26 to 50 of 59 Permanent Remedy ITSM Jobs

Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and … Active Directory . Experience troubleshooting hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and More ❯

technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications: Degree in Information Technology or a related field. ITIL Foundation or More ❯

and attributes tailored to enterprise IT environments: Enterprise IT Help Desk/Service Desk: 7-10 years of progressive experience in IT Service Management (ITSM) roles, including Quality Assurance, Service Delivery, or IT Operations management. Experience managing large-scale enterprise service desks with at least 75+ Full-Time Equivalents … in ITIL v3 or ITIL 4). Proficiency in developing and implementing Quality Control Plans (QCPs) for service desk operations. Knowledge of enterprise-level ITSM tools and integration into broader IT ecosystems. Analytical & Problem-Solving: Expertise in analyzing ticket trends, resolving incident escalations, and optimizing workflows to improve service … able to obtain within 30 days) PMP (Project Management Professional) or equivalent certification. Service Desk-specific certifications such as HDI Support Center Manager or ITSM certifications. Personal Attributes Customer-Focused Mindset: Committed to delivering exceptional customer service and improving end-user experiences. Ability to empathize with and resolve customer More ❯

more at About the Opportunity DMI is seeking a high-impact Senior ITIL Services Master/Manager to lead enterprise-wide IT Service Management (ITSM) strategy and operations. This role demands a hands-on expert with a proven track record of designing, optimizing, and governing ITIL-based service delivery … can challenge the status quo, align IT with business objectives, and drive efficiency, reliability, and customer satisfaction. Key Responsibilities: Own the end-to-end ITSM lifecycle, serving as the organizational authority on ITIL best practices. Lead governance, design, and continual improvement of all core ITIL processes (ITIL v4 preferred … and maintenance of a centralized Service Catalog and Request Fulfillment process. Build and mentor a distributed team of process owners, service delivery managers, and ITSM analysts. Partner with infrastructure, application, cybersecurity, and business units to ensure seamless, value-driven service delivery. Evaluate and implement ITSM tools (ServiceNow, BMC More ❯

Operational Resilience and Data Science. Responsibilities include: • The candidate will be accountable for the governance of configuration items and their data record in the ITSM platform (BMC Remedy Helix). • The configuration management lead will be responsible for chairing the Configuration Control Board and working with the … understanding of how the data protects assets critical to the delivery of Mastercard products and services. • The candidate will have a strong background in ITSM and understanding the complexities of change management and how we manage and maintain records correctly. • The candidate will be responsible for understanding what infrastructure … MPIs on the operation of the CMDB platform and engaging with senior and executive stakeholders. • The candidate will have an administrative background in the ITSM platform and a clear understanding of BMC Discovery and API functionality in the tooling • The configuration management lead will be responsible for driving continuous More ❯

supporting a 5-year strategy for asset deployment and maintenance in collaboration with the configuration management lead. The candidate will work with BMC Remedy, engage with delivery and project teams, and focus on security posture and continuous improvement to reduce technical debt. This governance-based role … emphasizes policy and process adherence to monitor change and adoption. Role and Responsibilities Accountable for governance of configuration items and their lifecycle in the ITSM platform (BMC Remedy Helix). Assist the Configuration Control Board and collaborate with service management teams to ensure data integrity and governance … of critical assets, understanding their role in delivering Mastercard products and services. Maintain a strong understanding of ITSM, change management, and record management complexities. Ensure infrastructure requirements for technical assets are accurately captured through governance and assurance processes. Define KPIs and process metrics related to CMDB data utilization, engaging More ❯

Platforms, Portfolio Delivery, Risk, Security, Operational Resilience, and Data Science. Responsibilities include: Accountability for governance of configuration items and their data records in the ITSM platform (BMC Remedy Helix). Chairing the Configuration Control Board and collaborating with service management teams to promote data integrity and governance … around critical assets. Understanding how data protects assets vital to Mastercard's products and services. Having a strong background in ITSM and knowledge of change management processes. Ensuring infrastructure needs for technical assets are accurately captured and governed. Defining KPIs and MPIs for CMDB operations and engaging with senior … stakeholders. Possessing administrative expertise in the ITSM platform, BMC Discovery, and API functionalities. Driving continuous improvement on the ITSM platform and addressing data discrepancies. All About You Essential Skills and Experience: Knowledge of Configuration Management principles. Ability to manage multiple high-priority tasks effectively. Experience facilitating communication with More ❯

email, and in-person interactions. Identify, research, and resolve technical issues related to hardware, software, and network access. Utilize USDA's IT service management (ITSM) system (e.g., BMC Remedy Helix or ServiceNow) to document, track, and monitor issues for timely resolution. Update tickets regularly with troubleshooting steps … equipment, including assisting with configurations and connectivity issues. Maintain up-to-date asset records by tracking equipment movements, deployments, and disposals in USDA's ITSM asset module. Assist in managing the loaner equipment program, ensuring devices are ready for immediate use. Follow USDA's protocols for escalating unresolved issues … Science, or related field, or equivalent experience. Minimum of 1 year of IT support experience. Familiarity with IT service management tools (e.g., BMC Remedy Helix or ServiceNow). Basic troubleshooting skills for common IT issues, including hardware and software problems. Strong customer service orientation with excellent communication skills. More ❯

of Tier 2 support specialists, providing mentorship, technical direction, and ongoing training to ensure consistent, high-quality support. Utilize USDA's IT service management (ITSM) system (e.g., BMC Remedy Helix or ServiceNow) to manage and document incident, change, and work order tickets, ensuring accurate and thorough records. … years in a senior or team lead role within a Tier 3 environment. Proficiency in using IT service management tools, such as BMC Remedy Helix or ServiceNow, for ticket tracking and resolution. Advanced troubleshooting and diagnostic skills for complex IT issues, including hardware, software, and network challenges. Familiarity More ❯

IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation … and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance … service delivery. Ensure compliance with internal policies and external standards. Lead major incidents and crisis response when required. Build and lead a high-performing ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of IT service management experience, with 5+ years in a leadership capacity. ITIL More ❯

our client's investment in technology and transformation, we're looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You'll ensure changes … when needed Key requirements: At least 3 years' experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

and escalate incidents Participate in bridge calls to resolve incidents and restore services Record and manage incidents using BMC Remedy or equivalent ITSM platforms Maintain and update SOPs, troubleshooting guides, and documentation Support quarterly reviews and populate the knowledge base with known solutions Monitor systems across production … with monitoring tools such as IBM Netcool, AppDynamics, HP Ops Manager, or Splunk 3+ years using incident tools such as ServiceNow or BMC Remedy 3+ years working in large-scale monitoring environments Hands-on experience with Java App Servers, VMware, Oracle, Unix/Linux, MQ, AIX, or DB2 More ❯

Indicators (KPIs), metrics, and other reporting data in the Defense Property Accountability System (DPAS) as well as the application for Information Technology Service Management (ITSM) (BMC Remedy). Perform independent verification of the Asset Compliance Program for DPAS custodial accounts to ensure alignment with higher echelon Asset … the major areas of supply management. Provide inventory reports and research and resolve discrepancies. Track all IT asset transactions in the software application for ITSM and DPAS throughout the assets' life cycle. Maintain warehouse stock level inventory to ensure available stocks to avoid work stoppage due to lack of More ❯

remove, and tune ingest for various OS types (Windows, Linux, MacOS, Unix etc.) Experience with Splunk Heavy Forwarder configurations Familiarity with IT Service Management (ITSM) ticketing platforms, such as ServiceNow or Remedy, for tracking incidents and submitting change requests Familiarity with CRIBL for data ingest reductions Education More ❯

years operating in high-visibility or mission-critical roles 3+ years with monitoring tools like IBM Netcool, AppDynamics, HP Ops Manager 3+ years using ITSM platforms such as ServiceNow or BMC Remedy 3+ years in large-scale MoM monitoring environments Experience supporting Java App Servers, VMware, Oracle More ❯

in accordance with Army standards and regulations. Strong leadership and people management skills. Excellent communication and customer service abilities. Experience with IT Service Management (ITSM) frameworks, such as ITIL, preferred. Familiarity with Army or DoD security and communication protocols. Preferred Qualifications: Experience supporting DoD or military IT contracts. Project … or higher certification. Knowledge of Army Communications-Electronics Command (CECOM) policies or equivalent. Experience with service desk tools and ticketing systems (e.g., ServiceNow, Remedy). Physical Requirements: This position requires the ability to perform the below essential functions: May involve multi-site or remote management responsibilities. Occasional travel More ❯

services or outage issues information to customers and help with resolution. Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's AQL/SLA commitments. … Open and close tickets in Remedy and/or Service Now. Ensure all tickets, requests, and work orders are properly documented. Create or coordinate the development of Knowledge Base Articles (KBA) Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds. Provide support More ❯

as LAN, WAN, and Internet systems • Perform Active Directory user account administration and password resets • Manage and resolve incident support tickets in BMC Remedy and ServiceNow • Answer questions for users via phone, email, live chat, and instant message Requirements: • Must have an Active DoD Secret or TS Clearance … Experience providing technical support for software applications, mobile devices, hardware, and network systems • Experience using some or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc. Compensation: Salary Range:$65,000 - $70,000 depending More ❯

security clearance may be required depending on the contract. Proven understanding of IT configuration and change control practices, including use of CM tools and ITSM platforms (e.g., ServiceNow, Remedy). Experience creating and managing configuration baselines and change logs. Familiarity with ITIL, ISO, or CMMI frameworks related More ❯

for management of Information Technology (IT) Services. Document and communicate degradation of services or outage issues information to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Utilize Remedy and/or Service Now for queue and work More ❯

by assisting them with IT-related issues. Document and communicate degradation of services or outage issues information to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's AQL/SLA commitments. … Utilize Remedy and/or Service Now for queue and work management. Ensure all tickets, requests, and work orders are properly documented. Create or coordinate the development of Knowledge Base Articles (KBA) Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds. Provide More ❯

by assisting them with IT-related issues. Document and communicate degradation of services or outage issues information to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's AQL/SLA commitments. … Utilize Remedy and/or Service Now for queue and work management. Ensure all tickets, requests, and work orders are properly documented. Create or coordinate the development of Knowledge Base Articles (KBA) Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds. Provide More ❯

Strong interpersonal and presentation skills Experience with desktop environment, local area networks, telephony, voice, land mobile radio, and/or video desired Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required Experience working in a customer service role desired Experience with supporting More ❯

infrastructure. Deep knowledge of ITIL v3 or v4 frameworks, with demonstrated process ownership across Incident, Problem, Change, and Configuration Management. Youll have familiarity with ITSM platforms (e.g., Sales Force, Remedy) and asset/configuration tools (CMDBs). Youll come with vendor management experience across telecom and facilities More ❯