problem processes in line with DDaT operating models Build and manage deployment packages for release into production, ensuring controlled and well-documented release management ...