51 to 75 of 178 Permanent Problem Management Jobs

LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities … entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Business Unit: Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market leading personalised Wealth Management. We are … Brief Role Objective: The Application Support Manager is responsible for managing the provision of business critical software applications to enable the operation of LGT Wealth Management. The role includes management of a team of technical experts. The role has a broad remit including responsibility for the operation of strategic applications, project delivery and contribution to the broader IT strategy. More ❯

and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to travel the world while advancing … your IT leadership career Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner Key Responsibilities: Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew. Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring … alignment with business needs. IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive innovation. Leadership & Team Management: Mentor and manage onboard IT support staff, fostering a culture of excellence, continuous learning, and proactive problem-solving. Incident & Problem Management: Ensure swift resolution of IT issues through structured processes More ❯

processes. The Field Services Technician is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole. Responsibilities: Problem Solving - Effectively assess, diagnose and resolve basic configuration and hardware problems. Quickly and efficiently resolve problems assigned by the Customer Support Center. Assess overall performance of workstations and implement … of providing dial-tone to the desktop. Desktop Hardware and Software - With direction, install, configure and maintain hardware and software. Communications - Demonstrate strong communication and human relationship skills. Inventory Management - Track and document the hardware and software inventory. Standards - Install, configure and maintain standards associated with workstation and peripheral procedures and documentation. Policies and Procedures - Follow established policies, procedures … and standards defined by the department. Communications - Demonstrate strong communication and human relationship skills. Vendor Management - Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor. Documentation - Produce and maintain technical documentation on the assigned systems. Reporting - Produce required department reporting associated with projects assigned by manager and problems assigned through help desk More ❯

to effectively participate and lead discussions and present material at manager and executive levels, and to both technical and non-technical audiences. • Bachelor's degree in computer sciences, technology management, business management, or similar. • Advanced knowledge of Private Wireless Networks deployment processes and the impact thereof on the technical environment. • Project management certifications including PMP, ITIL, Prince2 … MSP, etc. • 6 or more years of relevant work experience. • 4-5 years of experience in technical wireless deployment management, preferably in Private 5G or complex cellular enterprise deployments. • Experience in project planning and providing leadership. • Exceptional communication and interpersonal skills. • Willingness to travel up to 50%. Even better if you have: • 10+ years of Professional Services project … with excellent communications and team building skills across multiple work locations. • Strong technical acumen to understand and solve complex network and application layer challenges both from a design and problem management perspective More ❯

and aligned with the dynamic needs of the maritime and port services industry, delivering high performance across a complex, 24/7 operational landscape. Duties and Responsibilities: Infrastructure & Cloud Management * Lead the architecture and lifecycle management of hybrid infrastructure supporting all operations, both onshore and offshore. * Oversee cloud infrastructure (e.g., Microsoft Azure) for scalability, performance, and disaster resilience … centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs … and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance * Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. * Ensure compliance with More ❯

. Evolve the architecture to support future requirements based on SLIs, SLOs, and SLAs. Identify and eliminate toil by automating repetitive operational tasks, thus increasing velocity and reliability. Ensure management awareness of problems that are severe in nature or that are exceeding documented targets. Ensure that all problems are resolved in a timely and efficient manner. Own development of … where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate. Ensure all changes comply with change management policies and procedures. Embody the philosophy of DevOps & Sire Reliability Engineering by providing a prescriptive way of measuring and achieving reliability through engineering and operations work. Monitor and report … at least one programming language preferred, e.g., Python, Java, or .NET. Proficient in Git for version control and collaborative development. Experience with GitLab or similar platforms for source code management and CI/CD. Familiarity with Atlassian tools (Jira, Confluence) is a plus. Proficient in administering Linux and/or Windows-based platforms. Experience supporting production enterprise applications. Strong More ❯

What the role has to offer Take ownership of incidents from start to finish, ensuring timely resolution that meets customer satisfaction and aligns with SLA targets, while developing strong problem-solving skills in a dynamic environment Gain hands-on experience with a wide range of IT systems, including Active Directory, Exchange, VMWare, and Microsoft Office deployments, enhancing your technical … ll manage incidents and service requests using the ServiceNow tool, ensuring timely logging, accurate diagnosis, and effective resolution to keep our operations running smoothly. If you're passionate about problem-solving and providing outstanding user support, apply now to become an essential part of our dedicated IT support team! The Service Desk covers Monday to Friday 07:30 to … We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation. Key Responsibilities and Tasks End to end call management of incidents through to resolution as required to ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs Responsible for answering all calls More ❯

What the role has to offer Take ownership of incidents from start to finish, ensuring timely resolution that meets customer satisfaction and aligns with SLA targets, while developing strong problem-solving skills in a dynamic environment Gain hands-on experience with a wide range of IT systems, including Active Directory, Exchange, VMWare, and Microsoft Office deployments, enhancing your technical … ll manage incidents and service requests using the ServiceNow tool, ensuring timely logging, accurate diagnosis, and effective resolution to keep our operations running smoothly. If you're passionate about problem-solving and providing outstanding user support, apply now to become an essential part of our dedicated IT support team! The Service Desk covers Monday to Friday 07:30 to … We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation. Key Responsibilities and Tasks End to end call management of incidents through to resolution as required to ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs Responsible for answering all calls More ❯

With over 160 years of heritage, Laing O'Rourke is an internationally focused engineering enterprise with world-class capabilities. We deliver integrated engineering, construction, and asset management solutions for some of the world's most prestigious public and private organisations. We are committed to a sustainable future - rethinking the way the built environment is designed, delivered, and operates. By … with global industry and academic partners, we bring innovative solutions that ensure the most efficient, long-term engineering outcomes. The Role We are seeking an experienced IT Software Asset Management/Application Team Leadto take ownership of our Tier 2/3 technical support function for cloud-hosted and on-premises applications. This is a leadership role with a … and compliant. Key Responsibilities Technical Leadership & Support Lead and manage Tier 2/3 technical support for applications, resolving complex configuration, integration, performance, and access issues. Drive incident and problem management to reduce recurring issues. Collaborate with infrastructure, network, and database teams to resolve cross-platform issues. Monitor application and system performance, taking proactive measures to prevent downtime. More ❯

its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided capabilities and services. The Leidos Digital Modernization Sector/Global Solutions Management-Operations II (GSMO-II) contract has an opening for an Implementations Network Engineer. The Implementations Network Engineer will perform installation oversight, configuration, testing, monitoring and servicing of network equipment … with new network equipment and service activations to ensure they are implemented in accordance with Defense Information Systems Agency (DISA) standards. • Configure and maintain DISA's out-of-band management network consisting of Cisco and Juniper devices using baseline configurations customized for each site. • Upgrade software on Cisco and Juniper devices. • Create/update project planning documentation to support … selecting and creating IP addressing schemes (subnet selection, equipment management IP selection) as well as assigning ports on out-of-band management nodes. • Perform systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional requirements in support of customer resources. • Ensure all information (POC, location, & interface) is correct and formatted properly according More ❯

Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and … Microsoft AD Admin tools Palo Alto Global Protect Microsoft Office 365 Admin & Support SharePoint Microsoft Teams Collaboration Tools MFD s SAP Concur ePDQ Crowdstrike ED&R Qualys Vulnerability Management Microsoft System Center Configuration Manager 2016 InTune Mobile Device Management Banking systems including CitiDirect, Barclays.Net, ING Bespoke CRM and POS systems Windows Server Contact Centre as a Service such … person, team or service provider whilst ensuring the customer is communicated to effectively. Escalate Major Incidents or complaints as appropriate. Identify and report recurring incidents to BTS Service Desk Management team to prevent problems. Attend bi-weekly problem management meeting where required to represent the Service Desk, and Weekly CAB where required to present and represent Service More ❯

Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and … Microsoft AD Admin tools Palo Alto Global Protect Microsoft Office 365 Admin & Support SharePoint Microsoft Teams Collaboration Tools MFD’s SAP Concur ePDQ Crowdstrike ED&R Qualys Vulnerability Management Microsoft System Center Configuration Manager 2016 InTune Mobile Device Management Banking systems including CitiDirect, Barclays.Net, ING Bespoke CRM and POS systems Windows Server Contact Centre as a Service such … person, team or service provider whilst ensuring the customer is communicated to effectively. Escalate Major Incidents or complaints as appropriate. Identify and report recurring incidents to BTS Service Desk Management team to prevent problems. Attend bi-weekly problem management meeting where required to represent the Service Desk, and Weekly CAB where required to present and represent Service More ❯

Network and Security architecture, network topology, IT device integrity, and common security elements. •Plans and executes network upgrades and maintenance activities with the NMCI Operations Manager, NOC Lead, Release Management team and other key stakeholders. •Tier III escalation support and vendor engagement supporting Incident Management activities. •Active participation in Root Cause Analysis for Problem Management activities. … field, or comparable experience). Additional years of related work experience may be substituted for a degree at the Hiring Manager's discretion. •Effective written and oral communication and problem solving skills. •Must be a US Citizen and possess an active Secret Clearance. •Minimum of DoD 8570.01 IAT Level III Certification required prior to onboarding: CISSP or CASP (See … Networks or Aruba Networks. •Willingness to work or be called in to work during off-hours to meet customer mission support requirements •Participate in on-call rotation for Incident Management responsibilities among the broader team •IA Subject Matter Expert for operations providing tier-III support to the NOC watch staff. •Participate in engineering meetings to bridge the gap between More ❯

printing, backup and recovery services, and others. The Enterprise System Administrator III is expected to remain current on developments in advancements related to area responsibilities. In addition, analytical and problem solving skills are critical to troubleshooting and resolving problems. The Enterprise System Administrator III is responsible for delivering high quality cost-effective solutions to all levels of users and … human relationship skills when dealing with customers, fellow associates and vendors Identify and manage complex problems and issues with assigned systems Utilize standard and ad-hoc procedures to perform problem resolution for system Use appropriate tools to track and report problem status and escalate in a timely manner Produce and maintain technical documentation on the assigned systems Document … and update telecommunications and networking technical standards and procedures Maintain data in network management for accuracy Produce required department reporting associated with projects and problems assigned, which includes current status and problem documentation summary within the problem management system Manage complex level internal projects including tasks, deadlines and reporting Participate in departmental programs that promote and More ❯

with new network equipment and service activations to ensure they are implemented in accordance with Defense Information Systems Agency (DISA) standards. Configure and maintain DISA's out-of-band management network consisting of Cisco and Juniper devices using baseline configurations customized for each site. Upgrade software on Cisco and Juniper devices. Create/update project planning documentation to support … selecting and creating IP addressing schemes (subnet selection, equipment management IP selection) as well as assigning ports on out-of-band management nodes. Perform systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional requirements in support of customer resources. Ensure all information (POC, location, & interface) is correct and formatted properly according … DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent). Proficient knowledge of various network hardware equipment specifications, configuration and testing processes, and industry specifications. Network engineering, problem management, and performance management experience. Knowledge of networking architecture, evaluating, and recommending new technologies to enhance current capabilities and performing needs assessments. Knowledge of data and voice More ❯

bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Experience: Proven track record of 2nd line support Microsoft 365 Active Directory Windows deployments Endpoint Management Laptop and mobile hardware. Incident, Change and Problem Management processes. Excellent communication and problem-solving skills Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this More ❯

Testing (UAT) with clinical and operational stakeholders. The successful candidate will manage the release and deployment process for key applications, acting as a senior subject matter expert and staff management for a specialist team of application analysts. Main duties of the job The postholder will lead the quality assurance process for all application changes, ensuring they are robust, fit … using testing platforms such as Leapwork. They will manage the end-to-end release and deployment cycle for key clinical systems, ensuring adherence to the Trust's formal change management procedures. Acting as a subject matter expert, the manager will also provide specialist advice, handle escalated support issues, and manage the implementation of new applications or system modules. Responsibilities … include liaising with third-party software suppliers to manage defect resolution and providing line management for a specialist team of application analysts, which involves managing their workload and supporting their professional development. About us With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing More ❯

expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents … and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and More ❯

technical escalation point, and contributing to the leadership and development of the Service Desk function. This role combines hands-on service desk responsibilities with mentoring, quality assurance, and line management duties to ensure high standards of service delivery and continuous improvement. Please note, due to the nature of the role, this role will be part of an on-call … or escalation in line with SLAs. Technical Escalation & Expertise Serve as the primary escalation point for Service Desk Analysts on technical issues. Lead root cause analysis and contribute to problem management processes. Maintain and share technical knowledge through documentation and training sessions. Team Leadership & Line Management Provide day-to-day guidance and mentoring to Service Desk Analysts. … technical support role. Strong knowledge of ITSM tools and practices. Excellent communication and interpersonal skills.Ability to lead by example and foster a collaborative team environment. Desirable Experience with line management or team leadership. ITIL Foundation certification. Familiarity with enterprise environments and large-scale IT operations. Key attributes Improved Customer Experience, measured in CSAT, Ticket Quality and opportunities for Customers More ❯

technical escalation point, and contributing to the leadership and development of the Service Desk function. This role combines hands-on service desk responsibilities with mentoring, quality assurance, and line management duties to ensure high standards of service delivery and continuous improvement. Please note, due to the nature of the role, this role will be part of an on-call … or escalation in line with SLAs. Technical Escalation & Expertise Serve as the primary escalation point for Service Desk Analysts on technical issues. Lead root cause analysis and contribute to problem management processes. Maintain and share technical knowledge through documentation and training sessions. Team Leadership & Line Management Provide day-to-day guidance and mentoring to Service Desk Analysts. … technical support role. Strong knowledge of ITSM tools and practices. Excellent communication and interpersonal skills.Ability to lead by example and foster a collaborative team environment. Desirable Experience with line management or team leadership. ITIL Foundation certification. Familiarity with enterprise environments and large-scale IT operations. Key attributes Improved Customer Experience, measured in CSAT, Ticket Quality and opportunities for Customers More ❯

design, implementation, testing, and troubleshooting for short-duration network improvement projects that require knowledge and skills using a mix of different vendor hardware, networking/security protocols, and software management configurations. The work will be done in a team environment. The Sponsor is looking for one part-time person for an initial estimated POP of 1 yr, but will … emerging technologies and best practices. The Contractor shall act as a technical consultant. The Contractor shall provide Tier 1, Tier 2, and Tier 3 level support for incident or problem management, in relation the Sponsor's specific mission system, as needed. The Contractor shall work with Tier 4 support, vendors, and other IT personnel for problem resolution. … requirements by participating in security audits or scans and remediation's. The Contractor shall participate in new user requirements service requests process such as technical exchange meetings, design reviews, management briefings. The Contractor shall assist with VMWare and occasionally with various other client-based applications in a Windows or Linux environment. The Contractor shall travel periodically to perform duties. More ❯

+ many more. Core experience for this Service Desk role: Ability to effectively prioritise and execute tasks in a fast-paced setting. Active Directory, Exchange 365. Excellent communication and problem-solving skills Experience of providing IT Support in a commercial setting. Windows environments, Microsoft Office suite, and system management software Hardware support Knowledge of Incident, Change and Problem Management processes. Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several thousand employees.The company have an excellent reputation within their sector, and have experienced 14 consecutive years of growth, posting More ❯

+ many more. Core experience for this Service Desk role: Ability to effectively prioritise and execute tasks in a fast-paced setting. Active Directory, Exchange 365. Excellent communication and problem-solving skills Experience of providing IT Support in a commercial setting. Windows environments, Microsoft Office suite, and system management software Hardware support Knowledge of Incident, Change and Problem Management processes. Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several thousand employees. The company have an excellent reputation within their sector, and have experienced 14 consecutive years of growth More ❯

Technical troubleshooting - including collaborating with Infrastructure Teams to diagnose and resolve hardware, software and network issues. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases. Problem solving Abilities … pressure. Technical Proficiency -Familiarity with Windows/Linux applications, Programming language: Knowledge of Java, Python, Unix Shell scripting, OS: Unix, Windows DataBase: MS SQL, Oracle DB DevOps and Code Management: GIT, ClearCase, Docker, Kubernetes Tools: SQL Developer, UCD, MQ, Business Objects, SSRS (SQL Service Reporting Server) Monitoring Tools : TWS, Tivoli, Splunk and Dynatrace And any experience of these would More ❯

user devices and infrastructure but also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to … software , applications , and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … setups , hybrid meeting tools , and live-streaming technologies . Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯