76 to 100 of 211 Permanent Problem Management Jobs

Continuous enhancement of our Production Reporting Platforms using various technologies (Oracle, Hadoop, Denodo, ) Define, design, build and enhance business intelligence solutions Partner up with management , application owner, key business customer and team members for the delivery of regional/global services Ensure that systems, processes and methodologi es as … specified are followed to ensure effective monitoring , control and support of service delivery Incident and Problem Management to support our internal Infineon customers Your Profile You are best equipped for this task if you have: A degree in Computer Science, Information Technology or similar Some years of work … MS SQL Database Understanding of ETL technique, data modeling , and performance optimization Experienced in data warehousing projects is an added advantage Good analytical troubleshooting, problem-solving skills Able to w ork independently with minimal supervision Good communication skills in German and English We are looking to fill this position more »

Continuous enhancement of our Production Reporting Platforms using various technologies (Oracle, Hadoop, Denodo, ) Define, design, build and enhance business intelligence solutions Partner up with management , application owner, key business customer and team members for the delivery of regional/global services Ensure that systems, processes and methodologi es as … specified are followed to ensure effective monitoring , control and support of service delivery Incident and Problem Management to support our internal Infineon customers Your Profile You are best equipped for this task if you have: A degree in Computer Science, Information Technology or similar Some years of work … MS SQL Database Understanding of ETL technique, data modeling , and performance optimization Experienced in data warehousing projects is an added advantage Good analytical troubleshooting, problem-solving skills Able to w ork independently with minimal supervision Good communication skills in German and English We are looking to fill this position more »

You must have experience of setting up a CMDB from scratch. The Service Asset & Configuration Manager plays a pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented, and properly controlled. The SACM will establish and maintain … an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for change management, incident identification & resolution, and problem management Key Skills: Good understanding of IT Service Management (ITSM) principles, particularly SACM methodology. Possesses an as a minimum an … ITIL Foundation certificate and clear understanding of the Service Value Chain. Extensive experience in IT configuration management or a related discipline. Solid knowledge of software development life cycle. Experience with reporting, utilising the Microsoft Office product suite and ITSM tooling.... more »

IT Support Engineer | Salisbury | Hybrid | £33,500 + Benefits Your new company This Facilities Management business is in a great position to add another IT Security Officer to their team. You’ll be based in their head office North of Salisbury so will require your own transport, but there … can use IT Services as expected. Handle and manage incoming calls and online requests to the IT Service Desk, and log within the Service Management tool (Halo). Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded … in Halo as appropriate. Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk. Coordinate effectively with other IT Support Analysts and provide support and guidance to other IT department team members. Ensure user awareness more »

to join the core infrastructure team within the Digital Technology function. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems in the UK. This role is critical to the core infrastructure services … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds,,patch management) Maintain and develop existing and new build processes using task sequencing. Ensure adherence to best practices and integration processes Develop, build, test and maintain … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »

policies within the group. Responsibilities will include: Responsible for all aspects of day-to-day operation of IT infrastructure. Working with the IT team management to deliver system improvements. Working with third party support providers and suppliers. Infrastructure Management - Provide day to day management and support of … control requirements. IT Service & Support - Provide second and third line support to both internal and external IT service teams in order to deliver effective problem resolution. Manage access control for infrastructure and applications in line with company requirements and procedures. Vendor/Supplier Management - Support HGI in delivery … businesses or within ITIL\Cyber Essentials. Experience of Active Directory (In an O365 environment), Intune, AutoPilot, Defender, LAN & WAN, Routing, firewalls, email and web management systems, Wi Fi, AV platforms, Teams integrated VoIP, MDM. Working knowledge of Cisco\Meraki. Experience of working within structured service environments which include incident more »

Continuous enhancement of our Production Reporting Platforms using various technologies (Oracle, Hadoop, Denodo, ) Define, design, build and enhance business intelligence solutions Partner up with management , application owner, key business customer and team members for the delivery of regional/global services Ensure that systems, processes and methodologi es as … specified are followed to ensure effective monitoring , control and support of service delivery Incident and Problem Management to support our internal Infineon customers Your Profile You are best equipped for this task if you have: A degree in Computer Science, Information Technology or similar Some years of work … MS SQL Database Understanding of ETL technique, data modeling , and performance optimization Experienced in data warehousing projects is an added advantage Good analytical troubleshooting, problem-solving skills Able to w ork independently with minimal supervision Good communication skills in German and English We are looking to fill this position more »

Continuous enhancement of our Production Reporting Platforms using various technologies (Oracle, Hadoop, Denodo, ) Define, design, build and enhance business intelligence solutions Partner up with management , application owner, key business customer and team members for the delivery of regional/global services Ensure that systems, processes and methodologi es as … specified are followed to ensure effective monitoring , control and support of service delivery Incident and Problem Management to support our internal Infineon customers Your Profile You are best equipped for this task if you have: A degree in Computer Science, Information Technology or similar Some years of work … MS SQL Database Understanding of ETL technique, data modeling , and performance optimization Experienced in data warehousing projects is an added advantage Good analytical troubleshooting, problem-solving skills Able to w ork independently with minimal supervision Good communication skills in German and English We are looking to fill this position more »

Continuous enhancement of our Production Reporting Platforms using various technologies (Oracle, Hadoop, Denodo, ) Define, design, build and enhance business intelligence solutions Partner up with management , application owner, key business customer and team members for the delivery of regional/global services Ensure that systems, processes and methodologi es as … specified are followed to ensure effective monitoring , control and support of service delivery Incident and Problem Management to support our internal Infineon customers Your Profile You are best equipped for this task if you have: A degree in Computer Science, Information Technology or similar Some years of work … MS SQL Database Understanding of ETL technique, data modeling , and performance optimization Experienced in data warehousing projects is an added advantage Good analytical troubleshooting, problem-solving skills Able to w ork independently with minimal supervision Good communication skills in German and English We are looking to fill this position more »

Continuous enhancement of our Production Reporting Platforms using various technologies (Oracle, Hadoop, Denodo, ) Define, design, build and enhance business intelligence solutions Partner up with management , application owner, key business customer and team members for the delivery of regional/global services Ensure that systems, processes and methodologi es as … specified are followed to ensure effective monitoring , control and support of service delivery Incident and Problem Management to support our internal Infineon customers Your Profile You are best equipped for this task if you have: A degree in Computer Science, Information Technology or similar Some years of work … MS SQL Database Understanding of ETL technique, data modeling , and performance optimization Experienced in data warehousing projects is an added advantage Good analytical troubleshooting, problem-solving skills Able to w ork independently with minimal supervision Good communication skills in German and English We are looking to fill this position more »

Continuous enhancement of our Production Reporting Platforms using various technologies (Oracle, Hadoop, Denodo, ) Define, design, build and enhance business intelligence solutions Partner up with management , application owner, key business customer and team members for the delivery of regional/global services Ensure that systems, processes and methodologi es as … specified are followed to ensure effective monitoring , control and support of service delivery Incident and Problem Management to support our internal Infineon customers Your Profile You are best equipped for this task if you have: A degree in Computer Science, Information Technology or similar Some years of work … MS SQL Database Understanding of ETL technique, data modeling , and performance optimization Experienced in data warehousing projects is an added advantage Good analytical troubleshooting, problem-solving skills Able to w ork independently with minimal supervision Good communication skills in German and English We are looking to fill this position more »

Continuous enhancement of our Production Reporting Platforms using various technologies (Oracle, Hadoop, Denodo, ) Define, design, build and enhance business intelligence solutions Partner up with management , application owner, key business customer and team members for the delivery of regional/global services Ensure that systems, processes and methodologi es as … specified are followed to ensure effective monitoring , control and support of service delivery Incident and Problem Management to support our internal Infineon customers Your Profile You are best equipped for this task if you have: A degree in Computer Science, Information Technology or similar Some years of work … MS SQL Database Understanding of ETL technique, data modeling , and performance optimization Experienced in data warehousing projects is an added advantage Good analytical troubleshooting, problem-solving skills Able to w ork independently with minimal supervision Good communication skills in German and English We are looking to fill this position more »

Continuous enhancement of our Production Reporting Platforms using various technologies (Oracle, Hadoop, Denodo, ) Define, design, build and enhance business intelligence solutions Partner up with management , application owner, key business customer and team members for the delivery of regional/global services Ensure that systems, processes and methodologi es as … specified are followed to ensure effective monitoring , control and support of service delivery Incident and Problem Management to support our internal Infineon customers Your Profile You are best equipped for this task if you have: A degree in Computer Science, Information Technology or similar Some years of work … MS SQL Database Understanding of ETL technique, data modeling , and performance optimization Experienced in data warehousing projects is an added advantage Good analytical troubleshooting, problem-solving skills Able to w ork independently with minimal supervision Good communication skills in German and English We are looking to fill this position more »

Continuous enhancement of our Production Reporting Platforms using various technologies (Oracle, Hadoop, Denodo, ) Define, design, build and enhance business intelligence solutions Partner up with management , application owner, key business customer and team members for the delivery of regional/global services Ensure that systems, processes and methodologi es as … specified are followed to ensure effective monitoring , control and support of service delivery Incident and Problem Management to support our internal Infineon customers Your Profile You are best equipped for this task if you have: A degree in Computer Science, Information Technology or similar Some years of work … MS SQL Database Understanding of ETL technique, data modeling , and performance optimization Experienced in data warehousing projects is an added advantage Good analytical troubleshooting, problem-solving skills Able to w ork independently with minimal supervision Good communication skills in German and English We are looking to fill this position more »

Continuous enhancement of our Production Reporting Platforms using various technologies (Oracle, Hadoop, Denodo, ) Define, design, build and enhance business intelligence solutions Partner up with management , application owner, key business customer and team members for the delivery of regional/global services Ensure that systems, processes and methodologi es as … specified are followed to ensure effective monitoring , control and support of service delivery Incident and Problem Management to support our internal Infineon customers Your Profile You are best equipped for this task if you have: A degree in Computer Science, Information Technology or similar Some years of work … MS SQL Database Understanding of ETL technique, data modeling , and performance optimization Experienced in data warehousing projects is an added advantage Good analytical troubleshooting, problem-solving skills Able to w ork independently with minimal supervision Good communication skills in German and English We are looking to fill this position more »

Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic service desk team for a reputable … desk, ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT teams to enhance overall user … Proven experience as a Service Desk Manager or similar role. Strong knowledge and practical application of ITIL frameworks. Proficiency with JIRA or similar service management tools. Excellent leadership and team management skills. Strong problem-solving abilities and a customer-focused mindset. Benefits: Competitive salary range of more »

Resolve escalated issues related to these technologies to ensure minimal disruption to business operations. Maintain and update system configurations and related documentation. Incident and Problem Management: Manage and resolve incidents and service requests related to network systems in a timely manner. Conduct root cause analysis for recurring issues … and implement solutions to prevent future occurrences. Document all support activities, including incident resolution steps and troubleshooting procedures. Supplier Management: Manage relationships with network and telephony system suppliers to ensure timely and effective support and service delivery. Coordinate with suppliers for issue resolution, product updates, and system enhancements. Evaluate … supplier performance and ensure compliance with contractual obligations. SLA Management: Monitor and ensure adherence to service level agreements (SLAs) for network and telephony systems. Track and report on SLA performance metrics, identifying areas for improvement. Work with internal teams and suppliers to address any SLA breaches and implement corrective more »

business/customer impacts Acts as an escalation point for both the user community and IT business partners into Service Delivery Responsible for the management of a multi-sourced supplier environment across multiple locations, utilise data in the form of KPIs and Service Levels to achieve this. Responsible for … the most appropriate support model is in place. Responsible for Continuous Improvement of IT services provided to a given area. Responsible for Major Incident Management - ensuring that teams work together in an efficient and effective way to restore service, business communications are simple, clear and published in a timely … to the monthly internal customer service reviews and external IT partner reviews as well. Will also lead and be responsible for the group IT problem management process Facilitating the Incident Management Process Managing the IT Change process Supporting the management of Assets The role is for more »

including SharePoint, both online and on-prem and Power Platform products and services within Microsoft 365. Day-to-day activities will include: Incident and problem management of Power Platform/SharePoint related issues Change management activities (including testing) from small scale amendments and service requests, to larger … projects such as the automation of current manual paper-based processes across the business, to the redesign and delivery of company-wide Document Management Systems. Proactive monitoring of Power Platform/SharePoint solutions and architecture - proactively address emerging issues. Management of existing Power Platform apps and flows to more »

who are looking for an Experienced Service Asset and Configuration Manager. The Service Asset & Configuration Manager plays a pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented, and properly controlled. The SACM will establish and maintain … an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for change management, incident identification & resolution, and problem management Responsibilities Support the Head of IT Operations and wider team to ensure the SACM process remains fit-for-purpose. Promote … document, and classify all IT assets and their attributes and ownership. To include software, hardware, licences, and related components. Develop and maintain a Configuration Management Database (CMDB) to accurately track the relationships and dependencies between IT assets and configuration items (CIs). Support Change and Release Management in more »

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify underlying … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

the IT Service Desk Service. Main duties of the job The post holder will work The post holder's responsibilities include day to day management and supervision for the provision of a robust Service Desk service meeting the needs of the customers both internal to IT and external to … and request fulfilment with the users of the Trust. Monitor and manage user requests and incidents, escalating customer survey satisfaction responses if required. Line Management of the IT Service Desk Operatives/Analysts providing call handling management and 1st Level technical support. Provide empowerment, coaching and motivation to … SPOC) o Single Point of entry o Single Point of exit o Easier for customers o Streamlined communication channel. o Incident Control: Life-cycle management of all service requests o Communication: keeping customers informed of progress and advising on workarounds Key Performance Indicator (KPI) establishment and reporting Supervise the more »

sales engineer with positioning the right security posture to the customer. • Monitor industry networking security updates, technologies and best practices to improve overall security management and to remain informed of new technical developments and trends in the industry. • Liaise with Partners/Vendors to fulfil agreed customer expectations. • Produce … Edgeconnect, VMWare Velocloud, Forti Secure SD-WAN) • Security Architecture and design multi-platform solutions for managed security service clients • Technical lead during project planning, management and implementation of client solutions (Pilot & POC deployments). • Participate in project calls with clients to review and capture low level design requirements, best … and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development. · Conflict Management: Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level. · Decision more »

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify underlying … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

Senior ServiceNow Developer, your mission is to transform and enhance our ServiceNow platform, driving operational excellence throughout the organization. You'll lead IT service management innovations, aligning our technology with strategic goals to boost efficiency and effectiveness. Your expertise will enable superior service delivery and set new industry standards. … ServiceNow architecture and development practices Expertise in JavaScript, JSON, APIs, SSO, and Azure Familiarity with core ServiceNow modules: ITSM, ITOM, CSM, CMDB, Change, Incident, Problem Management, HAM, and SAM Advanced skills in implementing ServiceNow solutions Strong analytical, problem-solving, and troubleshooting skills Required certifications: ServiceNow Certified System more »