1 to 25 of 29 Permanent Remedy ITSM Jobs

citizen services. They're looking for an experienced Remedy Developer to join a secure transformation project. This is a niche opportunity for a specialist with strong BMC Remedy experience to help design, build and enhance enterprise-level ITSM platforms in a highly secure environment. The Role You'll design, develop, and maintain applications within the … BMC Remedy ITSM suite , supporting key ITSM modules such as Incident, Problem, Change, and Asset Management. Working as part of a multi-disciplinary team, you'll collaborate with … automation engineers and technical leads to integrate Remedy with wider enterprise platforms and continuously improve system performance and user experience. Key Responsibilities Design, develop, and customise BMC Remedy applications, workflows, forms, and integrations. Configure and maintain ITSM modules, troubleshooting issues and optimising performance. Collaborate with internal teams to align Remedy functionality with business More ❯

is highly desirable. Experience administering JAMF to manage MacOS devices is a plus. Working with an ITIL environment and prior experience using ITIL Service Management tool (ServiceNow, BMC Remedy, Jira Service Management) Strong communication skills with ability to develop strong relationships within your own team, department, and the wider business You must have excellent problem-solving skills in More ❯

is highly desirable. Experience administering JAMF to manage MacOS devices is a plus. Working with an ITIL environment and prior experience using ITIL Service Management tool (ServiceNow, BMC Remedy, Jira Service Management) Strong communication skills with ability to develop strong relationships within your own team, department, and the wider business You must have excellent problem-solving skills in More ❯

role in a greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options More ❯

role in a greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options More ❯

role in a greenfield department. A brilliant opportunity The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options More ❯

role in a greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options More ❯

role in a greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options More ❯

Microsoft, VMware). Transferable Skills/Experience Proven experience designing and deploying virtualised datacentres from assured baseline solutions with supporting documentation. Experience in Service and Incident Management (BMC Remedy). Network background (Switches, Routers, Firewalls) is highly desired. Windows Server & Administration Tools (Active Directory, Group Policy, DNS, Certs, PKI), Windows 10 Experience in Microsoft technologies: SQL, Exchange, Skype More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). ***NOTE: This vacancy … readiness. We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis.You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services … Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). ***NOTE: This vacancy … readiness. We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis.You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services … Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a … We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services … Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a … We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services … Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence More ❯

PHP web and mobile development that integrates with VTLS Virtua Integrated Library System (ILS) 6 months experience testing Drupal/PHP web and mobile development that integrates with Remedy IT Service Management System 6 months experience testing Kronos Workforce Central Timekeeper System that integrates with SAP 6 months experience working in a Public Library More ❯

operations. Working as part of the Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is both a pre-sales bid role, combined with a hands-on, strategically important position that will shape how services are introduced and maintained … solutions. Solution Architects & Security: to influence technical design from a service operations perspective. Programme Manager & Scrum Master: to align service readiness with delivery milestones. Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements Management: Define and manage … certification. Experience working in secure or regulated environments (e.g. central government, finance, defence, healthcare). Experience with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent. Clearance Requirements: Clearance for Role: DV Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us More ❯

/Line Management Technical experience to, at least, a 2nd line level. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and More ❯

The IT Configuration Specialist II will perform maintenance on EAM and ITSM platforms directed and suggest improvement opportunities. • Implement workflows, data models, dashboards, and reports to facilitate system usability and functionality. • With minimal guidance, manage user roles, permissions, and access control within enterprise EAM and ITSM systems. • Broaden knowledge of relational concepts that are used to model our … environment. Integration and Customization • Facilitate meetings with cross-functional teams to integrate EAM and ITSM systems with other enterprise applications, ensuring seamless data flow and accurate reporting. • Support the customization of system features and interfaces as needed to meet specific business requirements. • Assist with maintenance of documentation on configurations, integrations, and customizations for reference and compliance purposes. Troubleshooting and … stakeholders to gather requirements and translate them into technical configurations. • Assist in facilitating collaboration with owners of service modules (e.g., incident, service request, change management) to ensure cohesiveness across ITSM tool. • Assist in partnering with IT Disaster Recovery to ensure assets are kept current and are documented correctly. Continuous Improvement • Participate in system upgrade initiatives, ensuring smooth transitions and More ❯

understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. Excellent analytical and troubleshooting skills. Confident communicator with the ability to engage stakeholders at all levels. Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). Calm under pressure and able to manage multiple priorities. Strong documentation and reporting skills. A continuous improvement mindset More ❯

understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. Excellent analytical and troubleshooting skills. Confident communicator with the ability to engage stakeholders at all levels. Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). Calm under pressure and able to manage multiple priorities. Strong documentation and reporting skills. A continuous improvement mindset More ❯

will also be required to provide out of hours escalation support to the out of hours engineers every other week About you Essential Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4. Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools. Proof of management experience, setting objectives and performance management Skilled More ❯

IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills Calm under pressure, highly organised, and confident leading in fast-paced environments Strong reporting More ❯

IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills Calm under pressure, highly organised, and confident leading in fast-paced environments Strong reporting More ❯

technology investments. At DXC Technology we have an exciting opportunity for an experienced Integration Solutions (IS) Service Line Architect (SLA). You will possess a digital orientation to modern ITSM tools and End-to-End Service (Management) Delivery and pre-sales expertise needed to lead the design, development, and delivery of compelling solutions. You are responsible for acting as … the offering specialist in the solution team to cover the related set of DXC Offerings & Capabilities across DXC Platform X, Enterprise Service Management (ESM), Service Integration & Management (SIAM) and ITSM Tool Integrations within a pursuit. The IS SLA also focuses on solutioning and providing technical sales support ensuring that the response integrates with the overall solution. You manage all … with a customer, able to listen and guide a technical discussion, able to clearly articulate complex topics. Proven track record with IT customers Extensive knowledge and experience with modern ITSM tools, ITIL and API technologies, solutions, and architectures. Experience in the integration and proposal of 3rd party suppliers/products. Able to work with and manage customized solutions and More ❯

Managed Services Provider (MSP or MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change More ❯

years in a leadership or managerial role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management More ❯