51 to 75 of 96 Permanent Problem Management Jobs

willing to learn new technologies. Hands-on Experience in Unix/Linux Operating System & Shell Scripting, SQL, PL/SQL Excellent analytical and problem-solving skills, communication Skill Understanding and L2, L3 operations experience of relevant domain (OSS, B2B, Wholesale, Corporate) Root cause analysis and problem management for recurring issues Create work arounds which can be applied by junior team members Perform Change management, Planning, Coordination and deployment in pre-prod, prod environments Responsible for CSIP, Automation of manual jobs/activities Analyse vulnerabilities and progress vulnerability fixes Perform capacity management activities Perform Disaster ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support audit readiness ...

internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service. Key Responsibilities: Serve as the first point of contact for IT support via phone, email, and chat. Log, triage … mutual support. You will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain. ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP ...

design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue … automation initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services, ensuring seamless integration ...

analytical needs. Key Responsibilities: Design, maintain, and optimise data models and architecture to meet strategic organisational needs. Establish and enforce data standards, metadata management, and governance practices. Translate business requirements into scalable, compliant, and high-performing data solutions. Collaborate with technical and non-technical stakeholders to ensure alignment … usability of data assets. Undertake data profiling, analysis, and reporting to support insight-driven decision-making. Support problem management and continuous improvement across the data environment. Skills and Experience: Proven experience in data architecture and modelling within large-scale, complex enterprise environments. Demonstrated experience working with high-volume ...

continuous improvement of availability, performance, reliability, and cost. Scope reflects our established platform patterns emphasizing availability, resiliency, and automation. Lead incident, change, release, and problem management processes for data platforms across cloud environments (e.g., GCP, AWS), ensuring timely response and communications during major incidents. Prioritize and deliver platform … BigQuery/Snowflake/Databricks), orchestration, lineage, ML platforms. Strong command of modern DevOps automation, and cloud security practices. Excellence in executive communication, stakeholder management, vendor negotiation and demonstrated FinOps leadership. Cloud certifications (GCP, AWS, or Azure) a highly preferred. Strategic thinking with the ability to translate business needs ...

range of customers across Microsoft 365, Azure AD (Entra ID), and hybrid on-prem infrastructure. This is a hands-on role covering escalated tickets, problem management, and project delivery. You’ll be working with modern tooling, supporting both reactive incidents and proactive improvements, including migrations, security, and endpoint ...

presence in its market to recruit a 2nd/3rd Line IT Support Engineer. This role suits an experienced support professional who enjoys technical problem-solving, taking ownership of escalated issues, and contributing to the stability and improvement of core IT systems. You’ll be a key technical resource … issues across network infrastructure, including switches, firewalls, VPNs, Wi-Fi, DNS, and DHCP Work with Azure-based services, including Intune, Virtual Machines, and identity management Liaise with third-party vendors and managed service providers where required Contribute to IT projects such as system upgrades, migrations, and security improvements Identify ...

collaborative culture, excellent customer service, and strong technical delivery. You'll step into a key leadership role where your experience in service management, people development, and operational excellence will directly shape the continued growth and maturity of the support function. This position is hybrid working, office-based 3 days … continuous service improvement . Manage resource planning including holiday scheduling and ensuring adequate cover. Conduct and communicate Post-Incident Reviews (PIRs) and support proactive problem management efforts. Collaborate with internal teams and account managers to support client roadmaps and service quality. Support recruitment, onboarding, and training ...

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. … customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with ...

explain technical issues and trade-offs to both technical and non-technical audiences. . Nice to have Experience supporting production platforms (monitoring, incident response, problem management, change control). Exposure to hybrid connectivity and on-premises environments (Active Directory, DNS, firewalls, proxies). Exposure to migration projects (server ...

description Job responsibilities Design and application of a comprehensive range of procedures for security, recovery, and restart (including from disaster) and incident/problem control. Responsibility for upgrades, patching, operation, control, maintenance and effective use of the non-critical voice and data applications. Guaranteeing integrity and confidentiality of information … revised arrangements. Ability to supervise nominated resource to deliver agreed objectives to ensure projects and tasks are delivered successfully and on time. Supplier Management Assisting the Telecoms Manager in obtaining and evaluating offers from suppliers of equipment, software, transmission services and other services for communications networks. Monitoring and reviewing ...

services Practical understanding of user experience and requirements analysis, with the ability to identify user needs and implement effective solutions Proven experience in problem management, including investigation, prioritisation, root cause analysis and implementation of preventative actions Hands-on experience managing, deploying and supporting Microsoft Windows operating systems, Microsoft ...

/CD tools such as Jenkins anduDeploy. Strong understanding of ETL development, orchestration, and performance optimization. Experience with ServiceNow for incident/change/problem management. Excellent analytical, troubleshooting, and communication skills. Nice to Have Exposure to cloud-based Big Data platforms (e.g., AWS EMR Familiarity with containerization (Docker ...

infrastructure technology solutions that are aligned with enterprise architecture and digital services technology strategy. This role involves leadership in technical design, governance, and operational problem management, ensuring effective collaboration with stakeholders and service providers. The post holder serves as the technical authority for all cloud and on-premises … technical infrastructure design authority across all cloud and on-premises hosting. Lead as a subject matter expert during technical infrastructure major incidents and operational problem management. Provide technical direction and solutions for cloud and on-premises hosting services aligned to key business requirements and strategy. Support the preparation ...

supplier search reviews, and drive continual improvements. We are looking for: Proven experience in an IT service delivery position An understanding of change, incident & problem management Commercial awareness and ability to influence supplier contracts Strong analytical, negotiation, and communication skills It would be a bonus ...

corporate systems and services. To accurately record, monitor and maintain all incidents and service requests in order to provide data for Incident and Problem Management. To restore normal service to the customer as quickly as possible, following diagnoses of the incident or fulfilment of the service request ensuring safe ...

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application … given on applications you have not had exposure to.) Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents. They are open on salary, so it will ...

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application … given on applications you have not had exposure to.) Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents. They are open on salary, so it will ...

data solutions across the programme, ensuring alignment with data standards, governance frameworks, and security policies. Key responsibilities include: Designing, supporting, and guiding the upgrade, management, decommissioning, and archiving of data in line with data policy Defining and maintaining data technology architecture, including metadata, integration, BI, and data warehouse architectures … data modelling, including conceptual, logical, and physical models Experience defining and maintaining data standards, policies, and governance frameworks Hands-on experience with metadata management and data integration impact analysis Ability to communicate complex data concepts clearly to technical and non-technical audiences Experience working within agile, multidisciplinary delivery teams ...

work * Personally lead strategic initiatives while overseeing wider project portfolios * Act as the senior escalation point for platform-related issues * Own release, incident and problem management processes Platform & Commercial Ownership * Drive ongoing optimisation of e-commerce platforms (performance, usability, conversion) * Contribute to scalable platform roadmaps aligned to business … Team *Support budget and resource planning * Improve and evolve platform delivery processes * Encourage innovation, including adoption of emerging technologies such as AI Leadership & Stakeholder Management: * You are a confident, delivery-focused technology leader who combines commercial awareness with technical credibility. * Line management experience within e-commerce, platform ...

point for complex 3rd line issues Lead the design, implementation and ongoing support of client IT environments Own high-impact incidents and long-term problem management activities Provide technical leadership, mentoring and guidance to 1st and 2nd line engineers Drive best practice across Microsoft 365, Azure, Windows Server … technical decision-making, tooling and service development Contribute to documentation, standards and continual service improvement You’ll work closely with senior stakeholders, engineers and management to ensure technology decisions align with client requirements and the company’s long-term vision. What we’re looking for Proven experience ...

complex 3rd line issues Lead the design, implementation and support of client IT environments Take ownership of high-impact incidents and long-term problem management Provide technical leadership, mentoring and guidance to 1st and 2nd line engineers Support and evolve Microsoft 365, Azure, Windows Server, networking and security … expertise across Microsoft 365, Azure and Windows Server Solid networking knowledge (firewalls, switching, routing, Wi-Fi) Experience with security tooling, backup solutions and endpoint management Confidence operating as a senior technical authority in a growing business The ideal candidate will bring deep technical expertise alongside a strategic mindset ...

Copilot across HSBC’s tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation. Key Responsibilities Incident & Problem Management Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin ...

Prometheus, Grafana, ELK, Datadog) Nice-to-have Skills Reliability Strategy & Architecture: Technical expertise, hands on experience with ability to lead the development team. Incident & Problem Management: Oversee incident response, root cause analysis, and post-mortem processes Note: If you are interested, please share your updated resume and suggest ...