26 to 50 of 146 Permanent Remedy ITSM Jobs

REQUIREMENTS: 3+ years in fault and performance monitoring (e.g., Netcool, AppDynamics, HP Ops Manager) 3+ years in incident management tools (e.g., ServiceNow, BMC Remedy) 3+ years in MoM (Manager of Manager) monitoring environments 3+ years of experience with ITIL frameworks (incident, change, problem, RCA) 2+ years of hands More ❯

documentation improvements REQUIREMENTS: 3+ years with monitoring tools such as IBM Netcool, AppDynamics, or HP Ops Manager 3+ years using ServiceNow or BMC Remedy 3+ years in large-scale MoM monitoring environments 3+ years of ITIL experience (incident, problem, change, RCA) 2+ years of advanced troubleshooting in distributed More ❯

users. Troubleshoot and resolve issues with Microsoft 365 and Windows 10/11 etc Log and manage incidents and requests using ServiceNow or similar ITSM platforms. Perform IT onboarding/offboarding for new joiners and leavers. Support meeting room technologies including Zoom, Microsoft Teams, and Cisco Webex. Maintain asset … End User Services environment onsite Solid hands-on experience with: Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM Familiarity with ITSM tools such as ServiceNow, Remedy, etc. Understanding of ITIL practices (Incident, Problem, Change Management). Strong problem-solving, communication, and customer service More ❯

users. Troubleshoot and resolve issues with Microsoft 365 and Windows 10/11 etc Log and manage incidents and requests using ServiceNow or similar ITSM platforms. Perform IT onboarding/offboarding for new joiners and leavers. Support meeting room technologies including Zoom, Microsoft Teams, and Cisco Webex. Maintain asset … End User Services environment onsite Solid hands-on experience with: Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM Familiarity with ITSM tools such as ServiceNow, Remedy, etc. Understanding of ITIL practices (Incident, Problem, Change Management). Strong problem-solving, communication, and customer service More ❯

Government-provided network security and systems management (NSSM) tools such as: JUNOS Space, Cisco Prime, Flying Squirrel, MeerCat-FS, ArcSight EMS, EMS & BMC Remedy, Wireshark, Notepad++, Joint Management Network (JMN) tool set i.e. Putty, Riverbed, Chimera, Microsoft Visio, to manage and monitor the various data and video Networks. More ❯

standards. Coordinate with subcontractors and stakeholders to ensure unified project goals, incorporating a "One Badge" approach for seamless team integration. Utilize the USDA-provided ITSM system (BMC Remedy Helix or equivalent) for tracking, reporting, and managing incident and service request tickets. Ensure compliance with USDA's requirements … and leadership skills, with experience managing Tier 2 and Tier 3 technical support teams. Familiarity with federal IT service management platforms, including BMC Remedy or ServiceNow. Excellent communication skills, with the ability to engage and build relationships with stakeholders and team members. The salary range for this role More ❯

the Program Manager's absence, overseeing operations, providing support to staff, and ensuring that all program activities align with USDA objectives. Use the USDA ITSM system (such as BMC Remedy Helix or ServiceNow) to monitor, document, and report on ticket status, ensuring accurate data entry and reporting … years of experience supporting or managing IT service delivery programs, preferably in a federal or public sector environment. Knowledge of IT service management (ITSM) practices and ITIL Familiarity with federal service quality standards, including ISO 9001, ISO 20000, and CMMI Level 3. Experience using ITSM tools, such as … BMC Remedy Helix or ServiceNow, for ticket tracking and management. Strong organizational skills with a proven ability to manage resources, prioritize tasks, and support program goals. Excellent communication and interpersonal skills, with the ability to build positive working relationships with team members, stakeholders, and USDA representatives. The salary More ❯

Operational Resilience and Data Science. Responsibilities include: • The candidate will be accountable for the governance of configuration items and their data record in the ITSM platform (BMC Remedy Helix). • The configuration management lead will be responsible for chairing the Configuration Control Board and working with the … understanding of how the data protects assets critical to the delivery of Mastercard products and services. • The candidate will have a strong background in ITSM and understanding the complexities of change management and how we manage and maintain records correctly. • The candidate will be responsible for understanding what infrastructure … MPIs on the operation of the CMDB platform and engaging with senior and executive stakeholders. • The candidate will have an administrative background in the ITSM platform and a clear understanding of BMC Discovery and API functionality in the tooling • The configuration management lead will be responsible for driving continuous More ❯

hardware, software, and network issues that Tier 1 support cannot resolve. Respond to and manage incidents, change requests, and work orders through the USDA ITSM system (e.g., BMC Remedy Helix or ServiceNow), ensuring all details are documented accurately. Troubleshoot user problems by simulating or recreating issues to … with distribution list management, ensuring users have access to necessary resources. Support asset management tasks, including tracking inventory, deploying hardware, and updating the USDA ITSM asset module to maintain accurate records. Assist with on-site and remote deployments for telecommunications and network equipment, including VoIP, VTC, and wireless connectivity. … years of IT support experience, with a focus on hardware, software, and network troubleshooting. Experience with IT service management systems, particularly BMC Remedy Helix or ServiceNow. Proficient in Active Directory administration, account management, and related user support functions. Familiarity with USDA IT standards, including asset management practices and More ❯

faster root cause identification. Automation & Integrations Develop and maintain PowerShell scripts to automate endpoint health checks, performance tuning, and remediation tasks. Integrate SysTrack with ITSM platforms (e.g., ServiceNow) for automated incident creation and response. Work with SysTrack APIs and connectors to enable seamless integrations with third-party tools. Configure … logic for effective data extraction and analysis. Hands-on experience with PowerShell scripting for automation and endpoint troubleshooting. Knowledge of SysTrack API integrations with ITSM (ServiceNow, Remedy, etc.) and SIEM tools (Splunk, Elastic, etc.). Familiarity with PC infrastructure, including Active Directory, network components, and endpoint management. … Windows OS (Clients and Servers), O365 suite, and modern device management (Intune, SCCM, Autopilot). Knowledge of ITIL processes and experience working in an ITSM-driven environment. Experience with AI-driven analytics and proactive digital experience management. The Package We offer a competitive salary and a great benefits package. More ❯

faster root cause identification. Automation & Integrations Develop and maintain PowerShell scripts to automate endpoint health checks, performance tuning, and remediation tasks. Integrate SysTrack with ITSM platforms (e.g., ServiceNow) for automated incident creation and response. Work with SysTrack APIs and connectors to enable seamless integrations with third-party tools. Configure … logic for effective data extraction and analysis. Hands-on experience with PowerShell scripting for automation and endpoint troubleshooting. Knowledge of SysTrack API integrations with ITSM (ServiceNow, Remedy, etc.) and SIEM tools (Splunk, Elastic, etc.). Familiarity with PC infrastructure, including Active Directory, network components, and endpoint management. … Windows OS (Clients and Servers), O365 suite, and modern device management (Intune, SCCM, Autopilot). Knowledge of ITIL processes and experience working in an ITSM-driven environment. Experience with AI-driven analytics and proactive digital experience management. The Package We offer a competitive salary and a great benefits package. More ❯

supporting a 5-year strategy for asset deployment and maintenance in collaboration with the configuration management lead. The candidate will work with BMC Remedy, engage with delivery and project teams, and focus on security posture and continuous improvement to reduce technical debt. This governance-based role … emphasizes policy and process adherence to monitor change and adoption. Role and Responsibilities Accountable for governance of configuration items and their lifecycle in the ITSM platform (BMC Remedy Helix). Assist the Configuration Control Board and collaborate with service management teams to ensure data integrity and governance … of critical assets, understanding their role in delivering Mastercard products and services. Maintain a strong understanding of ITSM, change management, and record management complexities. Ensure infrastructure requirements for technical assets are accurately captured through governance and assurance processes. Define KPIs and process metrics related to CMDB data utilization, engaging More ❯

Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and … Active Directory . Experience troubleshooting hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and More ❯

Platforms, Portfolio Delivery, Risk, Security, Operational Resilience, and Data Science. Responsibilities include: Accountability for governance of configuration items and their data records in the ITSM platform (BMC Remedy Helix). Chairing the Configuration Control Board and collaborating with service management teams to promote data integrity and governance … around critical assets. Understanding how data protects assets vital to Mastercard's products and services. Having a strong background in ITSM and knowledge of change management processes. Ensuring infrastructure needs for technical assets are accurately captured and governed. Defining KPIs and MPIs for CMDB operations and engaging with senior … stakeholders. Possessing administrative expertise in the ITSM platform, BMC Discovery, and API functionalities. Driving continuous improvement on the ITSM platform and addressing data discrepancies. All About You Essential Skills and Experience: Knowledge of Configuration Management principles. Ability to manage multiple high-priority tasks effectively. Experience facilitating communication with More ❯

technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications: Degree in Information Technology or a related field. ITIL Foundation or More ❯

more at About the Opportunity DMI is seeking a high-impact Senior ITIL Services Master/Manager to lead enterprise-wide IT Service Management (ITSM) strategy and operations. This role demands a hands-on expert with a proven track record of designing, optimizing, and governing ITIL-based service delivery … can challenge the status quo, align IT with business objectives, and drive efficiency, reliability, and customer satisfaction. Key Responsibilities: Own the end-to-end ITSM lifecycle, serving as the organizational authority on ITIL best practices. Lead governance, design, and continual improvement of all core ITIL processes (ITIL v4 preferred … and maintenance of a centralized Service Catalog and Request Fulfillment process. Build and mentor a distributed team of process owners, service delivery managers, and ITSM analysts. Partner with infrastructure, application, cybersecurity, and business units to ensure seamless, value-driven service delivery. Evaluate and implement ITSM tools (ServiceNow, BMC More ❯

and attributes tailored to enterprise IT environments: Enterprise IT Help Desk/Service Desk: 7-10 years of progressive experience in IT Service Management (ITSM) roles, including Quality Assurance, Service Delivery, or IT Operations management. Experience managing large-scale enterprise service desks with at least 75+ Full-Time Equivalents … in ITIL v3 or ITIL 4). Proficiency in developing and implementing Quality Control Plans (QCPs) for service desk operations. Knowledge of enterprise-level ITSM tools and integration into broader IT ecosystems. Analytical & Problem-Solving: Expertise in analyzing ticket trends, resolving incident escalations, and optimizing workflows to improve service … able to obtain within 30 days) PMP (Project Management Professional) or equivalent certification. Service Desk-specific certifications such as HDI Support Center Manager or ITSM certifications. Personal Attributes Customer-Focused Mindset: Committed to delivering exceptional customer service and improving end-user experiences. Ability to empathize with and resolve customer More ❯

email, and in-person interactions. Identify, research, and resolve technical issues related to hardware, software, and network access. Utilize USDA's IT service management (ITSM) system (e.g., BMC Remedy Helix or ServiceNow) to document, track, and monitor issues for timely resolution. Update tickets regularly with troubleshooting steps … equipment, including assisting with configurations and connectivity issues. Maintain up-to-date asset records by tracking equipment movements, deployments, and disposals in USDA's ITSM asset module. Assist in managing the loaner equipment program, ensuring devices are ready for immediate use. Follow USDA's protocols for escalating unresolved issues … Science, or related field, or equivalent experience. Minimum of 1 year of IT support experience. Familiarity with IT service management tools (e.g., BMC Remedy Helix or ServiceNow). Basic troubleshooting skills for common IT issues, including hardware and software problems. Strong customer service orientation with excellent communication skills. More ❯

of Tier 2 support specialists, providing mentorship, technical direction, and ongoing training to ensure consistent, high-quality support. Utilize USDA's IT service management (ITSM) system (e.g., BMC Remedy Helix or ServiceNow) to manage and document incident, change, and work order tickets, ensuring accurate and thorough records. … years in a senior or team lead role within a Tier 3 environment. Proficiency in using IT service management tools, such as BMC Remedy Helix or ServiceNow, for ticket tracking and resolution. Advanced troubleshooting and diagnostic skills for complex IT issues, including hardware, software, and network challenges. Familiarity More ❯

IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation … and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance … service delivery. Ensure compliance with internal policies and external standards. Lead major incidents and crisis response when required. Build and lead a high-performing ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of IT service management experience, with 5+ years in a leadership capacity. ITIL More ❯

/Remedy/ServiceNow etc. Who you'll be working with The Change & Release Analyst role is part of IT Service Management (ITSM), which is a team of 12 individuals. The ITSM Change & Release team consists of 1 Lead and 5 Change & Release Analysts who are More ❯

our client's investment in technology and transformation, we're looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You'll ensure changes … when needed Key requirements: At least 3 years' experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯