26 to 50 of 79 Permanent Remedy ITSM Jobs

capturing IT requirements by leveraging business analysis techniques conducti ng surveys, workshops, use case and business process modeling. Experience supporting enterprise IT service management platforms such as ServiceNow, Remedy, and Atlassian Working knowledge of web based IT enterprise systems Experience preparing and conducting briefings for diverse audiences, and writing technical documentation (i.e. SOPs) Experience conducti ng and leading More ❯

Demonstrated experience managing the installation and maintenance of IT infrastructure -Hardware experience with Dell systems is a plus - Experience working in an environment with rapidly changing job priorities -ServiceNow ITSM Ticket Management experience Job Description TEKsystems seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in More ❯

Demonstrated experience managing the installation and maintenance of IT infrastructure -Hardware experience with Dell systems is a plus - Experience working in an environment with rapidly changing job priorities -ServiceNow ITSM Ticket Management experience Drug Test Required false Workplace Type On-site Experience Level Intermediate Level Tier 2 windows workstation admin Although Dahlgren is on the Northeast tip of Virginia More ❯

laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016 Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists Work More ❯

laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016 Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists Work More ❯

Qualifications Certified Cisco Network Professional (CCNP) or equivalent. Demonstrate experience in one or more of the following enterprise network management tools such as SolarWinds, MECM, Core Light, BMC Helix ITSM (Remedy), JIRA, etc. Hands on experience with WAN, LAN, SPPNs, DECCs, compute, storage, capability delivery platforms, telecommunications and circuits Demonstrate expertise in design and improvement of complex More ❯

Qualifications Certified Cisco Network Professional (CCNP) or equivalent. Demonstrate experience in one or more of the following enterprise network management tools such as SolarWinds, MECM, Core Light, BMC Helix ITSM (Remedy), JIRA, etc. Hands on experience with WAN, LAN, SPPNs, DECCs, compute, storage, capability delivery platforms, telecommunications and circuits Demonstrate expertise in design and improvement of complex More ❯

Qualifications Certified Cisco Network Professional (CCNP) or equivalent. Demonstrate experience in one or more of the following enterprise network management tools such as SolarWinds, MECM, Core Light, BMC Helix ITSM (Remedy), JIRA, etc. Hands on experience with WAN, LAN, SPPNs, DECCs, compute, storage, capability delivery platforms, telecommunications and circuits Demonstrate expertise in design and improvement of complex More ❯

QUALIFICATIONS: • Certified Cisco Network Professional (CCNP) or equivalent. • Demonstrate experience in one or more of the following enterprise network management tools such as SolarWinds, MECM, Core Light, BMC Helix ITSM (Remedy), JIRA, etc. • Hands on experience with WAN, LAN, SPPNs, DECCs, compute, storage, capability delivery platforms, telecommunications and circuits • Demonstrate expertise in design and improvement of complex More ❯

Utilize the Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune and Tanium to deploy updates and applications to endpoint devices. • Reporting on software deployment and compliance status. • Utilize BMC Remedy or ServiceNow to troubleshoot and resolve customer tickets associated with software deployment and agent health. • Document procedures, configurations, and security events related to Patch Management for knowledge sharing and More ❯

scenarios to ensure service continuity REQUIREMENTS: 3+ years in fault and performance monitoring (e.g., Netcool, AppDynamics, HP Ops Manager) 3+ years in incident management tools (e.g., ServiceNow, BMC Remedy) 3+ years in MoM (Manager of Manager) monitoring environments 3+ years of experience with ITIL frameworks (incident, change, problem, RCA) 2+ years of hands-on troubleshooting distributed systems Strong More ❯

Network monitoring protocols/methods such as SNMP, NetFlow, and Syslog. • Implementation/Administration of one or more Network Management Systems (Splunk, CA/Broadcom Product Suite, BMC Remedy, IPAM, Infoblox, ownCloud). • Networking principles and systems functionality, with the ability to troubleshoot OSI layers 1-7 throughout a COTS environment. • Linux OS (RHEL/CentOS) and Microsoft More ❯

Good diligence Be flexible to a rapidly changing environment. Dell & HP Desktop product knowledge required. Strong Microsoft Excel skills, VLOOKUP and data searching and input skills. Remedy ITSM/Service Now experience. Experience with managing stock and guardian/custodianship mindset. About us We are a leading independent technology and services provider, trusted by large corporate and More ❯

ticketing systems (preferred) Familiar with the following software applications including but not limited to: the MS Office suite, MS access, Service Now or other ticketing systems (i.e. BMC Remedy or similar). SCA/Union/Intern Rate or Range Details Target Salary Range: $51,000 - $82,000. This represents the typical salary range for this position. Salary More ❯

level certification preferred, or equivalent experience. Experience with deploying & hardening Windows Server 2016, Server 2019 Experience in areas such as AD, SCOM, MECM, IIS, SQL, DSUW, Remedy ITSM, M3, Exchange, Linux, Unix, and patch management Six (6) years of progressive experience demonstrating the required proficiency with server operations to include blade architectures, virtualization technologies, Active Directory management More ❯

level certification preferred, or equivalent experience. • Experience with deploying & hardening Windows Server 2016, Server 2019 • Experience in areas such as AD, SCOM, MECM, IIS, SQL, DSUW, Remedy ITSM, M3, Exchange, Linux, Unix, and patch management • Six (6) years of progressive experience demonstrating the required proficiency with server operations to include blade architectures, virtualization technologies, Active Directory management More ❯

and any performance improvement initiatives Requirements: Experience with deploying & hardening Windows Server 2016, Server 2019 Experience in areas such as AD, SCOM, MECM, IIS, SQL, DSUW, Remedy ITSM, M3, Exchange, Linux, Unix, and patch management. Ability to support after hours downtime and issues. Experience with System implementation, Upgrade support, SMEe support, Server/application administration, Inventory, Documentation More ❯

at the Pentagon. WHAT YOU'LL NEED TO SUCCEED - DESIRED: Security Clearance: Active TS/SCI clearance Certification: F5 Network certification Technical Skills: Experience with proposals. Experience utilizing Remedy ITSM. Experience administering and troubleshooting server operating systems such as Linux, Windows, or UNIX. Experience documenting network topology using Visio. More ❯

GFACT, or GSEC Required Experience -5 + years of experience leading Tier-1 IT support operations and act as the first point of contact for IT issues via Remedy, phone, email, chat, and walk-ins. … Provide account, mobile device, laptop, VoIP, and conferencing system support. -Support MCRISS Legacy and Next systems, including PII/PHI-related tickets. -Operate and maintain BMC Remedy ITSM modules (Incident, Change, Asset, Service Request, etc.). -Escalate issues to Tier-2/3, MCCOG, or MCRISS Program Office. -Manage imaging, deployment, and tracking of government laptops and … Fri, ET. On-call: 24x7x365 with 60-120 min response times depending on hours. Qualifications: Experience in enterprise Tier-1 IT support and service desk leadership. Familiarity with BMC Remedy ITSM. Strong troubleshooting, communication, and customer service skills. Meet DoD 8570 requirements (Security+, CND, GFACT, or GSEC). More ❯

CSA, SCA, DST, etc.) - required within 90 business days of hire Knowledge Requirements: Critical thinking skills Active listening skills and effective communication strategies Enterprise ticketing application experience - BMC Remedy Service Management experience preferred Human Resource application support experience preferred Experience: Two (2) + years of customer service experience. Service desk or call center experience preferred. Does this opportunity More ❯

access points and controllers. Use Government-provided network security and systems management (NSSM) tools such as: JUNOS Space, Cisco Prime, Flying Squirrel, MeerCat-FS, ArcSight EMS, EMS & BMC Remedy, Wireshark, Notepad++, Joint Management Network (JMN) tool set i.e. Putty, Riverbed, Chimera, Microsoft Visio, to manage and monitor the various data and video Networks. Provide and implement recommendations on More ❯

PRINCIPLE ACCOUNTABILITIES Be the first point of contact for users to resolve Incidents, Service Requests and enquiries for hardware, software and access, ensuring all activity is logged on the ITSM system. Respond and react to users needs via phone, chat, ITSM portal, email and in person. Establish the impact and urgency of a users ticket, ensuring all relevant … details are accurately captured and logged on the ITSM tool. Make an initial assessment of the information provided and identify if immediate corrective action can be undertaken at the point of first contact. Otherwise agree the next steps and course of action with the user. In the event of a Major Incident, support the Major Incident Manager as necessary. … groups. Supporting first line activities; Where necessary assist in establishing the impact and urgency of a users ticket, ensuring all relevant details are accurately captured and logged on the ITSM tool and the correct priority is assigned. If possible identify if an immediate corrective action can be undertaken at the point of first contact. Otherwise agree the next steps More ❯

PHP web and mobile development that integrates with VTLS Virtua Integrated Library System (ILS) 6 months experience testing Drupal/PHP web and mobile development that integrates with Remedy IT Service Management System 6 months experience testing Kronos Workforce Central Timekeeper System that integrates with SAP 6 months experience working in a Public Library More ❯

Security Clearance • CWF designation IAT Level III Certification • 6 years of similar professional experience in DoD or Federal environments with help desk tools such as ServiceNow or BMC Remedy Additional Qualifications This position is required to be designated as an IT Level 1 with a T5/T5R investigation with a CWF designation at the IAT III level More ❯

Windows, Linux, macOS) in enterprise environments. Familiarity with Active Directory, group policies, and user account management. Knowledge of endpoint security, patching, and vulnerability remediation. Experience with ticketing systems and ITSM processes (e.g., ServiceNow, Remedy).Preferred Qualifications: Direct FAA or NAS configuration management experience. Experience supporting federal IT systems, preferably FAA, DOT, DHS, or DoD. Certifications such as More ❯