51 to 75 of 159 Permanent Remedy ITSM Jobs

our client's investment in technology and transformation, we're looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You'll ensure changes … when needed Key requirements: At least 3 years' experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

an experienced and highly motivated Service Integration and Management (SIAM) Operations Lead with 10 or more years of combined IT Program Management, Service Management (ITSM), and Systems Engineering (SE) management experience in an IT Service Provider Ecosystem environment. The candidate is responsible for assisting in the lead of functional … areas leads though implementation, maintenance, and delivery of the ITSM Practices. Key focus areas will be on operational Situational Awareness (SA) and ensuring key decision makers have the operational information they need to be able to make informed decisions. The SIAM Operations Lead also collaborates US Government, Service Providers … management of the SIAM organization, processes, and policies. Responsibilities: As the SIAM Operations Lead, you will: Understand the Government customer and IT Service Provider ITSM and SE business practices and the impact of the ecosystem's ability to deliver on customer commitments Support in the organizational change initiatives required More ❯

is a high-impact role that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless service delivery to both internal and external customers. Key Responsibilities: Work across ITSM processes including Incident, Problem, Change, Request … contractual terms. Collaborate with business units and customer-facing teams to understand service expectations and drive service excellence. Oversee the configuration and optimisation of ITSM tools (e.g., ServiceNow, Jira Service Management, BMC Remedy) to support process efficiency and visibility. Establish governance practices to ensure consistency in service … delivery and supplier performance management. Provide training, documentation, and support on ITSM processes to internal and external teams. Ensure alignment with ITIL standards and tailor best practices to suit the Financial Services environment. Qualifications: Proven experience in the Financial Services sector is essential. Strong background in ITSM disciplines More ❯

is a high-impact role that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless service delivery to both internal and external customers. Key Responsibilities: Work across ITSM processes including Incident, Problem, Change, Request … contractual terms. Collaborate with business units and customer-facing teams to understand service expectations and drive service excellence. Oversee the configuration and optimisation of ITSM tools (e.g., ServiceNow, Jira Service Management, BMC Remedy) to support process efficiency and visibility. Establish governance practices to ensure consistency in service … delivery and supplier performance management. Provide training, documentation, and support on ITSM processes to internal and external teams. Ensure alignment with ITIL standards and tailor best practices to suit the Financial Services environment. Qualifications: Proven experience in the Financial Services sector is essential. Strong background in ITSM disciplines More ❯

is a high-impact role that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless service delivery to both internal and external customers. Key Responsibilities: Work across ITSM processes including Incident, Problem, Change, Request … contractual terms. Collaborate with business units and customer-facing teams to understand service expectations and drive service excellence. Oversee the configuration and optimisation of ITSM tools (e.g., ServiceNow, Jira Service Management, BMC Remedy) to support process efficiency and visibility. Establish governance practices to ensure consistency in service … delivery and supplier performance management. Provide training, documentation, and support on ITSM processes to internal and external teams. Ensure alignment with ITIL standards and tailor best practices to suit the Financial Services environment. Qualifications: Proven experience in the Financial Services sector is essential. Strong background in ITSM disciplines More ❯

are not limited too): Assist the government in ensuring that requirements requested are approved from the DHA Enterprise Approved Product List. Generate reports, monitor ITSM ticket que performance, monitor calendar events, and provide critical updates to Government leadership when appropriate. Process software related tickets, review/validate RVDC, follow … up with customers as necessary. Generate reports, monitor ITSM ticket que performance, monitor calendar events, and provide critical updates to Government leadership when appropriate. Update action statuses via the Procurement Action Tracker, ServiceNow and other databases/tools as necessary. Coordinate with program and project managers from various Directorates … the following software applications including but not limited to: the MS Office suite, MS access, Service Now or other ticketing systems (i.e. BMC Remedy or similar). SCA/Union/Intern Rate or Range Details Target Salary Range: $39,000 - $62,000. This represents the typical salary More ❯

Navy Multiband Terminal (NMT) systems support to include responding to IP email notifications of failed parts, creating and routing offline Information Technology Service Management (ITSM) forms. Coordinating Installation Check Out Spares (INCOS) support to include COLTS updates, INCOS international shipments, and the failed assets returned to NIWC LANT, CH … Band High Power Amplifier Power Condition Units, to include COLTS modifications updates. Coordinating NMT EBEM inventory and management to include creating and submitting offline ITSM tickets in tracking failed EBEM repair efforts. REQUIRED SKILLS/YEARS OF EXPERIENCE Must have a minimum of three (3) years performing Logistics Acquisition … disposal): Integrated Logistics Support (ILS); Data Management (DM); Project Management; In-Service Engineering Agent (ISEA) fielding and sustainment support. 3+ years of experience using ITSM (Previously REMEDY), COLTS, NDE, SAILOR, ICAPS, CDMD-OA, CMPRO, SPIDER, TDMIS, SME 3 DAS, FEDLOG, WEBFLIS, Haystack, One Touch, and Asset Visibility. More ❯

Indicators (KPIs), metrics, and other reporting data in the Defense Property Accountability System (DPAS) as well as the application for Information Technology Service Management (ITSM) (BMC Remedy). Perform independent verification of the Asset Compliance Program for DPAS custodial accounts to ensure alignment with higher echelon Asset … the major areas of supply management. Provide inventory reports and research and resolve discrepancies. Track all IT asset transactions in the software application for ITSM and DPAS throughout the assets' life cycle. Maintain warehouse stock level inventory to ensure available stocks to avoid work stoppage due to lack of More ❯

security clearance may be required depending on the contract. Proven understanding of IT configuration and change control practices, including use of CM tools and ITSM platforms (e.g., ServiceNow, Remedy). Experience creating and managing configuration baselines and change logs. Familiarity with ITIL, ISO, or CMMI frameworks related More ❯

and escalate incidents Participate in bridge calls to resolve incidents and restore services Record and manage incidents using BMC Remedy or equivalent ITSM platforms Maintain and update SOPs, troubleshooting guides, and documentation Support quarterly reviews and populate the knowledge base with known solutions Monitor systems across production … with monitoring tools such as IBM Netcool, AppDynamics, HP Ops Manager, or Splunk 3+ years using incident tools such as ServiceNow or BMC Remedy 3+ years working in large-scale monitoring environments Hands-on experience with Java App Servers, VMware, Oracle, Unix/Linux, MQ, AIX, or DB2 More ❯

in accordance with Army standards and regulations. Strong leadership and people management skills. Excellent communication and customer service abilities. Experience with IT Service Management (ITSM) frameworks, such as ITIL, preferred. Familiarity with Army or DoD security and communication protocols. Preferred Qualifications: Experience supporting DoD or military IT contracts. Project … or higher certification. Knowledge of Army Communications-Electronics Command (CECOM) policies or equivalent. Experience with service desk tools and ticketing systems (e.g., ServiceNow, Remedy). Physical Requirements: This position requires the ability to perform the below essential functions: May involve multi-site or remote management responsibilities. Occasional travel More ❯

assets, and distribution of hardware, as directed by the Government. Ensures that ADPE hardware and software are properly received in an IT Service Management (ITSM) approved database, documented in accordance with Personal Property Management (PPM) requirements, stored, and disbursed to the required user to maintain good supply and accountability … a fast-paced environment. Ability to brief senior military and government leaders. Desired Qualifications Prior experience with Microsoft Enterprise Licensing. Experience with BMC Remedy Asset Management module. Prior experience supporting an enterprise level IT contract in a DoD organization. ITIL Foundations or higher level ITIL certification. Target salary More ❯

services or outage issues information to customers and help with resolution. Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's AQL/SLA commitments. … Open and close tickets in Remedy and/or Service Now. Ensure all tickets, requests, and work orders are properly documented. Create or coordinate the development of Knowledge Base Articles (KBA) Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds. Provide support More ❯

as LAN, WAN, and Internet systems • Perform Active Directory user account administration and password resets • Manage and resolve incident support tickets in BMC Remedy and ServiceNow • Answer questions for users via phone, email, live chat, and instant message Requirements: • Must have an Active DoD Secret or TS Clearance … Experience providing technical support for software applications, mobile devices, hardware, and network systems • Experience using some or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc. Compensation: Salary Range:$65,000 - $70,000 depending More ❯

remove, and tune ingest for various OS types (Windows, Linux, MacOS, Unix etc.) Experience with Splunk Heavy Forwarder configurations Familiarity with IT Service Management (ITSM) ticketing platforms, such as ServiceNow or Remedy, for tracking incidents and submitting change requests Familiarity with CRIBL for data ingest reductions Education More ❯

years operating in high-visibility or mission-critical roles 3+ years with monitoring tools like IBM Netcool, AppDynamics, HP Ops Manager 3+ years using ITSM platforms such as ServiceNow or BMC Remedy 3+ years in large-scale MoM monitoring environments Experience supporting Java App Servers, VMware, Oracle More ❯

for management of Information Technology (IT) Services. Document and communicate degradation of services or outage issues information to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Utilize Remedy and/or Service Now for queue and work More ❯

by assisting them with IT-related issues. Document and communicate degradation of services or outage issues information to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's AQL/SLA commitments. … Utilize Remedy and/or Service Now for queue and work management. Ensure all tickets, requests, and work orders are properly documented. Create or coordinate the development of Knowledge Base Articles (KBA) Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds. Provide More ❯

Strong interpersonal and presentation skills Experience with desktop environment, local area networks, telephony, voice, land mobile radio, and/or video desired Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required Experience working in a customer service role desired Experience with supporting More ❯

infrastructure. Deep knowledge of ITIL v3 or v4 frameworks, with demonstrated process ownership across Incident, Problem, Change, and Configuration Management. Youll have familiarity with ITSM platforms (e.g., Sales Force, Remedy) and asset/configuration tools (CMDBs). Youll come with vendor management experience across telecom and facilities More ❯

people around the world safe and secure. Program Overview Supports the transformation and modernization of legacy Coast Guard systems and services including mobility, messaging, ITSM, ITAM, Network Infrastructure, and legacy data systems from on premise implementations to cloud and hybrid cloud solutions. New system and service implementations, including zero … CISSP, or equivalent DoD 8570 IAT Level II/III certifications Experience supporting DoD or federal civilian cybersecurity initiatives Familiarity with ServiceNow or Remedy ticketing systemsWork Environment: Ability to work on-site or in classified settings as needed Availability for occasional after-hours support during emergency patching or More ❯